Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromRyan B

  Date: 19/12/2024

  1 star
  2 packages failed delivery. Waited on hold for over 3 hours and got hung up on 3 times. After failed delivery, I verified the delivery address and they still delivered to the wrong house. You can see the shipping label in their delivery picture and it is a completely different home about a half mile away. I went there to see if they had it and of course they don't. They checked their doorbell camera and other cameras and no delivery came to their home on the day or time that uniuni said they delivered the package. Extremely dissatisfied with this delivery service. Their website says to use their chatbot. But no chatbot exists. It takes days to get a response or HOURS on holr and the response is that they will not help and they asked for a picture of my home to prove I was telling the truth. Ridiculous company with even worse customer service.
  

  uniuni

  Date: 23/12/2024

  Dear ****,

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered with our delivery service and customer support.
  We understand the seriousness of the situation, especially with the delivery being made to the wrong address. This is not the level of service we strive to provide, and we are committed to resolving this issue promptly.
  To ensure a swift resolution, we have assigned your ticket to a senior-level agent who will be handling your case with priority. They will be in touch with you shortly to assist further and address your concerns.
  We are also reviewing our processes to improve our response times and ensure that our communication channels, including the chatbot, are functioning effectively.
  Your feedback is invaluable in helping us enhance our service, and we are committed to making this right. Please let us know if there is anything else we can do to assist you further.
  Thank you for your patience and understanding.
  Sincerely,
  UniUni

• Review fromChynna N

  Date: 18/12/2024

  1 star
  I wish I could give them a negative score! They dont even deserve a 0! The absolute worse shipping company Ive ever encountered. Highly unprofessional! My inventory has been stuck in transit for 13 days! I paid $100 for express shipping that entailed 4-7 working days! Now, my inventory has been stuck in US customs for 4 days! I was on hold the other day for 3 hours only to be hung up on 3x! When I finally did get ahold of someone, it sounded like she was working outside with cars constantly driving by & had no clue what she was doing! I asked to speak to a manager (who I was told is named ************* said that wasnt possible. When I asked why, she would go mute & didnt have a reason other than protocol? Okay, so youre telling me that theres no one in upper management who are there to help their staff? How ridiculous! After arguing back ******* with the incompetent worker, ********, she then hung up on me! Again, who does that! Very unprofessional & downright wrong! This business is a complete scam! They probably dont even have managers! Thats why I couldnt be transferred to anyone! Ive even left emails with no response! Ill be surprised if someone grows a pair & actually responds back to me. I hope the government shuts them down because they need to go! Ill start a petition to get rid of them! UniUni can go **** themselves!

• Review fromErik O

  Date: 17/12/2024

  1 star
  0/5 stars - I ordered a Christmas gift for my daughter, only to have UniUni's incompetence completely ruin it. Like so many others have noted, UniUni claimed to make a delivery attempt, which failed. However, I work from home and was home all daythere is absolutely no way I could have missed it. There was no notification, no call, no doorbell, and no sign that anyone had even come to my home.Attempting to resolve the issue has been equally appalling. Ive spent over 30 minutes on hold with their customer service, only to be told repeatedly that my call would be answered in another 3136 minutes. Their support website is also broken, as it wont let me submit a ticket (screenshot attached for proof).UniUnis responses to customer complaints on this site are beyond insincerethey are dismissive, generic, and, frankly, reprehensible. This is not just poor service; it is criminal negligence. Packages go missing, deliveries are "attempted" without evidence, and customers are left with zero support or ***************** anyone considering working with UniUnido not. Their pattern of mishandling packages and ignoring customer concerns is clear from the sheer volume of similar reviews. This company should not be in business.UniUni, your failure has cost me time, energy, and, most importantly, the ability to give my daughter her Christmas gift. Do betteror shut down entirely.

• Review fromCharles P

  Date: 17/12/2024

  1 star
  HORRIBLE, *************************! Ordered on November 28, 2024, on December 13th I tried to track my package, got a message saying " Wrong Routing" and every day the expected delivery date was moved up a day. Like being in the Groundhog Day. It will be here tomorrow, but tomorrow never comes. Tried calling them, waited on hold for an hour and fourteen minutes. Finally got to speak with an agent (who I could barely understand) she put me on hold for another ten minutes, then I was DISCONNECTED! HOW DO THESE CLOWNS EVEN STAY IN BUSINESS????? I would give them negative ten stars if that were possible.

• Review fromNoel F

  Date: 17/12/2024

  1 star
  The shipping company is by far the absolute worst. Im actually mad that I have to leave them one star and that I cant leave zero. Every single time I have ordered some thing off-line that uses this shipping co uni uni, It is nothing but frustration . For example one time my package was delivered to the wrong address in the wrong town and shipped back to where it came from then not delivered because my address could t be found delivery was in wrong location besides this there were no updates available whatsoever.. currently, I am waiting for a parcel to be delivered that has been stuck at customs now since December 9 today is December 17 there are no updates. The customer service number left to call repeats the same recording over and over again when I try the number left on their website, it rings and then says ******* will be answered in something absurd like 72 minutes my package like I mentioned before is stuck at customs there are no updates available. I ordered through *** and TEMU has been kind enough to leave a credit but no one has any information on whats going on with my package as it was randomly selected for further investigation , when I go to talk with the chat box w uni It says my package is in route to final destination and will be delivered in a timely fashion. If I had known that this company was going to be used for shipping I would never have ordered. Theres nothing but frustration when it comes to this shipping and trapping company.

• Review fromKim S

  Date: 17/12/2024

  1 star
  An attempt was made to deliver but I was home all day that day. My question is, why did I have to be home for the delivery, why couldn't the package just be left at my door? I've tried calling customer support, but the hold time it too long. The operator will say, the hold time is 30 mins, then a few mins later it will say the hold time is 40 mins!I wanted to send a customer support message but it kept failing to ********* day: After being told my hold time would be 30 mins, I was actually waiting for someone to pick up from your customer service for over an hour. Once someone did pick up, she was looking up my information, SHE HUNG UP!Now I've read other review online that this company is a scam and thieves, hmmmm, I wonder.

• Review fromH. C.

  Date: 16/12/2024

  1 star
  I've had 3 experiences with Uniuni "delivery" and this last one was by far the worst.1. Delivery person throws my package on my front lawn, causing an item inside to break. I have video of this.2. Delivery person delivers my package to the wrong address. I never got my package because it wasn't delivered to any of my neighbors. 3. Delivery person delivers my package ON THE SIDE OF THE **** RIGHT NEXT TO MY ************ PACKAGE IS THEN STOLEN. They took a picture of my mailbox, then took another picture of the package sitting on the side of the road.
  

  uniuni

  Date: 23/12/2024

  Dear ******,

  Thank you for reaching out and sharing your experiences with us. We sincerely apologize for the inconvenience and distress these delivery incidents have caused. This is not the standard of service we aim to provide, and we understand your frustration.
  We have shared your complaint with the station manager, who will be following up with the driver involved in these deliveries. We are committed to investigating these incidents thoroughly and taking appropriate action to prevent such occurrences in the future.
  Your feedback is crucial in helping us improve our service, and we are dedicated to resolving this matter to your satisfaction. Please let us know if there is anything else we can do to assist you further.
  Thank you for your patience and understanding.
  Sincerely,
  UniUni

  H. C.

  Date: 05/01/2025

  I'm not sure how you can share my complaint with the station manager, or follow up with the driver involved in my deliveries, when I haven't given you any of my information.

• Review fromJoshua E

  Date: 16/12/2024

  1 star
  Estimated delivery date means nothing to this company. Package has shown in route since Dec 3rd I call their help line that takes more than an hour to talk to someone and all Ive gotten is were looking into it. If I ever see ******* as a delivery service again, Ill cancel whatever Im ordering. Trash.

• Review fromstephany T

  Date: 15/12/2024

  1 star
  This is the worse of the worst delivery company. ***! I wish there was negative star. Their delivery drivers never respond to your messages and customer service is a nightmare. I have been waiting for package to be delivered after submitting a ticket for second delivery but to no avail and this is the third package that i have to go through h*** I had to contact the vendor to refund my money since I am not getting any positive response and I hope they refund it in a timely manner. The frustration and inconvenience from this company is indescribable. I hope they go out business soon.

• Review fromKristian H

  Date: 14/12/2024

  1 star
  They delivered the wrong package to my house. Customer Support is non-existent. Looking for a refund of the items