Business ProfileforFit4less

THE FIT4LESS I EXPERIENCED THIS AT IS 1925 DUNDAS STREET N5V-1P7 option not available here on website. Great facility. Reasonably clean, polite employees and loads of good equipment. I enjoyed my time here through and through. That being said, the company itself values money over loyal customers. In my first few weeks, I temporarily misplaced my card, and they wanted to charge 28 dollars just to replace my card! A tiny piece of plastic. (In contract it says they may charge. No amount indicated, which is a bit strange as every other extra charge is specified.) I ended up finding it and didn't need to, but that's not the topic I plan to discuss- just another example to add to my point. My child emptied my checkings account on his PS4 games and while that was being resolved- I missed a payment with these guys. $13.55. I woke up this morning to the email saying so. The email said it will be removed from my account on the next payment date. Great. The email also said that I'd be charged a $25 late fee, as was indicated in the contract. That brings the total of my next payment to $55.35. That being said, this situation is circumstantial- I have never ever missed a payment, and had the ability to pay through different means. With this being the case I called in hopes they'd be able to see that and waive the fee as it hasn't happened before, nor will it happen again. To go from 13 bucks to almost 60, with no one willing to work with me in an already difficult time, is disheartening to say the least. "Theres nothing we can do, its in the contract". Ok! Cool. I gave my 30 days cancelation- which i did over the phone... Guess what? The contract says you absolutely can't cancel over the phone. It's wild to me that the contract only applies if they're making money from it. I'm a single mom, I don't have the luxury of giving away cash for fun. "Oh well it's in the contract" is a very harsh and cruel way of dealing with people who give you their hard earned money.