Reviews
This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 714 Customer Reviews
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Review fromAngela W
Date: 30/08/2022
1 starI have a parcel being delivered with UNIUNI. For 2 days it has been "out for delivery". Yet when i contacted the local warehouse, I was told that it would be delivered today. Well, after sending them a PHOTO of my office, to ensure the package is delivered to the CORRECT location, i was told there was too much traffic, and they couldn't make it before 4pm today. So, they had over 5.5 hours to deliver this today and now (maybe, based on these reviews???) they say tomorrow. I have no idea how this company stays in business with the terrible reviews they have. This is a terrible experience thus far with this company. I will likely never order from this vendor again, on the off chance they continue to send packages by UNIUNI. This terrible service is actually going to start costing businesses more money with the amount of refunds they will have to issue, or re-sending products that weren't delivered properly.
uniuni
Date: 03/10/2022
Good day ******,
We are very sorry for the experience that you have had with UniUni.
I will be reaching out to you via email to confirm your tracking number, I would like to dig a little deeper to verify your parcel status and how we could have served you better.
Thank you,
GloriaReview fromEsperanza A
Date: 25/08/2022
1 starI would give this company 0 stars if I could. No one answers the phone when you call in the Montreal branch for UNI Express it's been out since 7pm LAST NIGHT it said it was estimated to come today nothing yet... Still says out for delivery with no updates whatsoever. Their custommer support is nonexistent and they clearly don't care about your company's package. I do not recommend this company.uniuni
Date: 03/10/2022
Good Day *********,
We are sincerely sorry for the experience that you have had with UniUni.
We are aware that at the time of your review our French Customer Service line was lacking manpower between the hours of 4-7PM MST, this has since been corrected. We apologize that you experienced some frustration when contacting us, we are always striving to improve our services.
Thank you,
GloriaReview fromSuzanne L
Date: 20/08/2022
1 starVery unprofessional. Driver left my package on the counter where all the mailboxes are in the front lobby of my apartment building. Of course the package was ******. I have tried to get some answers and seek reimbursement for the last 3 days, however, the manager refuses to return my calls.Review fromPeter O.
Date: 17/08/2022
1 starCompany says package delivered, but it was not.
Tried to reach company 3 x by using their online form. No response.
This company sent me a text at 10:58 pm , Saturday August 6th , saying a package had been delivered. Tracking number xxxxxxx There was no package. There was no sticker on the door saying delivery was attempted and where to pick up the package. When tracking the package on their website, it says 'delivered' with a picture of the street entrance to my building and a 2nd picture of the label on the package. Am I to assume they left the package outside my apartment building, on the busy street, at 11pm on a Saturday night? I completed their customer service form on their website on Sunday Aug 7th to seek a resolution and to find my package. Their website says they will respond in 24 hours. I received no response. I completed the customer service form again on August 8th and a third time on August 11. It is now August 17th and still no response, nor package.uniuni
Date: 18/08/2022
Good Day ******
We are so very sorry for the experience you have had with UniUni.
We will be in contact via email to confirm your tracking number and to verify the status and journey of your parcel.
Thank you,
GloriaPeter O.
Date: 19/08/2022
Update: Uni Uni reached out to me the day after I posted my issue here. The have resolved the issue quickly by refunding my money for the package.
Its nice to have things settled so quickly.
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