Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromandrew f

  Date: 02/01/2025

  1 star
  I have never had an experience with a shipping company worse than this. You will wait endlessly on the phone. Your support tickets will never be answered. My package was a christmas gift and it has not moved in weeks. I can not believe they have a contract with ****. I am now in the midst of a having **** go after them to get my package to me. Please avoid this company, they are absolutely a scam.

• Review fromCe C

  Date: 02/01/2025

  1 star
  I HATE THIS F****** COMPANYYY!! they are horrible !!! i ordered a gift for christmas and still havent received it. then i get a message saying they attempted to deliver but nobody dropped it off we have a mail room in my building and they did not follow the right directions at all . this company f****** ***** u hate them bad

• Review fromLF F

  Date: 01/01/2025

  1 star
  ALL of my parcels have been delivered to the wrong address. This was happening last year as well but now I've had it. I can't get through to UniUni. Once again, a delivery for Christmas went to an incorrect address. I sort of figured out where one or two of the missing parcels were delivered to last year by the picture on the tracking but now the person at the incorrect address is fed up as well. The parcels are gone. How many times must I complain to seller's to NOT use this delivery company.

• Review fromCaitlin A

  Date: 01/01/2025

  1 star
  This is the worst shipping company *** ever felt with. They have had my parcel in ******* for two weeks. They are delivering to a business and cant deliver during business hours or advise an accurate time of when they will deliver. Ive called customer service several times with no help at all. The parcel has been showing out for delivery since yesterday. **************** told me it would be there by 5:30. I waited and no one showed up. When I called back I was told it might come today, maybe tomorrow. They had no idea. Im not sure if I need to pitch a tent outside my work. It may show up one day. Theyve already missed Christmas. I offered to drive the 45 minutes to ******* and pick it up but thats not an option. So disappointed in this company. They really shouldnt be in business if this is how they treat customers.

• Review fromAmirah B

  Date: 31/12/2024

  1 star
  No words can descride how Extremely Disappointed and ANGRY i am with this delivery company, Explain to me who in their right mind would come to someones building and would leave someones package downstairs in the Public LOBBY ( Meaning ANYONE can come and see that package and TAKE it) and have the Audacity to snap a perfect clear picture of my PACKAGE outside of my building and inside of my building next to all of the mailboxes and notify a few 30 something mintutes later that it has been delivered, only to run downstairs and see nothing but my empty lobby floor. I'm more ****** off of the fact that this happened to me not once but wait for it :D TWICE IN A ROW one on Sunday and one on Tuesday. May i just say to those Idiots with no common sense whatsoever of a ***************** that left my package in the lobby for someone to come and steal it, the time that you had to enter my building to take that perfect picture of my package along with your shoe as ******* proof that it reached it's destinantion could had been the time that you what, took the elevator up to my apt door and hey idk :) KNOCK ON MY DOOR LIKE A NORMAL HUMAN BEING who may or may have not chose this job to try to make a living and say package delivery and my kind self would open the door ASAP and we would both leave with a smile on our lovely faces. Funny how they still got paid and didn't even do their job correctly and i know for sure that if it was their package they wouldn't leave in downstairs near a mailbox for someone to take it, if your weren't going to deliver it to me at least drop it at the nearest post office where i can at least pick it up myself if you were that lazy to take the elevator which was working fine those days, Other than that, you had so many options, No excuses and if these one star ratings isn't a wake up call for your delivery company then i don't know what to tell you guys. Truly Ashamed, Never ever going to trust you guys after this. :((

• Review fromFred M

  Date: 30/12/2024

  1 star
  claim delivery failed when somebody was home but did not even make an effort to knock at the door or ring the doorbell and just left. Tried calling them to arrange for second delivery but no answer. Tried to use the webform but error message keeps coming up. Used the chat box but nobody responds

• Review fromJulia O

  Date: 30/12/2024

  1 star
  This has to be the absolute worst delivery company EVER. I ordered from **** and they told me that my package would be delivered from Dec 9 - Dec 19. It is now Dec 30th, 2024. Temu had to give me a refund, but I am still very upset with UniUni and would like to know what happened to my package.
  

  uniuni

  Date: 31/12/2024

  Dear *****,
  Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience caused by the delays with your package.
  After reviewing your support ticket, it appears that your parcel is currently lost in customs. As customs processes are outside of UniUnis control, we regret that this has impacted your experience. We are glad to hear that Temu has provided you with a refund, which was likely due to the challenges encountered during the customs process.
  While this matter falls outside our direct responsibility, we understand how disappointing this experience has been. Your feedback is important to us, and we appreciate the opportunity to address your concerns. Should you have any additional questions or require further assistance, please dont hesitate to contact us.
  Sincerely,
  UniUni

• Review fromMonique C

  Date: 28/12/2024

  3 stars
  While I don't doubt that this courier causes problems for others, my parcel abruptly arrived the day after I asked them for a status update via their website's ticket system (which miraculously worked for me). My package went from "in ***********" to "at my front door" (two provinces over) with no update in between. So, their tracking seems poor, but if you are polite when you remind them that you exist, they MIGHT decide to grace you with your package.

• Review fromErika J

  Date: 28/12/2024

  1 star
  **************** is nonexistent. The wait time to speak to someone is ridiculous. Still waiting for an email response. ******* has was days late before the status was changed to out for delivery. It has been out for delivery for 8 days without a single update. Really poor service. I dont even want to order from retailers who ship using UniUni.
  

  uniuni

  Date: 31/12/2024

  Dear *****,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay and frustration youve experienced with your delivery and our response times.
  We have located your support ticket and can confirm that an agent has responded, advising that a track and trace has been initiated for your parcel. The parcel was assigned to a driver on December 21; however, there have been no updates since that date.
  We deeply regret the inconvenience this has caused and appreciate your patience as we work to resolve this matter. If you have any further questions or need additional assistance, please dont hesitate to contact us.
  Sincerely,
  UniUni

• Review fromJonanne L

  Date: 28/12/2024

  1 star
  Terrible! Trying to talk with someone took 44 minutes on hold only to be disconnected followed by 24 more minutes on hold. Their web **** says 356 days delivery; their phone *** says they do not deliver on Saturdays, Sundays, nor national holidays. UniUnI notified "out for delivery"; phone *** said that means package will be delivered in ***** hours. When the package was finally delivered, porch camera showed delivery person pitching it onto the porch. So--their web **** is a lie re: delivery days, and their "out for delivery" is misleading, and the delivery is without concern for the package. ~~~~ The time to deliver is ridiculous. Supposedly, they received the package December 8 according to the company I ordered from; it was delivered December 28. This is from ******* to *****! What was to have been a Christmas gift now must be re-delivered by me, involving additional time and expense.
  

  uniuni

  Date: 31/12/2024

  Dear *******,

  Thank you for sharing your detailed feedback regarding your recent experience with UniUni. We sincerely apologize for the extended hold times, miscommunication, delivery delays, and the handling of your package. This is far from the level of service we strive to provide, and we deeply regret the frustration and inconvenience caused.
  We understand the importance of timely and reliable deliveries, especially during the holiday season. The inconsistencies in information and the poor handling of your package are unacceptable and highlight areas where we must improve.
  To better understand your experience and address your concerns, a member of our leadership team will reach out to you via email. We want to fully understand the issues you encountered with your delivery and the support you received from our team to ensure we take appropriate action.
  Thank you for bringing this to our attention. Your feedback is invaluable as we work to enhance our services. Should you have any further questions or concerns, please dont hesitate to contact us.
  Sincerely,
  UniUni