Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromDaniel R

  Date: 28/09/2024

  1 star
  Ever since AliExpress switched to these jokers I've had nothing but problems.They constantly say they are "out for delivery" until 9 or 10 at night and then suddenly, without anyone at your door or any attempt to contact you, the delivery is suddenly marked "Failed, Customer Not Available." If it leaves for delivery at 10 AM and they say they attempted delivery at 10 PM is UniUni forcing drivers to take 12 hour shifts or are they lying and never even attempted a delivery?Customer service is useless. They say they can help and try to act like they know what they are doing, but they don't. I had one ticket that just stopped being responded to so I had to them open up another support ticket with someone else ************ package has been out for delivery for almost 12 hours today. I don't think I'm going to get it and I've already had enough with this "business."If I opened a pizza place and said we deliver then someone orders, I took the money, and never did anything else I'd be thrown in jail for fraud. UniUni needs some serious investigating.
  

  uniuni

  Date: 30/09/2024

  Dear ******,

  We apologize for the frustration youve experienced throughout this delivery process, and we appreciate your patience as we looked into the matter further. After investigating your case, we can confirm that your parcel has now been successfully delivered. Our driver did attempt to contact you, but unfortunately, there were two failed delivery attempts for reasons the driver did not communicate to us. We sincerely regret the lack of transparency regarding these failed attempts.
  We understand that your experience with UniUni has not met your expectations, especially with extended delivery windows and the difficulties youve encountered with our customer service. Your feedback is incredibly valuable to us, and we are committed to improving our services to ensure situations like this do not happen in the future.
  We hope this resolution brings some relief, and we are here to help with any additional concerns you may have. Please dont hesitate to reach out to us if you require further assistance.
  Thank you again for your patience, and we apologize for any inconvenience this has caused.
  Best regards,

  UniUni

• Review fromLisa B

  Date: 27/09/2024

  1 star
  *** shipped from ** and this appears to be a subcontracted local delivery service. Parcel sat in their warehouse for 14 days without any order updates. Today received 3 updates simultaneously. 1) out for delivery, 2) delivery delayed, 3) returned to sender. Did they just randomly send me every possible update? So no idea what the status actually is. No idea where my parcel is. Multiple attempts to contact them and multiple contradictory responses, including a bizarre one saying theyd had the parcel in their warehouse for more than 30 days (nope) and so it was destroyed. Fortunately used ****** for the purchase and should be able to get a refund, but its really crazy that an international company like *** would associate themselves with a company like this.
  

  uniuni

  Date: 30/09/2024

  Dear ******,

  We sincerely apologize for the confusion and frustration caused by the conflicting updates regarding your parcel. Upon review, we see exactly what you are seeing, and it appears the status updates were done incorrectly. We have reached out to our Warehouse Supervisor to address this issue.
  Unfortunately, we must confirm that your parcel has been lost. We deeply regret the confusion caused by the simultaneous updates stating your parcel was "out for delivery," "delivery delayed," and "returned to sender." The message stating your parcel was in our warehouse for over ******************************************** the warehouse for 13 days.
  We apologize for this miscommunication and are working to clarify the situation as soon as possible. Once we receive further information from the warehouse, we will update you promptly.
  Thank you for your patience, and we sincerely apologize for the inconvenience. If you have any further questions, please dont hesitate to reach out.
  Best regards,

  UniUni

• Review fromAnneka E

  Date: 26/09/2024

  1 star
  Absolutely awful shipping company practices. I was waiting on a package that was claimed to be out for delivery, it never showed and was updated for a "failed delivery" and "incorrect address." I checked the address, it was correct and in my details I was told to contact them to reschedule a delivery. When I used their channel and scrolled through the options to make my support ticket, it didn't even have the state I was shipping to as an option. Concerned, I sent several tickets out and was told I would be contacted in ***** hours. 5 days later, I recieved an email that my address is not in their zone and they will not be able to deliver the package. Something just does not add up. I know for a fact the package was never attempted to be sent here, and their responses (or lack thereof) were extremely suspicious. If I find out any other vendor I'm ordering through uses them I will absolutely not buy the thing. Nothing is right about the way this "shipping company" operates... if it even does in fact actually exist.
  

  uniuni

  Date: 30/09/2024

  Dear ******,

  We sincerely apologize for the confusion and frustration caused by the previous communication regarding your delivery. Upon further investigation, we have identified an error in the communication between you and our customer service representative. We have since corrected this issue, and we are happy to confirm that your parcel is currently out for second delivery as of September 29.
  We understand that the prior updates, including "failed delivery" and "incorrect address," were concerning, especially since the address you provided was correct. Additionally, we regret the confusion caused by the difficulty in using our support channels and the delayed response time.
  Please be assured that we are working to improve our processes to avoid situations like this in the future. We deeply regret any inconvenience this has caused and appreciate your patience as we work to complete your delivery.
  If you have any further questions or concerns, please do not hesitate to reach out to us.
  Best regards,

  UniUni

• Review fromAthena S

  Date: 26/09/2024

  1 star
  Terrible customer service. They give their drivers ***** to deliver a package, they fail to update the tracking status. It takes 30min to get a hold of a person. I've been hung up on while I was talking. This company should not continue in the ************* with a terrible rating and service.

• Review fromMilena H

  Date: 26/09/2024

  1 star
  if there were zero stars I would chose that one. I ordered a book that has never been delivered. They lied that they attempted to deliver it and they never did. I was on the phone half an hour. the phone rings five times and closes after that. I have not been able to contact them. I called onthe central time line phone so there is no reason not to answer. I called between 11 and *****. I spoke with ******* employee and I told them to not mail anything with UniUni because they are not reliable. I hope he forwards it to his employer.

• Review fromVILLAGE A

  Date: 26/09/2024

  1 star
  QUITE LITERALLY THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH. ATROCIOUS. DELIVERED TO WRONG ADDRESS. PICTURES SHOWING WRONG ADDRESS. ZERO HELP FROM COMPANY. VERY MUCH EAGER FOR THIS COMPANY TO FAIL. AWFUL EVERYTHING. ZERO ACCOUNTABILITY

• Review fromRicardo F

  Date: 26/09/2024

  1 star
  The worst delivery company EVER,i have been waiting for my package to be delivery for more than a week,i called 2 times so far created a service ticket 3 times and still nothing,i will call again.Honest this is not the first bad experience,i do not know still in business

• Review fromAda T

  Date: 25/09/2024

  1 star
  Didnt even get my package and they wouldnt tell me where it was delivered to. Oh and by the way, the max refund they can give is $100 so its annoying if your package cost more than that like mine.
  

  uniuni

  Date: 26/09/2024

  Dear Ada,

  Thank you for sharing your feedback. We understand your frustration, and we apologize for the inconvenience youve experienced. After reviewing your case, we found that our support agent was transparent and made every effort to resolve the issue with you.
  While UniUni does have a policy in place for such instances, there are limitations to this policy, including a maximum refund of $100, which the customer service agent followed in accordance with our procedures. We understand that this may not fully cover the value of your package, and if you are unsatisfied with our resolution, we encourage you to reach out to the vendor directly to discuss further options, including any additional credit or an investigation they may choose to initiate.
  We sincerely apologize for the inconvenience this has caused and appreciate your understanding.
  Sincerely,

  UniUni

• Review fromKaren H

  Date: 24/09/2024

  1 star
  Company *****. I didn't get my stuff from ****. The picture shows my stuff in a truck not at my house or any house. Can't get anyone on the phone
  

  uniuni

  Date: 26/09/2024

  Dear *****,

  We sincerely apologize for the frustration youve experienced. After reviewing your case, weve found your support ticket, which is currently being worked on and is following the escalation process.
  Your inquiry has been escalated to a senior agent who is reviewing the details. You can expect to hear from them by the end of today with a resolution to your issue. We truly regret the inconvenience and confusion this situation has caused and appreciate your patience as we work to resolve it.
  If you have any further questions in the meantime, please dont hesitate to let us know.
  Sincerely,

  UniUni

• Review fromDeborah N

  Date: 23/09/2024

  1 star
  Ordered from TEMU. Delivery was UNiUNI. I never got the order! They have a pic showing proof. The problem? The picture is not my house! I sent pics of my house and address in the picture. Still no refund. Just robot emails. No call, as they promised within 48 hours. 4 emails later, AI responses! $60. Wasted! Cant call the number, left on hold 2 hours!
  

  uniuni

  Date: 26/09/2024

  Dear *******,

  Thank you for reaching out, and we sincerely apologize for the frustration this has caused. After reviewing your case, we found your support ticket and see that a resolution was sent to you on Monday, September 23, 2024, at 2:01 PM. If you are unhappy with the provided resolution, we encourage you to reply directly to that email and request to have the matter escalated to a manager for further review.
  We understand how frustrating this has been, and we regret the delays in communication. Please know that we are here to assist you and want to ensure the situation is addressed properly.
  Thank you for your patience, and we look forward to helping resolve this matter.
  Sincerely,

  UniUni