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Business Profile

Online Retailer

AN & Associates

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AN & Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 373 total complaints in the last 3 years.
    • 167 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sweatshirt for my daughter for Christmas off the website. I did take away some time to get to know. It’s just recently got to me a few days ago and it is nothing like a picture it is cheaply made, and not sure if the size much smaller, I have contacted the company repeatedly by email every day. I always just get an automated message saying respond to you within one to two business days. , I have contacted the company repeatedly by email every day. I always just get an automated message saying will respond to you within one to two business days. It’s been over a week they’re ignoring me. It cost over $44 and that’s a lot of money for someone who’s got a small income could just take a loss like that and get ignored from a company. Please help me resolve this so I can get my money back. Thank you.

    • Initial Complaint

      Date:11/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hoodie in early November and have not received it. The money has been taken from my account. They sent me a tracking number, but it is not a valid number. I have corresponded with Help me, per site instruction, and called one time. I have not received a response. I would like the hoodie, otherwise could I please have my money refunded.

    • Initial Complaint

      Date:08/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 shirts from shirtsinstyle.com on 12/11/2022. I received a confirmation of my order and my card was charged. I received a notice that my shirts were shipped on 12/13/2022, that my order number was *****, and my tracking number was **************************. I emailed them repeatedly after that when it appeared from the tracking information that my shirts had not been picked up by ****. I have never heard back. The shirts are listed as having arrived in *******, CA, which is where they were shipped from.

    • Initial Complaint

      Date:06/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 3d hoodie was a wast of time ordering from them was the hoodie i ordered was a Christmas gift for my wife. Took the money right away and says it was shipped on the 19 of December through a company in Jamaica New York and the **** is still waiting on the package and its now January 6 and have no more tracking info and not reply to several emails i sent...the hoodie was 40$ and i paid for expedited shipping that was 30$ with a total of 70$ paid.....think they are **** and im out 70$ wich im fine with if that's the case but not fine with them having my credit card info.......

    • Initial Complaint

      Date:05/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for a hoodie on December 7, 2022. December 9 , 2022 received a email saying my order was shipped and the tracking number is **************** . This tracking number has never worked and I have never received the item . Have sent 6 emails which has never been responded to. My order number is ***** . Very disappointed and upset as this was for my grandson . Now I am out the money and no present for him

      Customer Answer

      Date: 13/02/2023

      I have received from the company the product I had ordered . I believe it arrived shortly after you contacted them. Thank You for your assistance in this matter.

    • Initial Complaint

      Date:05/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AN & Associates, I believe acted on behalf of Shirts in Style (***** ***** ******** and charged my credit card for an order of 3 shirts. I got the shirts, but they were too small. Shirts in Style's return/refund policy is to email them requesting to return the products. They did not reply. They have no phone number. My credit card company ******** ******* is investigating this case. If indeed AN & Associates is working with Shirts in Style, their phone is not working either, * ***** ** *******. Shirts in Style did live up to their end of the initial deal, but fell apart when it came to asking for a different size shirt and a refund. ***** ****** ** ****** ** ****** **************************

    • Initial Complaint

      Date:04/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order successfully of $44.94 (original paint by number/******* ***** *****). Received an email stating my order was shipped; the address info was blank & the tracking link was only a pic. I’ve emailed the company 3 times & called over 9 times. Their phone number does not work & no one has emailed back. I want my money back & to no longer do ANY business with this company or any branch of them

    • Initial Complaint

      Date:03/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered car trash can on 12/20/22 cost $19.99 plus $8.99 shipping.
      Paid through ****** used phone number and email of seller. Phone not in service
      email not real. Have contacted ****** and filed a dispute.

    • Initial Complaint

      Date:15/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 bra and have not received my product, no numbers work or email. The company has not reached out atvall.

    • Initial Complaint

      Date:06/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two front doors and two rear doors LED car door lights sills for $83.99 with tax included on November 15, 2023. Until now, I have not received any of those items. An update with tracking details would be appreciated. No emails regarding the order. Nothing at all. I tried to call the number (800) 400-0388 showing up on the BBB website, and it says that the number is not in service at this time. Here is the address that is also on the BBB website: AN & Associates; Address: 2740 Slough St, Mississauga, ON L4T 1G3; How are we customers supposed to get in touch regarding the items we ordered? **** ***** **** ** * ****. Please investigate. I paid through ******. Either they deliver my items as soon as possible, or I want a full refund. $83.99 is not a small amount. Thank you.

    AN & Associates is NOT a BBB Accredited Business.

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