Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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uniuni has 2 locations, listed below.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromTiffany F

  Date: 21/08/2023

  1 star
  Awful service, late delivery, & unavailable tracking. I'm so upset that this company was used to deliver my package.
  

  uniuni

  Date: 05/09/2023

  Dear *******,
  We're truly sorry to hear about the challenges you faced with UniUni's services.
  Our **************** Manager will be reaching out to you soon to validate your tracking number and delve into the specifics of your parcel's journey with UniUni. Various external factors can sometimes lead to delivery delays beyond our control, and we're keen on investigating this thoroughly.
  Thank you,
  UniUni

• Review fromAndrew P

  Date: 21/08/2023

  1 star
  They didnt even give the package to us I have used ****** for 10years and then I used **** to buy a knife it didnt even arive they just sent a picutre of the street asphalt and then in the car it never arrived at all worst service ever.

• Review fromDanielle F

  Date: 19/08/2023

  1 star
  ******* stated delivered never found it called them and getting the run arounds

• Review fromMinette R

  Date: 17/08/2023

  1 star
  Unreliable delivery. This company was used by a 3rd party vendor wherein I ordered medical equipment. They kept sending me notifications of delivery attempts and that we have the wrong contact info. BOTH ARE LIES. There were never any attempts as we have cameras. I thought it was weird too that the notification was showing delivery attempts around midnight. What company delivers at midnight? So I had to actually go to the warehouse on my own accord since they weren't answering my emails inquiring about my shipment.

• Review fromJackson L

  Date: 17/08/2023

  5 stars
  So far so good. This is my second package received on my front door. Got a text message and voila! 2 for 2! Thanks
  

  uniuni

  Date: 21/08/2023

  Dear *******,We are delighted to learn that your parcels have arrived successfully!Taking the time to share your positive feedback is greatly appreciated. We're glad we could meet your expectations.Warm regards,UniUni

• Review fromEric H

  Date: 16/08/2023

  1 star
  This Carrier is extremely poor quality. ***************** do not exist at all. Thier people bearly speak English and treat all customers like a ********* ***** citizens. This is ****** yet not *******.
  

  uniuni

  Date: 17/08/2023

  Dear ****, We're deeply sorry to learn about your unsatisfactory experience with our services. Your feedback is of utmost importance to us, and we genuinely apologize for falling short of your expectations.We take great pride in delivering exceptional customer service, and we deeply regret any communication challenges you faced. Rest assured, we're committed to addressing the issue to ensure a more positive experience for all our customers.We value each customer's perspective and strive to enhance our services accordingly. Thank you for bringing this matter to our attention. Kind regards,UniUni

• Review fromTamika K

  Date: 16/08/2023

  1 star
  My package was delivered to the WRONG address, and I have emailed, filled out a “ticket” where I’m supposed to get a response within 24-48 hours (NEVER DID), requested a call back, held on the line for an HOUR, only to be told to leave a message when it was my turn in the que, and they NEVER called me back. This company is not only provides terrible service, they don’t give a damn about customer service.
  

  uniuni

  Date: 17/08/2023

  Dear ******,We extend our heartfelt apologies for the encounter you had with UniUni.We have located your customer support case and noticed that our response was a day later than initially anticipated. We genuinely apologize for this delay. However, we have verified that your inquiry was indeed addressed and resolved. If you require any additional assistance, please don't hesitate to reach out.Thank you,UniUni

• Review fromApryl D

  Date: 15/08/2023

  1 star
  Terrible service. My package was delivered to a church next to the leasing office in my condo building. There was a condo number and the gates are always open. It was delivered to the wrong address. I waited on hold for over an hour in the queue for them to tell me to leave a message. I did this several times and no one has contactad me. I would just like a refund of the package I never recieved.
  

  uniuni

  Date: 17/08/2023

  Dear *****,We deeply regret that your parcel was delivered to an incorrect address.We have located your open Customer Support ticket and have alerted our team to address your concerns promptly. We apologize for the delay in our response to your inquiry. Please note that the region you are situated in is currently experiencing a delay of approximately 1 day in our response times. We sincerely apologize for any inconvenience this has caused.Thank you,UniUni

• Review fromJordan W.

  Date: 15/08/2023

  1 star
  They wrote the wrong apartment number on my package eventhough the shipping label had the correct apartment number right below it. Then delivered it to the wrong apartment. When I reached out to them, they just sent back an automated response from their FAQ page and said the issue was closed. They considered it "delivered" on their end and won't do anything. The worst customer service!
  

  uniuni

  Date: 17/08/2023

  Dear ******,We apologize for the encounter you had with UniUni.Our **************** Manager will be in touch with you via email to verify your tracking number. This will enable us to delve into your interactions with our Support Team and also look into the details of your parcel's delivery.Thank you,UniUni

  Jordan W.

  Date: 30/08/2023

  They responded back again, not taking credit for their mistake. Blaming me as a customer. Also said their numbers on their packages isnt Apt numbers, but the sequence of delivery (which is a terrible idea considering every other delivery service writes the apartment numbers on the bags). I dont think their delivery drivers know that seeing as they deliver to the wrong addresses.Then got an email from someone in management named ****** asking for my tracking number to "see" what happened. Haven't heard back from her since, and it has been 2 weeks. This company is a joke.

• Review fromMaraya L

  Date: 11/08/2023

  1 star
  The worst delivery service I've ever had to deal with! They didn't even deliver my package to the right street let alone the right address, they just threw the package on some random person's sidewalk. I had to spend hours on ****** trying to find this random person's house from the "photo" the delivery person took. The service is terrible and the delivery drivers suck. This is the third package I have had an issue with.
  

  uniuni

  Date: 17/08/2023

  Dear ******,We extend our heartfelt apologies for the disappointing delivery experience you encountered.We understand the frustration that comes with a delivery to the wrong address, and we genuinely apologize for this inconvenience. To address this matter, we will inform the Station Manager about your experience. They will promptly engage with the driver assigned to your route for further investigation.Thank you for bringing this to our attention.Sincerely,UniUni