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Business Profile

Delivery Service

uniuni
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

uniuni has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • uniuni

      100 10851 Shellbridge Way Richmond, BC V6X 2W8

      BBB accredited business seal

    • uniuni

      3750 N Fraser Way Burnaby, BC V5J 5G1

      BBB accredited business seal

    Customer Review Ratings

    1.08

    Average of 744 Customer Reviews

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    Review Details

    • Andrea S

      Date: 25/06/2024

      This logistics company is horrible. No immediate customer service, which becomes extremely frustrating when you have expensive packages. Secondly, the drivers make failed attempts to deliver without even trying. They do not buzz your condominium for access. When you try to call customer service the phone number is out of service which forces you online. It should not take 1-3 days to receive a response. I will no longer purchase from establishments that use this company for their logistics and this logistics company should not be allowed or licensed to carry any sort if mail.

      uniuni

      Date: 26/06/2024

      Good day,
      We have successfully located your customer support ticket, which was opened on Monday, June 24, 2024, at 1:03 PM, requesting an estimated time of delivery. We have verified that your parcel was delivered on Monday, June 24, 2024, at 1:03 PM. Proof of delivery photos have been sent to the email address we have on file for your ticket.
      If you require further assistance, please do not hesitate to let us know.
      Thank you,
      UniUni

    • Douglas P

      Date: 24/06/2024

      Horrible. No way to communicate with a person. Have no idea where my package is.

      uniuni

      Date: 26/06/2024

      Good day, *******,
      We have successfully located your customer support ticket submitted on Monday, June 24, 2024, at 9:50 AM. Our **************** team is actively working on responding to your inquiries and clarifying your address to schedule your second delivery.
      If you have any further questions or concerns, please do not hesitate to let us know.
      Thank you,
      UniUni

    • Laura S

      Date: 24/06/2024

      Zero stars. I received an email that my package was delivered but no package! I contacted via email the company I ordered from. They sent a photo of a home that was not mine. They directed me to call the carrier UniUni. UniUni does not take phone calls so went online & filed a complaint. ***** hoursno response. I believe BOTH companies must be a SCAM as neither will get back to me regarding reimbursement or replacement.

      uniuni

      Date: 26/06/2024

      Good ******************,
      We have successfully located your customer service ticket submitted on Monday, June 24, 2024, at 8:33 AM. The agent assigned to your case responded on Tuesday, June 25, 2024, at 6:39 PM, and is actively working towards resolving your inquiry.
      If you have any further questions or concerns, please do not hesitate to let us know.
      Thank you,
      UniUni

    • Sara N

      Date: 21/06/2024

      Did not even attempt to delivee the package saying "wrong address". Had to double check and it was the correct address. No way to reach customer service other than by messaging on the website. How a company can run without a single human being able to help you out, beats me.

    • Eddie S

      Date: 21/06/2024

      I have been waiting a month for a package that says it was supposed to deliver twice and has been rescheduled for over a week. This company is a scam and should not be allowed to operate in the *********** region

    • Amanda W

      Date: 17/06/2024

      My package was first left on a sidewalk on a busy road where it was quickly stolen. After the merchant sent me a replacement, Uniuni would not leave it at my stoop (around the side of the building) or even knock on the door or call upon delivery attempt. I have left directions to have the parcel left at the door twice, requested a call when delivery attempt is made, and I was home two times delivery says it was attempted. I even offered to go to a warehouse facility to even pick up my package but they are not set up for parcel pick-up. While they have a phone line, there is no agent you can speak to and you are directed to the bot on their website. It says information is processed between 1-2 business days so you can't get any immediate assistance. What a rip-off. I will not be ordering from any business that uses this shipper.

    • Ashley F

      Date: 16/06/2024

      This delivery company is a joke or a scam. I don't even believe that they actually leave your packages I live in ************* in a large apartment building that does not have a secure mailroom or a door attendant or lobby attendant every time I order my packages from ***** or another one of those e-commerce stores and it's delivered with **** I received my package this company I never even heard of them I just had my first experience with them this past weekend and it was terrible. I never received my package I called them to complain they sent me a photo to my email of the delivery person holding my package up outside the apartment building to show the apartment building number took a picture holding my package in the air and left I never received my package they didn't take a picture of it on the floor in front ofmy apartment door and number in the photo like the Amazon drivers do this person held it up outside the building and left. Uni uni sent me an email with that photo that I described above and a statement stating that they confirmed that I actually received my package and I needed to contact the store that I bought it from they're telling me that I need to contact my carrier which uni uni was not my carrier it was their carrier that they chose who did not deliver. Very disappointed with customer service and their first contact resolution *****. They don't even offer an apology. If the company that you want to order from is using uni uni I would just steer clear you're not going to receive your package you may not even receive a refund beware consumers. *And I contacted uni uni multiple times, please don't come under this post trying to apologize to me now. Apologize to the businesses that you're doing business to business with because you're going to cost them a lot of money and returns and refunds. Date of experience: June 14, 2024

    • muyao L

      Date: 14/06/2024

      I have a package that has not been delivered by them. It seems that they have lost it. Their phone can never be reached and no one responds to online complaints. I want them to compensate for my loss.

    • Joseph P

      Date: 14/06/2024

      They should receive 0 stars, the company said delivery attempts made, yet I have been outside my house for hours,uniuni is a total SCAM, PHONE NUMBERS DON'T WORK, the automated system is either busy or hangs up on you, the website rarely works, it's a shame when customers order merchandise and this company STEALS IT...

    • Kelsey K

      Date: 14/06/2024

      I had two separate packages that were suppose to be delivered already. When I track the package it says wrong address so delivery attempt unsuccessful and then the next day it said wrong phone and that my package was sent back to the warehouse. Both my address and phone number were correct. Ive had other packages delivered via UniUni without issues. Ive submitted multiple tickets without any response and now when I try to create a ticket it says ticket failed. Ive called every customer service number I could find for this company but all have a recording that the provide support exclusively online and then the number disconnects. I wish I could give this company zero stars. I want to receive my packages that I paid for! And the fact they offer no help trying to locate (or even respond to tickets) is appalling. I want my packages immediately

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