Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromMajesti K

  Date: 06/09/2023

  1 star
  They shipping is the worst yea they gave me a gift card for the last two order. I order another order w **** and it went through yall this the only company I never get my order now my order is stuck at airport no undo are tracking this was for my birthday gift ****.. this company delivery need to do better
  

  uniuni

  Date: 28/09/2023

  Dear Majesti,
  Thank you for taking the time to share your experience.
  We're pleased to hear that UniUni was able to offer a resolution by providing a refund or a gift card for the lost parcels, even though we understand it may not be the ideal outcome as receiving your parcels would have been preferred.
  Regarding your parcel being "stuck" at the airport, it's important to note that UniUni's scope of assistance is limited in this situation. We serve as the last-mile courier and are responsible for your parcel once it's released from customs and picked up by UniUni to ensure it reaches you promptly.
  Thank you for your understanding.
  Best regards,

  UniUni

• Review fromLauren H

  Date: 30/08/2023

  1 star
  I ordered a package through **** and the delivery service driver only stopped and threw my package onto the curb. Thankfully it wasnt anything breakable and I was able to pick it up pretty quickly. Theres no way I can find to make a complaint through UniExpress so I just notified the seller so hopefully they dont have orders get lost or stolen through this kind of thing.
  

  uniuni

  Date: 05/09/2023

  Dear ******,
  Thank you for taking the time to provide us with your valuable feedback.
  Our **************** Manager will promptly reach out to you to verify your tracking number. It's clear that your recent experience did not align with UniUni's delivery standards, and we deeply apologize for the mishandling of your parcel.
  Please be assured that we take your concerns seriously and will work diligently to resolve them.
  Warm regards,
  UniUni

• Review fromHerb A

  Date: 29/08/2023

  1 star
  The driver left the product at the entrance door vs leaving it in the mailbox or assigned lockers. Also I have been trying to get UNIUNI to contact me back. First call, 47 minutes then got put into voicemail. Second call, 37 minutes then the call simply got disconnected. I also sent several emails as well.

• Review fromCharlie C

  Date: 28/08/2023

  1 star
  An absolutely terrible delivery service. The delivery drivers are in the practice of lying to any and all people in a building's buzzer directory to try to gain access. I have witnessed this multple times, only from Uni Uni. They have no system of leaving a note and pickup point when delivery has failed, so good luck if the recipient isn't home. If they do get access to your building, they'll just leave the package in a public place where it can be stolen. Sometimes they'll leave it outside where anyone could take it. Uni Uni is truly awful. I've had to complain to Amazon for using them - I've no idea why any reputable retailer would use them.
  

  uniuni

  Date: 05/09/2023

  Dear *******,
  Thank you for taking the time to share your feedback with us; your input is valuable to us.
  If you'd like us to investigate any specific experience you've had, please reply with a tracking number. This will enable us to thoroughly review the journey of your parcel and address any issues you may have encountered.
  Please note that we cannot comment on issues unrelated to your specific parcel, as each customer has unique delivery instructions and comments for their parcels. However, if you wish to discuss your own experience, kindly let us know, and we'll be glad to assist.
  
  Warm regards,
  UniUni

• Review fromYudisleidys S

  Date: 27/08/2023

  5 stars
  Mi experi**cia con Uniuni fue la mejor, estuve muy preocupada porque no saba mi ord** llegara ** tiempo antes de irme de viaje lunes ** la ***** ya era sbado y llam al servicio de consumidores y tuve un muy bu** trato, y explicacin, mi paquete an no estaba registrado ** su sistema, p**s que ya no lo t**dra para mi viaje y para mi sorpr*** *** misma noche se actualizo que haba llegado al almacn y al otro da domingo ** la ***** recib mi paquete ********!!! Muy agradecida con Uniuni y su servicio rpido y eficaz

• Review fromBeatriz C

  Date: 27/08/2023

  1 star
  HORRIBLE!!!! I live in an apartment building of 30 apartments. I didnt receive a call or text to let me know they were here. When I checked my order and said it was delivered. The photos they attached were of my package being left outside the apartment building not even in front of my building but in between 2 different buildings!!!! Left right on the side of the sidewalk!!!! So guess what? I ran out to check and obviously is gone! I took photos of my building to show where the entrance is at and I have photos of where this company left my order. Package is gone, I am so upset, I will make sure my packages dont get delivered through this company ever!!!!
  

  uniuni

  Date: 05/09/2023

  Dear *******,
  We regret to hear about the mishandling of your parcel during the delivery process.
  Our **************** Manager will be reaching out to you shortly to confirm your tracking number and gather more details about the delivery. We take such incidents seriously and strive to maintain stringent delivery standards. In cases where these standards are not met, we promptly address the situation with our drivers, ensuring proper training and follow-up from their manager.
  Please accept our sincerest apologies for any inconvenience you've experienced.
  Thank you for your patience and understanding,
  UniUni

• Review fromALICE B

  Date: 26/08/2023

  1 star
  UNIUNI. Worse deliver service. I ordered items from **** and usually they deliver by **** no problems at all until 2 packages UNIUNI started to deliver they leave the package every where, I had a package they said they deliver 0n the 20th of Aug. they said they left it at my door, they did not. I called the office and made a report and they wrote back and said that they let it at my door and sent me a picture of it it was not my door I didn't have that type of floor mat at my door, never show the door# of my apartment. Where on earth do they get these ***** *** ** ******" I am going to get a P.O. Box so I can get my my items from ****. I have never had a probably until UNIUNI took over for ****. Shame of them. for hiring such a disfunction Company.
  

  uniuni

  Date: 05/09/2023

  Dear *****, 
  
  We are sorry to hear that your parcel was delivered to an incorrect address. 
  Although these errors can happen, our drivers try there best daily to get the job done right. And we will always follow up with the driver and their manager when an issue arises so that they can learn from their experiences and apply a better work ethic. 
  Please accept our apologies for the experience you have had. 
  Thank you,
  UniUni

• Review fromLinda K

  Date: 25/08/2023

  1 star
  The worst. The guy only had one job to do!That was to deliver 1 package!!!!! I let him know that we do not have a package room and you will need to deliver to the apt door. He went back and forth with me and was like WHAT you don't have a package room!! He decided to walk towards the front door and throws the package on the table after me telling him he needs to delivery to the apt door. He runs out of the building. I don't know what kind of service this is but if you don't want to do your job Im pretty sure someone else would like your job. This is the service the company provides. Even calling the customer service number it hangs up. We have many ****** packages at our building and he was asked to deliver the package to the apt. Called the **************** line and it disconnects if the lines are busy after waiting 15 mins on the phone. the phones says are agents are busy at the moment and we will get back to you shortly and the phone hangs up lol
  

  uniuni

  Date: 05/09/2023

  Dear *****, 
  We are sincerely sorry for the experience that you have had with UniUni.
  The drivers behaviour and lack of customer service skills is not something our team strives to provide. We have escalated your review to the Station Manager for review and follow up with the drivers manager. 
  We can assure you that our phones are quite busy and our team has attempted to fix the issue of it hanging up on customers after a certain period of waiting, we do offer call backs if you are not able to wait or you can submit a form online for our team too address. 
  Thank you, 
  UniUni

• Review fromDawn V

  Date: 24/08/2023

  1 star
  This is a terrible delivery service. I did not know this delivery carrier service existed up until 2 days ago.Wednesday, I got a notification that my package was delivered, I opened the door there was no package. I went to my mailbox because I thought the **** might have delivered the package, might be in my mailbox by the curbside Not there I look over to my left, there was a package on the public street by the curbside about 15 feet from me. I walked over and picked it up It was my package. It was literally delivered on the street and left at the curbside. I tried to call customer service, it was too late and not able to speak to customer service. The next day, Thursday, I got a notification stating that my package was delayed again the same delivery service UniUni. I immediately looked outside my front door, no package I walked to the street and my package was once again delivered on the street but this time right in front of my mailbox on the street by the curside.I have NEVER experienced such terrible delivery service like this before until now.Anybody could have ***** my package, the city trash disposal truck could have been picking up trash and grabbed my package from the street thinking it was trash. Just unbelievable, Im highly upset about this ****** have tried to contact the merchant to see if they can not use this delivery company to deliver my packages.Terrible delivery service. Highly unprofessional.I dont even want to leave this one star on this review.
  

  uniuni

  Date: 05/09/2023

  Dear ****,
  We deeply regret the mishandling of your package by our driver.
  Your concern has been promptly elevated to our Station Manager for immediate review and necessary actions with the driver. I've observed that there's an ongoing ticket in our Support Team's queue, which we'll prioritize for resolution as they await your response. If you require further updates on this matter, kindly reply to the ticket, and our **************** Manager will be alerted to assist you.
  We appreciate your understanding,
  UniUni

• Review fromDebbie M

  Date: 22/08/2023

  1 star
  Why is this company allowed to operate? **** about attempted deliveries. Calls from them show up as a spam risk. Could not get a human on the phone even after a 30 minute wait. Unprofessional.
  

  uniuni

  Date: 05/09/2023

  Dear ******, 
  
  We are sorry to hear that your delivery experience was not a happy one. 
  Our drivers are monitored by GPS to ensure each delivery is successfully delivered or attempted, the phone number of which our driver's call from is not yet labelled as UniUni and that is a defect we plan on fixing in the future. Our **************** Manager will be in contact with you via email to verify your tracking number and the delivery. 
  Thank you,
  UniUni