Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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uniuni has 2 locations, listed below.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromKatie S

  Date: 19/03/2025

  1 star
  Absolute waste of time trying to resolve anything through this worthless company. Wish there was a 0 star option as it would be more deserving. Tried to call UniUni twice because after waiting on hold almost 30min the first time THE CUSTOMER SERVICE WOMAN HUNG UP ON ME! Called back a few minutes later and on hold another almost 30min, she verifies my address etc then when I'm discussing how to get my package as it shows returned to sender SHE hangs up on me! Shows invalid address/ inaccessible etc when they had correct address and no one tried to contact me to resolve shipment. Such a scam that I had to pay shipping for something they didnt even bother to deliver.
  

  uniuni

  Date: 21/03/2025

  Dear *****,

  Thank you for taking the time to share your experience. We sincerely apologize for the difficulties you encountered while trying to reach our support team and for any frustration this situation has caused.
  We have reviewed your complaint and located your support ticket. To address this matter, we have contacted you directly to verify your shipping details. The driver had marked the parcel as Wrong Address and is currently returning it to the warehouse.
  Please be assured that we are working to confirm the correct delivery address and facilitate the next steps as quickly as possible.
  We appreciate your patience and understanding while we work to resolve this matter.
  Best regards,
  UniUni 

• Review fromSydnee S

  Date: 18/03/2025

  1 star
  **** uses them as a delivery service. They took a picture of the so-called package but didnt even bother looking at the address, as they delivered the wrong package. I called their customer service, and they stated they would escalate the issue. I was put on hold for 10 minutes, and then they hung up. Terrible. I can't believe Temu even use them.
  

  uniuni

  Date: 21/03/2025

  Dear Sydnee,

  Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration youve encountered, particularly with the reported hang-up during your call and the delivery issue you described.
  We want to assure you that your concern has been noted, and a Team Lead will be reaching out to you today to discuss your inquiry further and provide the necessary support to resolve this matter.
  We appreciate your patience and understanding while we work to address your concerns properly.
  Best regards,
  UniUni 

• Review fromOscar A

  Date: 18/03/2025

  1 star
  Awful service. Their driver threw my package from 10 feet away
  

  uniuni

  Date: 21/03/2025

  Dear *****,

  **** you for bringing this matter to our attention.
  We have located your support ticket and are currently reviewing your concerns. Our team will follow up with you directly to gather further details and ensure this matter is addressed appropriately.
  We appreciate your patience and understanding.
  Best regards,
  UniUni 

• Review fromAndrew D

  Date: 18/03/2025

  1 star
  Wow. Never heard of them 'til an Asia-based **** seller I bought from used them for the US phase of delivery. Due to porch piracy in my neighborhood I have packages delivered at my place of work (an elementary school). I had no idea when the item was arriving from ****. Finally turns out Uni CLAIMS item was "delivered to front door". Funny thing was, the date they claim is when the school was closed for the week due to spring break, and sealed behind a massive security fence. I expected nothing when I called their "customer service" and my expectations were met. Was kept on hold continuously...but the funny thing is, it started with "Your estimated hold time is 16 minutes." About 7 minutes later, the recording told me it was STILL "16 minutes". Then about 5 minutes later, the same voice said my hold time was now "22 minutes". Quite a time warp. That's when I gave up (probably what they want). This has to be closed down. Even in this day and age where "scum and villainy" is almost normal, this is beyond belief.
  

  uniuni

  Date: 21/03/2025

  Dear ******,

  Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience youve encountered.
  We understand your concern about the delivery marked as completed while the school was closed for spring break. We also apologize for the poor experience you had when trying to reach our customer service team. Your experience is not reflective of the level of service we strive to provide.
  We have located your support ticket and are currently reviewing your case. Our team will follow up with you directly to gather more information and work toward a resolution. Please be assured that we are committed to addressing this matter appropriately.
  We appreciate your patience and understanding while we look into this further.
  Best regards,
  UniUni

• Review fromAlex F

  Date: 17/03/2025

  1 star
  The **************** is Non Existent. In all the years I've lived where i do i have never had issues with any deliveries. The delivery instructions to get inside the apartment are VERY VERY Simple that even a young child who knows how to read would have no problem figuring it out, Not to mention the instructions are posted right on the front door of the building as well. The first package it shows the delivery was "attempted" which I find hard to believe due to the simplicity of the instructions. They then attempted again to deliver and I was advised the delivery driver could not get in and my shipment was being returned however when i look at the cameras, no one ever even showed up!!! I than called customer service and was waiting on hold for an Hour, Once the person answered and i began to explain my problem they then hung up immediately. Fast forward 2 weeks i have the company i bought the original product from sending me a reshipment and what do you know, SAME PROBLEM!! I call customer service again, This time on hold for one and a half hours only to be hung up on again!! The customer service is one of the worst I've ever delt with in my entire life. The drivers either are too lazy to follow VERY basic instructions or just have no care in the world to actually do there job. Very frustrating situation over something that should be so simple!
  

  uniuni

  Date: 21/03/2025

  Dear ****,

  Thank you for sharing your experience and bringing this matter to our attention. We sincerely apologize for the difficulties you have encountered, both with the delivery process and your attempts to reach our customer service team.
  We have located your support ticket and have updated the delivery instructions associated with your tracking number. The driver will be making another delivery attempt within the next 24 hours.
  Additionally, we are actively investigating your recent interactions with our phone support team, as the experience you described is completely unacceptable and not reflective of the service we strive to provide.
  We appreciate your patience and cooperation while we work to ensure this matter is properly addressed. Should you have any further concerns or details you would like to share, please feel free to reach out.
  Best regards,
  UniUni 

• Review fromEvonnia T

  Date: 14/03/2025

  1 star
  UUS.5.3.3.0.7.3.2.9.8.1.1.2.9.0.6.6.I am writing to formally report an issue with my recent package delivery. According to the tracking information, my package was marked as delivered to my address, which is the local post office. However, when I went to pick it up, I found nothing at the post office.After further inquiry, I discovered that the delivery was attempted after the post office had already closed. Instead of making a proper redelivery attempt or leaving the package in a secure location, the courier apparently left it in the grass near the post office. As a result, the package is now missing.This is completely unacceptable, as it has caused unnecessary inconvenience and potential loss of my order. I kindly request an immediate investigation into this matter and appropriate action to either locate my package or compensate me for the loss.Please let me know how you plan to resolve this issue as soon as possible. I appreciate your prompt attention to this matter.

• Review fromMonique J

  Date: 14/03/2025

  1 star
  Absolutely one of the worst delivery companies as far as tracking updates and customer service replies. Delivery drivers are even worse. All the cheap online shopping companies use them, **** etc., and its to save money but its just not worth it when you lose the quality of a good shipping company. I had received multiple delivery failed, contact failed or inaccessible when no one tried contacting me at all and I left in the notes to leave in our lobby. After 1 failed attempt on Sunday, I finally got my package on FRIDAY.

• Review fromCheryl P

  Date: 14/03/2025

  1 star
  Did not receive my package. Escalation did nothing. Told that an attempt was made to deliver but the business was closed. This is my home, not a business and I was home.

• Review fromSamuel L

  Date: 14/03/2025

  1 star
  Where is the Zero 0 Stars option? I have items shipped to my office because of porch pirates. They (UniUni) attempted a delivery on a Saturday and so it was undeliverable and taken back to the "warehouse". Uni Uni site states that they will retry delivery in ***** hours, nope. Called the super long wait time customer support line, and was told they would re-deliver on Wed the 12th. It is now the 14th and tracking still shows "out for delivery" There has been no further attempt to deliver. They have all my contact information if needed. Today, 3rd call, I was told..if it doesn't deliver today, call back and we will escalate it. To which I said, it's been almost a week since the first attempt, I want to escalate it NOW. No...let's see if it delivers today, if not, call back and we will escalate. What the actual funk!?Give me an option to go pick it up myself and I will. I hope Temu and others stop using this company is all I can say.

• Review fromBrittany R

  Date: 14/03/2025

  1 star
  Im actually starting to wonder if this is a real delivery service after reading many of the exact same complaints as mine. Attempted deliveries that were never attempted (we have a doorbell cam). I have reached out several times to triple confirm my address and delivery instructions and again more attempted deliveries that were not ever attempted. They will not allow you to simply pick up the package after being returned to warehouse several times. The tracking information and emails are not congruent. I received an email saying the package was now delivered to which it has not been yet the tracking number says its still out for delivery. There are no photos of proof of delivery as stated and Ive accepted the fact I will never receive this package. I have ordered from ***** many times and never had this issue. Unfortunately I cannot choose the carrier they use and this has been a terrible experience and waste of money. I dont know how this business even operates and that people actually use them.