Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

uniuni has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromElizabeth J

  Date: 25/11/2023

  1 star
  Horrible!!! this is my first and last time dealing with this company...I work in shipping/receiving so it's easier for me to send my items to the job...UniUni could not find the address so I fill out a ticket on their website detailing how to find the address and provide my cellphone number...my package still went to the wrong address and was returned to the warehouse...
  

  uniuni

  Date: 19/01/2024

  Good day *********,

  We're very sorry to hear about your disappointing experience with our delivery service. It's concerning to learn that we were unable to deliver your package to the correct address despite your detailed instructions and contact information. This is certainly not the level of service we aim to provide at UniUni.
  We would like to look into this issue further and make things right. If you haven't done so already, we encourage you to reach out to us through the Support tab on our website at www.uniuni.com. This will allow us to directly address and resolve the issue with your shipment.
  Your satisfaction is extremely important to us, and we are committed to ensuring that situations like this are handled more effectively in the future. We appreciate your patience and understanding as we work to resolve this matter.
  Thank you for bringing this to our attention, and we sincerely hope to have the opportunity to serve you better in the future.
  Best regards,UniUni

   

• Review fromSamantha L

  Date: 25/11/2023

  1 star
  They said they delivered but we never received the package, sure there are pictures but unlike their policy states it was not in a secure place. Instead of taking it back and trying to deliver again or trying to call they left it there, outside, at the view of everyone. Our street is EXTREMELY quiet, so was it stolen because they didn't follow policy? Did the driver gave himself an early Christmas gift? Who knows?

• Review fromStephen G

  Date: 21/11/2023

  1 star
  Terrible delivery, package never arrived. Said it was out for delivery in **********, no such city, then delivered in *********.! Call customer service and say it's in ** and hangs up! This is just a **** service!
  

  uniuni

  Date: 21/11/2023

  Dear *******,

  We are truly sorry to hear about the frustrating experience you've had with your delivery. Your feedback is crucial to us, and we deeply regret the inconvenience caused.
  Our **************** Manager will reach out to you via email to investigate this issue thoroughly and offer assistance in resolving the problems you've encountered with your delivery. We take these matters seriously and will work diligently to rectify the situation.
  Please accept our sincere apologies for the difficulties you've faced, and we are committed to addressing this matter promptly.
  Best regards,

  UniUni

• Review fromVICTOR L

  Date: 20/11/2023

  1 star
  My package was ******, I'm in ** ***. I try calling the number at the UniUni page and the call just gets cut off. I would like to send an email and there no email address anywhere. I need to talk to someone now. It was sent on 11/14. It was left outside, the driver didin't ring bells or anything.
  

  uniuni

  Date: 21/11/2023

  Dear ******,

  We're deeply sorry to hear about the unfortunate incident with your package, and we understand your urgency in resolving this matter.
  Our **************** Manager will promptly reach out to you via email to assist you in addressing the theft of your package and provide guidance on the necessary steps to take. We apologize for any inconvenience you've experienced in attempting to contact us via phone, and we are committed to resolving this issue promptly.
  Thank you for bringing this to our attention, and we will do our utmost to assist you in this situation.
  Best regards,

  UniUni

• Review fromSarah G

  Date: 18/11/2023

  1 star
  If I could give negative stars I would. After a lot of frustrating back and forth with the company I had placed an order with at the beginning of October 2023, I was informed today (almost 2 months later) of the supposed tracking number and that I needed to contact UNIUNI due to some delivery error. When I checked the tracking number on the site, it claimed to have made a delivery once last month (even though I never received ANY notice of a failed delivery attempt), and now it's showing my order as being "out for delivery" since 21 October 2023. I used ****** as my checkout, and I've had MANY successful deliveries thus far. Today I've tried to submit a ticket for a failed delivery via the website and kept getting a "failed to create ticket" error message. I then called the help line, which repeatedly "recommended" using the website to submit a ticket do to high call volume, but since I couldn't seem to submit a ticket, I waited to talk to customer service. It took me to the supposed US customer help line and it made it as far as asking about language preference before it hung up on me. Multiple times. I have screenshots of all my attempts. Considering the difficulty I've had with the seller and now the supposed delivery company, if this isn't a scam, they are quite possibly the worst set of companies with which I've ever dealt.
  

  uniuni

  Date: 21/11/2023

  Dear *****,

  We genuinely apologize for the incredibly frustrating experience you've had with our services and the seller you've been dealing with. Your feedback is crucial to us, and we deeply regret the inconvenience you've faced.
  Our **************** Manager will be reaching out to you via email to investigate this matter thoroughly and offer assistance in resolving the delivery issues you've encountered. We understand your frustration and share your concern about the delays and communication problems.
  We appreciate your patience as we work to rectify this situation and ensure that your order is delivered to you successfully.
  Best regards,

  UniUni

• Review fromKimberley P

  Date: 15/11/2023

  1 star
  The worst, and their tracking system is a huge joke, customer service is rude and of no help.My package has supposedly been in ******* for 8 days now with no updates. I am 3 hrs from *******. The order was orginally shipped to me 15 days ago
  

  uniuni

  Date: 21/11/2023

  Good day,
  We appreciate you taking the time to share your experience with UniUni.
  We deeply regret the challenges you've encountered with UniUni. Our **************** Manager will reach out to you via email to confirm your tracking number and phone number. They will conduct a comprehensive review of your interactions with our Support Team and provide assistance in locating your parcel.
  Thank you for your patience and cooperation.
  Sincerely,UniUni

• Review fromAudrey H

  Date: 13/11/2023

  1 star
  UniUni is awful and the phone number provided for them, just hangs up on you.They claim to have an app on ****** play, but it is nowhere to be found There is no way to get package delivery updates from them, ZERO stars
  

  uniuni

  Date: 15/11/2023

  Hello ******,
  We regret to learn about your recent experience with UniUni.
  We were able to find your customer support ticket, and we're pleased to inform you that a response has already been provided. Our response was within the timeframe we aim for, which is typically ***** hours. We have now replied, and our team is eagerly awaiting your response. If you need any additional assistance or have further questions, please don't hesitate to reach out to us.
  Thank you for choosing UniUni.
  Best regards,
  UniUni

• Review fromMohamed H.

  Date: 09/11/2023

  2 stars
  My computer speaker bar (an electronic device) was delivered and left on the driveway of the house, where it got rained on. And it was left behind a parked car, where I could have driven on it and damaged.the house is not gated and there is a covered area few steps from where the package was left.Other couriers I used many times before, used their common sense and left parcels at the front door
  

  uniuni

  Date: 15/11/2023

  Hello *******,
  We would like to extend our deepest apologies for the oversight regarding your parcel by our delivery driver.
  Your feedback has been shared with our Station Manager, and we are taking the necessary steps to ensure that our delivery drivers handle parcels with the utmost care and diligence.
  Thank you for bringing this matter to our attention.
  Sincerely,
  UniUni

• Review fromRiley I

  Date: 07/11/2023

  1 star
  This is the worst delivery "Service" I've ever seen. They have tried according to them to deliver my package day after day after day yet to have it just failed delivery attempt, failed delivery attempt, failed delivery attempt. I even left instructions with customer service the first time I called to please note to the delivery person to have the package dropped off in a certain place which they said would be no problem. That was a lie.Customer service is even more of a joke. Don't plan on getting any help that way. I am afraid I may have to resort to legal action to get some answers.
  

  uniuni

  Date: 09/11/2023

  Good day *****,

  We are sorry to hear of your frustrating experience with UniUni.

  Our **************** Manager will be in contact with you via email to confirm your tracking number and to offer some assistance with your inquiry. 

  Thank you,

  UniUni

• Review fromChristina M

  Date: 07/11/2023

  1 star
  The worst shipping company. Generic response, no updates, poor customer service. If it wasnt for my seller using this subpar shipping company as the free shipping option I wouldve never heard of or use Uni Uni Express. How can a package be out for delivery for three days? Then according to tracking an attempt was made on the first day but couldnt deliver because it was a P.O. Box when its an apartment building. No updates since it was made out for delivery the same day and its 3 days later. I would never recommend this company
  

  uniuni

  Date: 09/11/2023

  Good day *********,

  We are sorry to hear of your experience with UniUni.

  Our **************** Manager will be in contact with you via email to confirm your tracking number and offer some assistance with your inquiry. 

  Thank you,

  UniUni