Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromLexus L

  Date: 23/09/2023

  1 star
  I have been waiting for over a month for a package and have yet to receive anything! I got an email saying the package delivery was failed and to check my local post office or they would ship the item back. It wasn't there! I tried to contact them, but they don't respond to anything!! I finally put a help desk ticket it which they finally responded to, but the second delivery they claimed was supposed to come in 7 days has still not come and it's been at least 2 weeks! Worst experience ever!! Now I'm just trying to get my money back from the place I ordered from!

• Review fromMichael F

  Date: 21/09/2023

  1 star
  an Uni Uni driver left a package from **** at my door on one of the busiest pedestrian streets in the country.
  nobody rang the doorbell. nobody called the phone number on my mailbox. they emailed me a photo, i'm not even sure how long after the parcel was left.
  the parcel contained a camera lens that i purchased for $500USD
  ultimately, the parcel was taken.
  in the FAQ on their website it states that " If the driver is unable to place your package in a safe location, they will bring it back to the warehouse, where you can pick it up or book a second delivery." - this was not the case, at all.
  i reached out to them for compensation and was advised to file a police report, and that "once a parcel is successfully delivered to your home by UniUni, our responsibility for its security ends"
  i doubt i'll ever see compensation for this.
  **** ***** ** *** ****** ************** ****** ****** ******** ******* ******* ******** ** ***** ** **** **** *** ** ***** **** ******

• Review fromHelen D

  Date: 21/09/2023

  1 star
  ******** de primera. Nunca m entregaron mi paquete los he llamado 4 veces y todos los días m dicen una ******* diferente. Van a ir al ******** por descarados
  

  uniuni

  Date: 28/09/2023

  Hola *****,
  
  Lamentamos escuchar sobre la experiencia que tuviste con UniUni.
  
  Nuestro equipo ha localizado tu ticket de servicio al cliente abierto y ha iniciado de inmediato un seguimiento de tu paquete, ya que actualmente se encuentra perdido en trnsito. Puedes esperar noticias de nuestro equipo una vez que se complete esta investigacin.
  
  Gracias,
  
  UniUni

• Review fromEmma S

  Date: 21/09/2023

  1 star
  Wish there was a "ZERO STAR", and "NEVER USE UNIUNI" delivery system rating button. My package was 21 days late from the time it was supposed to be delivered. I paid extra for secure and fast shipping that was supposed to arrive last month. I did not buy anything fron ***** or **** whose products are notoriusly late coming from China. I see on the tracking app that the delivery person has "attempted" to deliver my package 5 times, which is a lie, since no one has come to my door that has a camera to attempt to deliver. Also, the app states one delivery attempt was at 11:59 pm, on a day that I was home, which is a LIE as no one knocked at my door, nobody on camera "attempting" to deliver-- which is also not the promised business hours in the multiple phone calls I made to CS to verify time so I can make sure to be home. No delivery person has called me on my phone to verify, my address or to attempt to deliver to me. I have called CS over 5 times: to try to schedule the delivery, to verify that the package isn't lost, to verify that the staff delivering has my number and to verify that they have the address. This is by far the WORST delivery company I have worked with that lacks any sort of integrity, honesty or responsibility. In any future purchases, anytime that I find that this company will be handling any shipping or delivery of any products I will buy, I will IMMEDIATELY cancel my purchases and immediately let the seller know the reason they lose business will be this horrifyingly awful delivery system. I have been so patient, so understanding, about this package that is probably stolen or lost by the delivery team. This purchase I made was for me and also were gifts for other people. I am so disappointed and upset over the stress and the dishonesty of this delivery company. It really makes me sad for humanity if these types of lies just normally and constantly happens to customers.
  

  uniuni

  Date: 28/09/2023

  Hi ****,
  We sincerely apologize for the experience you had with UniUni.
  After a thorough search, we were unable to locate a customer service ticket associated with the email you provided in your review. To address your concerns promptly, our **************** Manager will reach out to you via email. They will request the tracking number of the parcel in question to initiate a comprehensive investigation into your issue.
  Thank you for bringing this to our attention, and we appreciate your cooperation.
  Best regards,

  UniUni

• Review fromBRANDON S

  Date: 19/09/2023

  1 star
  How about 0 stars. Who attempts to deliver to a business on a holiday and then try to reattempt the same day if it was a Holiday at 8am it was definitely still a holiday at 2pm. They make you run around and hope you lose interest so that you never receive your package. I've talked to 8-9 customer service reps over the course of 2 weeks and every call is something different. They recycle the script "** **** ****** ** **** ********* *** *** ** ******* ****** ** *****" 48 hours goes by and nothing. Then you call back "***** **** * ******* ***** *** ** *** ****** * *****, then nothing. The craziest one ****** **** **** ** * ****** when I told the rep they'd be closed in 3 hours he just said to call back then anyway. Like what kind of company is this. No 2nd reattempt even though I've requested one. Then I find the warehouse is only 10 min away and they tell me I can't pick it up. Biggest **** shipping I've ever heard of. They tell you will send an email I've been told that 13 times and the only email is the 1 reply I sent.
  

  uniuni

  Date: 28/09/2023

  Hi *******,
  We appreciate you taking the time to share your experience with UniUni.
  We sincerely apologize for the delays in obtaining information about your parcel. After thorough investigation, it has been confirmed that your parcel is indeed lost, and a resolution has been provided to you through your customer service ticket. To receive the necessary information and take further action, we kindly request you to follow up with our team. If you haven't received a reply in your inbox, please check your junk box to ensure you don't miss any correspondence.
  Thank you for your understanding and patience.
  Best regards,

  UniUni

• Review fromZach R

  Date: 19/09/2023

  1 star
  It's like a 10 year old child had the idea to run a distribution company and someone let them. The most inept, and careless company I've ever had the misfortune to continue calling to find my package. They do not provide information when on the phone, they talk over you so you can't ask questions, and provide no insight into the ineffectual processes that lead to the ineptitude of their operation. "**** ******* *** ******** ** *** **********" ok, why? "**** *** ***** *******." Proceeds to verify all information is accurate. "*** ***** ***** *** ** **** **** *** ** *** ********* ******" OK, where is the warehouse? "******** **** ***** ***** *** ** **** **** ***** ** ********." 20 days later, still no help or package.
  

  uniuni

  Date: 28/09/2023

  Hi ****,
  We sincerely apologize for the inconvenience you've faced while trying to contact our Support Team and for not receiving the results you were seeking.
  We've located your customer service ticket and have verified that the assisting agent proceeded with confidence in the next steps to provide you with support. To resolve this matter promptly, we've contacted our Station Manager at this location to arrange an immediate Second Delivery for you.
  Our team will follow up with you through your customer service ticket to confirm the details.
  Thank you for your patience.
  Best regards,UniUni

• Review fromAlicia R

  Date: 16/09/2023

  1 star
  Their delivery driver did not deliver the package at the door of my boyfriends apartment but from the pictures they took, looks like the driver just threw it over the fence and onto the sidewalk of the apartment complex- who does that? I was supposed to get a letter to give to the supplier and still yet to receive it. It is a medical back brace that is really needed and obviously this company doesnt care at all. They obviously need to stop doing business because they dont have their best interest in their clients. The supplier chose this delivery company so I feel both are at fault. We still dont have a resolution to this issue and was hoping to get my boyfriend a back brace that he still needs. The supplier hasnt given me a resolution to this either.

• Review fromMarisol A

  Date: 15/09/2023

  1 star
  Drive left the package at the entrance of the building and will not take responsibility. I **** in a big apartament complex so it was obviously stolen. Called UniUni and was told that they would call be back within 2 days its been a week and no call back. I tried calling back and when Im next in the queue it disconnects my call!!! Had to call from another phone number only to be told the same thing!

• Review fromLon A

  Date: 14/09/2023

  1 star
  I've had nothing but PROBLEMS WITH UNIUNI on two consecutive deliveries for 3rd party vendors with drivers leaving my packages with after hour deliveries to my closed business address and **** it as Delivered. Who does this irresponsible deliveries outside of UniUni? This type of delivery service is actually against its company policy. Go to their website under Support and see Q&A. 1) I CAN'T BE THERE TO SIGN FOR MY PACKAGE, WHAT CAN I DO? AND 2) WILL MY PACKAGE BE AUTOMATICALLY REDELIVERED IF I AM NOT THERE TO RECEIVE IT?If the driver is not able to find a "safe location" to leave the package, they are supposed to bring it back to the warehouse, where we can pick it up or book a second delivery. These drivers are just dumping the packages off unsecured with no notices left. Additionally, it states, If you are sent a notification that your package has a failed delivery attempt, the driver will "automatically" attempt to redeliver your package within 24 hours. This has not happened with my deliveries and no notice given.It appears UniUni hires drivers who are inexperienced and untrained to deliver its packages. There looks to be an app for UniUni drivers for their deliveries.This company needs to get its act together, because it's affecting way too many people with its shoddy service. Not sure what to do next, since I've generated two complaint tickets and was told a supervisor would get back to me, which has not happened. The customer service reps I spoke to were in *************** and UniUni is a ******** company. I think the warehouse in ******************* is listed as: ***************************************************************, which is local for me.

• Review fromChristopher M

  Date: 09/09/2023

  1 star
  Absolutely the worst service. They lost a package, lost the replacement, and will probably lose the third (though I'm suggesting the vendor get a reliable shipper). Their customer service reps are **** and hang up on callers.
  

  uniuni

  Date: 28/09/2023

  Dear ***********,
  We apologize for the experience you had with UniUni.
  Our team will review your customer service inquiries, including interactions with our Support Team through tickets and phone calls. We want to ensure that the assistance you received aligns with our customer service standards.
  We noticed that a resolution was offered in your case. If you were dissatisfied with this resolution, please let us know.
  Thank you for your feedback.
  Best regards,

  UniUni