Reviews
This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 734 Customer Reviews
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Review fromSylvie P
Date: 13/12/2024
1 starThey said they did attempt delivery but no call was given to me and I asked it to be left in the hall that I wont be home. Ive been waiting for 2 hours to speak to someone. As Im writing this, Im on hold. I asked myself how *** can deal with that company. Regarding to the other comments, they are not trustworthy. Im travelling on Sunday and here I am with no clothes because of then.Review fromNayely P
Date: 13/12/2024
1 starMy package has been missing, the delivery attempt failed and that they were going to re deliver it. Then, 2 days later it says its out for delivery again, its been 3 days and no package! 0 starts out of 5 total scam!Review fromSylvie D
Date: 13/12/2024
1 starAwful! Tracking updates are non existent and the customer support is useless. Ive heard 3 different stories as to where my package is.Review fromNatalia M
Date: 11/12/2024
1 starI had a package delivered on Sunday picture taken outside my door and everything. Yet there was no package after an hour when I got home. I never have had a problem with packages missing before.
uniuni
Date: 13/12/2024
Dear *******,
Thank you for bringing this to our attention. We understand how concerning it is to have a package go missing and sincerely apologize for the frustration this situation has caused.
After reviewing your support ticket, it appears that an agent has already responded with the Proof of Delivery photo, which shows the parcel outside your door. If the parcel is missing, we recommend reaching out to your building management to check if they have video surveillance that might help determine what happened to the package.
If further assistance is needed or if you have additional concerns, please dont hesitate to reach out. We are here to support you and ensure the matter is addressed promptly.
Best regards,
UniUniReview fromRamaine G
Date: 11/12/2024
1 starUniUni delivered one of the very worst experiences Ive had as a customer and Ive had bad experiences. ******, you have no right to be on the phones speaking with customers you are the absolute worst. ******************** you need to evaluate your calls and do something about the services offered. There are way too many complaints about the horrible treatment customers are receiving. 9 days late and Im to sit and wait for another 7-11 days is exceptionally atrocious. Followed by the audacity to disconnect the call because Mr. ****** said his piece and that was that because Im just a customer.uniuni
Date: 13/12/2024
Dear Ramaine,
Thank you for taking the time to share your feedback with us. We deeply regret the negative experience youve had, and we sincerely apologize for the frustration caused by the delays and the interaction with our representative.
Please know that we take your concerns very seriously, and we are committed to addressing this matter thoroughly. A member of our leadership team will be reaching out to you shortly to discuss your experience and work toward a resolution.
We truly value your feedback as it helps us identify areas for improvement. Your satisfaction is important to us, and we are determined to learn from this situation to provide better service moving forward.
Thank you for your patience and understanding as we work to address your concerns.
Best regards,
UniUniReview fromMelissa K
Date: 10/12/2024
1 starBeyond incompetence, this company is crazymaking. They delivered my box to the wrong address, mixing up West with East. They took a photo of an address post matching my building number (i.e. "1234"), then sent me 'proof of delivery' at the neighbouring house ("1236") without showing the house number. The house is on the other side of the city. The number photographed cannot be found on ****** Maps. I don't even live in a house; I am in an apartment as indicated by my suite #. Despite my phone number on the package, no call was made to contact me. Unfortunately, the h*** ride only begins here. Contacting customer service means hours on hold with ever-changing wait times. Several times, when it's my turn, the call just hangs up. I spoke with an agent, they opened a ticket, and I had to reply to the ticket/email with photos of my residence so they can "investigate". All of this could be solved using ****** Maps and Postal Codes.Following submission of my photos, I received no response after ***** hours, as promised. I call again and am told to send a screenshot of my receipt and they will refund me. When I ask who do I send this info to and how will they refund me, the agent told me with annoyance, "the same email you replied to".I sent the receipt along with details for e-transfer. Over 24 hours later, I get a reply informing me that my package was delivered weeks ago and with the same photos of "proof of delivery", taking me back to Square Zero in this nightmare loop of gaslighting, lack of clear communication and accountability.I call back and am on hold for hours, with the call disconnecting right after it rings an agent. This has already cost me too much in time and energy, but I persist because this kind of nonsense needs to be shut down. There is no way these kind of "mistakes" are just made. Dealing with them is so exhausting that they hope you will just give up in their disconnected loop of emails, phone calls and non-responses. Shut them down!uniuni
Date: 13/12/2024
Dear *******,
Thank you for reaching out and sharing your experience with us. We deeply regret the frustration, confusion, and inconvenience caused by the situation, and we sincerely apologize for the challenges you have encountered in resolving this matter.
We have located your support ticket and can confirm that our leadership team is aware of your case. They are actively working to resolve the issue and ensure that the appropriate steps are taken to address your concerns.
We understand how exhausting and disappointing this process has been for you, and we are committed to improving our communication and resolution processes to prevent situations like this from happening in the future. Your feedback is invaluable in helping us identify areas where we can do better.
If you have any additional information or documents that could assist with the resolution, please feel free to share them by replying to your customers support ticket. We will keep you updated as we work toward a resolution.
Thank you for your patience and persistence.
Best regards,
UniUniReview fromJustin F
Date: 10/12/2024
1 starMy package has been missing for 15 days. Says the delivery attempt failed. They will not answer the phone or answer support tickets for missing packages. This service is a scam and needs to be shut down. They use individuals to deliver the packages with no training and get paid per delivery.Review fromVadym M
Date: 09/12/2024
1 starAnd yet another fff-up... The tracking number said the parcel was delivered. But it's not. I received an email with delivery details and photos. The address was right. But the photos were of some other house. Not mine. There was a photo of the package. With the address on the package. The address in the photo was wrong too. Not mine. It might be the correct address of that house... ***. But it doesn't answer where is my parcel. And about the support... I tried to call to the support. The robot said it's going to be 17 mins. 1 hour later I finally get my call accepted... And I enjoyed about 5 min of silence. After that call was dropped. Okay... I went to the support system to fill the ticket... And know what? Location is a mandatory field. And it drop-down list. And of course, there was no my location there. There was no my state there!!! You know... I've seen some bad services... But this is the worst of the worst. I can't assign 0 stars. So it's 1.uniuni
Date: 13/12/2024
Dear *****,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the distress and frustration this experience has caused.
We have reviewed your case and alerted our leadership team to your support ticket. A resolution will be offered to you today.
We deeply regret the challenges you faced, including the discrepancies with your delivery, the incorrect photos, and the difficulties contacting our support team. These issues are not reflective of the standards we aim to uphold, and we are taking immediate steps to address them.
If you have any additional details or photos that could assist in resolving this matter, please feel free to reply to this message. We are committed to resolving this issue promptly and ensuring your satisfaction.
Thank you for your patience and for bringing this to our attention. We will be in touch shortly with a resolution.
Best regards,
UniUniReview fromJack P
Date: 09/12/2024
1 starA one star since there is a no star rating. Order was SUPPOSEDLY left in our mailbox. Driver sent a photo. Within an hour we checked, no package. Only MISSING package in over 20 yrs if you believe it was delivered or not taken by customer. Tried calling customer service. No answer IN 30 MINUTES.Review fromRosie T
Date: 09/12/2024
1 starJust received package. Instead of putting in mailbox or back porch they left on grass. Its pouring down rain. No problems before
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