Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromcrystal d

  Date: 01/07/2024

  1 star
  They keep saying they have tried to deliver they have not! I get packages from the Company they are using for delivery and get packages daily. This company never delivers my package clearly and I believe they are fraud and they have a package of mine worth over $200 right now and are failing to deliver it properly saying incorrect address but my address is not changed in over a year. *** contacted them as it tells me to do to update address info which does not need to be updated and the phone number does not work. Ive emailed twice. Got nothing back. I believe this is a fraud and I will probably never get my package. theres instructions on all my packages you have to go through the alley not the front of the building because theres no entrance and they do not do that properly I believe so they can keep the packages Very frustrated that the company bought the items from is using this company that I feel as a fraud. If I do get my package, I will change it but until then Im not changing it.

• Review fromTheresa Y

  Date: 01/07/2024

  1 star
  This company shouldn't be allowed to do business. They are a fraud!! I ordered something from a company and twice they delivered to the wrong house if you believe that. They are an absolute disgrace! How do you get an address wrong. Evidently it doesn't matter leaving a review because nothing is getting done to resolve people's complaints..

• Review fromDary F

  Date: 30/06/2024

  1 star
  Less than one!! **** ! No one follows instructions or even cares. Twice now I got emails stating .y items.werw undeliverable and sent back. We have no reatrempts as.peomosed., nor do they bother paying attention to clear instructions on our complex door as to how to obtain a code from.manegement to get inside. The companies.lime.temu and AliExpress don't care either. **** fights to get my money back on all this..uni uni *****...they are ignorant illiterate.
  

  uniuni

  Date: 02/07/2024

  Good day *****,

  Thank you for taking the time to share your feedback.

  We understand your concerns about the undeliverable items and the lack of reattempts as promised. Our team is currently reviewing the situation to ensure that clear instructions are followed, especially regarding access codes for your complex. We regret any distress this has caused.

  Regarding your parcel, we appreciate you getting in touch with UniUni. The warehouse is aware of the situation, and your parcel is currently lost in transit. Our dedicated team is actively engaged in the investigation process, diligently working to locate your parcel. We follow a standard protocol that allows our team up to a maximum of two weeks to exhaust all efforts in trying to pinpoint the parcel's whereabouts.

  Rest assured that as soon as we gather more information or make any significant progress in locating your parcel, we will promptly reach out to provide you with an update on the situation via your customer support ticket. 

  Your patience during this process is greatly appreciated.
  

  Best regards,

  UniUni

• Review fromBill L

  Date: 29/06/2024

  1 star
  UniUni lies about delivery. Said failed delivery , wrong address. They have the right address. So I made a complaint with them and they said they may make another attempt to deliver in 7 business days. Thank you for reaching out to UniUni.We are currently unable to reschedule a second delivery. To proceed, please verify the shipping information provided below:Tracking Number: Your Name: Address (including Unit Number/Buzz/Gate Code): Telephone Number:Please take note of any special delivery instructions you may have, such as leaving the package in the mailbox, between doors, or with a neighbor to avoid missing the delivery again.Once we receive your confirmation, we can arrange for a second delivery within seven business days.Thank you for your understanding.Best regards, UniUni I doubt that they will do anything about this. What a scam. Shame on Uniuni
  

  uniuni

  Date: 02/07/2024

  Good ****************,
  Thank you for your feedback and for bringing this matter to our attention. We sincerely apologize for the frustration you experienced with your delivery.
  After reviewing your case, we confirm that your parcel was successfully delivered on June 30, 2024, at 12:57 PM. Proof of Delivery photos have been provided via your customer support ticket.
  We understand your concerns about the initial delivery attempt and the rescheduling process. We appreciate your cooperation in verifying your address, which allowed us to complete the delivery the following day.
  If you have any further questions or need additional assistance, please feel free to reach out to our customer support team. We are here to help and ensure your satisfaction.
  Sincerely,

  UniUni

• Review fromSkye S

  Date: 29/06/2024

  1 star
  This business is doing all they can to not communicate with their customers. No phone, chat bot doesnt work, left multiple emails and no replies way past their promised 1-3 business days reply policy. Literally the worst delivery company in the world.
  

  uniuni

  Date: 02/07/2024

  Good day Skye,

  Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced.
  We have located your customer support ticket and have verified that the warehouse is currently scheduling the second delivery. An agent has also followed up with you regarding this matter.
  We are committed to improving our communication channels and ensuring timely responses. Your experience does not reflect the standards we strive to uphold, and we appreciate your patience as we work to resolve this issue.
  If you need further assistance, please feel free to reach out to us directly. We are here to help and ensure your satisfaction.
  
  Sincerely,

  UniUni

• Review fromKathy M

  Date: 28/06/2024

  1 star
  Zero Stars. I wish it could be negative stars. Claimed no such address, then returned to warehouse. I verified my address with Shapermint where I placed my order and it is correct. Cant fill out a customer support form because the website is c*** No way to actually speak with someone. Of course my credit card has been billed. I just want my package.
  

  uniuni

  Date: 02/07/2024

  Good day *****,

  Thank you for reaching out and sharing your feedback. We sincerely apologize for the inconvenience youve experienced with your delivery.
  We have reviewed your case and found that you submitted your chatbot ticket on Friday, June 28, 2024, at 12:05 PM, and an agent replied on the same day at 2:04 PM with confirmation that your second delivery was booked.
  We understand your concerns regarding the time it takes to receive your parcel after scheduling a second delivery. Please note that it can take up to 7 business days for our driver team to accommodate your package within their assigned routes. It's important for us to prioritize first deliveries when creating these routes to ensure timely service for all customers.
  We apologize for any frustration caused by the process and our communication channels. We are committed to improving our website and customer support to provide a better experience.
  If you have any further questions or need additional assistance, please feel free to reach out to us directly.
  Sincerely,

  UniUni

• Review fromElizabeta G

  Date: 27/06/2024

  1 star
  UniUni's delivery service is unacceptable and deeply frustrating. Despite their claim of delivering my package, the photographic evidence they provided clearly shows a different house. I sent them a picture of my actual residence, which does not match their delivery location at all. This discrepancy strongly suggests that my package was misdelivered or potentially lost.The company's customer service has been equally disappointing. Their automated response claiming the issue is resolved is both premature and dismissive of my legitimate concerns. Their suggestion to check with household members is irrelevant given the clear evidence that the package was not delivered to my address.UniUni's failure to acknowledge their mistake and their lack of proactive problem-solving is alarming. Their recommendation to contact the vendor shifts responsibility away from their clear error. This experience indicates serious issues with UniUni's delivery accuracy, customer service, and accountability. I strongly advise against using their services and urge the company to significantly improve their operations and customer support processes.
  

  uniuni

  Date: 28/06/2024

  Good day,
  Thank you for your detailed feedback and for bringing these concerns to our attention. We have located your customer support ticket and can confirm that our team is actively engaged in responding to your inquiries in a timely manner.
  We understand the frustration caused by the discrepancy in the delivery information and the issues you have encountered with our service. Our customer support team is currently awaiting your response to address the concerns you have mentioned and to work towards a resolution.
  We are committed to resolving this matter promptly and ensuring that your concerns are fully addressed. Please continue the conversation with our team so that we can provide the necessary assistance.
  Thank you for your patience and understanding.
  Best regards,

  UniUni

• Review fromHa N

  Date: 27/06/2024

  1 star
  Requested an address change on May 29, 'booked' second delivery June 11 and June 19. Now they're saying the can't deliver it.
  

  uniuni

  Date: 28/06/2024

  Good day,
  Thank you for your patience and for bringing this matter to our attention. We have reviewed your customer support ticket and can confirm that our agents requested a second delivery for your parcel. However, due to time constraints and the prioritization of first delivery attempts, our delivery team was unable to schedule the second delivery before the parcel was sent back to the vendor warehouse due to an incorrect address. 
  We apologize for any inconvenience this may have caused. To resolve this issue, we recommend contacting the vendor directly to request either a replacement or a refund for your order.
  
  Best regards,

  UniUni

• Review fromEdgar

  Date: 27/06/2024

  1 star
  Items order through Aliexpress where never delivered. Parcel was marked as wrong address yet I've received 2 packages prior from the Aliexpress using Uniuni. Using the same information.Received email stating Parcel was not delivered back to warehouse. Cannot schedule second delivery attempt.Possible theft from driver yet uniuni does not take any responsibility. It should not take 3 days for it to be investigated.Aliexpress Cannot refund since it's stating courier has packages and should be picked up.Uniuni states packages are not at warehouse.Uniuni seems to have thousands of these complaints.Customer service phone number is inactive.
  

  uniuni

  Date: 28/06/2024

  Good day,
  Thank you for reaching out and for your patience. We have confirmed through your customer support ticket that your parcel is out for delivery as of 9 AM on June 28th, 2024. You can expect to receive it within the next ***** hours.
  We understand your frustration regarding the previous issues with your AliExpress orders. Although the parcel was initially marked as delivered to the wrong address, we can confirm that our delivery records show it is now en route to you.
  We appreciate your patience and understanding. Should you have any further questions or concerns, please do not hesitate to reach out to us.
  Best regards,

  UniUni

• Review fromAbi C

  Date: 25/06/2024

  1 star
  2 times they said they were unable to deliver my packages and when I reach out to costumer service they never respond
  

  uniuni

  Date: 26/06/2024

  Good day, ***,
  We have successfully located your customer support ticket.
  Our team is working to respond to your inquiry as soon as possible. However, we noticed multiple tickets were submitted over the course of four days, which caused some confusion. As a result, a request was escalated to the agents supervisors for assistance.
  It appears that we may have an incorrect address on file for you. An email has been sent requesting clarification.
  Please respond at your earliest convenience so that we can proceed with booking your second delivery.
  Thank you for your understanding and cooperation.
  Best regards,
  UniUni