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Business Profile

Online Retailer

AN & Associates

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AN & Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 373 total complaints in the last 3 years.
    • 167 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:24/05/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a hose real and never received it.

      Business Response

      Date: 28/06/2025

      Follow-Up Response to BBB Complaint ID ********
      Customer: ****** **********
      Dear BBB Administrator,
      Thank you for the update regarding this case.
      We apologize for the delay in our response. Upon reviewing the matter, we can confirm that the order associated with this complaint has been fully refunded and resolved on our end.
      We respectfully request that our BBB Business Profile be amended to reflect our action in good faith and resolution of this complaint. We remain committed to providing quality service and addressing concerns promptly moving forward.
      Thank you for your time and consideration.
      Sincerely,
      **** *******
      AN & Associates
      **************************

    • Initial Complaint

      Date:13/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the vibrant pink ionic hairdryer from ** ****** ***** *** for $79.99 on March 30, 2025. It appeared to be coming from Canada, but instead came from China. It took three weeks to arrive on April 23, 2025. The hair dryer I received was a matte pale peach rather than the vibrant glossy pink I ordered. I reached out via email and the contact us section on the website asking for advice on how to exchange due to the fact there was no return information or packing slip. No response was provided, but I continued to get spam email to come back, offers of percentage offs, and messages asking if I still wanted to order. I sent a third message with no reply again. I left a negative review and stated I assumed I was just going to have to accept the wrong color. Since I still haven’t heard from them, I figured I would try the hair dryer despite the color. It does not work at all. The light spins, but no air comes out and no motor runs. I sent another message via the website with my extreme dissatisfaction at having my money taken with nothing but a broken hairdryer I can never use to show for it. I still have received zero replies.

      Business Response

      Date: 29/06/2025

      To: *********************
      Subject: Response to BBB Complaint ID ******** * ***** *******
      Dear ********,
      Thank you for your patience. I sincerely apologize for the delayed response to the complaint filed by ***** ******* regarding her order.
      Upon reviewing the matter, I can confirm that a full refund has already been issued to the customer. We took this step to ensure a satisfactory resolution and believe the issue has now been resolved.
      We regret any inconvenience this may have caused and remain committed to providing timely and transparent customer service. Please let me know if there is anything further needed to update our BBB Business Profile.
      Sincerely,
      **** *******
       AN & Associates
      **** ****** **
      ************ ** *** ***

    • Initial Complaint

      Date:12/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Cashmere shirt from their website. The shirt was advertised as a cashmere blend. When I received the shirt, the tag showed that it was made of 95% polyester and 5% spandex. No cashmere whatsoever. I contacted the company and they told me that they didn't have stock of the item so they sent me something similar. I asked them to process a return and refund. Their website return policy says that they will send a return shipping label. They told me that they would not provide the label and that they would not refund the return shipping costs, even though they admitted not sending me the item that I had ordered.

    • Initial Complaint

      Date:30/04/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order **** blue jeans , said it was delivered to my address but my security camera show no delivery. Called An & Associate with no response!

      Business Response

      Date: 29/06/2025

      Subject: Response to BBB Complaint ID ******** * ***** *****
      **** *********
      Thank you for forwarding the complaint from Ms. ***** *****. We apologize for the inconvenience she experienced and want to assist her as quickly as possible.
      To locate her order and resolve the matter, we kindly ask that she provide the following details:
      Store name where the purchase was made
      Order number associated with the purchase
      Once we receive this information, we will promptly process a replacement for the missing item.
      We are committed to ensuring customer satisfaction and look forward to resolving this issue as soon as we hear back from Ms. *****.
      Sincerely,
      **** 
      AN & Associates
      **** ****** **
      ************ ** *** ***

    • Initial Complaint

      Date:28/04/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of women's boots from their website on March 19, 2025 for 67.94. la have e-mailed and phoned several times trying to get a delivery date. I never get an answer or response. I would like to resolve the issue by either getting the boots or a refund.

    • Initial Complaint

      Date:13/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from my comfy blouse and their ****** involves a number of delegations on customer’s end, requiring multiple visits to their website to verify shipping information. ** ***** ** ** ** ** ******* ** *** ********* ** **** **** ****** ** ***. After many visits to their website to verify my information, nearly a month had passed and they finally shipped my product. Overall, from placing the order to having them ship my order, it took three weeks. Another three weeks for it to arrive from Canada. The product was ill-fitting and the fabric was low quality. I requested a return. This again set off a number of corresponding actions and questions which delayed my return approval beyond the 30-day window to return. When they finally gave me an address to return the product to, which was in Beijing, I packaged it up and brought to the post office. I would've had to pay $40 to ship the product back. I had paid $50 for the product. I used my best judgment and opted not to ship, understanding where this company’s ethics and values stand regarding customer experience. They would most likely not give me my money back and I would then be out $90. * ******* *** ******* *** ** *** ******* ********* * **** *** ***** ****** ******** ****** ** *** *** **** **** ******* ** *** **** *********** ***** ****** ******** * ****** ** *********** ** *** ********** **** ********* ******** ****** ** ***** ******* ** ****** *********** ** ***** ** **** **** ***** ******** *** ******* ******** **** *** ** *************

    • Initial Complaint

      Date:10/04/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered and have not received. Seller does not answer email or messages. Send my order , battery charger/ Jumpstarter
      Or refund money *39.98

    • Initial Complaint

      Date:24/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** ******* ordered me a personalized sweatshirt on February 10th, 2025. According to the tracking, it’s been in transit for 34 days with the last update provided on March 3rd. I’ve emailed the company everyday and have received run around responses. No one has given me information as to where my order is or offered a solution. Instead I keep being told it’s in transit and they give me the tracking link. I have explicitly asked for a full refund 2 times and have been ignored both times. However, they have the nerve to keep telling me to remain patient. Enough is enough already - I shouldn’t have to wait this long for an order. * **** ** ******* ***** **** **** ******* ******* ****** ******** **** *****

    • Initial Complaint

      Date:27/01/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transactions: 12/09/2024
      ****** ** ***** **** ** **** * ** *** ****** **** *** ***** ***** ***** ******* * ****** * ***** * ******* ***** ***** ******* * ***** * ******* Total amount paid to **** * **: $286.26 + $232.79 = $519.05
      Business promised a total of 38 bookshelf board games for the combined orders
      Nature of the dispute: The items/products received are not the products shown on the website. They are of inferior quality and they do not match nor contain the shown packaging or contents. The website also provided an estimated arrival time or 8 to 10 days. I selected and paid for expedited shipping for both orders. Twenty (20) items arrived 44 days after the order date. Six (6) items arrived 48 days after the order date and I'm still waiting on Twelve (12) items to arrive.
      Business has responded but has not offered a solution.
      This is false advertising on their website. They show products for sale yet they ship you fake and inferior quality products. They also do not disclose that they are shipping from China. They list a USA New York address on their website. ********** ******* ******** *** ********** ******** **** ***** **** ** * ************* **********

    • Initial Complaint

      Date:02/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from My Comfy Blouse. The merchandise arrived about 21 days later from the stated delivery date. Their website states they will provide a return label. I requested return label. They took a few days to respond and instead of return label. I was given an address in China. The cost to ship is more than half the cost of the merchandise. Their website is misleading. I was not given a return label and the second time, they responded offering me a 25% discount. I’m not ordering from them again. And with this back and forth email, today was the 30 days return date.

    AN & Associates is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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