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Business Profile

Exercise Programs

Fit4less

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Fit4less's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fit4less has 45 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.
    • Fit4less

      710 Proudfoot Lane London, ON N6H 5G5

    • Fit4less

      791 St.Clair St Chatham, ON N7M 5J7

    • Fit4less

      1440 Huron Church Road, Unit 5 Windsor, ON N9C 2L1

    • Fit4less

      201 Cundles Rd E Barrie, ON L4M 4S5

    • Fit4less

      1 - 3500 Brock St N Whitby, ON L1R 3J4

    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:29/03/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Name on ******** ***** *******
      Membership Agreement: ********8
      Signup Date: March 10, 2022
      Membership Location: Fit4less, 1255 The Queensway #1, Etobicoke, ON M8Z 1S2

      Hi,

      I did not use Gym Facility for a whole year except few days in the very beginning. Thereafter, I have not been using the gym premises. I have been charged annual fees again which I tried to get back by calling the branch and they denied it. It is just 14 days past my anniversary with the branch and when I decided to cancel my membership and I am still being charged the annual fees which are not fair. I kept paying my bi-weekly dues on autopayment for a whole year of my membership and not even used it. They should show at least this much gratitude by refunding my annual fees since it is just 14 Days past my Anniversary date.

      Thank you.

      Business Response

      Date: 30/03/2023

      Hi There, 

      The Annual membership fee is withdrawn each year on/around the membership anniversary date as stated in all membership contracts.

      As this fee is non-refundable and Fit4Less is not a pay per use service we are unable to offer a refund. 

      Thanks!

    • Initial Complaint

      Date:16/03/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined this gym from one and half an year . After one year they deducted $63 which i can understand but after few days they also deduct $96 when i called them to ask regarding my money deduction he was so rude but i need my refund ASAP.

      Business Response

      Date: 23/03/2023

      We are reaching out to this member internally to resolve this matter.
    • Initial Complaint

      Date:08/03/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2021, I paid an annual membership fee for the Fit4Less gym in Orangeville. However, in November 2022, the gym extended my contract and charged me a fee of $56.49 without notifying me beforehand. This action violates the consumer protection act, which requires businesses to provide a renewal notice at least 30 days before the renewal date. Unfortunately, I did not receive any such notice, nor did I receive a copy of the contract or the renewal contract.

      Business Response

      Date: 23/03/2023

      Hi There, 

      After reviewing your account we can see that you joined as a 4Less member with payments paid on a biweekly basis. 

      All bi-weekly memberships are no-commitment memberships that renew on a month to month basis until a 30 day cancellation has been requested. 

      You are able to find this information under Term and Renewal on the membership contract.

      We can see that your membership was cancelled on 2022-12-28.

      Thanks!

    • Initial Complaint

      Date:06/03/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Place if unsanitary machines are broken I hurt my leg cuz of machine Neglect pretty sure I have nerve damage due to it. I have reported it nothing gets done. I asked to speak to regional manager they refuse. They will not let me make a complaint so I did it through you guys
    • Initial Complaint

      Date:06/03/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello Fit4Less,

      My friend and I joined the club near our workplace at the same time, so we both got charged the annual fee this same week. Unfortunately, he and I he felt the club wasn't exactly providing a good and consistent level of service we were paying for - constant broken down machines, constant empty paper towels dispensers, constant empty spray bottles...

      So naturally, he made a complaint at the front desk and the associate didn't flinch... until he had to make a commotion about one of the machines being broken down in front of other customers. Then the associate said he'll refund him.

      Seems reasonable, so I went later that evening. Minus the commotion - I will be polite.

      I first inquired about getting a discount or refund. Something. Anything. The associate said that he's never heard of this happening, and he would feel dumb to write an email to the head office for this.

      I then mentioned that the broken machines weren't being fixed, and the reply was that yes, but they will be in a few weeks. I said that that's long time, and was told that yes it's a long time because it's a discount gym. If I don't like it, I can pay more and go to LA Fitness. Or to another Fit4Less.

      Seriously?

      When I mentioned there are other machines broken as well, I was told I could use other workouts to target the same muscle groups. Yes sure, then why is the machine there then?

      I was told that he can't help me then cause *it's me and my character*.

      WOW.

      I didn't even mention that during summer, I got locked inside a change room for over 20 minutes, and no one answered my phone calls at the front desk. I could hear the phone from inside the change room just ringing!

      Unbelievable.

      I'm seriously offended. I love convenience of the location and love working out, but this has left a seriously sour taste in my mouth. I don't want to cause a commotion but I feel like I'm going to need to in order to make this fair for me.


      Thanks for taking your time reading my rant,
      ********

      Business Response

      Date: 23/03/2023

      Hi There, 

      Thank you for bringing this to our attention. 

      We have provided this information to the appropriate individuals and a member of our operations team will reach out to you to discuss this further.

      Thanks!

    • Initial Complaint

      Date:17/02/2023

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My gym membership ended at fit4less in February, 2020. I just realized now that fit4less has been debiting my account for $12.42 all this time. This amounts to 36 months of $12.42 being debited from my account...total amount is $447.12. I am expecting to be given this money back.

      what are my next steps.

      Business Response

      Date: 22/02/2023

      Hi ********, 

      After reviewing your account we can see that you joined on 2019-07-29 as a Black Card No-Commitment membership.

      As
      stated on your membership contract, all biweekly memberships are renewed on a month-to-month
      basis until a 30-day cancellation request has been made. We are not able to locate any previous cancellation requests on file for your membership. If you have any proof that you are able to provide we would be happy to look into back-dating the cancellation/refund however, with no proof of cancellation we are not able to process a refund. Going forward we have cancelled your membership with no further payments to be withdrawn from your bank account.

      Thank you.

      Customer Answer

      Date: 27/02/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** ******
    • Initial Complaint

      Date:07/11/2022

      Type:Customer Service Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mouna manager at jane and finch.
      I just came in without knowing my card expired today. I was a client for 4 years with blackcard membership paid and reimbursed by my company. I love the gym.
      But from her, I understood your card expired and get a new membership or get out.
      No empathy nor sympathy at all.
      It really hurts me as a long time client.
      Because of her attitude I chose not to get the blackard and paid only 291.
    • Initial Complaint

      Date:27/09/2022

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my membership at the Milton mall branch and it has come to my attention I have still been getting charged for the account. I have proof via email that the account was canceled. I called the branch to inquire about the issue and they state that they didnt have a email for that account which is ridiculous because you need an email to sign up. To date there has been $649.66 of stolen funds from my account with no body at the branch that can help with what happened. Lost for options other then legal action

      Business Response

      Date: 06/10/2022

      This matter has been handled internally and a refund has been issued.

      Customer Answer

      Date: 15/10/2022

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 18135011, and find that this resolution is satisfactory to me.




      Sincerely,



      Tyler Adamson
    • Initial Complaint

      Date:26/09/2022

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited fit4less to cancel my membership and I was informed by the staff in charge that , instead of canceling I should put my account on freeze and if I still prefer to cancel I can do so and my promised next payment will be as of sep 13 . And I was informed that there won't be any annual fees as well while my account is on freeze.
      But later when I noticed that fit4less charged me $49 as annual fees well before the date I was told when my next payment due will be . And when I visited the branch to discuss the issue the manager in charge comments as her staff did a good up sale and there is nothing she can do on this. And when asked about a complaint number manager response was that I can make a complaint and there won't be any case number as she deals the matter . And when I asked about an email stating that this is the response from fit4less on my situation she promised that she is gonna sent me the email and no response. Very unprofessional and clearly gave me wrong information to loot more money. Disappointed with the service.
      Information provided to me had till sep13 to make up my mind whether to keep membership or not without any charges and they still charged me regardless and even acknowledged that as their staff mistakes but they refuse to rectify their mistakes.

      Business Response

      Date: 06/10/2022

      This matter has been resolved with the member internally- a refund has been issued.

      Customer Answer

      Date: 06/10/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Dinachandran Chandramohanan
    • Initial Complaint

      Date:06/09/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my gym membership with Fit4Less on July 23rd 2022 in person at the Walkley Rd. Ottawa location. The membership was initiated on July 26, 2021. On August 8, 2022 I was charged $63.26 for a biweekly payment, and an annual cleanliness fee and informed they would not refund. The business did not provide a written amendment to the initial agreement upon starting the membership to increase to annual fee. In addition the business provided in writing that they would extend memberships for the time period they were closed due to the COVID pandemic government restrictions. As I cancelled the membership within 1yr of starting and was charged 2 annual fees, the second needs to be refunded as I am not provided the opportunity to use the service for the period I am being charged for.

      Business Response

      Date: 21/09/2022

      Hi *****, 

      After reviewing your membership we can see that the $56.49 was refunded back into the bank account on file on 2022-09-09 which would have reflected in your bank account within 3-5 business days from that date.

      Thanks and have a great day!

       

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