Reviews
This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 732 Customer Reviews
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Review fromJesus R
Date: 18/11/2024
1 starThey showed a pictures as proof of delivery from a different house and when I tried to call they had me waiting for 45 minutes, and after someone answered he made me wait again for 10 more minutes and then they hanged out, lucky the seller is going to send me a new package but this is a completely scamReview fromhillary b
Date: 18/11/2024
1 starUniUni is a terrible carrier, I got a personalized package from etsy who used this carrier to deliver. The proof of delivery was a picture of my house and the package in the hands of the driver. However, i was home and my neighbors outside playing basketball witnessed the driver take a picture of the house and drive away leaving no package. Being a school teacher; i dont have the funds to re order and it was for my babys first christmas. I reached out and UniUni replied its not their problem my package got stolen which is not the case. This company is obviously a scam as many other reviews have said.Review fromAlexander H
Date: 18/11/2024
1 starCan't deliver package from ************ warehouse to **********. I didn't pick the warehouse you use for your parcels, UniUni, you did! Based on zip code. Now you tell me that you can't deliver the package to the destination in ***********On the phone for an hour only to have your *** tell me this and hang up. ****. Ineffective. Unfit for business!Review fromKimberly J
Date: 17/11/2024
1 starI had a failed delivery from UNIUNI. They said they will retry a second delivery within ***** hours. It has a now been over 1 week. I tried to contact UniUni via email and phone and they say the same copy and paste apology without resolving the issue. My package is still no where to be found, and undelivered. I guess I should just never expect my package to arriveReview fromStephanie S
Date: 16/11/2024
1 starThey steal packages. Tracking stated my package was returned to warehouse due to being non delivered. Emailed UniUni multiple times without any updates. Luckily, I was able to get a refund and made sure the company doesnt use UniUni to deliver my packages.Review fromSeung S
Date: 11/11/2024
1 starDriver constantly throws packages being delivered to home. Tried reaching out to customer service via telephone and online ticket request but had no luck reaching anyone.
uniuni
Date: 13/11/2024
Dear *****,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. We understand your frustration and regret the difficulty youve had in reaching us.
I wanted to let you know that we have located your support ticket, and it is currently being actively worked on by our team. We are prioritizing this issue and will follow up with you shortly to provide an update on the steps being taken to address your concerns.
Thank you for your patience and understanding. If theres anything further youd like to share in the meantime, please dont hesitate to let us know.
Best regards,UniUni
Review fromBeata M.
Date: 08/11/2024
1 starI have had more issues and parcels lost with UniUni than I have ever had with all other shipping companies combined. Customer support is poor to non existent. I will not order from any business that uses UniUni as their delivery company ever again. Just not worth the hassle.Review fromKim J
Date: 04/11/2024
1 starThis company is a straight up scam and needs immediate investigation! They use photos to confirm they have "delivered" the package. I would love to understand though how the same exact photo used as "proof of delivery", showing the same exact along with the same exact angles of the two door mats and leaves on the porch are in the exact same position, can be for two entirely different residents in the same town of **. Either the company itself is unaware that their employees are stealing or this is a directive to employees within the company to make money on reselling the items. Either way I advise anyone who has a package en route with this company or "lost" to begin the process of asking for a replacement as you will never see the item you ordered.uniuni
Date: 05/11/2024
Dear ***,
Thank you for reaching out and sharing your concerns. We understand how frustrating it is when a delivery doesnt go as expected, and we take all feedback seriously.
To clarify, UniUni relies on Proof of Delivery (POD) photos to confirm that a package has been successfully delivered. These photos are taken by the driver at the time of delivery and should accurately reflect the location. If there appears to be a discrepancy with the Proof of Delivery images, such as the same photo being used for different addresses, we encourage you to share this information with us so we can investigate thoroughly.
We assure you that UniUni holds itself to high standards of integrity, and any misconduct by employees is not tolerated. If you believe there has been an issue with your delivery, we are more than willing to assist in investigating the matter to ensure a resolution.
Please provide us with the tracking numbers for the affected deliveries, and we will take immediate steps to review and address the situation.
We truly appreciate your feedback, and were committed to resolving any concerns. If theres anything else we can do to assist, please feel free to reach out.
Best regards,UniUni
Review fromErin V.
Date: 04/11/2024
1 starOrdered something and the proof of delivery picture on the UniUni site was not my house. Got a refund from the seller and put the order in again. Same thing happened a second time. Clearly UniUni is a scam. They are either not delivering the packages or the drivers are stealing them. If you think your package was stolen odds are it was never left at your address! How is this company still credited by BBB with a B rating???uniuni
Date: 05/11/2024
Dear ****,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the issues you've experienced with your deliveries, and we understand how frustrating this must be.
We currently have an agent actively working on your support ticket and have requested some additional information from you in order to investigate the matter further. We are committed to resolving this for you as soon as possible.
Regarding the second parcel, we are unable to locate another package under your account in our system. If you could provide us with any additional tracking numbers or details related to this second order, we would be happy to investigate further.
Please be assured that we take your concerns seriously and are working to address them. We appreciate your patience and cooperation as we resolve this matter.
Best regards,UniUni
Erin V.
Date: 14/11/2024
The first tracking # is UUS4AG**SSN**989 If you look at the *** pictures you can see they are 2 different houses with different numbers (23 and 25)!The second tracking # is UUS4AT**SSN**835 And yet another different house!Review fromMs Kayle G.
Date: 04/11/2024
1 starThis has product was order in October 3th. You know I know youre trying to help (KoxSmar), however Im not going to give out another address and have one of my friends take a day off from their jobs. I know the package came from *****, I know it arrived in ********** and went through customs, I know its in a warehouse in ***************. Here is the deal you tell UniUni Ive read a lot of bad reviews on ****** about crooked driver, packages not being delivered and sent back to warehouses or damaged, they say they never heard of this company, they say this company is unreliable. I also know UniUni hands off to ****, *** and *****, so you tell them to give my package to either one of these delivery companies. NO MORE EXCUSES The address is Ms ***** ******* ********************************************************************************************* #**** At least I know they deliver on time. There is no amount of compensation to give me, what if it was a photo of your dad and mom and you as a baby???? Im tried of this Im stress out and yes emotional. You tell them just do it and email me the tracking number from either ****, *** or ****** This is the final deal , you tell them get the package out of the Phoenix warehouse and hand it off to either delivery companies at their expense.
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