Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromKamar G

  Date: 03/12/2024

  1 star
  If I could give 0 stars I would. Apparently upon arrival my address was scanned as invalid when my building has been there longer than this scam of a delivery courier service has been around. I tried to give the benefit of doubt and kept calling customer service but all it does is loop you back to the main greeting. Either my package was not delivered was stolen by the company and if either are true, its not going to be a great time for them.
  

  uniuni

  Date: 05/12/2024

  Dear Kamar,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience youve experienced with your recent delivery.
  We have located your support ticket and can confirm that an agent is actively working to verify your shipping details. While we understand and appreciate the long tenure of your residence, issues with address validation can occasionally occur in the logistics industry. These situations, though uncommon, are a priority for us to resolve as quickly as possible.
  Once the address issue has been confirmed and corrected, we will promptly book a second delivery to ensure your package reaches you without further delay.
  Thank you for your patience and understanding as we work to resolve this matter.
  Sincerely,

  UniUni

• Review fromJames A

  Date: 03/12/2024

  1 star
  Uniuni service is terrible. Claimed twice delivered to me. First time home and never came but reported they did. I put a large sign on door to please leave package on my porch at my door. Again claimed they tried to deliver. Called your customer support service. After talking to your agent it turned out he said it was being delivered to the wrong address. Claimed could not locate were I were. Gave information where I lived and directions. Your agent told me it would not be delivered till 10 days from November 27th, 2024. I told him that would be great because I was going to be away for Thanksgiving and would not return till December 1st, 2024. Checked today, December 3rd, 2024 on the status of my package and saw they claimed to try to deliver the package November 30th, 2024. I was told it would not come until 10 days from November 27th, 2024. I Then found out the package was returned to vender. There were items I was really hoping to get. This is the worse shipping delivery service I have ever had to deal with. Tell your vendor you do not want this "Uniuni" to deliver your packages.
  

  uniuni

  Date: 05/12/2024

  Dear *****,

  We understand how frustrating it can be to experience issues with your delivery. Please accept our sincere apologies for the inconvenience caused and for not meeting your expectations in this instance.
  After reviewing your case, we can confirm that your parcel was returned to the vendors warehouse. Due to the high volume of parcels during the peak season, some vendors have chosen to have undelivered parcels returned to them shortly after a delivery attempt. We regret that we were unable to successfully deliver your package before it was returned.
  We recommend reaching out directly to your vendor for assistance in receiving a replacement or a refund for the items you ordered. They will be able to provide further guidance based on their policies.
  We understand how upsetting this experience has been and are working to improve our processes to prevent similar situations in the future. We truly appreciate your feedback and the opportunity to address your concerns.
  Thank you for your understanding, and we hope to serve you better in the future.
  Sincerely,

  UniUni

• Review fromAngela J

  Date: 03/12/2024

  1 star
  The delivery driver thought it was a great idea to throw my package about 50 feet away from my door. The package bounced off my door so loudly. I went out to ask the driver why and let them know it wasnt okay. The driver ran through my yard jumped in their car and sped off. The speed limit is 20 mph and there is a stop sign half way down the block from our house, she was going so fast she ran right through the stop sign. I tried to talk to customer service and was told I would have a response in 1-3 business days. That was 6 business days ago
  

  uniuni

  Date: 05/12/2024

  Dear ******,

  Thank you for bringing this to our attention, and we sincerely apologize for the unacceptable conduct of the driver during your delivery. We understand how upsetting and frustrating this experience must have been for you.
  We have located your customer support ticket and can confirm that the assisting agent has already filed a formal complaint with the drivers manager to ensure this incident is addressed internally. The behavior you described does not meet the standards we expect from our delivery team, and we are committed to taking appropriate actions to prevent such situations in the future.
  Once again, we apologize for this incident and appreciate you bringing it to our attention. If you have any additional concerns or details to share, please dont hesitate to let us know.
  Sincerely,

  UniUni

• Review fromGuadalupe M

  Date: 02/12/2024

  1 star
  Delivery driver did not pay attention to the address. Stated failed delivery attempt due to no unit number. There IS a unit number in the shipping address if he/she read it thoroughly. Now its back at warehouse and unsure if Ill ever get it.
  

  uniuni

  Date: 05/12/2024

  Dear *********,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration caused by this situation and any inconvenience youve experienced.
  We have located your support ticket and confirm that our customer support agents have been actively engaged in resolving your inquiry. A second delivery was successfully booked, and your parcel was dispatched for delivery on December 2nd. You can expect to receive your parcel today.
  We regret the earlier failed delivery attempt and understand your frustration with the driver not thoroughly reviewing the address details. We have shared your feedback with the appropriate team to ensure greater attention to detail in the future.
  Thank you for your patience as we work to complete this delivery. If you have any further concerns, please dont hesitate to let us know.
  Sincerely,

  UniUni

• Review fromEt S

  Date: 01/12/2024

  1 star
  ****************. I recently placed 2 different orders that were supposed to be delivered by UniUni. Tracking shows failed delivery attempt after failed delivery attempt. This has been going on for nearly a month. I called customer service and, after being on hold for nearly 30 minutes, the person that answered lied to me about rescheduling delivery after verifying my address and contact information. The online customer support ticket system is worthless as they never respond to my inquiries with specific information. I suspect that UniUni is just a front for a criminal enterprise involved in smuggling or large scale theft.
  

  uniuni

  Date: 05/12/2024

  Dear Et,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience youve experienced with your recent orders.
  We have located your support tickets and can confirm that our agents are actively engaged in resolving your inquiries. Here is an update on each case:
  Ticket for Updating Delivery Instructions and Booking Second Delivery:
  This request was successfully processed, and the second delivery has been scheduled.
  Ticket for Parcel Assigned to Driver:
  Your second inquiry concerns a parcel assigned to a driver on December 1st that has not shown any updates since that day. A request has been sent to the warehouse to verify the parcels location. Once the parcel is located and its status updated, you will notice changes to the tracking information.
  Thank you for your patience and for giving us the opportunity to address your concerns. If you have any additional questions or need further assistance, please dont hesitate to reach out.
  Sincerely,

  UniUni

• Review fromHanna P

  Date: 29/11/2024

  1 star
  I was expecting my package today and it is marked as delivered but I have not received the package.I received the text from delivery person and 10 minutes later I was on the street looking for him and he wasnt anywhere near and no package around. He didnt introduce himself so Im just assuming it was him because another 10 minutes later after I already was on the street looking for him I received a notification saying that my package was delivered. I checked every door around the building immediately and I checked the cameras inside the main office of my apartment complex but the package wasnt found. I assume that the delivery man decided not to leave the parcel at the door as he should have, but took it with him.

• Review fromjohn k

  Date: 29/11/2024

  1 star
  I ordered a seal kit for my pellet gun and received a small metal Santa. Guessing my seal kit went elsewhere. You would be well advised not to use this company

• Review fromCheyenne B

  Date: 28/11/2024

  1 star
  I would give zero stars if I could. Multiple failed deliveries and then they delivered to the completely wrong apartment complex and just left this outside and someone stole it. I have updated my delivery instructions to make sure a toddler could follow it but to no avail I emailed them on Monday when my failed delivery text came through and I have not gotten a response. This company clearly hired incompetent people and I wish the shipper wouldnt even use them. I have already gotten a lost delivery letter from them and had to fight to not repay for shipping. This company is a joke and needs to be shut down immediately.
  

  uniuni

  Date: 29/11/2024

  Dear Cheyenne,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience youve experienced regarding your delivery.
  After reviewing your case, we have located your support ticket submitted on November 28, 2024, at 8:16 AM. At this time, the driver has marked two failed delivery attempts for your parcel, but we can confirm that it has not been delivered or stolen.
  To proceed, we kindly ask for clarification of your delivery details through your support ticket. Once this information is received, we will follow up with the warehouse to ensure a resolution is reached promptly.
  We deeply regret the inconvenience this has caused and appreciate your patience as we work to resolve this matter. Please dont hesitate to contact us through your support ticket with any additional concerns or updates.
  Thank you for giving us the opportunity to address this issue, and we look forward to assisting you further.
  Sincerely,

  UniUni

• Review fromAlyson S

  Date: 27/11/2024

  1 star
  Just awful. Supposedly driver tried "twice" to deliver to my phone. I called daily for 3 days asking about my package, asked for them to call me if any issues, and now my package is going back to a warehouse and maybe will be delivered at some point. Have never experienced such poor service and if you call, they put you on hold for 45 minutes and then really can't help you.
  

  uniuni

  Date: 29/11/2024

  Dear ******,

  Weve reviewed your case and wanted to provide you with an update. Your parcel was successfully delivered on November 29, 2024, at 12:56 PM. While there were two failed delivery attempts prior to the successful delivery, the driver did not provide specific reasons for these attempts, which we regret.
  To assist further, Proof of Delivery (POD) photos have been added to your support ticket for your reference. If you have any additional concerns, please feel free to reply to your support ticket, and our team will be ready to assist.
  We appreciate your patience throughout this process and are here to ensure any outstanding concerns are addressed.
  Sincerely,

  UniUni

• Review fromP. H.

  Date: 27/11/2024

  1 star
  Horrible delivery service. They have my package and it appears in limbo, no updates, no response. Don't think I will even receive package. lucky vendor gave me refund due to non delivery
  

  uniuni

  Date: 29/11/2024

  Dear ***,

  Thank you for reaching out. Upon reviewing your case, it appears that your parcel was delayed and unfortunately lost within customs. While we deeply regret this outcome, were glad to hear that the vendor has already processed a refund for you.
  We sincerely apologize for the inconvenience this experience has caused and appreciate your understanding as we navigate such challenges. If you have any additional concerns, please dont hesitate to reach out.
  Sincerely,

  UniUni

  P. H.

  Date: 02/12/2024

  The above statement is not true, I have a screen shot from ******* showing they received parcel from customs in *********** at 18:44:17 2024-11-22, I also spoke with them on Friday Nov 29th at 11:00 am at which time they stated my parcel was currently in a warehouse in my home town just waiting for a delivery person. This was also an outright lie as my home town is less than 1000 people with no warehouse. In my opinion the company is a scam operation and I will never purchase from a vendor that uses them.

  P. H.

  Date: 02/12/2024

  Unfortunately there are some lies in your response, I have screen shots from your tracker update showing that you received the package from customs on Nov 22, along with screen shots stating that the package is at UniUni warehouse being prepared for shipment. I also talked with one of your agents on Nov 30 who told me the parcel is in my home town and waiting for a driver to deliver. I asked him what warehouse as I live in a very small town with no warehouse facilities, he ensured me it would be delivered that day. You seem to be a very shady company and have lied to me in regards to the package. I will not deal with any vendors that use you for a delivery service and hope others do the same. Its unfortunate I can not attach the evidence.