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Business Profile

Delivery Service

uniuni
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

uniuni has 2 locations, listed below.

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    • uniuni

      100 10851 Shellbridge Way Richmond, BC V6X 2W8

      BBB accredited business seal

    • uniuni

      3750 N Fraser Way Burnaby, BC V5J 5G1

      BBB accredited business seal

    Customer Review Ratings

    1.08

    Average of 515 Customer Reviews

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    Review Details

    • Dominick A

      Date: 06/07/2024

      My package has been Out for Delivery since 28 June 2024, with an original standard of it being delivered is 48 hours. I waited till Tuesday (2 July 2024) to reach out to customer service because it was the long weekend and decided to give them some lenience. I contacted them July 2 with my case being escalated and being promised that the package will be delivered within 48 hours. Since then still no news. I waited the 48 hours and decided to contact them again, this unable to reach them after multiple attempts. When I was able to reach them they said they will escalate my situation again. (Bear in mind this is the 3rd or 4th time) Every time I call back it is always the same response and I still have no clue what is going on with my parcel. I live in a regular house where this is no gates or restrictions to get in. To me this is absolutely absurd that a company or warehouse management cannot get into contact with their own delivery driver to obtain a status on my package. It is absolutely absurd to me that a company like this is still able to operate and/or have reoccurring clients.

    • Zak T

      Date: 06/07/2024

      I replaced an order with AliExpress. They have delivered it to the wrong address According to the picture they sent me.. I have sent them proof that it was not my front door and was delivered to the right address. And they promised me to refund the money. For the past 2 months, I've been trying to get my refund. Every time they email me back. they will refund the money within 2 to 5 working days Up to now, no money has been refunded. I think they are a scammer. And liars? Does anyone have their phone number in the **?

    • Deborah D

      Date: 05/07/2024

      This delivery company is a scam.they cover is delivery service but what they actual do is rob you. I received a delivery notice with picture on the label next to my home adress. You can clearly see it was not my package! Wrong tracking number, name adress, phone number ect..as it was not my package. ********************************************************************* my package and run off. Multiple failed attempts of getting a hold of they're support team, multiple "tickets". No response. They steel package as business not delivery. They **** it as delivered and you never see you order that you purchase. They are criminals and should be investigated and down immediately.

    • Brittany N

      Date: 05/07/2024

      The worst company ever they keep saying failed delivery when they never tried to deliver and sent a picture at the wrong location when my address was correct ***** needs to stop using them

    • Mazen A

      Date: 04/07/2024

      This is the worst company I have ever dealt with; I don't know how they are still operating. My situation is that they said the parcel is rejected, which is impossible to reject because I am the only one who will receive the package; the second thing I sent a bunch of emails to them to reschedule the package again, but as usual, for this company they don't care and never answered me back, tried phone calls and the lowest time I waited was 35 min and of course, you know it no answer from them. The worse thing is that I am travelling tomorrow for a month, and I need this package, and they screwed it as usual because they don't care. Which government can do something about those non-git companies (Scammers)?

    • Paula C

      Date: 04/07/2024

      Less than one.Worst delivery company. No one answers the phone waiting for hours for three days with no one ever answering.Created various tickets and emails. No response. Vendors please choose a different delivery company one that is reliable and has actual people working.

    • Kate B

      Date: 03/07/2024

      Worst courier ever! Got a delivery notice with pictures of the wrong address. I did not receive the package it was delivered to wrong house. Being a courier company they should be able to correctly locate addresses. Tried to call them they do not answer and then call is disconnected. Also tried going through website and its now been 3 days and not a word from the company. Now Im fighting to get money back from the merchant but they are telling me its been delivered. I think it was all a scam that this courier company is a part of. Stay away from these crooks! ZERO stars.

    • KATHERINE T

      Date: 02/07/2024

      Uniuni claims package could not be delivered, as no apartment number was provided, however upon review of my order the apartment number WAS CLEARLY MARKED on label. Next day, the delivery person left my package outside my building, on a busy *************** and it has disappeared!! Train your drivers how to READ A LABEL.Now I'm out the product AND the $$ as vendor will not refund on stolen package.PS.. I am giving a one star rating, as it is required to provide in order to leave the review; I'd have given NONE, if it were an option

    • Aimee E

      Date: 02/07/2024

      I thought lazership was bad but this company takes the cake. Horrible customer service. Holding my package hostage and cannot get an answer where it is or when it will be delivered. Trying to get a human on the phone is impossible. They refuse to follow delivery instructions then said the huge open office building I work in was inaccessible. Absolute worst.

    • Ruben F

      Date: 01/07/2024

      They said they were not able to deliver product. I gave them my correct address and have not received any information update for weeks. Tried calling but no one picks up and keeps telling me to call back later? Total incompetence.

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