Reviews
This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 714 Customer Reviews
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Review fromLisa T
Date: 28/05/2025
1 starStraight up lost my packages sent an email when I asked how was it out for delivery then back at processing said they lost the package and to give them 14 days to find it.Review fromtaka s
Date: 24/05/2025
1 starDO NOT USE Uniuni. Uniuni is absolutely SCAMS AND ******** package is shipped by *** from *** and handling by UniUni for Canada local delivery.Uniuni makes fake tracking history. My package is never delivered.There are people in my house 24 hr and NO Uniuni people came to my house. Tracking history saying Uniuni came 3 times and successfully delivered with a 1 white and 1 black, 2 photos to prove. I contacted Uniuni. customer service saying my package is lost in UniUni warehouse. UniUni lost my package and ask customer to get a refund from my sender but Uniuni saying successfully delivered in the tracking history. They are absolutely SCAMS AND FRAUD.Uniuni people is making their successful delivery history even they did not deliver any package to customers. It is also possible ********************** people is stealing customers, packages.Please BE AWARE ********************** and DHL delivery make sure DO NOT LET Uniuni handle and touch your packages. (*** is partnering with Uniuni for Canada local delivery)DO NOT USE Uniuni. Uniuni is absolutely SCAMS AND FRAUD.Uniuni staffs can mess your delivery and make fake tracking history as successfully delivered.Review fromCarolyn B
Date: 24/05/2025
1 starThis company keeps saying they attempted to deliver. However, I live in a condo that would alert me on my phone if they had tried. This only happens with this company. I know I am being lied to by them . Then they make it impossible to speak with a customer agent.Review fromBeatrice L
Date: 20/05/2025
1 starTwo different attempts for delivery. Failed. Two different packages. Uniuni will not deliver to a *********** box. There's a postal box on the property, Uniuni will not do the simple thing by putting the item in the mailbox if it's to be delivered after business hours, or take it to the main *********** ***** if it won't fit in the mailbox. Uniuni is Not in service to deliver packages, Uniuni complicates orders by returning to the sender if the *********** is closed.Review fromTINA L
Date: 19/05/2025
1 staruniuni was supposed to deliver a package to my home; instead, they sent me a confirmation email of my package being delivered to a child care center! Who could mistake a big commercial building with **** in bold colored letters (as shown in the proof of delivery photos) with a home? When I contacted them about their driver's error, they said they let the vendor know of the delivery mistake, and it's up to the vendor to decide if they will remedy uniuni's delivery error by sending another package. What??? That's not taking responsibility for their driver's blatant mistake at all! And I still don't have my package or a resolution!Review fromShannon P
Date: 18/05/2025
1 starZero stars would be preferred. They lack moral and unethical employees who fail to deliver and take an extra minute to even figure out a small issue. If you live in any apartment or gated community. You can hang up getting your item(s). My solution is to cancel ordering from anyone who utilizes this services. So they infect are costing other companies money due to their fraudulent business practices.Review fromJessica S
Date: 18/05/2025
1 starHORRIBLE! ***** assigned this company for last-mile delivery I still havent received my package and dont know what to do!Review fromAdam S
Date: 15/05/2025
1 starThey failed to deliver a $400 package to my gated community twice. I explicitly instructed them to call my cell phone upon arrival since entry requires gate access. Both times, they ignored this simple instruction. Instead of calling me, their driver simply left with the package and returned it to the warehouse. To make matters worse, on the first delivery attempt, they falsely marked my address as incorrect, despite the fact that I regularly receive packages at this exact same address from major carriers like ****, **** and ***** without any issues.UniUni doesnt use legitimate, trained delivery professionals. They use third contractors who couldn't care less if your package gets delivered to you. Unlike legitimate delivery services, UniUni drivers lack access to secure apartment complexes and gated communities. So instead of just calling when they arrive, they just turn around and leave despite my explicit instructions to call after arrival that communicated through email and via phone after the first failed delivery attempt. I even offered to pick up the package directly from their warehouse, just to avoid further problems and they refused.I contacted the seller and explained that I would be traveling to ************** starting May 12, and wouldnt be available to receive the package after that. I asked them to redirect the delivery to my ************** address. The seller agreed. But unsurprisingly, UniUni has done nothing, hasnt moved the package, and has completely stopped responding.Review fromsa s
Date: 15/05/2025
1 starPackage not attempted to deliver and marked as wrong address. Address was correct but opened a ticket and it took them over 2 weeks to retry it to deliver. They marked it delivered with 3 blank images as proof of delivery. not sure how are they in business.
uniuni
Date: 16/05/2025
Dear Sau sha,
Thank you for contacting us and sharing your concerns. We sincerely apologize for the inconvenience caused throughout your delivery experience.
Upon reviewing the case, we can confirm that while the address provided was correct, the address formatting was causing issues in our system, which led to the initial delivery attempt being marked incorrectly. Once this formatting issue was identified, our team corrected it and proceeded with a redelivery.
Regarding the proof of delivery, we acknowledge that the images provided did not meet UniUnis Proof of Delivery (POD) standards. Your concern was valid, and we appreciate you bringing this to our attention. Our **************** Team followed the appropriate policy by flagging the failed POD with the driver's manager.
We truly appreciate your patience and understanding. Feedback like yours helps us improve our service and accountability.
If theres anything more we can support you with, please dont hesitate to reach out.
Best *****************start="1417" data-end="1420">UniUniReview fromDaniel B
Date: 15/05/2025
1 star******* is the worst delivery service that I know, they several mistakes for delivering my purchases. They usually drop and go living my purchases unattended in my building and delivering to the wrong address. They are very unprofessional !uniuni
Date: 16/05/2025
Dear ******,
Thank you for sharing your feedback. Were very sorry to hear about the repeated delivery issues youve experienced, and we understand how frustrating this must be.
To help prevent future occurrences, we invite you to submit a ticket through our support portal at ********************************************************************. There, you can provide specific delivery instructions indicating where you would like your parcels to be left. This helps our drivers follow your preferences more accurately and ensures safer, more reliable deliveries.
We appreciate your time and hope to improve your experience moving forward.
Best *****************start="851" data-end="854">UniUni
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