Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package that was supposed be delivered by UniUni. I was home all day and received a email saying they could not deliver my package. My apartment faces the street and has no gates. How did they try to deliver?

  

  Business Response

  Date: 10/07/2025

  Dear *******,

  Thank you for bringing this to our attention.
  We understand your concern regarding the initial failed delivery attempt. After reviewing the tracking history, we can confirm that the parcel was successfully delivered on July 3, 2025, at 7:16 PM to the following address:
  *****************************
  Unfortunately, the driver did not include specific notes explaining why the first delivery attempt was unsuccessful. While this omission falls short of our expected standards for delivery transparency, we are pleased to see that the package was ultimately delivered.
  We appreciate your patience throughout the process and will use this case as a reminder to reinforce proper delivery documentation protocols with our driver team.
  If you have any additional concerns, please dont hesitate to reach out.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2 orders from the company ******. There were a total of 7 items. Halara shipped 4 items through **** and i received them a few days ago. The last 3 items were mailed using a service called UniUni. UniUni sent me a message stating the package was unable to be delivered. I live in a rural area where our mailing address is different than our physical address. They couldn't tell me how I could get this package. All of the delivery drivers where I live know how to deliver the mail. UniUni does not know how to delever the mail out here. Ill have to go through a nightmare trying to figure out how to get my package!

  

  Business Response

  Date: 10/07/2025

  Dear *******,

  Thank you for sharing your experience. We understand how frustrating delivery issues can be, especially in areas with separate mailing and physical addresses.
  Upon reviewing your case, our records show that the initial delivery attempt failed due to inaccurate or incomplete contact information, which prevented the driver from confirming the drop-off location. However, once the necessary details were received, our team promptly scheduled a second delivery, and your parcel was successfully delivered on July 6, 2025, at 8:22 AM to the following address:
  ************************************
  We acknowledge the challenges that can come with rural deliveries, and we're working to improve driver routing and address handling in less urban regions.
  If you have any further concerns regarding this shipment or future deliveries, please dont hesitate to reach out. Were here to help.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23539431
  
  I am rejecting this response because:  they changed the mailing address from 56 **** Gdns to 19 **** Gdns. They also lie about trying to contact me regarding delivery. I have had foot surgery and since 6/25/2025, I havent left my house. They also could have called me and I could have directed them to my home. I finally did get the package on 7/6/2025. No further action is required as i finally did receive the package. I do not recommend this carrier because the way they do business.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 16/07/2025

  Dear *******,

  Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and confusion you encountered during the delivery of your parcel.
  After reviewing the shipment history, we can confirm that a member of our Operations Team corrected the address from ********************************************************************************************************. Typically, such adjustments are made at the request of the vendor when they detect an issue with the original addresshowever, we understand how this may have caused concern, especially given your recent surgery and limited mobility.
  We also regret that our communication did not meet your expectations. While our drivers are expected to make contact when facing delivery challenges, its clear that in your case, this did not occur to the standard we aim to uphold.
  Although we are relieved to hear that you ultimately received your parcel on July 6, 2025, we take your feedback seriously. Your concerns have been flagged to our ***************** Team for a full audit of this interaction, and your experience will be used to reinforce accountability across our network.
  Please accept our apologies for the disruption and the inconvenience this caused. We appreciate your candid feedback and will continue working to ensure better consistency and care in future deliveries.
  Sincerely,
  UniUni

  Customer Answer

  Date: 16/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:30/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniuni had two failed delivery attempts on my Temu order. I contacted them directly and added my apartment unit number after the first failed delivery attempt. I was told by their ********************* that they were going to update my address by putting my unit number in their system. However, they didn't because I got a message about a second delivery attempt. I contacted them again and a Representative told me to contact Temu directly. I contacted Temu and a Representative told me that it's up to Uniuni if they are going to attempt a third delivery or return my package back to **** for a refund. Uniuni is useless when they state to contact them directly regarding failed deliveries on their website and on ****'s website. I don't want a refund, I just want my package delivered to my apartment unit that I updated. Thank you.

  

  Business Response

  Date: 10/07/2025

  Dear Skylar,

  Thank you for bringing this matter to our attention.
  We have reviewed your concern regarding the failed delivery of your Temu order. Please allow us to clarify the process. UniUni is contracted by **** to perform final-mile delivery, but we are not authorized to schedule or initiate second delivery attempts. Once an initial delivery attempt is unsuccessful and the parcel is returned to our facility, it is immediately routed back to the vendor as per Temus shipping policy.
  While we understand the frustration caused by not receiving your package, we are required to follow the protocols set by the merchant. In this case, **** manages all customer-facing actions following a failed delivery, including reshipment or refund. For this reason, we recommend contacting ***** customer service team directly to resolve the matter.
  We appreciate your understanding, and we remain committed to providing reliable service within the scope of our role as a final-mile delivery provider.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:30/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not deliver my package or attempt to deliver my package stated that it was out for delivery and it has been days. customer service does not answer or follow through with procedures.

  

  Business Response

  Date: 10/07/2025

  Dear Arion,

  **** you for reaching out and sharing your concerns.
  We have reviewed the details of your delivery and support history. According to our records, your parcel was successfully delivered on July 4, 2025, at 5:44 PM to the following address:
  *************************************************************************************
  In addition, our support team was actively engaged with your inquiry. An agent responded to your ticket within our standard response window and continued to follow through in line with our support procedures.
  We understand that delivery concerns can be frustrating and take every report seriously. If you believe the parcel was misdelivered or not received despite the confirmed delivery scan, we encourage you to follow up on your ticket so we may guide you through the appropriate next steps.
  Thank you for your understanding, and we remain committed to resolving this matter.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:30/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im beyond angry at this parcel company! The packages I order used to be sent by ******** but they became neglectful of delivery timelines with international packages, and refused to take accountability. I assume enough people complained since we now have UniUni IN *******! ??UniUni leaves packages that have cleared Customs multiple times for DAYYYYYYYYSSSSSSSS on end, despite there being a delivery time. Its almost like they do it intentionally, and then it is often delivered on the final day of the delivery window. I understand its difficult to maintain a timely manner with package but I NEVER CHOSE THIS CRUMMY SERVICE!!! It was chosen by the seller of my items. X, ********, and TikTok users have even called them out for this. Currently I am on the phone with them with 13 minutes to go before I can speak with an agent! I have been on the phone for 24 minutes now, its 2:40pm. THIS IS UNACCEPTABLE!!!! They need to be HEAVILY regulated and fined for making packages late.

  

  Business Response

  Date: 10/07/2025

  Dear *****,

  Thank you for taking the time to share your concerns. Were sorry to hear about your frustration and appreciate the opportunity to clarify the details of your parcels journey.
  Upon review, the parcels tracking shows the following:
  Shipping information was received on June 21, 2025
  The parcel arrived in the **** and cleared customs on July 1
  It was handed off to UniUni the same day and scanned into our network on July 3
  Delivery was attempted twice, and the parcel was successfully delivered on July 5, 2025 at 6:23 PM
  Its important to note that UniUni's responsibility begins only once the parcel is scanned into our network. The delay between June 21 and July 1 occurred prior to our involvement, during the first-mile or customs transit period. If you wish to better understand that portion of the delay, we recommend contacting the vendor you purchased from.
  Once the parcel was in our possession, it was delivered within our standard service window, which allows up to 48 hours from initial outbound scan.
  We also acknowledge your experience with our phone support wait times. We recognize this as an area for improvement and are actively working on system upgrades and resource expansion to better serve our customers.
  Thank you again for your feedback. We remain committed to delivering transparent, reliable service.
  Sincerely,
  UniUni

  Customer Answer

  Date: 15/07/2025

   
  Complaint: 23538084
  
  I am rejecting this response because: This is a failed attempt of gaslighting based manipulation. I studied psychology, I do not play that game nor do I fall for scripted responses provided from an bot, I also managed a retail store beforeI know WHAT we are trained to tell consumers to let them down easy.

  1. UniUni provided documentation that A (plural for one) attempt was made to my home.

  2. I provided documentation from a LIVE STREAM security system, that I screen-shot the time stamp forthat they LIED!

  3. I am politely DEMANDING PROOF OF ATTEMPTED DELIVERY, via photo/video based evidence otherwise it did not happen.

  4. During this day, I had a ring door ******* one came to my property NOT ONCE! 
  

  5. UniUnis big red flag is they declared a delivery attempt was made, now they are back pedaling saying two were made. I call nonsense, and Im certain that UniUnis driver was mentally off in Wonderland/La La land, because almost EVERYONE on my street has a ring doorbell aside from me. Sooo why you lying UniUni?

  6. I had filed a police report regarding UniUni upon this attempted delivery being made. It was forwarded to my states attorney general and she is currently investigating it allegedly because unlike UniUni-she doesnt dismiss security cameras. 
  

  This packaged was also scheduled for Re-Delivery at 11am on Saturday July 5th, 2025. It didnt show up until Monday July 7th, 2025 at 3:15pm. So, I have no idea who these people are getting information from, but it was supposed to be here by the 3rd at the latest and Temu warranted me a full refund. Sorry.I dont play games.

  Do better!

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:30/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10, 2025 we received a package (tracking number: JY25CAA0U012314341) from Uniuni that was ordered from *****. During the delivery Uniuni's delivery driver drove into our driveway and crashed their car into our garage and promptly left the scene without informing us, causing significant damage resulting in our garage needing to be replaced (approximately $2500 in damages). That evening, we filed a police report on what happened and also sent an initial email to Uniuni (still no response) and called the support line on June 13, 2025 with the representative telling us that the incident had been escalated to the Operations Manager and that the Manager will be in touch with the police. Upon following up with the police on June 18, ************************************************************************************************** a voicemail on June 16, 2025 stating that they had the information and will forward it to the police. We called the customer support line a second time on June 26 with the representative stating that they were still conducting an internal investigation and stating that these take at most 5 days, this second phone call was 2 WEEKS after the incident and we are not sure how an internal investigation that should take at most 5 days is still continuing 2 WEEKS later especially when there is an open police case with evidence documenting the entire incident of the driver damaging our garage. For both of these phone calls we were told the company would follow up with us for any updates and apart from the initial voicemail after our first call where an employee had stated that the information was sent to her manager and the manager will contact the police, have not received any additional information. This company has been dragging their feet and failed to provide the necessary information about the driver over a long time span since the incident and has also failed to make amends for the damages caused by their employees negligence.

  

  Business Response

  Date: 16/07/2025

  Dear *****,

  Thank you for your message and for bringing this matter to our attention.
  We sincerely apologize for the distress and property damage caused during the delivery of your order (Tracking Number: JY25CAA0U012314341). We fully understand the seriousness of this incident and deeply regret the delay in communication youve experienced since your initial report.
  Upon internal review, weve located your support ticket (#*******), where one of our Team Leads is actively coordinating with the Station Manager assigned to the delivery region. We can confirm that the appropriate operational contact is cooperating with law enforcement and is in the process of providing all required driver details as part of the ongoing investigation.
  UniUni remains fully committed to transparency and accountability in cases involving driver conduct. While our internal processes require careful validation of all incident details, we recognize that the delay in timely updates has further impacted your experience, and for that, we extend our sincerest apologies.
  Should any further documentation be required from our end to support your ongoing case, please feel free to contact our support team directly, and we will prioritize your request accordingly.
  Sincerely,
  UniUni

  Customer Answer

  Date: 23/07/2025

   
  Complaint: 23532062
  
  I am rejecting this response because: it has now been 2 more weeks since my initial complaint and this "company" has still not sent the necessary information to the police. It has been well over a month since the incident and the entire delay from the uniuni team is reflective of the lack of concern this company has in resolving the matter.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:30/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item has been in town since late May. Multiple complaints and requests to deliver properly were made via email and phone calls. Vendor has been helping on my behalf as well. No more attempts to deliver has been made after June 5 and we are at end of June (June 28). Uniuni has been refusing to deliver to somewhere public and drivers have been automatically marking the address as undeliverable. We have provided alternate residential address with no response or further attempts being made. At this point, we are considering the package stolen since they are keeping it with no obvious intention of delivering. If you are purchasing somewhere that utilizes UniUni, I strongly advise against it as they will hold your package and not deliver it. Its been over a month and I still have not received my package nor any kind of communication on what theyre doing to attempt delivery. Instead, I have to do the work of trying to get my package. This is absolutely ridiculous.

  

  Business Response

  Date: 10/07/2025

  Dear *******,

  Thank you for your message. We sincerely apologize for the delay and the ongoing inconvenience you've experienced with this delivery.
  After reviewing your case, we can confirm that your parcel has remained at our facility since early June, and despite multiple attempts by our customer service team to trigger a second delivery, there appears to be an unresolved issue at the warehouse level that has prevented the booking from proceeding.
  We understand your frustration, especially given that youve made multiple efforts to provide updated delivery instructions and alternate residential addresses. Please know that we have escalated this matter to our warehouse operations team and are currently working to verify both the parcels exact location and its eligibility for redelivery.
  Once we receive a response from the warehouse, our support team will follow up on your ticket with next steps. We take this situation seriously and are committed to resolving it as quickly as possible.
  We appreciate your patience and understanding as we work to correct this issue.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 13/07/2025

   
  Complaint: 23531466
  
  I am rejecting this response because:

  business had emailed stating the package was found and would be delivered within 48 hours. Its been over 48 hours, no response, no delivery attempt being made. This company are thieves and stealing packages. Its been in their possession since late May and it is now mid July. They are absolutely refusing to deliver. The first 3 delivery attempts are FALSE as they state its gated or non accessible but it is a public space. They also never called despite numerous instructions to call if they needed help with retrieving package. The delivery drivers are marking that the they attempted delivery without actually trying to deliver. 
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 22/07/2025

  Dear *******,

  Weve completed a full review of your case and understand the continued frustration around the lack of progress on your delivery.
  Your parcel has remained in our storage area for an extended period, despite multiple requests and updated delivery instructions submitted on your end. As of July 10, 2025, at 2:29 PM, it was booked for delivery from our warehouse, a confirmation that was also communicated to you by email by one of our team leads.
  Given the delay between that booking and a confirmed delivery attempt, weve escalated your case directly to the station manager responsible for this region. Your ticket, #*******, has been flagged for immediate review, and well be following up with you as soon as we receive final confirmation on both the parcels location and next delivery window.
  
  Sincerely,

  UniUni

• Initial Complaint

  Date:27/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to get support on my package which has been out for delivery for multiple days then it said my delivery was being taken back to the warehouse after being attempted to deliver at 11:24pm cdt that was never actually attempted the customer support is a joke and i messaged customer support and they sent me an email saying my package was delivered to the wrong address and to send a picture of my home this is by far the worst delivery service i have ever had

  

  Business Response

  Date: 22/07/2025

  Dear *******,

  Thank you for your message. We understand how frustrating this experience has been and want to address your concerns with full transparency.
  Weve reviewed your case thoroughly and have included screenshots of:
  The Proof of Delivery (POD) captured at the time of delivery, and
  A comparison of the delivery address submitted by your vendor with a corresponding ****** Maps image of the delivery location.
  This review confirms that your parcel was delivered on June 30, 2025, at 10:56 AM to 893 N 100 W, [City], *****, which is the exact address provided by the vendor at the time of shipment. Based on this information, we consider this a successful delivery as it was completed in accordance with the address we were instructed to deliver to.
  If the address submitted during checkout was incorrect or incomplete, we strongly recommend reaching out to your vendor directly to discuss possible resolution paths, such as a refund or replacement. As the last mile carrier, we are responsible for delivering to the address provided, and we do not have the authority to alter, reroute, or override shipment information without vendor instruction.
  We sincerely regret that this experience did not meet your expectations, and we appreciate your feedback. If theres any additional documentation youd like us to forward to your vendor on your behalf, wed be happy to assist.
  Sincerely,

  UniUni

• Initial Complaint

  Date:27/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted 2 contact forms to request a change of address and schedule a redelivery over the past 5 days. I have received no response from Uniuni even though they claim ***** hours for a response. I need better communication and my package redelivered to the updated address. Tracking number is UUS56D0734363166430 for reference.

  

  Business Response

  Date: 22/07/2025

  Dear *****,

  We can confirm that the updated address you submitted on Monday, June 23, 2025, at 3:14 PM was received and processed by our team. We responded and updated the delivery information on Friday, June 27, 2025, and immediately scheduled the second delivery based on the corrected address.
  Your parcel was successfully delivered on June 30, 2025, at 10:33 AM to:
  ********************************************************************************************
  We sincerely apologize for the delay in processing and dispatching the second delivery. During that period, we were managing a surge in delivery issues in the region, primarily due to a high volume of address corrections and rescheduling requests. This caused a brief backlog, which impacted timelines in certain areas, including yours.
  Were pleased to confirm the parcel has now been delivered, and we appreciate your understanding throughout the process. If theres anything further we can support you with, please dont hesitate to let us know.
  Sincerely,

  UniUni

• Initial Complaint

  Date:26/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A shipment from ***** to ******, ** is on UniUni warehouse for more than a week and they are taking so long to do deliver my shipment. Till now I have not received it. The customer care is simply saying "we are looking on it, it will get delivered soon" for the past 10 days. There is no proper update or any initiative on the complaint we raise. Very worst service ever seen. The shipment was booked on 6 June 2025, its almost 20 days. What type of service is this ?

  

  Business Response

  Date: 22/07/2025

  Dear Jagan,

  Thank you for reaching out and giving us the opportunity to clarify the timeline of your shipment. We completely understand how frustrating delays can be, especially when you're relying on timely updates, and we appreciate your patience.
  Weve attached a screenshot of your parcels scan history to provide full transparency regarding its journey. Based on this tracking record:
  
  Timeline Highlights:
  Shipping Details Received: June 9, 2025
  Customs Clearance Completed: June 26, 2025 The parcel was released to us following customs processing
  Parcel Received by UniUni: June 27, 2025 at 6:17 AM (Scan Code 200 "Parcel Scanned")
  Dispatched for Delivery: June 27, 2025 at 6:31 AM
  Delivered: June 27, 2025 at 12:04 PM to [Full Address]
  
  Its important to clarify that UniUni is the final-mile delivery partner and we do not take possession or control of the parcel until it is officially received and scanned into our system, as indicated by Scan Code 200. Any delays prior to that point typically involve upstream handling and customs processing, which we unfortunately do not have visibility into.
  That said, once the parcel was in our care, we moved quickly to dispatch and complete delivery within the same day.
  If you would like more insight into the delay prior to June 27, we recommend contacting your vendor directly, as they may be able to engage their international logistics partners or customs liaison for further details.
  Were glad to confirm that your parcel has now been delivered, and we truly appreciate your understanding throughout this process. Please let us know if theres anything further we can assist you with.
  Warm regards,

  UniUni