Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:19/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 27 July, tracking information showed package out for delivery. I was present at my home, which is EASILY accessible the entire day and no one ever showed up to deliver. I waited several days and called and submitted a support ticket with UniUni about the issue. They said they would talk with the warehouse team and also escalate to a supervisor. I received an email saying they would follow up within ***** hours. No one reached out to me so I called again and was told the EXACT SAME thing AGAIN. After this nothing changed and again no one reached out to me. After over a week of waiting, tracking information updated saying "Failed Delivery" on 27 July, though the update posted on Aug 4th. I called again and was told verbatim, AGAIN the SAME THING. Now on 19 August I STILL have not received my package. Yesterday on 18-Aug tracking updated saying it was at "Destination Hub" several states AWAY. I checked this morning on 19-Aug and tracking still showed the same. 3 hours later, tracking information was deleted and the uniuni tracking system states that it is not a valid tracking number so I am unable to get anymore updates. WHERE THE **** IS MY PACKAGE UNIUNI? I paid several hundred dollars for a gift to my wife MONTHS ago. THIS BUSINESS IS NOTHING BUT A SCAM! I would NEVER willingly use them for business. They were selected for use by the retailer and NOT ME but I was still the one to pay shipping meaning that I am their customer. They have FAILED in every aspect of their business. I warn anyone about even THINKING of using this company ever in the future.

  

  Business Response

  Date: 24/08/2025

  Dear Colenan,

  On behalf of UniUni, please accept our sincere apologies for the experience youve had with this delivery. We understand how frustrating it must have been to wait for your parcel without clear updates, particularly given the importance of your order.

  After a full review, it appears your parcel was misrouted and sent to the wrong warehouse, which caused significant delays while it was redirected back into the correct network. In these situations, it can be difficult for our Customer Support team to provide accurate updates or timelines, as transfers between warehouses due to routing errors may take 710 days to complete.
  

  We recognize that this delay was not acceptable and regret the lack of consistent follow-up you experienced. We are pleased to confirm, however, that your parcel was successfully delivered on August 24, 2025, at 15:09:39.
  

  We greatly appreciate your patience and feedback, and please know that your case has been shared internally to reinforce accountability and to strengthen our processes so that similar situations are avoided in the future.
  

  Kind regards,
  UniUni

• Initial Complaint

  Date:19/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 items from ***** and they were never delivered to me by *******. I filed a complaint and the response I received was that the vendor had given them a DeLand, FL. address but ***** showed my correct address in *********, **. One tracking order showed a delivery in *********** and I never even received a response regarding where that package went. Unu Uni did not provide sufficient customer service and ***** only says to contact Unu Uni. Either way, *** lacked any type of responsibility for the package not being delivered correctly even though ***** shows my correct address. *** shouldn't be doing business in the ** if it doesn't follow through with their US customers and provide adequate service of their deliveries.

  

  Business Response

  Date: 24/08/2025

  Good day,

  Thank you for bringing this matter to our attention. We have reviewed your case, including the tracking history and delivery details. Our records confirm that the shipping address provided to UniUni by the vendor was **************************************
  The parcel was delivered successfully to that address, as reflected in the tracking history. Please note that UniUni does not make address changes on shipments. We deliver strictly to the address provided by the vendor at the time of order, and in this case, no modifications were made by our team.
  As the parcel was delivered to the address supplied to us, we are unable to retrieve it. We recommend sharing the attached tracking record with your vendor as proof that the delivery was completed in accordance with the shipping details they provided.
  We regret the frustration this has caused and appreciate your understanding.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 26/08/2025

   
  Complaint: 23762824
  
  I am rejecting this response because: The document provided does not show a link with ***** that identifies this was my order.  Uni does not show even a courteous email to ***** on my behalf to determine why there was a mishandling of my order. Uni says it was ***** fault and ***** says it was Uni. I recommend that this complaint be marked as a poor, inadequate response. The document provided has no identifying number from the original order and could be anyone's information. There is also no interaction with the companies to resolve their own communication and service failings. Sorry but the response lacks a true attempt to resolve an error to a customer.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 05/09/2025

  Dear ******,

  Thank you for your patience as we reviewed your case further. We understand your concern that the documentation previously provided did not clearly link your ***** order to the delivery record, and we regret that this added more frustration instead of providing clarity.
  To be transparent, the address information we received from ***** is exactly what was applied to your shipment. We have now included an updated screenshot that shows this address as provided, so you can see what we received from the vendor. While we are sorry that this process has not been helpful up to this point, we hope this documentation supports your discussions with ***** regarding resolution.
  We recognize how disappointing this situation has been. Please know that we are committed to supporting you with accurate information so that ***** can address your claim properly.
  Sincerely,
  UniUni

  Customer Answer

  Date: 05/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:19/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a Delivery Failed message on my order after no delivery attempt was even made have wrong camera that would notice activity. And after waiting 50+ minutes on the phone the person tells me that there was no written issue from driver on why my package was not delivered and could not provide a solution. Terrible service would not recommend to anyone!

  

  Business Response

  Date: 24/08/2025

  Dear ******,

  Thank you for your patience while we reviewed your case. Our records confirm the following delivery timeline:
  On August 17, 2025, at 19:14:45, the parcel was scanned as Failed Delivery (231: FAILED_DELIVERY_RETRY1). In these situations, the parcel is scheduled automatically for a redelivery attempt within 48 hours.
  The parcel was then successfully delivered on August 19, 2025, at 18:16:50 to ******************************************************************************************
  We understand the experience you described was frustrating, and we appreciate you sharing this feedback. We are in the process of enhancing our procedures to ensure clearer communication when a delivery cannot be completed on the first attempt. This will allow customers to have better visibility into the status of their parcel.
  Thank you again for bringing this to our attention and for giving us the opportunity to improve.
  Kind regards,
  UniUni 

• Initial Complaint

  Date:19/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered items that I need by the end of the month. After making the order I see that the wrong address populated and so I tried to correct it but it would not allow. I understand that this was my mistake but I called customer service and spoke with someone and they told me the address could be corrected once the courier picked up the package. I then reached out to the courier once my package cleared customs and was in the ** and just got a generic email response regarding my address change. The next day I got a notification that my package was out for delivery, so I tried to contact the courier again through message but got another automated response. I got another notification stating that my item could not be delivered due to an incorrect address. I then called customer service again and waited on hold for what seemed to be ages! When I finally got in contact with someone, he told me I had to wait untilI my package came back to the warehouse before they could change the address. That was days ago and I have not received my packages or had any response to my emails for an address change. I would like to get my things or have yhe option to pick them up! This is actually ridiculous!

  

  Business Response

  Date: 24/08/2025

  Dear *******,

  Thank you for reaching out and for sharing the details of your experience. We sincerely regret the frustration youve encountered in trying to correct your address and receive your order on time.
  After reviewing your case, our records confirm the following:
  Tracking UUSC000011429549 was delivered on August 19, 2025, at 17:20:25 to **************************************************************
  Tracking UUSC000011457444 was scheduled for a second delivery on August 19, 2025, at 8:48 AM. Please note that second deliveries can take up to 10 days to complete as the warehouse works to place the parcel on an available route.
  Regarding the address change: once a parcel is in transit, address modifications cannot be made until the item has returned to the warehouse. This process is in place across all logistics networks to ensure accuracy and protect parcel security. Unfortunately, this is why your requested change could not be completed mid-route.
  We understand how disappointing this situation has been, especially since your items are time-sensitive. Your second parcel is still moving through the redelivery process, and you will receive updates as soon as it is scanned onto a route. At this stage, pickup is not available, as parcels must flow back through the warehouse network before they can be reassigned.
  We appreciate your patience, and we will continue to monitor your case to ensure the parcel is redelivered as quickly as possible. If you have not received the item within the expected timeframe, please reach out to us again so we can escalate further.
  Kind regards,
  UniUni

• Initial Complaint

  Date:15/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an item from AliExpress/Temu, they used UniUni to deliver.The first time it was through Temu, the package is marked as delivered, they even showed pictures. I went to the ** Box to pick it up, the guy on the counter says the guy took pictures outside but never went in to actually drop it off. The delivery guy pocketed the item. Second time, I placed an order on AliExpress. My item goes out for delivery in the morning. A few items later I get a notification that there was an error and its being sent back to the warehouse. Shocked, I contacted UniUni. Apparently they dont deliver to ** Boxes. Im confused. Ive had COUNTLESS packages dropped out at the ** Box from them. The chat on the website stops answering and tells me to either call or submit a ticket. I submitted a ticket and its been 24+ hours and nothing. I decided to call and I get placed on hold for over 30 minutes where the calls then drops and I have to start all over. This feels like a scam at this point. I just wish I had a choice on tho my package was being shipped with.

  

  Business Response

  Date: 19/08/2025

  Dear ****,

  We sincerely apologize for the confusion and poor experience youve had with this delivery.
  To clarify, our drivers are not permitted to deliver to **** stores or PO Boxes, as doing so can result in penalties. While some individual **** locations have occasionally accepted our deliveries in the past, the majority do not, which is why our drivers are required to mark these stops as undeliverable. In this case, the delivery photo you referenced was taken only to confirm that the destination was a **** store.
  We did locate your support ticket #******* (submitted on August 18, 2025) and noted the alternate address you provided:
  **********************************************************************************************
  We have updated your tracking number with this address and booked a second delivery. The parcel will be dispatched once the warehouse assigns it to an available route, with delivery expected within 10 business days.
  Please accept our apologies for the frustration this has caused. We are committed to ensuring your package reaches you successfully at the updated address.
  Sincerely,
  UniUni

• Initial Complaint

  Date:14/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about the unacceptable handling of my packages and to request urgent action. My packages have been held at a warehouse without explanation. I need them shipped immediately and delivered to the following address within two days I have already spoken to ***** and ****** from your customer service team, but my experience has been extremely frustrating they have been rude, misleading, and have hung up on me multiple times. This is not the level of professionalism I expect from any company.I expect confirmation today that these packages are being shipped urgently. If this is not resolved, I will be filing formal complaints and ensuring I never use UniUni again

  Customer Answer

  Date: 14/08/2025

  UUS57T1896574386258
  GV25USA0U021727841
  UUS57T0564573556842
  

  my three tracking numbers 

  i need them delivered by tomorrow 

  

  Business Response

  Date: 19/08/2025

  Dear Muka,

  We sincerely apologize for the unacceptable service you experienced, both with your delivery and in your interactions with our customer service team. After reviewing your case, our leadership team has confirmed your concerns and taken immediate corrective action with the agents involved. While we cannot disclose specific personnel actions, please know the matter was handled swiftly in line with our standards.
  At present, the only parcel still outstanding is UUS57T1896574386258, which was unfortunately returned to our office again. On August 18, 2025, our **************** Manager escalated this matter directly to the warehouse after noting the failed delivery. Since then, the manager has been following up daily to stress the importance of completing this delivery.
  We have located your support ticket #*******, which will be updated as soon as the warehouse confirms when the next delivery attempt will occur.
  Please accept our deepest apologies for both the delay and the poor experience you had with our team. We are committed to resolving this matter as quickly as possible and improving the quality of service provided to all our customers.
  Sincerely,
  UniUni

  Customer Answer

  Date: 20/08/2025

   
  Complaint: 23744538
  
  I am rejecting this response because:
  The delivery was failed YET again. The delivery address is **********************************************. I have already made this change several times so i am unsure why you guys keep failing to deliver my package. GIVE ME MY PACKAGE

  Sincerely,
  
  Muka Mbuba

  

  Business Response

  Date: 24/08/2025

  Dear Muka,

  We sincerely apologize for the unacceptable service you experienced, both with your delivery and in your interactions with our customer service team. After reviewing your case, our leadership team confirmed your concerns and corrective action was taken internally to address the service failures. While we cannot disclose specific personnel actions, please be assured that the matter was handled promptly in line with our standards.
  At the time of our last communication, parcel UUS57T1896574386258 was still outstanding and under active follow-up. We can now confirm that all of your parcels have been successfully delivered.
  We appreciate your patience throughout this process and regret the frustration and inconvenience caused by the repeated delays and lack of clear communication. Please accept our thanks for bringing this matter to our attention, as it has reinforced the need for stronger oversight and accountability.
  Kind regards,
  UniUni 

• Initial Complaint

  Date:12/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UniUni is reporting that they are attempting to deliver my orders, but their own tracking system proves this is a lie. Their tracking system shows that the packages were received in the warehouse, then less than 25 seconds later it says the delivery was attempted, then it failed due to severe weather (it has been warm and sunny for weeks) or force majeuer (which would seem to be unlikely as there is nothing of note that would be preventing delivery), and then it has been returned to the warehouse and I need to contact them for final delivery.I now have 3 orders which they have done this for in the last week, and their customer service just keeps repeating that the order was returned, but cannot explain why. Even when it is pointed out that their own system shows the delivery could not possibly have actually been attempted in less than 25 seconds, they just say that I have to request redelivery using the online form. I verified the address with them and they confirm that they are able to deliver to my address, but as yet they have never completed a single delivery to me.This company has failed to deliver in the past as well. A previous delivery was marked as failed attempt twice in the space of an hour, but I was home and my security cameras showed that there were no attempts to deliver that entire day. Further the timeframe was likewise impossible as I live in an area that takes at least 25 minutes one-way to reach from the nearest possible warehouse location and there is no possible way they could have left the warehouse, tried to deliver, then returned to the warehouse, then tried to deliver again in the space of an hour.

  

  Business Response

  Date: 19/08/2025

  Dear *******,

  We sincerely apologize for the ongoing frustration and confusion youve experienced. After reviewing your case, we agree that the tracking history for your parcels appears unusual and understandably raises concerns.
  Here is what we can confirm:
  Parcel UUS57R0835567664219 was pre-emptively returned to the vendor. We have asked the warehouse for clarity as to why this occurred and are awaiting their response.
  Parcels UUS5831787610276581 and UUS5851786621993432 initially showed movement out for delivery, but shortly after, they were scanned back to the warehouse and placed into storage. Requests for second delivery have already been submitted for both of these parcels.
  To simplify what youre seeing in the tracking history: the scans reflect that the parcels were picked up and processed, but instead of being successfully delivered, they were routed back to the warehouse on the same day. This can sometimes happen due to operational errors, such as routing or loading issues, which unfortunately were not clearly explained in the tracking system.
  We have escalated this case directly to the warehouse management team to investigate why these parcels followed this path and to ensure the second deliveries are completed as quickly as possible. We have also located your customer support ticket #*******, which will be updated as soon as we receive confirmation.
  Please accept our sincere apologies for the lack of clarity and for the repeated inconvenience. We are treating this as a priority and will follow up with you once we receive further information.
  Sincerely,
  UniUni

• Initial Complaint

  Date:11/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Now 3 orders via TEMU that UniUni have failed to deliver. The reason being incorrect address and multiple failed attempts The address is CORRECT and no attempts have been made. This is so frustrating. **************** is horrible.

  

  Business Response

  Date: 19/08/2025

  Dear ****,

  We sincerely apologize for the frustration this situation has caused. After reviewing your case, we did identify that both of your orders encountered an address formatting issue. While the address itself was correct, the formatting within our system caused delays in the delivery process. We shared screenshots with you to illustrate this formatting discrepancy.
  We are pleased to confirm that both parcels have now been successfully delivered:
  Tracking JY258510U446199558 on August 12, 2025, at 11:58
  Tracking JY258710U446184376 on August 13, 2025, at 15:34
  We sincerely regret the inconvenience this caused. For future deliveries, we recommend submitting a ticket once you receive your UniUni tracking number so that we can manually confirm the address formatting and prevent further issues.
  Additionally, this matter has been shared with our Operations Team, as we are continuously seeking ways to improve our systems and ensure customers receive a more seamless delivery experience.
  Thank you for bringing this to our attention.
  Sincerely,
  UniUni

  Customer Answer

  Date: 19/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** How

• Initial Complaint

  Date:11/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with UNIUNI has reached an unacceptable point, and your customer service team has been completely unable (or unwilling) to resolve it.I placed an order from *****, shipped via UNIUNI, in the amount of C$511.62. It was picked up on July 30 from customs by your driver. It has now been 10 days in UNIUNIs possession with no delivery and no clear update.Over the past week, I have called customer service more than eight times. Each time I have received a different, contradictory explanation - stuck at customs, sent back to *****, driver picked it up but didnt deliver it. I have spoken with two supervisors, but neither has given me a straight answer or followed through on their promise to call me back within 24 ******** this point, the only explanation is that my package has been stolen or lost due to negligence. The complete lack of transparency, urgency, or accountability from UNIUNI is unacceptable.

  

  Business Response

  Date: 19/08/2025

  Dear ******,

  We sincerely apologize for the frustration and concern this experience has caused. We recognize the importance of timely, transparent updates and regret that this was not your experience with us.
  After reviewing your case, we confirmed the following timeline:
  Shipping details were received on July 26, 2025.
  The parcel was released from customs and picked up by UniUni on July 30, 2025.
  There was a delay between customs pick-up and the parcels arrival at our warehouse on August 12, 2025, at 06:36. During this period, the package was still in transit within the network, but no additional scan event was generated to provide visibility for you or our customer service team.
  The parcel was successfully delivered on August 12, 2025, at 16:23.
  We fully understand why the lack of updates led to concerns about transparency. Please accept our sincere apologies for the gap in information during this period. We are actively reviewing our processes to improve tracking visibility and communication so that customers do not face this kind of uncertainty in the future.
  Thank you for bringing this matter to our attention.
  Sincerely,
  UniUni

  Customer Answer

  Date: 19/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Hemat

• Initial Complaint

  Date:08/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 packages that I was expecting. Uniuni claims it was unable to be delivered both times for both packages. I was home each day they claim. I don't live in the city and my house and address are clearly marked. I tried contacted uniuni several times. The phone just repeats the same message and never connects you to a person. The chat claims it is relaying the information to someone else to submit a ticket. I even filled out the ticket myself. I did all of this numerous times. It has been since 8/5. I have received no communication from this company and they have failed to deliver my packages. I even contacted the merchant who also contacted Uniuni. At this point, I feel Uniuni has stolen my packages. Tracking numbers:UUS57Q0837562616702 UUS57P0833558136979

  

  Business Response

  Date: 19/08/2025

  Dear *******,

  We recognize the delay in responding to your inquiries and sincerely apologize for the frustration this caused. After reviewing your case, we are pleased to confirm that your parcels with tracking numbers UUS57Q0837562616702 and UUS57P0833558136979 were successfully delivered on August 11, *********************** **********, ***
  We regret that our communication did not meet your expectations and that you were left without clear updates while waiting for your packages. Please be assured that we are taking steps to strengthen our responsiveness and ensure better visibility for customers moving forward.
  Thank you for bringing this matter to our attention, and we appreciate your patience throughout this process.
  Sincerely,
  UniUni