Complaints

This profile includes complaints for Fit4less's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fit4less has 45 locations, listed below.

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  Fit4less

  710 Proudfoot Lane London, ON N6H 5G5

• 

  Fit4less

  1220 PlaceD'Orleans Drive, Unit 102 Orleans, ON K1C 7K3

• 

  Fit4less

  100 king St w Chatham, ON N7M 6A9

• 

  Fit4less

  603 Romeo St S Stratford, ON N5A 6S6

• 

  Fit4less

  417 - 450 Erb St W Waterloo, ON N2T 1H4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Fit for less on May 14, 2024. I had the regular membership. I changed my bank on July 17, 2024, from where my payments were being taken. I informed fit for less for that change will occur about 3-4 days before it happened so they can update my banking information. I was informed it was fixed. Nothing was absolutely done and I received an email for getting *** charge due to account closure when I reached out to the gym and the manager Carry said she will get this fixed and updated my banking information. She herself confirmed her system is changed and the staff is new and untrained so this was absolutely possible to happen and has happened with multiple people. Nothing was fixed I ended up cancelling my membership and I asked for a payment receipt on September 9th, 2024. No response was given to me. I reached out to the gym in person I was told it will take in total of 15 business days. Nothing was actioned I reclaimed for the receipt, no action again. I left my review on their ****** maps. I was told to reach out via social media which is the biggest red flag. What kind of a business ask to reach out on social media. Scammers!!!!! I reached out on to their instagram page on Movember 4, 2024 for asking about the payment receipt and also explained my whole story of why asking here. But I got one response saying get it online. Like if could get it online why would I reach out to you, read my whole question. But no response was given to me at all. All I want is my payment receipt and not this mental depression I have been given by these people. Their manager literally yelled at me over the phone I wish they have it recorded as I want to get a lawyer involved if this will not get resolved. Im not backing off at this point.

  Business Response

  Date: 22/11/2024

  Hi There, 

  Fit4Less will be reaching out internally for resolution.

  Thanks!

  Customer Answer

  Date: 22/11/2024

  Hi, 

  I dont know what is meant by reaching out internally? Will I be reached out? If yes, whats the date and who is reaching out? Whats the solution for my question? Where is the payment receipt I asked for? 
  I need precise answer not basic statement please. 
  thanks 

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 22541868
  
  I am rejecting this response because:

   

  Hi, 
  
  I dont know what is meant by reaching out internally? Will I be reached out? If yes, whats the date and who is reaching out? Whats the solution for my question? Where is the payment receipt I asked for? 
  I need precise answer not basic statement please. 
  

  thanks 
  
  *********** *****

  Business Response

  Date: 06/12/2024

  Hello,

  The Region Manager of ******** will be the one to reach out. 

  They plan to reach out by the end of this week to discuss the information brought forward.

  Thank you.

  Customer Answer

  Date: 09/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** *****

• Initial Complaint

  Date:14/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been with Fit4Less a few years. Moved to an Oshawa address so started to use the location there. Didnt like the location due to some really odd characters working out there. Taking off their shirts while doing their workouts when staff were present. Nothing being done about it. Place is a mess. Some of them are crazy and staff allow anyone to join. Cancelled my subscription using the self service kiosk around my anniversary date. Still have a brand new yearly subscription charge (please refund!) and got another charge today for my regular payment. I cancelled a few weeks ago. I understand the club says they need 30 days notice but the $65 yearly fee is a money grab. Im no longer a member. I expected an automatic refund of this fee. As my account is yearly fee + monthly billing.

  Customer Answer

  Date: 30/09/2024

  Company continues to take money from my account. No refund of yearly fee at this time. It appears others with similar complaints were returned their yearly fee looking at other complaints re Fit4less situations similar to my own. 

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a membership on the 31st of August. For the past two days the fit4less kiosk to get a membership card has been broken due to a system outage. Today I went during staff hours and tried to get my card at your **************** location in ***********. Your employee told me that he can't give me a card because of the outage. I asked him how long it would be until I got my card and he said I don't know. He then suggested I wait till Monday. I told him I'm following a specific plan which means I can't skip a workout. He said Ill give you one guest pass, but that would only let me workout today and give me no access till Monday. I asked for another but he refused. Finally I said, will you be able to give me just one more so I can do the two required workouts until Monday or do I need a find another gym. He said this is the system and that no manager is available to help me. I said is this not affecting a lot of people to which he said "we currently have no solution". Ultimately he canceled by membership. The employee was extremely rude throughout the interaction and made it painfully obvious that I was inconveniencing him (all I wanted was my card, which I paid for already)

  Business Response

  Date: 26/09/2024

  Hi There, 

  After reviewing the membership we can see that this matter has since been resolved.

  Thanks.

• Initial Complaint

  Date:31/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried canceling my membership for 3 months and keep getting charged every month for fees. Just called again today and was told it takes a month to cancel. Again told I would receive an email to acknowledge the cancelation. This time I got the employees name and will be disputing the charges with my bank if any further money is deducted. Employee was great, he did apologize for the inconvenience and made sure to give his name however I am doubtful I will not be charged again. Beware when signing up for this gym that canceling is a nightmare. Alot of reports with this issue from members posting online.

  Business Response

  Date: 03/09/2024

  Hi There, 

  Fit4Less will be reaching out to this member internally.

  Thanks!

• Initial Complaint

  Date:30/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction of CAD $13.55 was made on August 28th, 2024 to Fit4Less Canada(Goodlife)I had cancelled my membership over a year ago. They do this once every two weeks. The business has not resolved this of course, and they have a history of such practice.

  Business Response

  Date: 03/09/2024

  Hi There, 

  Fit4Less will be reaching out to this member directly. 

  Thanks!

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep concern and dissatisfaction regarding a serious incident that occurred at ****** on July 9th, 2024. This incident has left me questioning the security and professionalism of the gyms staff, and I believe it requires immediate attention from upper management.After finishing my workout, I returned to the locker room only to find my padlock broken. Understandably alarmed, I went to the front desk to report the incident. I was informed by an employee that another employee named ***** had broken open my locker because another customer mistakenly thought it was his. The customer, who had a similar padlock, was unable to open his locker and assumed mine was his. *****, upon discovering the mistake, left my locker open with my belongings inside, creating a significant breach of security.While I appreciate the misunderstanding, I am extremely disappointed with the response I received from the gyms management. Despite my request for a replacement 4-digit password locker, I was informed today that, the gym manager, ******, would not provide a new lock or offer any form of compensation for the broken padlock. Additionally, the customer who caused damage to my property has refused to compensate for my loss.This incident has not only inconvenienced me but also made me feel that my personal belongings are not safe at your facility. The handling of this situation by the gym staff was inadequate and unprofessional. I strongly believe that the gym should take responsibility for the actions of its employees.I request that the gym provide a replacement lock immediately and compensate for any inconvenience caused. Additionally, I urge you to review your policies and staff training procedures to prevent such incidents from occurring in the future.I hope that this matter can be resolved promptly and satisfactorily. I look forward to your response and a swift resolution to this issue.Thank you for your attention to this matter.

  Business Response

  Date: 09/08/2024

  Hi There,

  Fit4Less will be reaching out to Sait directly.

  Thanks.

• Initial Complaint

  Date:29/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My membership was canceled in May and they have continued to charge my account. I was charged a $70 annual fee after my account was closed.

  Business Response

  Date: 09/08/2024

  Hi There, 

  Fit4Less has already been in contact with this member and this has been resolved.

  Thanks!

• Initial Complaint

  Date:26/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Regarding Personal Belongings Removal To Whom It May Concern,I am writing to file a formal complaint against Fit 4 Less located at ************************************************. My household consists of three members who hold Fit 4 Less memberships, including a black card. Our ID numbers are as follows: ***************** (F4L002634497), ***************************** (F4L002634496), and *********************************** (F4L002551218).According to Fit 4 Less' stated conditions, outside shoes are not permitted in the gym area. We complied with this policy by storing our gym shoes in the locker provided. Regrettably, due to health issues, we were unable to visit the gym for two days. When we finally returned, we discovered that our personal belongings had been removed from the locker, despite being secured with a lock. Despite seeking assistance from the staff and thoroughly checking the designated area for misplaced belongings, we were unable to locate our shoes. It is essential to note that we use branded shoes for our safety and comfort during our workouts. We find it wholly unacceptable that our items were removed without any prior notice. Even if removal is deemed necessary, Fit 4 Less must place or rearrange the removed items to ensure they are kept safe for at least 30 days. Fit 4 Less is a reputable brand, correct? This incident has caused us significant inconvenience, and we expect swift action to address it. We demand a clear explanation for the mishandling of our personal belongings and seek compensation for the cost of the missing footwear. Additionally, we urge Fit 4 Less to thoroughly review its procedures regarding the removal and storage of members' belongings to prevent similar occurrences in the future.We anticipate a swift and satisfactory resolution to this issue. Thank you for your attention to this matter.Sincerely,***************************** ****************************

  Business Response

  Date: 09/08/2024

  Hi There, 

  Fit4Less will be reaching out to this member internally.

  Thanks!

• Initial Complaint

  Date:14/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My annual membership got renewed without my approval, and I got charged for annual fee. I was to cancel my membership in a month, which I did, but it was after I got charged for the annual fee of 60 dollars, and my request for refund was rejected by the staff at the gym. Had I been asked to renew my contract, I would have definitely cancelled my membership at that point. I request to get the annual fee refunded.

• Initial Complaint

  Date:23/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 23 at roughly 2:30pm I called the depot fit4less location and nobody answered the phone. I called 3 times there was no answer. I wanted to ask if tanning was available. When I got there the staff were all in the staff room eating. When I asked to go tanning they said no tanning until 5pm because they were having a team meeting. Thats a huge inconvenience and they didnt let anyone know before hand. The services at the gym are suppose to be available to us and its very unprofessional to just put up a sign and then refuse a service. Thanks

  Business Response

  Date: 24/05/2024

  Hi There,

  We are sorry to hear your experience was not what we strive for. Thank you for taking the time to forward your concerns to us. We appreciate this opportunity to formally extend our apologies and to better our services for all of our members. We do apologize for your experience, and for any inconvenience or frustration it may have caused you. We have escalated your concerns to the Regional Manager to look in to and address your concerns appropriately.

  Thanks.