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Business Profile

Online Retailer

AN & Associates

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AN & Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 373 total complaints in the last 3 years.
    • 167 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a kids watch (black) 2/2/23 for my Granddaughter, within two days I have been trying to cancel this order (no response). I received item on 2/23/23. My granddaughter says its to babyish and she wont wear it. I then.( I thought to myself after receiving no response) I'll wait till I get it and return it. I have emailed them every day since 2/23/23 one response said "return what????" all pertinent info was in email. I have all attempts saved.
      I just want to return and get money credited to my card. If there is anything you can do I would greatly apricate it.

    • Initial Complaint

      Date:27/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a navy blue beanie hat with a cream colored pom pom on top from the Smilie Beanie company on 02/01/2023 for $19.99 + $4.95 shipping. My Order #: 5426. First of all, when this package arrived on 02/21/2023, there was $5.55 additional postage due. I was furious but paid the postage. When I opened the package, I found a black beanie hat with a black pom pom and a different cable stitch pattern than what I had ordered that was way too small for me, not the navy blue beanie hat with a cream colored pom pom that I had ordered. Per this company's return policy, I submitted a request for a prepaid return label and have heard nothing back from them. I have sent them 2 emails over the past few days. I want to return this hat and pay no return postage. I want a full refund including the $5.55 additional postage I had to pay when I received this package or a total of $25.54.

    • Initial Complaint

      Date:27/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Number *******
      This company has an active website and is currently selling products. it is using **** addresses on the website and a phone number that is no longer oerating. They never repsond to emails. I placed my order 2.14 for $138 and never heard a word in regards to shipping. SOckz did ask that you give them 7 ays to get the order the out. I have emailed them twoce and no reponse, accpet someone will be in contact with you 24-48 hours- No one calls or emails.

    • Initial Complaint

      Date:23/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/11/22 Ordered 5 photo & engraved name key rings. Total paid $58.85 by **********. 12/5/22 Order arrived with no packing slip/invoice and was 2 items short. One of "**** * *****" & one of "***** * ***". I emailed the company that day for explanation as these were to be Christmas gifts. 12/6/22 Received email from support@**************.*******.com stating my "request ****** was received and was bring reviewed by our support staff". I tried calling their company phone #'s listed - ************ is "out of service" & ************ "cannot be completed as dialed". 12/15/22 I emailed company again, anxious to receive my order #******". No reply. 12/20/22 Emailed company again asking for response. No reply.12/23/22 Email from company "Request (*****) has been received and is being reviewed by our support staff". I immediately replied "Thank you, I hope to get my two key chains soon". 12/23/22 Sent email to ******** ******* *** (*** ****** ********.com) stating my problem. 12/26/22 Received email from ****** ********* ******* asked for a photo of all items received, including the packing slip that was attached to the packaging box or plastic". Signed by "****" Customer Service Champion. As previously stated - there was NO paperwork in my order, only 3 key chains in a small padded envelope. 12/27 Received email from company "Your request (******) has been updated". 1/1/23 emailed company & ****** ******** and sent photos of the 2 key chains I did not receive. 2/20/23 Email from company talking about an "exchange & return of the item". They gave an address of: Shipping Team, 2225 Erin Mills Pkwy, Mississauga, ON L5K 1T9. This from "*****" Customer Service Champion. I do not understand WHAT the problem with this company is? In looking on your BBB website, I see there have been a number of complaints against ******** *****. I wish I would have looked there first, before ordering anything.

    • Initial Complaint

      Date:22/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately on or before December 20 2022 I ordered 4 sets of compression socks. One set was knee high and the remainder were low cut. The order was confirmed on December 24 2023 via email.Upon reviewing the confirmation email I noticed I had made a mistake and ordered the wrong size (ordered sm/med when I should have ordered L/XL) for the set of knee high compression socks. I immediately replied to the email as instructed, to inform them of my mistake and to please correct it before shipping. I received no reply. The remainder of the order was correct - 3 sets of low cut compression socks size L/XL
      On January 19 2023 my order arrived. The knee high set of socks was the wrong size (sm/m) This is my fault as I ordered the wrong size. The other 3 sets of low cut were also the wrong size. They were also sm/m when they should have been L/XL.
      I drafted a letter that day and sent it via email. I have sent approximately 10 further emails all asking to please reply and send me the correct size socks. I have even offered to pay the return shipping cost. I still have received no reply.

    • Initial Complaint

      Date:15/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item online from my brush set.com and I keep getting junk mail after unsubscribing from them. Still haven’t received a hairstyling product. They sent an order #****** and a tracking number ************* and a link for *********** which I cannot locate. ** ***** **** **** *** ******** **, keep getting junk mail from other places and no product. I called their phone number ###-###-#### and it has a recording that it cannot take calls. So I’d like to let you know this place is not legit.

    • Initial Complaint

      Date:07/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 2 paint by numbers from
      ************.com
      Order no. **** Receipt says 2-5 day shipping
      After getting my money it said 5-15 day
      ***** post shipping number does not exist
      ************* Their web site will not answer customer service requests
      All my account says is fulfilled
      $33.58
      Bank deduction says
      AN & Associates store Purchase

    • Initial Complaint

      Date:18/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase 1/13/2023- 5 in 1 Hair Styler Brush
      Paid for product -$ 56.33
      Never sent a confirmation # or Order # as promised to my email.
      Have tried calling the number on the website and it is "out of order"
      Sent 3 emails to their "contact" info but no response. I receive an automated reply that my email was received.

    • Initial Complaint

      Date:18/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 smart GPS watches online on 1/2/17 my ******** ******* card was charged $152.91 that same day. I did not receive an email with tracking or a confirmation number. I did however, receive an email from ****@*****************.com saying "Hey there! Thank you for ordering from our store. Here's some more fresh finds and favorites picked for you". So the company acknowledged that I have ordered from them but no receipt or tracking for the items I was charged for. Their phone number goes straight to an unidentifiable voicemail and their email response is that it takes 1-2 business days for a reply. Their shipping policy online says that it can take 48 hours to process and up to 10 business days for delivery. Today is 10 business days and I don't even have a tracking number let alone a package. I just want the watches I ordered. I just want the watches I ordered for my kids.

    • Initial Complaint

      Date:18/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sweatshirt through this company on December 13th, 2022, order # *****. I received an email stating it shipped on December 15th, 2022 and could take 14-21 days. The tracking number provided was never valid so I haven't been able to track the progress and still have not received the item. I have attempted to email the company twice with no response; I tried calling the number listed but it went straight to a voicemail system. I just want to know where the item is or receive a refund. The order cost me $38.95.

    AN & Associates is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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