Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromCamilla H

  Date: 28/12/2024

  1 star
  Took almost 2 weeks to receive items I ordered from the ** that should have arrived before Christmas. Both packages were thrown into plain view nowhere near the front door. They were in the pouring rain overnight and SOAKED by the time I woke up and got to them. Terrible unprofessional service.
  

  uniuni

  Date: 31/12/2024

  Dear *******,

  Thank you for sharing your feedback. We sincerely apologize for the delay in receiving your packages and for the unprofessional handling of your delivery. Leaving your items exposed to the elements is unacceptable, and we deeply regret the inconvenience this has caused.
  To ensure there were no damages to your products and to address your concerns further, a member of our team will reach out to you via email shortly. Your experience is important to us, and we are committed to making it right.
  Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.
  Sincerely,
  UniUni 

• Review fromAngela N

  Date: 28/12/2024

  1 star
  I have no clue where my package is. It was supposed to be shipped through ***************** to my knowledge, but I received a text message from Uniuni instead informing that my package cannot be shipped. I ended up waiting until the strike was over in hopes that it'd be delivered through ***********, however, it seems like no one knows where my package is. I tried putting the number to the Uniuni website and it shows up as being picked up by Uniuni?? I tried contacting their customer service through their website as well, and cannot submit a ticket whatsoever. I'd like my package please.
  

  uniuni

  Date: 31/12/2024

  Dear ******,

  Thank you for sharing your concerns. We understand how frustrating it is to be uncertain about the status of your package, especially during a challenging period like the Canada Post strike.
  To assist further, we will be reaching out to you via email to clarify whether your package is within our network or still in limbo due to the strike. We are committed to investigating this matter and helping you find a resolution as quickly as possible.
  Thank you for your patience and for bringing this to our attention.
  Sincerely,
  UniUni

• Review fromNick C

  Date: 27/12/2024

  1 star
  Horrible experience. They send a single email showing package is simultaneously "out for delivery" and "delivered", therefore no advanced warning. I kid you not, email subject says out for delivery and body of message says delivered with a picture. Then there is the issue of no ringing of doorbells, just ***** packages in unsafe public areas, snap a pic and run. I had to take time off work to race back home to pick up a package that was left at the apartment entrance before it was taken by someone else. The second time I was at home and happened to check my mail to see that it was delivered downstairs about an hour ago without even an inkling of it being out for delivery in the first place. Package was ripped open with item stolen from within. So that's 1 out of 2 items gone. I have a third item on the way and all I have is a sense of anxiety knowing that it is in the hands of absolute incompetence.
  

  uniuni

  Date: 31/12/2024

  Dear ****,
  Thank you for sharing your detailed feedback. We sincerely apologize for the challenges youve experienced with your deliveries, including confusing notifications, poor handling, and a lack of proper delivery procedures. These issues fall far short of the service we aim to provide, and we deeply regret the inconvenience and frustration this has caused.
  We understand how concerning it must be, especially with your previous experiences, to have another package on its way. To address your concerns, a member of our leadership team will be reaching out to you via email to discuss the situation further and provide support in ensuring your current delivery is handled appropriately.
  Thank you for bringing this to our attention. Your feedback is invaluable in helping us identify and correct these issues.
  Sincerely,
  UniUni

• Review fromTrelisa U

  Date: 27/12/2024

  1 star
  I am extremely ****** off! I had been waiting for this order for over a month. They didnt even deliver it correctly they left it outside on the stairs where someone took it 10 minutes after it was delivered! It was over 100 dollars of products. I pay for a locker at the apartment complex and they didnt even attempt to bring it all the way to my apartment door but just it outside for anyone to take. I have called them multiple times and spoke to my vendor. I will be ****** if they doesnt get resolved and will be disputing with my bank because I am not going to be out 100 plus dollars for products I never received. Uniuni better pay me back or get me replacement products.

• Review fromJames M

  Date: 26/12/2024

  1 star
  Delivered to the wrong location lucky I was able to find it. Terrible at letting you know it's been delivered and by who exactly

• Review fromB. E.

  Date: 25/12/2024

  1 star
  So bad that it feels like this company is actually a ****. You CANNOT speak to anyone - on hold time announcements actually increase as you wait...and it's long distance too! They said my package couldn't be delivered because it's a PO box - I live in a house and have had the same vendor successfully deliver via a different courier many times using the exact address. Finally got a response from filing an on-line ticket saying that my package would be delivered within 10 business days. It's now been 20 business days and all attempts to contact them have failed.Honestly, if there's any way you can avoid these clowns/thieves - do it.
  

  uniuni

  Date: 27/12/2024

  Dear ***,

  We sincerely apologize for the frustrating experience youve encountered with your delivery. After reviewing your case, weve located your support ticket and can confirm that our agents correctly booked the second delivery. Unfortunately, it appears the warehouse missed processing this request.
  We have now escalated the matter to the warehouse for priority booking to ensure your parcel is dispatched promptly.
  We truly regret the inconvenience and delays this has caused and are committed to addressing this issue to prevent similar experiences in the future. Thank you for your patience and understanding.
  Best regards,

  UniUni

  B. E.

  Date: 30/12/2024

  Let me be perfectly clear. This is the first actual response from your company...and yet I've not received an update yet from your system. Your support system won't let me file a ticket and the chatbot is beyond useless. It claims my package is still en route and will be delivered on time - and it's been at your kelowna warehouse since December 7th.I now have a second package that left the your warehouse in the ************** heading for ******* on December 26th. There's been absolutely no update on it's status either - and it's now December 30th. I had a different package leave the lower mainland on the same day via Straightship - and I got it on the 27th. Your systems are broken and cause nothing but frustration for customers, and the ******* location needs an audit, or perhaps a visit from the ****.

• Review fromMichael W

  Date: 22/12/2024

  1 star
  Worst company I have ever dealt with. I requested multiple times over the last 2 weeks for an address change and redelivery. I called 5 times after being left on hold for over an hour each time and being hung up on at the hour ***** spoke with an operator finally and was told the address change was accepted and would be redelivered. Checked online and parcel returned again, called again and was told the package was returning to sender, in ******Avoid at all costs
  

  uniuni

  Date: 23/12/2024

  Dear *******,

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered. This is not the level of service we aim to provide, and we understand how disappointing this situation must be for you.
  Upon reviewing your support ticket, we confirmed that the address was updated on our end. Unfortunately, the vendor's policy allows only two delivery attempts, and if unsuccessful, the parcel is returned to the sender. We apologize for any confusion or inconvenience this may have caused.
  We have requested an update from the warehouse to see if there is anything else that can be done, and we will follow up with you via your support ticket.
  We are committed to improving our processes and ensuring that such issues are addressed promptly. Your feedback is invaluable in helping us enhance our service.
  Please let us know if there is anything else we can do to assist you further. Thank you for your patience and understanding.
  Sincerely,
  UniUni

• Review fromJill J

  Date: 21/12/2024

  1 star
  Did not choose this service.Ordered from two separate companies who used them for delivery. Neither package was received and they send THE SAME photos for both as proof of ************ in the car and one at the obviously wrong address if you matched the mailbox number to the package.A complete ****. Eventually had to get my bank involved to get my money back.
  

  uniuni

  Date: 23/12/2024

  Dear ****,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you've experienced. We understand how important it is for your packages to be delivered accurately and on time.
  Upon reviewing your support ticket, we found that a resolution was offered in accordance with our policies and procedures. We acknowledge there was a delay in responding to your ticket due to high volumes during the peak season, and we apologize for any inconvenience this may have caused.
  Regarding the delivery photos, we understand your concern about the discrepancies. We are investigating this matter thoroughly to ensure that such errors do not occur in the future. Your feedback is crucial in helping us improve our service.
  We are committed to resolving this issue and will follow up with you through your support ticket to provide any further assistance needed.
  Thank you for your patience and understanding.
  Sincerely,
  UniUni

• Review fromEduardo V

  Date: 20/12/2024

  1 star
  **************** *****, they never respond calls and emails, 7 days wait for contact
  

  uniuni

  Date: 23/12/2024

  Dear *******,

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience and frustration you've encountered with our service.
  Upon reviewing your support ticket, we found that it was submitted on Wednesday, December 18, 2024, at 3:26 PM, and an agent responded on Friday, December 20, 2024, at 3:14 PM. This response was within our stated timeframe of 48 hours, as mentioned in our initial email.
  The second delivery has been booked, and we are currently awaiting an available route to place it with. We are actively working to improve our response times and ensure that our communication is more efficient, especially during peak periods.
  Your feedback is invaluable in helping us enhance our service, and we are committed to addressing these issues promptly. Please let us know if there is anything else we can do to assist you further.
  Thank you for your patience and understanding.
  Sincerely,
  UniUni

• Review fromMary C

  Date: 19/12/2024

  1 star
  Today Dec ******* I got an email from UniUni saying that I. Issued my delivery. First of all, UniUni always, ALWAYS (for 2 years) leaves my package outside the door of my townhouse. They never call nor ring the doorbell so how could I miss a delivery thats just being left outside the door as a normal procedure. The service is getting worst. I know its Christmas season and I understand how hectic it is for all businesses, but do not LIE and made it look like it was my fault. **************** agent was even screaming at me, ****** (agent) doesnt have good work ethics. He kept telling me that if I miss the second delivery I have to pick up the package at the warehouse. That is ridiculous since there was no first attempt made. 2 weeks ago my package was out for delivery for 3 days, I did not complain. This time it is very annoying to be lied to by UniUni and also customer service agents need more proper training. I will advise ***** about this so they can look for another delivery service. I am a very disappointed customer. ??????????
  

  uniuni

  Date: 23/12/2024

  Dear ****,

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered. Your feedback is crucial in helping us improve our service.
  We understand your concerns regarding the delivery process and the interaction with our customer service agent. This is not the level of service we aim to provide, and we are committed to addressing these issues promptly.
  To investigate your experience further, a member of our leadership team will be reaching out to verify your phone number. This will help us ensure that we have accurate information and can address your concerns effectively.
  We are also reviewing the conduct of our customer service agents to ensure they meet our standards of professionalism and courtesy. Your feedback will be used to enhance our training programs.
  We appreciate your patience and understanding during this busy season, and we are committed to resolving this matter to your satisfaction. Please let us know if there is anything else we can do to assist you further.
  Thank you for bringing this to our attention.
  Sincerely,
  UniUni