Complaints

This profile includes complaints for Fit4less's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fit4less has 45 locations, listed below.

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  Fit4less

  710 Proudfoot Lane London, ON N6H 5G5

• 

  Fit4less

  417 Smythe St Fredericton, NB E3B 3E3

• 

  Fit4less

  7A - 8401 Weston Rd Woodbridge, ON L4L 1A6

• 

  Fit4less

  243 King St E Bowmanville, ON L1C 3X1

• 

  Fit4less

  95 First St Orangeville, ON L9W 5E8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up yesterday morning and realized fit4less had taken 28$ out of my bank and then another 18$ on top of that in the same day. I a very confused and would like an explanation and money back.

  Business Response

  Date: 23/11/2023

  Hi There, 

  Fit4Less has spoken with this member to explain the charges on their account. 

  Thanks.

• Initial Complaint

  Date:13/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 27, 2023, I cancelled my membership to Fit4Less (****************************************************************). Despite having cancelled the membership on-site directly in their terminal (which is their requirement) they tried taking a payment on October 31. That payment was reversed. Now, two separate deductions are showing up on my account dated November 14, 2023, one for $27.10 and another for $25. According to the attendant at the location (Fit4Less is a subsidiary of Goodlife, and according to their voicemail, all accounts and inquiries for Fit4Less are dealt with by the specific location) the $25 is a late fee!? I'm assuming the $27.10 is payment for 4 weeks ($13.55/bi-weekly x 2), however, my call has not yet been returned by the manager. Regardless, NONE of these payments are justified or authorized. Further, it's pretty clear from the 70+ other complaints about this business that this is SOP for Fit4Less (even the lady I spoke to at my bank said that Fit4Less took unauthorized payments from her account when she canceled)!

  Business Response

  Date: 23/11/2023

  Hi There, 

  Thanks for reaching out, Fit4Less will be reaching out to the Member and handling this internally. 

  Thank you.

• Initial Complaint

  Date:07/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was grossly overcharged for my $15.81 membership (Black Card). My account had just enough money in it to pay for the $15.81 membership. I then received a second charge of $11.24, which is not part of my membership & was not considered as a possibility for when I put money in my account. This caused an overdraft. The system then took the lack of the gratuitous $11.24 as a reason to then charge another $45 from my account, which was entirely due to the false charge. I was finally refunded $11.24, which set my account to -$39.57. This negative balance is due to negligence & overcharging, and I would like (at least) $39.57 to cover the overdraft fees, which (again) the business is to be held accountable for.

  Business Response

  Date: 23/10/2023

  Hi There,
  

  The additional $11.24 charge was the Rate Guarantee Fee (now known as "Lock in Your Rate") that you opt' into during signup on 2023-08-22. This fee is charged quarterly on January 1st, April 1st,July 1st and October 1st. As the 1st was on the weekend and banks were closed on Monday this is why you would see the charge on a later date on your statement. Additionally, the $45.00 charge was not charged to you by Fit4Less this is a bank service fee that your bank charged for the returned payment.
  
  Thanks,

• Initial Complaint

  Date:26/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 07, 2023, I came into FIT4LESS on ************************************************ to cancel my gym membership, I was told that the membership will be cancelled within 30 days of payment, sure thats fine. I paid, left and walked out. A few weeks go by I see another attempted charge from FIT4LESS so I call them, they tell me that another payment was taken out and since I have a stop payment on it. It was charged back, so now I call them to tell them that I already paid for the cancellation and the over charge for the month. They said the payment never went through, but here, on my statement it shows POSTED. This is crazy, how do you operate on scam.

  Business Response

  Date: 23/10/2023

  Hi There, 

  Fit4Less will be reaching out to the member internally.

  Thanks!

• Initial Complaint

  Date:19/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE FIT4LESS I EXPERIENCED THIS AT IS 1925 DUNDAS STREET N5V-1P7 option not available here on website.
  
  Great facility. Reasonably clean, polite employees and loads of good equipment. I enjoyed my time here through and through. That being said, the company itself values money over loyal customers.
  
  In my first few weeks, I temporarily misplaced my card, and they wanted to charge 28 dollars just to replace my card! A tiny piece of plastic. (In contract it says they may charge. No amount indicated, which is a bit strange as every other extra charge is specified.) I ended up finding it and didn't need to, but that's not the topic I plan to discuss- just another example to add to my point.
  
  My child emptied my checkings account on his PS4 games and while that was being resolved- I missed a payment with these guys. $13.55. I woke up this morning to the email saying so.
  
  The email said it will be removed from my account on the next payment date. Great. The email also said that I'd be charged a $25 late fee, as was indicated in the contract. That brings the total of my next payment to $55.35.
  
  That being said, this situation is circumstantial- I have never ever missed a payment, and had the ability to pay through different means. With this being the case I called in hopes they'd be able to see that and waive the fee as it hasn't happened before, nor will it happen again.
  
  To go from 13 bucks to almost 60, with no one willing to work with me in an already difficult time, is disheartening to say the least. "Theres nothing we can do, its in the contract". Ok! Cool.
  
  I gave my 30 days cancelation- which i did over the phone... Guess what? The contract says you absolutely can't cancel over the phone. It's wild to me that the contract only applies if they're making money from it.
  
  I'm a single mom, I don't have the luxury of giving away cash for fun.
  "Oh well it's in the contract" is a very harsh and cruel way of dealing with people who give you their hard earned money.

  Business Response

  Date: 25/08/2023

  Hi There, 

  Fit4Less will be reaching out directly.

  Thanks!

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled my monthly membership for my Husband and I and they still charged a yearly membership fee. I’ve been paying monthly fees and when I cancelled they told me I would need to pay for 1 more month to cancel which I agreed to on June 27th, however they charged me a yearly gym fee of 118.80. This is completely unfair as I had cancelled.

  Business Response

  Date: 18/08/2023

  Hi There, 

  Fit4Less has handled this internally.

  Refunds have already been issued.

  Thanks!

• Initial Complaint

  Date:27/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  as of july 25th 2023 2 weeks after canceling my membership i was charged an extra $50 for apparent missed payments however i have the bank statements on o prove they had received the $12 every two weeks. the company has stated that they can’t do anything however they never stated anywhere saying they would ever charge $25 for apparent missed payments

  Business Response

  Date: 09/08/2023

  Hi There, 

  Fit4Less will handle this internally and reach out to the member. 

  Thanks!

• Initial Complaint

  Date:19/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 81 year old husband went to sign up for a membership at the *************************************** today at 3 pm. The service was terrible. The girl at the desk sat looking at her phone. Twice we had to ask her what to do regarding the sign up kiosk..she wasnt friendly, showed no interest and was little help. Both times she went back to text on her phone. I was wanting the manager or whoever is in charge to be aware of her poor service. Most seniors dont have a clue how to navigate a self sign up. Thanks

  Business Response

  Date: 20/07/2023

  Hi There, 

  We are sorry to hear your experience was not what we strive for! 

  A member of our operations team will reach out to you. 

  Thanks!

• Initial Complaint

  Date:19/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Persistent Issue with Broken Exercise Machine Dear Fit4less Customer Service,I hope this letter finds you well. I am writing to express my utmost dissatisfaction with the persistently broken exercise machine at my local Fit4less branch (**************************** - K1G 6S6) . Despite bringing this issue to the attention of the staff, it remains unresolved. As a loyal and paying customer, I find this level of service completely unacceptable.Since [December 2022], the exercise machine in question, [9 machines], has been out of order. Initially, I thought it would be a temporary inconvenience, as mechanical issues can arise. However, the fact that this machine has remained unusable for several months is both frustrating and discouraging.It is essential to highlight that my membership at Fit4less is specifically for access to a fully equipped gym facility. The broken exercise machine limits my ability to engage in a complete workout routine, significantly hampering the value I derive from my membership. Furthermore, as a paying customer, I believe it is only fair to expect a certain standard of service, which includes the availability and proper maintenance of equipment.I understand that maintenance issues can occur, but the prolonged nature of this problem indicates a lack of urgency and attention to customer concerns. I kindly request that you take immediate action to rectify this situation.

  Business Response

  Date: 20/07/2023

  Hi There, 

  Thank you for reaching out and expressing your concerns. 

  We have taken a look at the work orders for this location and we can see that parts are on order for these repairs however, delivery has been delayed. As soon as the parts are received a member of our **** Services Team will be in to the club to facilitate these repairs. 

  Thanks.

  Customer Answer

  Date: 20/07/2023

   
  Complaint: 20339757
  
  I am rejecting this response because: How can it take over 7 months to receive parts for the machines?

  That's exactly the answer that the staff is giving us every time.

   

  
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 04/08/2023

  3 more machines are broken. I went to another Fit4Less location, and the gym was in perfect condition, no machine were broken, none.

  The owner's lack of concern for his clients is evident in this particular location. Shame on you guys.

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had called the fitforless branch at 7205 Goreway Drive L4T 2T9 twice on the June of 27 2023 to cancel my membership and I was told it was processed. I had sent a mail to confirm the same but got no reply. I did go to the center on July 6 2023 to confirm as well if it was canceled but the person at the front desk told my "ok you want to cancel it and 30 days notice is required, giving August 3 I believe as the last day". This means that the one who I called earlier did not process the cancellation. Had it not been mentioned in the fitforless website that we can do it via a phone call as well I would have not called and hoped for it to be canceled but done so rather at the branch in person.
  
  Due to this an extra biweekly charge is being placed on me which I need a refund for as I had requested cancellation on the June of 27th 2023. Also a request to please have a proper online service for membership cancellation as doing in person is not always feasible.

  Business Response

  Date: 12/07/2023

  Hi There, Thank you for reaching out and providing us with this information. 
  
  As Fit4Less requires 30 days notice for membership cancellations we have back-dated the 30 day cancellation on the membership effective 2023-07-27 as the email was sent to the club on 2023-06-27 .
  
  The last payment to be withdrawn will be on 2023-07-13 with access ending on 2023-07-27.

  Thanks and have a great day!

  Customer Answer

  Date: 12/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******