Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromDanielle S.

  Date: 25/11/2024

  1 star
  I had a package being delivery by ******* on November 3rd 2024. The driver took photos of it being put into my mailbox but when I went to retrieve it on the same day the package was not there. I very much think that the driver took it right back out of the mailbox after taking the photo. The company does nothing to investigate further if a package looks like it was delivered in a secure location and because it was put into my mailbox rather than in front of my door where I have a ring camera, I have no camera footage of the incident. I had other mail in the box that was not stolen and Ive never had a package stolen from my home before or after this. Even when I called to talk to customer service about it they got rude and accusive towards me on the phone, this is a terrible company. I question any company using them as a carrier as well this such horrible ratings and reputation.
  

  uniuni

  Date: 27/11/2024

  Dear ********,

  Thank you for sharing your feedback. We sincerely regret that you did not receive your parcel and understand how frustrating and concerning this situation is for you.
  After reviewing the proof of delivery photo, it appears the parcel was securely placed in your mailbox, which is classified as a successful delivery according to our policies. However, we recognize that this does not alleviate the distress caused by the missing package.
  While we are unable to offer a refund without valid proof of any misconduct by the driver, we encourage you to contact the vendor directly to inquire about their policies regarding replacements or refunds. They may be able to assist further in this matter.
  For future deliveries, we recommend submitting a customer support ticket at ******************************************************************** to add specific delivery instructions, such as requesting the parcel be left in a preferred location with surveillance coverage. This can help provide peace of mind for future shipments.
  We also apologize if your experience with our customer service team did not meet your expectations. Your feedback about the tone of the conversation is taken seriously, and we will review this internally to ensure our representatives provide respectful and professional support at all times.
  Thank you for bringing this to our attention, and we truly regret the inconvenience this has caused.
  Sincerely,
  UniUni 

• Review fromJuan M

  Date: 25/11/2024

  1 star
  They do not update there system, my package was supposed to be delivered a week ago, they still have with no updates. They should be shut down for package theft, this is a crime. Please shut them down.
  

  uniuni

  Date: 27/11/2024

  Dear ****,

  We sincerely apologize for the lack of updates regarding your package and the frustration this has caused. We take your concerns very seriously and want to assure you that we are committed to resolving this matter.
  Our customer support team will be reaching out to you today to retrieve your tracking number and verify the current location of your parcel. We will do everything we can to provide clarity and assistance as quickly as possible.
  Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
  Sincerely,
  UniUni

• Review fromJoe P

  Date: 23/11/2024

  1 star
  Placed on order on ****. Waited for my order, tracking showed last leg delivery by uniuni. Tracking showed delivered to mail room. Showed a photo of an office building door and someone holding my package with my address clearly visible. Heres the problem. I dont have a mail room. My residence is a house. Contacted customer service and was told they would look into it and respond back 24/48 hours. I never heard from the back. Called again and agent said she couldnt find info on the tracking number on thier system when it was still visible on thier site. Was told they would open a case and would respond back in 24/48 hours. ***? I now have serious concerns I have another inbound package which used this same courier service. All the reviews Ive read were all negative and im worried that my next package is going to be lost or stolen by this company. If youre ordering anywhere overseas you need to confirm that your sender isnt using this service. Like I said i have a bad feeling Ill be posting another negative review real soon

• Review fromRobert D

  Date: 22/11/2024

  1 star
  Said packages delivered picture of totally different address picture in hand talked to people who own house was told driver returned packages to van and left been over a week now and I'm getting run around I would never recommend

• Review fromMonique K

  Date: 22/11/2024

  1 star
  I would like to bring to your attention an ongoing issue I am experiencing with package theft related to your company. It seems that I am not the only one facing this problem. Recently, I learned that another customer had their package stolen at the same address, by your delivery driver. The photo used for their delivery shows a dog in the background, similar to the photo taken for my package. I find it concerning that after the driver took a picture of my package inside of there vehicle, the follow up photo where he left was not my package. Upon closer inspection, the labels on the packages are different, indicating that the picture does not belong to my delivery. Moreover, the ** code on my package is located at the top, while the one in the photo is at the bottom right. the same as the other person who package was stolen. We received the same pictures with the dog in the background and we ordered packages at different times. My package was stolen on October 28th by your delivery driver, and I have been in contact with your representative since then. This situation is unacceptable, and I hope to hear back from you regarding a resolution soon and will inform corporate. Thank you for your attention to this matter.

• Review fromMichael D

  Date: 22/11/2024

  1 star
  Theytold me my address does'nt exisit said they abbanded the package in otherwords they stole it.

• Review fromJacqueline M

  Date: 21/11/2024

  1 star
  UniUni delivery service is just horrible.The delivery drivers never follow delivery instructions, and throws packages. Told them where to place the packages and I was ignored.Tried reaching out to UNIUNI **************** several times about the issues only to be put on hold for 20-30mins with no response. I will not be doing business with companies who use UNIUNI. This is just completely Absurd.

• Review fromRenee B

  Date: 20/11/2024

  1 star
  Got an email notification and picture that my package was delivered. Went immediately out to get it and it was gone!

• Review fromChelsey B

  Date: 19/11/2024

  1 star
  This is the worst delivery company that I have ever had the experience dealing with, they do not care about customer service at all. I had a package delivered to me on Tuesday November 12th close to 9am when I was already at work and by the time I got home the package was not there. When I called their customer support it look a while to get ahold of a person, when I finally reached someone they let me know that they would look into it and email me shortly. This never happened, as I had to reach out to customer support 2 more times before I was given my escalation number, and the last agent advised me that I would get an email within 3 hours about my stolen package to send back to the vendor as proof, which is still yet to happen. Since, I have had radio silence from UniUni, I tried to reach back out to them this morning only to find that their phones were not on at 10:30am when their greeting clearly states that they are open from 10-9. So, I reached out to the vendor that the items came from and they were able to refund me without the help of UniUni. Use any other company you can before you touch this one as they are trash at delivering and customer support

• Review fromJulia L

  Date: 18/11/2024

  1 star
  The worst experience I have had with a delivery service ever. I missed the first attempt at delivery and same day responded via ticket request for a second delivery. They did not respond for over 5 business days so I proceeded to call customer service. They offered to attempt second delivery but I requested to pickup from the warehouse to avoid further inconvenience and was told to expect and email with the address and again no response for two weeks. I tried to call back again today was on hold twice for aprox ***** minutes and the line disconnected twice when being connected to a representative. My package has been withheld for almost one month. The only job here is to deliver the package any other company where I miss delivery has a prompt resolution.