Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromDina M

  Date: 20/06/2023

  1 star
  Uniuni delivery drivers are super sketchy. Every time I buy something sellers in ***** that use Uniuni service, the delivery drivers never delivered them to my front door. My packages always got tossed near the gate or the grass. My gate is never locked, by the way. Even worse, they often deliver my packages to wrong addresses,. No help from the customer service is given once they deliver it to a wrong address. Super useless customer service and super sketchy delivery service.
  

  uniuni

  Date: 27/06/2023

  Dear ****,Thank you for bringing this matter to our attention. We apologize for the inconvenience you have experienced with our delivery service. This is not the level of service we strive to provide to our customers.We take these issues very seriously and will investigate the incidents you have mentioned. Our aim is to ensure that packages are delivered to the correct location and handled with care. We apologize for any frustration or inconvenience caused by the misdelivery or improper handling of your packages.We also apologize if our customer service did not meet your expectations. We value your feedback and will work on improving our support to ensure better assistance in such situations.Thank you for your understanding and patience.Best regards,UniUni

• Review fromMartina S

  Date: 18/06/2023

  1 star
  I could give less than 1 star I would. Worst service.Parcel got to their warehouse on May 28,2023. They said they tried to deliver it but had wrong address. I got a text saying I had to pick it up from their warehouse, which is in *******. Issues I had:* I called and the person said they could send it out for a 2nd delivery attempt, but that would take another week. I told them I would pick it up on the upcoming Saturday. He was pleasant.*I showed up and they said they had sent it out for 2nd delivery! * you call the ***** and you talk to someone who just tells you the same thing you can see in your tracking info. The first person said there was no way to contact the courier who had it or know when it might be delivered or taken back to the warehouse * I kept calling the ******* warehouse and it would just ring and ring.* The warehouse is only open m-f 10 - 6. I live in *********, I can't get there after work in time before they close. Which leaves me only sat. *I finally got someone at their ***** number to escalate the ticket. (****** was great.) This sat I send an urgent email follow-up saying that it had been 48hrs since my escalated ticket, and I still had no word where my parcel was and if I could pick it up.*Sat night at 10 pm, i see a voicemail on my phone - hang up. Then i get a text from them saying they dropped the parcel inside the building (someone must have let them in). They never buzzed me.* It took them almost 3 weeks to deliver a package from ******* to *********!!!Bottom line, don't use this company. Warehouse is not convenient to clients for pickup unless you live in ******* and hours are not long enough for those outside of ******* to get there.
  

  uniuni

  Date: 27/06/2023

  Dear *******,We apologize for the inconvenience and frustration you experienced with our service. We understand the issues you faced regarding the delivery attempt, communication, and the inconvenience of the warehouse location and operating hours.We appreciate you bringing these concerns to our attention, and we will investigate the matter further to ensure it is addressed appropriately. We have located your open **************** ticket and are promptly following up with our Support Team and Operations. Our team is committed to providing a satisfactory resolution and improving our service. We value your feedback and are sorry for any inconvenience caused.Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We are working diligently to address the issues raised and improve our service.Best regards,UniUni

• Review fromH. G.

  Date: 16/06/2023

  1 star
  I order parcels online and its fine and dandy and then if my tracking says its being handled by uniuni my heart sinks because i know that i will not receive my parcel without a big fight. This is the 5th time my parcel is supposed to come through uniuni and the 5th time my parcel was delivery failed. Call customer service and they dont have a clue so just get the run around. If by chance a supervisor actually gets back to me they also have no clue. There is no communication between them and the drivers dont like to do their jobs
  

  uniuni

  Date: 19/06/2023

  Dear *******,Thank you for sharing your experience with us.We will contact you via email to request your tracking number in order to verify the status and journey of your parcel. We sincerely apologize for the difficulties and frustrations you have encountered in receiving your parcels. We are committed to thoroughly investigating each interaction you have had to gain a better understanding of this case.Thank you for your understanding and cooperation.Best regards,UniUni

  H. G.

  Date: 20/06/2023

  I finally received this parcel today but not before having to call yet again and then being told that i need to go to ******* to pick it up or request another delivery attempt that would take an additional 3-7 days. I lost my temper and demanded to speak to a supervisor. 3 hours later my parcel was delivered by a person that had no idea what he was doing. Got lost walking around my driveway and had to guide him twice so he could deliver another parcel in my buildings. He didnt know how to read the apartment buzzers or anything. Then was confused how i even knew he was here.... I said, you called me. He said, oh that was my partner. While getting my parcel i received 3 more texts from his partner wanting building confirmation. And now i know why i never receive my parcels without a big fight.

• Review fromRichard F

  Date: 16/06/2023

  1 star
  Worst delivery company ever. Said my address was wrong but the delivery driver went right past my house and I have big sign out front. Then to add pain to injury when you contact them they said it was not in there system anymore so you can not reschedule the delivery. where did the parcel go???? they don't know or care. ******, ********** have no problem, get some better drivers.
  

  uniuni

  Date: 19/06/2023

  Dear ****,Thank you for bringing your experience to our attention.We will contact you via email to verify your tracking number and conduct a thorough investigation into your case. It is indeed unusual that we were unable to locate your parcel during your previous interaction with our Customer Support Team.We are committed to resolving this matter and finding a satisfactory solution for you.Thank you for your patience and cooperation.Sincerely,UniUni

• Review fromHarp S

  Date: 10/06/2023

  1 star
  Absolutely horrible!Phone from zombie world, hardly connects. No reply for email requests.Delivery tracking shows Gateway to Gateway and doesnt even mention which location.Suppliers choose this service for costs? What about customer service?Even the representative on phone didnt know where the package was.Even one star means I dont have a lower option available.
  

  uniuni

  Date: 13/06/2023

  Good day, Harp,We sincerely apologize for the lack of response to your ticket. Upon investigating our system, we found that the automated confirmation of receipt email was returned as undeliverable. It seems that you had entered your email address as ***************************** missing the "m" at the end.Regrettably, this technical issue prevented us from responding to your inquiry. However, I have taken immediate action to ensure that one of our agents reaches out to you today. They will verify the status of your parcel, whether it is in transit or held up in customs. Please note that regarding customs delays, UniUni is not always provided with specific reasons for the delays.We are committed to resolving your issue and look forward to discussing it further with you.Thank you,UniUni

• Review fromJoe N

  Date: 08/06/2023

  1 star
  Twice!...twice this company delivered a package (from a 3rd party Seller) to the wrong address. They sent pictures of it after I raised a ticket and both times it was the same apartment door with the wrong name and address on it (yes the wrong name and address is actually right there on the door). I live in a house NOT an apartment and the picture is no where near any place around me....the best part is they have a picture of the package and the package has the correct address on it so they just can't seem to figure how to deliver to the correct address (which is 99% of being a carrier). Looks like this is an ongoing problem for this company according to other complaints as well. Their response is go contact the seller but the seller always says well once it's with the carrier it's out of our hands. This place is terrible and makes me think they are delivering to the wrong place on purpose and then people are putting it back on the market and selling it again.

• Review fromVanessa S

  Date: 08/06/2023

  1 star
  The worse company ever **************************** I *** a $196 order from #***** because they used uniuni to deliver my order they left it in the lobby of a 24 story building after gaining entry when they could have used the elevator to get to the 6rh floor they have no social media platform because they want to evade the awful service rendered to consumers they have no remorse and I wonder how companies like this continue to exist in Canada
  

  uniuni

  Date: 13/06/2023

  Good afternoon, *******,We would like to extend our sincere apologies for the driver's inability to deliver your parcel to your unit door. We understand the frustration and inconvenience this may have caused you.We would like to assure you that we have been actively addressing your concern since you opened a ticket with our Customer Support Team on June 8th. Our team has been providing regular updates on the progress of your refund, and we appreciate your patience during this process. Please note that refunds are typically processed once a week and unfortunately cannot be expedited.We are pleased to inform you that after a thorough investigation, your refund has been approved and processed to compensate for the loss of your parcel. We deeply regret any inconvenience this situation may have caused you and assure you that we are taking steps to prevent such issues in the future.Thank you for your understanding and cooperation.Best regards,UniUni

  Vanessa S

  Date: 18/06/2023

  My name is ******* ************* and I live in ******* ****** on May 31st I placed an order with ***** that cost me $190.00 that was delivered by a logistics company called UniUni. On June 6th, 2023 I received a text message telling me that my order was delivered but I never received the order because the order was not delivered to my apartment door it was brought and dumped in the lobby of my ******************************************I really wanted my clothing and refunded for my order so I reordered from ***** and asked that they not have UniUni deliver the order.***** said in an email they would have *********** deliver the new order however entrusted UniUni to deliver the new order with the tracking number JY236E400**SSN** order number GSHN7336400NRNM.When I track the delivery on ************************************************ there is very little details regarding the status of the delivery of my order.I do not believe that ***** cares about their customers only the money they pay to order after whether or not we receive what we order does not matter.In ****** it is public knowledge that UniUni does not care based on multiple complaints from multiple across ****** on ************* and ****** reviews.With *** they are rated F and their customer service and blatant display of a lack of care or empathy reflects on the first point of contact with their frontline staff with the call center.*****************************************************************************************************SSN*******************************************************************************************************SSN**/overview-of-bbb-ratings "Uniuni - Reddit Search!" ************************************************************************************************ "Courtesy of UniUni - Aliexpress ******** courier : r/Aliexpress" *************************************************************************************************************************************************** not sure how UniUni continues to operate this way in ****** but they do.All I want is the clothing that I ordered and paid express delivery for.My address is clear on the order and it is not the first time ordering with ***** either.******* ******** 325 Bleecker **************************************************************** ************** Please deliver my order to my door and not dump in the lobby!Surely the money as I spent as a consumer should matter.Since May 31, 2023 I think I deserve my order ***** and UniUni.Tracking number JY236E400**SSN** Order number GSHN7336400NRNM.******* *************.

• Review fromCathy C

  Date: 06/06/2023

  1 star
  I want to complain the service of uniuni. My orders from ***** was ****** by someone yesterday in our frontyard. The deliverman came to our frontyard at exactly 2:14 p.m. and just tossed my package, took a picture of it and just left! I was so frustrated! It cost $80 for clothes for my daughter. I've been waiting for my orders for weeks and this just happened! He should've rang my doorbell to inform me that my package was already there. The issue hasn't been resolved! I need a refund! PLEASE!!!. I have a recorder video of how they delivered it. COULD YOU PLEASE IMPROVE THE SERVICE! THIS IS SO FRUSTRATING!
  

  uniuni

  Date: 13/06/2023

  Dear *****,We deeply apologize for the non-receipt of your parcel.To resolve this matter, we will be contacting you via email to confirm your tracking number and investigate whether our driver followed the standard operating procedures. We also appreciate your mention of a video related to the delivery and will follow up on that as well.Rest assured, we are committed to assisting you and finding a solution to this issue.Thank you,UniUni

• Review fromChinmaya S

  Date: 06/06/2023

  1 star
  Lost my package. It is showing gateway transit in Bunaby since the last 10 days. No one answers the call and no response to mails.
  

  uniuni

  Date: 13/06/2023

  Dear ********,We apologize sincerely for the delay in delivering your ********* seems that the shipment containing your parcel experienced a slight delay. However, we are pleased to inform you that your parcel was successfully delivered on June 13, 2023, at 9:27 am. If you have not received your parcel, please respond to the open Customer Support ticket through which you have been communicating with our customer support team.Thank ************************

• Review fromMargaret H

  Date: 01/06/2023

  1 star
  Terrible service. I got a text confirming a delivery but I was not home. When I got home the package was not by my condo door or by the mailboxes in the lobby. I called them and they sent me a photo showing they left it on the floor by the mailboxes in the lobby but I never received it. Their email said the case is closed as far as they are concerned. Really bad business practice to just leave it and run. Too lazy to try a 2nd time.