Complaints

This profile includes complaints for Fit4less's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fit4less has 45 locations, listed below.

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  Fit4less

  710 Proudfoot Lane London, ON N6H 5G5

• 

  Fit4less

  1220 PlaceD'Orleans Drive, Unit 102 Orleans, ON K1C 7K3

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  Fit4less

  100 king St w Chatham, ON N7M 6A9

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  Fit4less

  603 Romeo St S Stratford, ON N5A 6S6

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  Fit4less

  417 - 450 Erb St W Waterloo, ON N2T 1H4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Place if unsanitary machines are broken I hurt my leg cuz of machine Neglect pretty sure I have nerve damage due to it. I have reported it nothing gets done. I asked to speak to regional manager they refuse. They will not let me make a complaint so I did it through you guys

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Fit4Less,
  
  My friend and I joined the club near our workplace at the same time, so we both got charged the annual fee this same week. Unfortunately, he and I he felt the club wasn't exactly providing a good and consistent level of service we were paying for - constant broken down machines, constant empty paper towels dispensers, constant empty spray bottles...
  
  So naturally, he made a complaint at the front desk and the associate didn't flinch... until he had to make a commotion about one of the machines being broken down in front of other customers. Then the associate said he'll refund him.
  
  Seems reasonable, so I went later that evening. Minus the commotion - I will be polite.
  
  I first inquired about getting a discount or refund. Something. Anything. The associate said that he's never heard of this happening, and he would feel dumb to write an email to the head office for this.
  
  I then mentioned that the broken machines weren't being fixed, and the reply was that yes, but they will be in a few weeks. I said that that's long time, and was told that yes it's a long time because it's a discount gym. If I don't like it, I can pay more and go to LA Fitness. Or to another Fit4Less.
  
  Seriously?
  
  When I mentioned there are other machines broken as well, I was told I could use other workouts to target the same muscle groups. Yes sure, then why is the machine there then?
  
  I was told that he can't help me then cause *it's me and my character*.
  
  WOW.
  
  I didn't even mention that during summer, I got locked inside a change room for over 20 minutes, and no one answered my phone calls at the front desk. I could hear the phone from inside the change room just ringing!
  
  Unbelievable.
  
  I'm seriously offended. I love convenience of the location and love working out, but this has left a seriously sour taste in my mouth. I don't want to cause a commotion but I feel like I'm going to need to in order to make this fair for me.
  
  
  Thanks for taking your time reading my rant,
  ********

  Business Response

  Date: 23/03/2023

  Hi There, 

  Thank you for bringing this to our attention. 

  We have provided this information to the appropriate individuals and a member of our operations team will reach out to you to discuss this further.

  Thanks!

• Initial Complaint

  Date:17/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My gym membership ended at fit4less in February, 2020. I just realized now that fit4less has been debiting my account for $12.42 all this time. This amounts to 36 months of $12.42 being debited from my account...total amount is $447.12. I am expecting to be given this money back.
  
  what are my next steps.

  Business Response

  Date: 22/02/2023

  Hi ********, 

  After reviewing your account we can see that you joined on 2019-07-29 as a Black Card No-Commitment membership.

  As
  stated on your membership contract, all biweekly memberships are renewed on a month-to-month
  basis until a 30-day cancellation request has been made. We are not able to locate any previous cancellation requests on file for your membership. If you have any proof that you are able to provide we would be happy to look into back-dating the cancellation/refund however, with no proof of cancellation we are not able to process a refund. Going forward we have cancelled your membership with no further payments to be withdrawn from your bank account.

  Thank you.

  Customer Answer

  Date: 27/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******