Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromChristina M

  Date: 07/11/2023

  1 star
  The worst shipping company. Generic response, no updates, poor customer service. If it wasnt for my seller using this subpar shipping company as the free shipping option I wouldve never heard of or use Uni Uni Express. How can a package be out for delivery for three days? Then according to tracking an attempt was made on the first day but couldnt deliver because it was a P.O. Box when its an apartment building. No updates since it was made out for delivery the same day and its 3 days later. I would never recommend this company
  

  uniuni

  Date: 09/11/2023

  Good day *********,

  We are sorry to hear of your experience with UniUni.

  Our **************** Manager will be in contact with you via email to confirm your tracking number and offer some assistance with your inquiry. 

  Thank you,

  UniUni

• Review fromkatie h.

  Date: 06/11/2023

  1 star
  THIS COMPANY IS A ***** If I could leave 0 stars, I would. This is the worst delivery company. My package has been out for delivery for over 2 weeks. Every time I call, they never know where my package is and theyre contacting the warehouse. I asked to speak to a supervisor so i could get a refund and they never called me back. I had to call again two days later and they said ill get an email regarding my refund. Still havent received anything yet. Im getting sick and tired of this company. Also trying to call them is super hard. Ill be a certain place in line and then this automated voice says There is no one available to take your call right now. Please try again later. then it hangs up on me.
  

  uniuni

  Date: 09/11/2023

  Hello *****,

  We are sorry to hear of your frustrating experience. 

  Our Customer Support Manager will be in contact with you via email to confirm your tracking number and offer some assistance with your inquiry. 

  Best regards,

  UniUni

• Review fromTahera T

  Date: 29/10/2023

  1 star
  So i ordered a package from Temu and my package has been marked out for deliver 7 days ago. No updates nothing! I called UniUni on multpie occasions and they stated that I will receive my package in due time and nothing. I even opened several tickets and no response from them. I even got my ticket escalated to the supervisor who was to be in contact with me within 24hrs and hasn't. I hate this company! I don't even wanna order from Temu anymore cause this is a terrible shipping company to deal with!

• Review fromIsha P

  Date: 26/10/2023

  1 star
  Terrible ***** service. They sent my package to the wrong place and they didnt note down where they delivered it. Btw! this was not my fault because my information was correct. They didnt just lose my package but also my friends. Why hire drivers that dont properly check where the package is going. Before finding out id its lost, i tried going on call with them and they cut the call on me mid sentence and then wouldnt pick up my calls anymore. Im not hostile with customer service but cutting the call on someone is extremely inappropriate and rude.
  

  uniuni

  Date: 01/11/2023

  Dear ****,

  Dear [Customer's Name],
  We sincerely apologize for the distressing experience you've had with our service, and we deeply regret the inconvenience caused by the misdelivery of your package and your friend's package. Your feedback is important, and we are committed to addressing your concerns promptly.
  Our **************** Manager is aware of your situation and will be reaching out to you via email to gather further information and assist you in resolving this matter. We understand that this situation should not have occurred, and we are dedicated to rectifying it.
  Regarding the issue with the phone call, we deeply regret any inconvenience caused by the disconnection and subsequent difficulties in reaching our customer service team. This behavior is not aligned with our standards of customer service, and we are taking steps to ensure it does not happen again in the future.
  Your satisfaction is of the utmost importance to us, and we genuinely appreciate your patience and understanding as we work to make necessary improvements. We are committed to providing you with a better experience in your future interactions with our company.

  Thank you,

  UniUni

• Review fromJasmine C

  Date: 21/10/2023

  1 star
  What a terrible business and I wished ***** did not partner with UniUni. The package that was delivered to me on 10/15/23 was carelessly tossed over my community gate without trying to ask for the gate code to deliver it to my home address properly. Since the package was left at the front entrance of the gate, it ended up getting stolen and nowhere to be found. To make matters worse, my husband who ordered from **** had his fragile package delivered the same way (most likely damaged) and it was stolen too. UniUni hires employees with no common sense. It's frustrating that I made several new orders on ***** and two of those new orders were assigned to UniUni again. I don't have confidence with this courier and can count on my packages getting mishandled and stolen again. It's unfortunate because they were dresses for my upcoming baby shower and I might not have anything to wear. I have contacted UniUni several times to update the gate code with the delivery instructions but it's been several days and their automated email response says it would take only 1-3 business days. UniUni's site is glitchy and its customer service is nonexistent. Based on the number of legitimate complaints here, I wouldn't be surprised if UniUni goes out of business soon. My advice to UniUni: Pay attention to the type of complaints you get and improve your operations!

• Review fromSue H

  Date: 17/10/2023

  1 star
  awful. they didn't deliver one day, then retried today. I received a message that my package was delivered - no it wasn't! the "photograph evidence" of the alleged delivery is a picture of the package - nothing else. Big deal. It could be anywhere! how about a picture of the package clearly showing it is at my address?? I tried calling. No answer, just wait on hold for 20 minutes then recording says, sorry busy. try again later. Tried emailing and have heard nothing. Worst company. Never use. ZERO stars
  

  uniuni

  Date: 20/10/2023

  Hello ***,
  We genuinely apologize for the inconvenience you've experienced in not receiving your parcel.
  I noticed that a response was sent to you yesterday addressing your concern. A credit has been initiated to your vendor, and we kindly request that you please verify the status of your credit with your vendor within the next 72 hours. We deeply regret any disruption this may have caused.
  Thank you for your understanding and patience.
  Best regards,UniUni

• Review fromAndrew H

  Date: 14/10/2023

  1 star
  Very difficult to reach them and submitting a ticket online doesn't work well.
  

  uniuni

  Date: 20/10/2023

  Dear ******, 

  We appreciate your feedback and are genuinely sorry to hear about the challenges you faced while trying to reach us and submitting an online ticket. Your experience is valuable to us, and we take your concerns seriously.
  We understand that accessibility and ease of communication are essential, and it appears that we fell short in providing a seamless experience in this instance. Please accept our sincere apologies for any frustration this may have caused.
  Rest assured, we are committed to improving our customer support processes and the online ticket submission system to ensure a more user-friendly and responsive experience in the future.
  Your feedback helps us identify areas for enhancement, and we genuinely appreciate you bringing this matter to our attention. If you have any further concerns or require assistance, please do not hesitate to reach out directly, and we will do our utmost to assist you promptly.

  Thank you,

  UniUni

   

• Review fromIvy C

  Date: 10/10/2023

  1 star
  Horrible! The delivery person never once knocked nor rang my doorbell and I was at home all day. I tried looking into how to reschedule and it kept telling me to install their app, but it simply does not exist!
  

  uniuni

  Date: 12/10/2023

  Dear ***,

  
  

  We deeply regret the disappointing experience you had with our delivery service. Your feedback is crucial, and we're sorry for any inconvenience caused.
  
  
  
  Regarding the rescheduling issue, we apologize for the inconvenience you faced in trying to find a solution. To address your concerns and assist you further, our Customer Service Manager will reach out to you via email.
  
  
  
  Thank you for your patience as we work to improve our service.
  
  
  
  Best regards,
  
  UniUni

• Review fromJessica B

  Date: 10/10/2023

  1 star
  Poor service. Delivery was attempted on a Saturday to a *** Store that was closed. Come to find out, jobs posted for UniUni seem to advertise weekend delivery jobs. Does UniUni ONLY deliver on weekends? I have tried to contact UniUni by filling out their online form, but the form fails to submit each time I try. And I have tried multiple devices. I have tried to call customer service several times during their posted hours, but the call disconnects after the initial welcome message. UniUni website says that in-person package pickup is not available in my city. So, I am left with no way to contact UniUni or to pick up my package myself.
  

  uniuni

  Date: 12/10/2023

  Dear *******,

  
  

  We apologize for the inconvenience you've faced with our service. To address your concerns, our Customer Service Manager will reach out to you via email to confirm your tracking number and assist you further.
  
  Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.
  
  
  
  Best regards,
  
  UniUni

• Review fromJessica M

  Date: 09/10/2023

  1 star
  Absolutely the worst delivery service. They have a package of mine now for a long time. I had ordered it with plenty of time for delivery. It was sent back to their warehouse because the shipping company messed up on the address. Now for two weeks I have been trying to have it redelivered. I had called numerous times and spoke to different people. All the stories are different. Supposedly two reps were going to open a Trouble ticket and try to get it out and they would let me know what the status was. Never heard back from either. Their customer service seems good, except for they really are no help. They just continue to give you the runaround and zero follow up..
  

  uniuni

  Date: 10/10/2023

  Dear *******,
  Thank you for taking the time to review UniUni.
  Our **************** Manager will be contacting you via email to verify your tracking number. It appears that we were unable to locate a ticket associated with the email address provided in your review. We are keen to investigate and resolve any issues related to this particular parcel.
  Thank you for your cooperation.
  Best regards,

  UniUni