Complaints

This profile includes complaints for Fit4less's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fit4less has 45 locations, listed below.

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  Fit4less

  710 Proudfoot Lane London, ON N6H 5G5

• 

  Fit4less

  791 St.Clair St Chatham, ON N7M 5J7

• 

  Fit4less

  1440 Huron Church Road, Unit 5 Windsor, ON N9C 2L1

• 

  Fit4less

  201 Cundles Rd E Barrie, ON L4M 4S5

• 

  Fit4less

  1 - 3500 Brock St N Whitby, ON L1R 3J4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:24/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave my bank information when i signed up, they were not able to take money from my account and charged me late fee, and told me to pay that fee and send pics to show proof i had money. After i send proof they are suddenly accessing my account and taking money and not giving me the extra late fee they charged.
  If they did not have access to my bank account when i first gave my account how did they suddenly start getting access to my account.. when i complained to them the manager is telling me that he is only relaying information from head office to me and i wont be able to contact anyone other than him and i have to accept his answers. He is not even trying to get me connected from his end. Also he is telling me that they have methods to see if my bank account have money or if it is going into overdraft ( which I believe still is money) ..
  now I’m very suspicious about them being able to see my accounts balance and also suddenly being able to access my account once i pay them extra money. ( i need that extra money which they played me into paying back)

  Business Response

  Date: 01/09/2022

  After reviewing the account we can see that the payments that were not able to be withdrawn were due to the payments being returned to us as NSF. Fit4Less does not have access to see members bank accounts and we have informed the club regarding this. The payment the member made in club was for the outstanding balance on file. We can see that the member has now placed a stop payment on the account.

  Customer Answer

  Date: 01/09/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: i checked with my bank they have confirmed that fit4less have never tried to take any payments from my bank until june 6th. If there was any attempts they would have seen it and there would have been an nsf charge on my end too but it is not possible since both the times fit4less claimed to have tried to take money from my account, i actually did have enough funds. Also  once i made the payment they made me pay telling me that they would cancel my account if i dont pay it within that week, and once i paid that money they are magically able to take money from my account. This is a scam, making me to pay extra money claiming late payment fee before even attempting to take money from my account. I have proofs provided by my bank as well.
  
  
  
  Sincerely,
  
  
  
  ******* Pragasam

  Business Response

  Date: 02/09/2022

  Hi *******, 
  
  Thank you for your response. 
  
  Upon further review we can see that you joined online with Fit4Less on
  2022-03-22, at the time of join members are required to enter banking
  information in order for Fit4Less to withdraw biweekly payments. We can see
  that the banking that you had provided at the time of join (account number
  ending in **** institution number ***- ** ********** was changed in club on
  2022-04-19 (account number ending in **** institution number ***- **, this is
  the current banking on file that payments were successfully withdrawn from
  until a stop payment was placed). Prior to the banking being changed on
  2022-04-19 there were two payments returned to us due to NSF from the original
  banking that you the member provided during the joining process. One was on
  2022-04-05 and the other was on 2022-04-19 which created an outstanding balance
  on file and resulted in a cancellation placed on the membership as two
  consecutive payments were returned to us, at this point Fit4Less does not
  reattempt the bank account a 3rd time and the next payment will be
  uploaded to your account as part of the outstanding balance. We can see that
  you made a payment in club of $76.53 for your outstanding balance. This balance
  breaks down to the following;
  
  2022-04-05 returned payment of $7.90 + $25.00 service fee for the returned
  payment
  2022-04-19- returned payment of $7.90 + $25.00 service fee for the returned
  payment
  2022-05-03- uploaded payment of $7.90 as this was the third payment Fit4Less
  did not attempt this one from the account
  2022-05-17- partial payment of $2.83 to cover access from 2022-05-16 to
  2022-05-22 (cancellation date due to non-payment)
  Once the balance of $76.53
  was paid in club on 2022-05-21 the cancellation was removed from your membership and your membership remains active with a stop payment on the bank account.
  
  Please note- during the time
  of join it is the members responsibility to provide true and correct banking
  information in order for Fit4Less to process membership payments. The balance
  of $76.53 was owed to Fit4Less due to non-payment as per your membership
  contract. Additionally, we can see that you did access our facilities during
  the time frame that the outstanding balance covered.
  
  Thanks!

  Customer Answer

  Date: 06/09/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  When i first signed up i entered my banking info and the payment did not go through and i had to use a cc and the payments went through and there was no mention anywhere that the bi-weekly payment will not proceed with my cc, i even called the same night to check my account since my account was not activated too, no one mentioned anything. so when i saw that the first charge did not go through and went to the location, they informed me that they are not sure and to double check the bank info, and i updated it there as well. The person there even told me that the payment went through in my cc. And when the second payment did not go through i called the location and thats when the manager told me that cc doesnt work as bi-weekly and that i had to use bank account, and when i told him what happened, he said that it happens sometimes where if i enter two payments it will take mess up and they have people who had these issues, and  that he told me to pay the amount right away to stop the account from being suspended completely and then when i send them proof that i did have sufficient funds in my bank account, he will return the two nsf fee. Once i sent the proof, i was being told different things now, from fit4less having access to see my account and how much i have to fit4less can access money whenever they want to and was also told that he is the last person i can talk to, i cannot talk to anyone else within the organization to resolve this issue. I need the late payment fees that the manager said that they will return once i send the proof. I have proof from my bank that i had money, and i did infact call the same day i signed up  to tell the girl that i was not able to pay using the bank account and paid using cc, and was not told anything else other than her asking me to try again the next day. 
  
  
  
  Sincerely,
  
  
  
  ******* Pragasam

• Initial Complaint

  Date:23/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern;
  I am one of your customer from toronto. Before I texted you I spoke with many people and also my club's employees and manager. First of all my club employees and club manager was so rude. They just rejected me from the club. Employees insulted me a lot. I'm complaining about your club. The problem is they told me I didn't pay even though I made the payment and they knew I made the payment. I was paying all my payments by debit card at the club a few days before my due date. But they have a ridiculous system and the system didn't know that I paid and fined me $25 which is a late payment fine. I did not accept this penalty because I made my payments on time. But they were saying that instead of correcting their mistake, I should pay this penalty. When I talked to the manager and told her about my problem she didn't even care.
  Although I was innocent, when I wanted to use the gym, they did not let me in and called the security.Although security listened to us and got us right, we couldn't do anything for your staff and we couldn't use the gym. My elderly mother and I left the gym even though we were right. the last money we paid was in vain and they didn't even give a refund. The problem is not the money, the real problem is that they treat us like animals.I will wait for you to get back to me and help me.
  
  Best regards...
  
  ******** ***** Membership Number: ********* Phone number: ** ************ **** ******** * **** ***** *** ** ***** ***** ** *** ***

  Business Response

  Date: 01/09/2022

  This member reached out to our Social channels regarding this, we have already waived the $25.00 service fee as well as explained to the member that they do need to pre-pay at least 3 business days in advance to stop the payment from being sent to the bank and that they do need active banking on file.

• Initial Complaint

  Date:19/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 70$ with no phone email or mail contact. I called today to cancell membership just to be told on top of the 50$ hit to my bank account they will continue to charge me for a month. I paid biweekly for a year and have only been inside the facility once. Wtf whats wrong with this program.
  
  *** ******
  Phone ************
  
  Shady at best

  Business Response

  Date: 01/09/2022

  After reviewing the account we can see that the $70.04 that was sent to the bank was for the regular biweekly membership payment of $13.55 plus the Annual Fee that is automatically withdrawn each year on/around the membership anniversary date as stated in the members contract. This payment was returned to us due to non-sufficient funds. As a goodwill gesture, we have waived the $25.00 service fee associated with the missed payment as well as the $25.00 service fee for the 2022-08-24 payment. Leaving 2 payments plus the annual fee owing with no further payments to be withdrawn from the account.

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a year membership to only my location (guelph) $225.71 paid in full, August 16th 2021, had access till January 5th (4 months) , closure due to covid again on Jan 5th, then wasn't notified of reopening in writing, so unsure when they resumed but in May guelph had a storm that ripped the roof off the building, and fit4less has been closed since may 21st *all other businesses in the building have reopened*
  the business refuses to refund. they are instead charging members an additional $40 per month to use a ******** guelph location or drive ~30 mins any way to a different location (if you did this every day it would cost well over $40 per month)
  they have offered no other equal solutions and refuse to refund. it's been 82 days closed this time around.
  my best friend is in the same situation as I bought her a membership there as well.

  Business Response

  Date: 16/08/2022

  Thank you for your
  feedback.  Upon receiving notification about this complaint we have
  reviewed the information that you have provided and have actioned on it with
  the Region Manager for the area. We pride ourselves on our customer service and
  appreciate the opportunity to ensure that all of our customers have a good
  experience as they pursue their health and fitness goals.