Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromNatalie W

  Date: 12/12/2023

  1 star
  I never received my delivery, its been almost a month. I need UniUni to acknowledge if this parcel is lost in order to get a refund. *** sent many emails and made many phone calls and am always told that it is probably lost and the manager has to ok the lost status. But no one is responding and now the original sender is also refusing a refund. This is terrible, I hope I never have to ever deal with this delivery company ever again.
  

  uniuni

  Date: 19/01/2024

  Hello *******,
  We're sorry to hear about the challenges you've faced regarding your delivery and the subsequent communication with our team. After reviewing our records, we found that your customer service ticket has been resolved and a resolution has been offered.
  If you are not satisfied with the resolution provided, we encourage you to respond directly to the email we sent you. This will allow us to reopen your case and offer further support to address your concerns more effectively. Our team is committed to ensuring your satisfaction and will work diligently to resolve any outstanding issues.
  We understand the frustration this situation has caused and are dedicated to improving our services and responsiveness. Your feedback is invaluable to us, and we appreciate your patience as we work to make this right.
  Thank you for bringing this matter to our attention.
  Best regards,UniUni

• Review fromLuanna M

  Date: 07/12/2023

  1 star
  If I could give 0 stars, I would. One of their drivers stole my Amazon package that was sitting on my porch when he came to deliver my Temu package. I have contacted the company and I am waiting to a response regarding this driver and his actions. So far I have heard nothing back from UniUni! What this UniUni driver did was commit a Felony!

• Review fromAnn T

  Date: 07/12/2023

  1 star
  I was supposed to receive a sentimental package after a loss in my family.The seller advised that the shippment was through uniuni. I've tried calling them and both times get hung up on. I called locally as well, line dropped. ******* says delivered when it was not. No slip, nothing.This is just so incredibly sad that places like this exist.

• Review fromDaaimah S

  Date: 03/12/2023

  1 star
  Uni Uni is terrible! Im trying to understand how such horrible company gets access to peoples valuables and arent responsible enough to accurately deliver personals that someone has paid their hard earned money for?! Im currently still waiting for a redeliver from this company. The first attempt wasnt an attempt at all especially when clear instructions were left on my front door lobby as to where to put the package. My package automatically was sent back to some warehouse while I continue to wait. Ive corresponded multiple times with customer service and still nothing! ***** will loose customers if they continue to use this carrier!
  

  uniuni

  Date: 19/01/2024

  Hello *******,
  We apologize for the inconvenience and frustration you've experienced. It's important to us that we address your concerns accurately. Regarding your package, it was returned to the vendor's warehouse after being deemed undeliverable. This decision was made in accordance with our standard procedure for handling undeliverable items.
  We also noticed an unresolved customer support ticket related to your case. We had reached out requesting your phone number to facilitate communication and assist with any concerns. However, we did not receive a response, which hindered our ability to assist further at that time.
  Since the package has been returned to the vendor's warehouse, we recommend contacting the vendor directly for further assistance regarding a replacement or refund for your order. They will be able to guide you through their process for handling such situations.
  We understand how important each delivery is and regret that we could not meet your expectations in this instance. Your feedback is essential to us, and we are continuously working to improve our services.
  Thank you for your patience and understanding.
  Best regards,UniUni

• Review fromHai N

  Date: 03/12/2023

  1 star
  They held my package in a warehouse for over 60 days saying I had to go pick it up. They said they could not deliver to me.My package was in *********** and I live in *********. Because UniUni still had the package in their warehouse the shipper would not refund me unless uniuni declared it lost or missing.Thus my money and package are forever lost and I cannot get my money back or package..
  

  uniuni

  Date: 19/01/2024

  Dear ***,
  Thank you for your review, and we apologize for any confusion and inconvenience caused by the handling of your package. After reviewing our records, we found your resolved customer support ticket that provided a correct resolution to your inquiry.
  The parcel was indeed unable to be successfully delivered and, as per our protocol, was returned to the vendor's warehouse. In such situations, the vendor typically has policies in place to either reorder a replacement or process a refund for the undelivered parcel. We recommend reaching out to the shipper for further assistance regarding a replacement or a refund, as they should now be able to process this for you since the package has been returned to their warehouse.
  We understand the frustration this situation has caused, and we are continuously working to improve our services to prevent similar occurrences in the future. Your feedback is invaluable to us in these efforts.
  Thank you for your patience and understanding.
  Best regards,UniUni

• Review fromJulia B

  Date: 01/12/2023

  1 star
  This review is based off my experience having UniUni deliver two packages to me this month in ***********, ******. I hate to leave a poor review, but my interactions with them felt very strange.During the first delivery, I got a text with a photo of the package in a lobby. It was not my lobby, not my address. I texted the number back less than 1 minute later, no reply. I called them, hoping to catch the driver while he was still there, and it did not ring. I called their customer service line and, at the risk of sounding harsh, the language barrier was so intense that it was not possible to have any conversation about package-related issues. Fortunately, the package was found and dropped off to me by a building manager later that day.I had a second package delivered today. I received a text (in the exact same format as the first delivery text) asking for a buzzer code and to reply immediately. I replied within 10 seconds. I do not have a buzzer code. There was no reply. Thankfully, this package was delivered to my address and chucked in the corner on the floor of my lobby.As a heads up, based on my experience, it does not seem like this business is capable of being responsible for your package. The texts I received seemed to be prewritten and it was not possible to interact with the delivery driver. The entire website feels like its AI generated. If you have something special or valuable that you need delivered, I would avoid this business if possible.
  

  uniuni

  Date: 19/01/2024

  ****************,
  Thank you for taking the time to share your experiences with our delivery service in ***********. We are truly sorry to hear about the challenges and confusion you faced with your deliveries. The situations you've described with the misdelivered package and the communication issues are not indicative of the level of service we strive to provide at UniUni.
  We are committed to understanding and addressing your concerns. If you would like to discuss this matter further and provide us with an opportunity to rectify these issues, we invite you to contact our Leadership Team. You can reach out to us through the Support tab on our website at www.uniuni.com. Please provide a detailed account of your experiences, and we will ensure that your concerns are prioritized and addressed by our senior team members.
  Your feedback is invaluable in helping us improve our services and communication. We appreciate your honesty and the opportunity to make things right.
  Best regards,UniUni
  
  
  

• Review fromDERIEN D

  Date: 30/11/2023

  1 star
  ****** LOST OR STOLEN PACKAGES THIS YEAR! Thousands of dollars lost to UniUni. This company should be investigated and is committing serious crime. Besides my customers always complaining about lost packages with UniUni, I tested this service myself.The package I tested with UniUni said delivery failed, and we can confirm the driver never attempted to deliver anything.We have checked cameras for confirmation that this delivery was not attempted.Now the package went back out for delivery over 72 hours ago, and has not been delivered or updated.Phone support is a joke and feels like a scam call center. Nobody replies to emails either. I spent over 30 minutes in the queue multiple times, just for it to get to my turn and say they are unavailable - automatic hang up. No wonder my very own customers complain about deliveries from this company.They are terrible, and I will be informing my warehouse to ban this delivery service.How is this company legally operating? Anywhere you check you will find customers being scammed by UniUni and left without their packages. This is not normal business, and this company is the worst I have ever seen when it comes to customer service + delivery. I hope someone takes action against this company; customers and brands are suffering.

• Review fromNina M

  Date: 30/11/2023

  1 star
  Both of my shipments from **** that were shipped with Uni Uni never made it to me. The photos from the first delivery showed that they were left at the wrong place. The second they seemed undeliverable for some reason. I called and left my number and was told it would be delivered the next day but it was returned to sender. Absolutely terrible service
  

  uniuni

  Date: 19/01/2024

  **************,
  We sincerely apologize for the issues you've experienced with the delivery of your Temu shipments through UniUni. It's concerning to hear that your packages did not reach you as intended and that the service did not meet your expectations.
  We have located your existing customer support ticket in our system and have responded to it with an offer for an additional resolution. Our team is committed to rectifying the situation and ensuring that such issues are addressed promptly and effectively.
  We value your feedback and are dedicated to improving our services. Your satisfaction is extremely important to us, and we appreciate the opportunity to make this right. Please check your responses from our support team for further details and the steps we are taking to resolve this matter.
  Thank you for your patience and understanding.
  Best regards,UniUni

• Review fromTara M

  Date: 28/11/2023

  1 star
  Their driver was incompetent and left my package in an unsecure spot. The photo they took to "confirm drop off" shows that they were standing several yards away and the package was in full view of the street. They couldn't be bothered to put the package at the door (an extra 3 steps), or anywhere else on my porch that would have made it difficult to see from the street. I also have a parcel bin that couriers use to secure my packages, but the driver didn't see it since they clearly didn't walk up the stairs. My package was ****** in the 4 hours between drop off and my arrival home. The driver's ******** demonstrates a clear lack of consideration for the customer or pride in their work. I don't believe Uni Uni will do anything to rectify this since their driver dropped the package and took a picture. One would think that package theft is a well-known problem. Yet, the training offered to their drivers is lacking, and/or the recruitment process in finding quality staff is an issue. Either way, this is a fault in their service that needs to be addressed. Given they have a rating of 1.61/5 on the ****** ******** ******, I would say Uni Uni is well known as an irreputable business that does not work to meet the needs of its customers.
  

  uniuni

  Date: 19/01/2024

  Dear ****,

  We are extremely concerned and sorry to hear about the experience you've had with the delivery of your package. The situation you described, where the package was left in an unsecure location and subsequently stolen, is unacceptable and not reflective of the standards we strive for at UniUni.
  We take your feedback seriously and want to ensure this is addressed appropriately. To escalate this matter to our Leadership Team for thorough review and action, we encourage you to visit our website at www.uniuni.com, navigate to the Support tab, and provide a detailed account of this incident. Please start your message with Management Team in the How we can help section for prioritized handling.
  Your satisfaction and the security of your deliveries are of utmost importance to us. We are committed to investigating this matter thoroughly and taking necessary steps to improve our service and training processes. We appreciate you bringing this to our attention and thank you for the opportunity to rectify this issue.
  Kind regards,UniUni

• Review fromJia H

  Date: 25/11/2023

  1 star
  Uniuni failed to deliver my package and sent it back to *************. I contact them the next day to reschedule second delivery. This never happened despite calling them again X4 over the next 2 weeks. The package is likely lost and when I ask them for proof that package cannot be delivered, they simply say we are escalating to manager and even hang up on me.