Reviews
This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 755 Customer Reviews
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Review fromRobert H
Date: 11/08/2023
1 starContinuously leave package in unsafe area have never alerted delivery was made.Driver continuously too lazy to do a good proper job.Will never use them and would not advise anyone use them if you read the other reviews.
uniuni
Date: 17/08/2023
Dear ******,Thank you for taking the time to provide your feedback about UniUni.We regret to learn that our delivery services did not meet your expectations. Please know that we are consistently working on enhancing our delivery processes and refining our notifications. Our approach varies based on the information provided by the seller to ensure effective communication with you. Your feedback is crucial, and we will share your review with our Operations Team to facilitate ongoing improvements.Best regards,UniUniReview fromLa P
Date: 10/08/2023
1 starFirst experience with this company. Not my choice. ***** uses them. Failed to deliver to a POST OFFICE because apparently they couldn’t find it. Now my package is at some obscure warehouse that doesn’t answer their phone. Not impressed. ***** you need to change delivery companies or I won’t be ordering again and I love your products.Review fromEileen M
Date: 02/08/2023
1 starIncompetent!!!!!! Delivery man call and said that he could not enter my apt building so I went to let him in but there was no sign of him. On my email Uniexpress said Delivered and showed a picture of a package at a door; not my door or any door in my building. How do I contact them???????????There is no phone number and no email to contact them.uniuni
Date: 03/08/2023
Good day ******, We are sorry to hear that you did not receive your parcel. Our **************** Manager will be in contact with you via email to retrieve your tracking number and offer you some assistance. Our website is www.uniuni.com and our Customer Support phone number is **************, our call centre is open from Monday to Saturday from 10am-9pm EST. Thank you, UniUniReview fromKaren A
Date: 01/08/2023
1 starI ordered from ***** and they used UniUni to deliver my package even though it appears that UniUni isn't authorized to deliver consumer purchases.
UniUni keeps misdelivering or losing my packages. but I forgot to request ****** **** following placing my order on *****. My most recent experience; they lost my package on July 28. I visited their location in Toronto at *** ****** **** ***** ***** ** *** ***. And it definitely isn't a place designed for consumer visits. Which resolves the complaint as to why they don't leave pick up notices for consumers to collect thier packages. It's a warehouse not designed for consumer interactions. I spoke with two reps who claimed that UniUni will refund the money to me due to the delivery driver leaving my package on the ground in a lobby. The policy is they should contact the customer and leave the package in front of the customers door or whatever the customer advises. There's no way to prove the package was delivered successfully due to the pic simply showing a package on a ground. I remember when UniUni took a pic which showed my package was delivered to the wrong address. I purchased from ***** but they refused to refund me claiming UniUni is responsible and I must sort it out with them.
UniUni said to retrieve my iinvoice from ***** for the refund. ***** issued a commercial invoice to me for UniUni.
I'm waiting for my refund 3 days later which UniUni says they do through e-transfer.
UniUni should stop consumer deliveries if they aren't authorized to do so immediately! ***** needs to ship to Canada using the companies they list on thier website.Review fromJames S
Date: 30/07/2023
1 starI have an item to be delivered. The delivery person left the item outside a building, not sure where instead of delivering it my address.uniuni
Date: 03/08/2023
Hello *****,We apologize for the inconvenience caused by not receiving your parcel.Our **************** Manager will reach out to you through email to confirm your tracking number. This will allow us to promptly investigate your case and resolve the issue.Thank you,UniUniReview fromRoy C
Date: 30/07/2023
1 starThe driver was so lazy he left the package at the road end of the path.And of course, since he could not make it all the way to the front door, he neither knocked on the door, nor rang the bell, or otherwise alerted me to the fact that he'd left a package.uniuni
Date: 03/08/2023
Hello ***,We apologize for the experience you had with UniUni.Our **************** Manager will be contacting you via email to confirm your tracking number, enabling us to conduct a thorough investigation into this issue.Thank you,UniUniReview fromAshley C
Date: 29/07/2023
1 starI received a text saying the parcel was on my doorstep or in my mailbox - because I didn't see it on my doorstep I assumed it was in my box and decided to finish some chores first. Then I noticed the email confirmation had a picture of the package sitting on the ground by all the mailboxes - and not only that but the collection of mailboxes that doesn't even include mine, on the other side of the complex from me - just waiting to be taken by whoever would want it. What kind of delivery service A) doesn't put it IN the mail box or B) doesn't bring it to the door of the apartment if it won't fit?! My complex is open to the public, there are no gate codes or parking lot gates, it would have been easy enough to drop off in a safer location - even the leasing office would have been better than dropping it on the ground! It was very clear that the mailboxes my package was just dropped off BY not IN were the shortest walk for my assigned careless driver.uniuni
Date: 03/08/2023
Dear ******,We extend our heartfelt apologies that your parcel was left in an unsecure location.After locating your customer service ticket, our team has taken appropriate actions with the Station Manager to address the lack of due care and attention that your parcel received. We are truly sorry for the experience you had. Please rest assured that we are dedicated to retraining and continuously improving our services to prevent such incidents in the future.Thank you for bringing this matter to our attention.UniUniReview fromKaren C
Date: 29/07/2023
1 starUni Uni left my package with someone else's in the lobby of my building. It was ****** and I have not even been able to contact the courier service. I have other packages coming by way of this courier and I am scared now that they will all be lost or ****** as the delivery person does not seem to care where they leave your packageuniuni
Date: 03/08/2023
Hello *****,We regret to learn that your parcel was stolen from the lobby/mailroom of your building.Our **************** Manager will be contacting you through your open **************** ticket to follow up on your experience and provide further assistance with your case. We are committed to resolving this matter to your satisfaction.Thank you,UniUniReview fromJoshua M
Date: 25/07/2023
1 starHORRIBLE service, delivered my package to the office of my mobile home park, i CLEARLY had my house address and number on the package and idiot couldnt even do his job correctly, i am DISAPPOINTED in this horrible service i will never order anything again if i could give 0 stars i would. UniUni doesnt even deserve one staruniuni
Date: 03/08/2023
Hello ******,We regret to learn about the disappointing experience you had with UniUni. Our Customer Service Manager will contact you via email to confirm your tracking number. This will enable us to conduct a thorough investigation into whether the delivery protocols were followed and adhered to properly. Our team is dedicated to resolving your matter to your complete satisfaction. Thank you for bringing this issue to our attention. UniUniReview fromdavid C
Date: 24/07/2023
1 starThe driver is terrible. Package throw 5 feet to the front door.uniuni
Date: 03/08/2023
Dear *****,We apologize for the unfortunate handling of your parcel, and we understand your concerns.Our **************** Manager will be contacting you via email to confirm your tracking number. With this information, we will initiate a thorough investigation into the handling of your parcel. Our team is committed to resolving this issue to your utmost satisfaction.Thank you for bringing this matter to our attention.UniUni
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