Complaints

This profile includes complaints for Fit4less's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fit4less has 45 locations, listed below.

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  Fit4less

  710 Proudfoot Lane London, ON N6H 5G5

• 

  Fit4less

  1220 PlaceD'Orleans Drive, Unit 102 Orleans, ON K1C 7K3

• 

  Fit4less

  100 king St w Chatham, ON N7M 6A9

• 

  Fit4less

  603 Romeo St S Stratford, ON N5A 6S6

• 

  Fit4less

  417 - 450 Erb St W Waterloo, ON N2T 1H4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchas d a membership for my wife on May 6, 2024 and paid the annual membership fee. We went to the gym on May 7, 2024 and were informed that she had signed up for the wrong location. The associate working the counter cancelled the membership and told us it would be refunded and that we could then purchase a new membership at the self-serve kiosk. We purchased a new membership at the kiosk and paid another annual membership fee.I got my credit card statement and discovered that I had been billed twice and I was not refunded for first membership that was purchased and then cancelled. I called the gym on May 13 and was told that the manager would call me on May 14. On May 15 I called the gym as I still did not receive a call back and was told "Well, the gym has 7000 members and the manager is busy. He'll get back to you eventually, but he's really busy."This is unacceptable and I expect the refund to be processed as initially promised.

  Business Response

  Date: 10/06/2024

  Hi There, 

  Fit4Less will be reaching out to ***** directly as the information provided in this complaint does not match the membership in question. 

  Thanks!

• Initial Complaint

  Date:17/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract Oct 2019, expecting contract to expire Oct 2020. Because of terms outlined in contract, it was auto-renewed till this date. The payments were taken from my wife accounts and we had not noticed we were still under contract with Fit4less until coincidentally, we missed a payment and were notified of it by e-mail. After learning that we had been subscribed to fit4less for over 4 years without using the service, I contacted the location and tried to figure this out. I initially asked for the contract agreement that was made so that I could go over it. The ** of the location, ****, said he did not have one. Luckily, I was able to dig up the agreement made in my e-mail and after reading through the terms and conditions saw that there was a clause that said IF you are pre-authorized payment, then you will be auto-renewed, however it also stated that there will be notice provided 30 to 90 days before auto-renewal to give you option to cancel. I never recieved any of these notices. This fact plus the fact that the payments were being taken from my wifes account, I only found out recently of my on-going membership. After asking **** to forward any notices sent to me in the past, he did not. Because I asked my brother, a lawyer to read the contract and advice me, **** said he could no longer help me and that I had to contact legal department. After asking him for contact information, he stopped responding to my e-mails. Two weeks later and Fit4less again took money out of my account and this time with an added missed payment fee (twice.) Again I e-mail **** to ask him to send me notice of cancellation and again no response. Overall, Fit4less has left me with a terrible experience and I would highly advice anyone from opening up an account at any one of there locations, especially this Scarborough one under ***** Terrible customer service and scum business practices to make a few extra dollars.

  Business Response

  Date: 02/05/2024

  Hi There, 

  Fit4Less will reach out internally regarding this.

  Thanks.

• Initial Complaint

  Date:19/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They deducted 2 times in my bank account on February 16, 2024. The first deducted it was $25 and the second one it was $31.62. It was saying that Fit4less MSP deduction.

  Business Response

  Date: 28/02/2024

  Hi There, 

  Fit4Less will be reaching out to this member internally. 

  Thanks!

• Initial Complaint

  Date:16/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't been going to gym for past 6 months and i have told fit4less at ********************* to cancel my membership and return the money which they have charged 64 cad on Feb 9 2024 . But they are not willing to do it and they are telling me they will be deducting 28 CAD for the next month also, as cancelling membership takes 1 month . When I ask for refund they are dening it . Please help me .

  Business Response

  Date: 28/02/2024

  Hi There, 

  Fit4Less will be reaching out to this member internally.

  Thanks.

  Customer Answer

  Date: 28/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be waiting for their email,  if they don't reach out to me . I will let you know .
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:13/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team,I am writing to file a complaint against Fit4less MSP regarding their misleading and unprofessional handling of my membership cancellation request. Below are the details of the incident:Around early November 2023, I visited the ***************** location of Fit4less MSP, located at ***********************************************, to request the cancellation of my membership. I spoke with a representative on-site and explicitly communicated my desire to cancel my membership. The representative assured me that "all was good" and indicated that no further action was required from my end. Notably, at no point during this interaction was I informed about the necessity of receiving an email confirmation to confirm the cancellation.Despite my efforts to cancel my membership in person, I was dismayed to discover on December 27, 2023, that Fit4less MSP had charged me an annual fee of $65.52. This charge clearly indicates that my cancellation request was not processed or acknowledged by the company. Subsequently, I have continued to be charged fees even as of February 12, 2024, despite no longer utilizing Fit4less MSP services, as evidenced by my lack of attendance at their facilities.This situation is incredibly frustrating and misleading. I fulfilled my duty to cancel my membership by visiting the ***************** location and informing a representative in person, as instructed by Fit4less MSP's cancellation policy. However, it is evident that my cancellation request was not properly processed, leading to unauthorized charges and ongoing fees.Therefore, I am requesting that Fit4less MSP issue a refund for all fees charged to my account after the date of my cancellation request, including the annual fee charged on December 27, 2023.I trust that the Better Business Bureau will investigate this matter thoroughly and ensure that Fit4less MSP rectifies this situation promptly. Thank you for your attention to this matter.Sincerely,**************************

• Initial Complaint

  Date:31/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had cancelled my gym membership, was told they needed *********************************************** that month. I look at my bank and they charged me the annual fee. Why would I pay an annual fee for something I am canceling. I called my local club they said they can't do anything. I asked for a number of someone higher up for a refund of this amount and they told me they can't do anything it's all electronic. I phoned another fit for less and they told me they direct any calls to your local club. How am I supposed to get any help for any account business when the club won't take any accountability for anything. They just say no, that how it is run. This is not a good practice to not be able to speak to anyone about your account questions. I should of not been charged this amount.

  Business Response

  Date: 05/02/2024

  Hey There, 

  Fit4Less has reached out to this member directly. 

  Thanks.

• Initial Complaint

  Date:16/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So Im filing this complaint because ** being wrongfully charged by Fit4Less, on November ************************************************************************ Payments of $9.95+tax on January 1, April 1, July 1 and October 1(said by fit4les) and I did get the email of them saying they would charge me those specific months and that my membership was now locked, since then Ive been charged 7.90$ on December 4, 7.90$ on December 18, and then 7.90$ January 15, I was also charged 19.14$ on January 2, I want to know how I can get my refund on those unfairly transactions

  Business Response

  Date: 18/01/2024

  Hi There, 

  Fit4Less will be reaching out to this member internally.

  Thanks!

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are 5 or 6 treadmills broken and not fixed. The gym is always full and I dont understand why they cannot be fixed. We are paying to work out and cannot even do so. Fix the machines.

  Business Response

  Date: 22/01/2024

  Hi There, 

  Fit4Less has reached out to the member internally. 

  Thanks.

  Customer Answer

  Date: 22/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the fit 4 less gym in November. They offer tanning as one of the benefits of a black card. I purchased the black card and paid the full year. Since I have been at the gym and likely before one of the tanning beds has been 'out of order'. As this is one of the selling points to the black card (which costs more money), I believe that they have had enough time to repair the equipment but it does not appear anythiing is being done to take this action. ALSO the employers rarely clean the tanning beds between users and this is a health and safety issue. I attend the Bedford location.

  Business Response

  Date: 12/01/2024

  Hi There, 

  Fit4Less will be reaching out to the member directly. 

  Thanks!

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my membership with fit4less in june 2022 and then I go to gym only 3-4 times as i moved from that location.I tried to cancel it but I cannot as I tried calling them and they dont answer as I am not very healthy for some time didnt see my card as it got charged a cleaning fees of 70$ I never visited the gym and I never used their services and they charge **** want my card not to be charged and my money back as this all that I paid for is nothing.

  Business Response

  Date: 06/12/2023

  Hi There, 
  

  Fit4Less will be reaching out to the member internally for resolution. 

  Thanks!