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Business Profile

Online Retailer

AN & Associates

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AN & Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 373 total complaints in the last 3 years.
    • 166 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a bra (2) pack on May 20 and no product or communication.

    • Initial Complaint

      Date:01/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item from my comfy blouse.com. They took the money out of my account but they never sent me an order confirmation number they never sent me a tracking number for my package, they never sent me anything! I havnt gotten a shipping date or my package! I e been ******* and I want my money back! Everytime I email them I never get a response and when you try to call the number for the business it goes straight to voicemail!

    • Initial Complaint

      Date:01/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I PURCHASED A PAIR OF SHOES FROM THIS COMPANY AND HAVE NEVER RECEIVED THEM. COST WAS $28.94. ORDER # COMFY******.
      THE PHONE #ON THE WEBSITE IS NOT A WORKING #. SENT THEM 2 EMAILS AND THE ONLY RESPONSE WAS THEY NEEDED THE ORDER # AND THEN THEY WOULD CHECK. THE ORDER " WAS ON THE EMAILS.. I WOULD LIKE TO HAVE THE SHOES THAT I ORDERED.

    • Initial Complaint

      Date:30/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered product from this company. They give no way to contact for issues. Product is not what it was advertised to be. **** ** ***** ***********. There is no way to return or get a refund.

    • Initial Complaint

      Date:25/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of shorts on 5/4 and have not received them. I attempted to contact this company via email on two separate occasions without response. Tried to call and phone number rings busy. I have initiated a dispute with ******.

    • Initial Complaint

      Date:22/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date: 1/20/2023
      Purchased: ****** **** ***** ** ***** ***** - size 9.5
      Order #****
      Total: $48.94

      Order was placed accidentally and I immediately contacted the merchant to see if it could be cancelled. No response. Tried again when I received their "thank you for ordering" email, but again, no response. When we finally received the order, the item we received was NOT the item we ordered at all- it was a completely different color (darker). Tried to contact the company once we saw that the boots were in the wrong color via the outlets they offered and no one ever responded at all. (This was now the 3rd attempt to contact.) I have tried contacting them multiple time since and all I ever get are auto-replies that "seem" as if I logged a customer service request ticket of some sort and that I can expect a response....except it never comes. This has been going on for FOUR months. All I wanted was to return the boots for a refund because they are the wrong color entirely but since I can't get anyone from this ********** company to respond, I just want a refund!

    • Initial Complaint

      Date:18/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered a pair of clogs on December 20 2022 for Christmas gift. The money taken was taken out of account immediately and I received email order was being processed I realized company was out of China. (Company Should be made to disclose that on web page ). then another email said process could could take up to 3-5 days..I immediately tried to call their non working number and then I emailed to cancel order and asked for refund before order was actually processed on December 20. However order never came in January. When I never received the order I emailed on several occasion and I did receive a response that they would say "they would get back to me in one to two days." , however they never respond back. I paid thru ****** and even tried to stop payment with no avail. they tried to get a refund but could not... * **** ******** ** ******* *** *** **** ****...Finally on February 16 , 2023 I received the clogs....I want a refund. This company should not be able to continue to do people like this and they definitely should be made to disclose that they are a China base company.

    • Initial Complaint

      Date:17/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an order from company and it is was not what expected. I have sent emails asking to do a return and no reply. I have called the number and it is not a working number.

    • Initial Complaint

      Date:30/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item on 2/27/23 from My Make Up Brush Set online. I received it 3/21/23. I didn't realize it was coming from another country and be shipped across the ocean. No where on the website did it state where the company was located. The product didn't fully work as stated and I tried to reach out to the company for a refund. Their site states I can get a full refund within 30 days of receiving it the product. I have not gotten a response to the numerous emails I sent to them beginning 3/24/23. I filled out a "contact us" form on their site to be contacted, and I have not been. I tried calling the number listed on their site and it goes to a generic recording saying "leave a message." When calling the number, it doesn't state the company's name on the recording. After looking up reviews on the company, I have quickly found that many people have had the same issue as I have. There is no way to contact the company to get a refund. Many others state they didn't even receive their product. This company appears to make it impossible to get a hold of them to do a return and get a refund within the timeframe they state you can. There are no specific instructions on how do a return on their website. It does give an address to send a return to, but I have no way to verify that is actually the correct place to send it to. I also feel I should have more information about what to include in my return so it is refunded properly, and nothing like that is listed on their site under "returns". The package I received the product in has nothing with the company name or address on it. It didn't have any paperwork with my order number. I found an order number in an email I received from them right after purchasing it. I continue to get promotion type emails from them but nothing in response to my questions about doing a return.

    • Initial Complaint

      Date:29/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Purchased-Feb 22
      Payment$59.99
      Order #-******
      Have not yet received order. Tried contacting no phone # avail. I would like my $ back or my item sent to me. Thank you

    AN & Associates is NOT a BBB Accredited Business.

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