Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Statement Regarding Package Delivery Incident UniUni Today, my package was delivered by UniUni in an extremely unprofessional manner. The driver did not exit their vehicleinstead, they opened their window and threw the package onto the middle of the sidewalk. Pedestrians walking by had to step over it just to pass. The package was not placed at my door or on my front porch, and it was left completely exposed where anyone could have taken it.This careless handling not only posed a risk of theft but also could have resulted in damage to the contents. I am extremely disappointed with the lack of care and respect shown during this delivery by UniUni.I expect appropriate action to be taken to ensure this does not happen again.

  

  Business Response

  Date: 19/08/2025

  Dear *******,

  We sincerely apologize for the way your package was delivered. The behavior you described, where a package was thrown from a vehicle and left on the sidewalk, is completely unacceptable and falls far below UniUnis standards for professionalism and care. We fully recognize how this created both a risk of theft and potential damage to your parcel, and we regret the stress and inconvenience this caused.
  A formal driver complaint has been filed with the complete details of your incident. This has been escalated to the drivers manager for immediate review. While we are unable to disclose the specific disciplinary measures taken, please be assured that the matter is being handled swiftly and appropriately, and the driver will be held accountable.
  In addition, we are sharing this case with our operations and training teams to reinforce the expectations we have for safe and respectful delivery practices. Your feedback is valuable in helping us identify and correct behavior that does not reflect our commitment to customers.
  We truly regret that you experienced this situation and appreciate you giving us the opportunity to address it.
  Sincerely,
  UniUni

• Initial Complaint

  Date:08/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dress was ordered on July ****** Order number ZZ6721174921 Tracking number UUS57N520552815758 Out for delivery starting July 28, 2025 - returned to Warehouse Aug 4, 2025 - Failed attempt due to wrong address.When i called *************** ordered from) they showed the right address on file.When I contacted UNIUNI I had put the wron address on the package.I was not contacted and it was only the first attempt at delivery ad according to website it would only be sent back to warehouse after 2nd attempt.There is also no chat bot on the website This is a dress for my daughters weeding on Aug 31---I can not get anyone to call me back, anser an email, or a customer support ticket---when I finally get thru, no one has any idea when it will be shipped and then once it does will take 10 business days.I need this to be over nighted so that I have a dress....I have put the amount, but I would rather have the dress

  

  Business Response

  Date: 19/08/2025

  Dear *********,

  We sincerely apologize for the difficulties youve experienced with this delivery and fully understand the urgency of receiving your dress in time for your daughters wedding.
  After reviewing your case, we confirmed that your address has been corrected and a second delivery has already been booked by our customer service team. Your tracking number has also been escalated to the warehouse for priority handling so that it is dispatched without further delay.
  We regret that you were not contacted sooner regarding the address issue and that this caused unnecessary stress during such an important time. Please be assured that our team is actively monitoring your case and will continue to follow up with the warehouse until the delivery is successfully completed.
  We greatly appreciate your patience and thank you for giving us the opportunity to resolve this matter.
  Sincerely,
  UniUni

  Customer Answer

  Date: 19/08/2025

   
  Complaint: 23715065
  
  I am rejecting this response because: the dress will not arrive in time.

  Also, since UNIUNI did not respond to me or Azazie (dress company), Azazie has handled the situation.

   

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A package ordered through **** was shipped and transferred to this company for final delivery. **** has confirmed the package was received. By Uniuni's own tracking program, there has been no update for 10 days. Customer support has been thoroughly unhelpful stating package was never received. Given the multitude of negative interactions and reviews from across different websites I am not optimistic about the package being delivered.

  

  Business Response

  Date: 14/08/2025

  Dear ****,

  Thank you for sharing your feedback. We sincerely apologize that the tracking updates for your parcel were not helpful in keeping you informed. We understand how frustrating it can be when information does not reflect the most current status, and this is an area we are actively working to improve.
  Our records confirm the parcel was delivered on August 10, 2025, at 11:20 AM to the address **************************************. We received the shipping details on July 28, 2025, the package cleared customs on August 8, 2025, was scanned at our warehouse on August 10, 2025, at 7:46 AM, and delivered later that morning.
  We regret that the tracking process did not reflect these updates in a timely or clear way for you and our **************** team. Please be assured this feedback has been noted and will be used to help us improve both our tracking accuracy and customer communication.
  Sincerely,

  UniUni

  Customer Answer

  Date: 15/08/2025

   
  Complaint: 23712130
  
  I am rejecting this response because: No update was attempted by customer support and I was told multiple times that I would receive a call from a supervisor with ***************************************** I have called two additional times and been disconnected each time while on hold for 25 minutes or more. I have still not received a call from anyone at Uniuni, supervisor or otherwise. Furthermore no progress was made on the shipping until AFTER I let customer support know about the ******************** complaint. When I receive the previously mentioned call, I will consider accepting the resolution.
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 19/08/2025

  Dear ****,

  We sincerely apologize for the lack of clarity and support you experienced while waiting for your delivery. After reviewing your case, we can confirm that your package was successfully delivered on August 10, 2025, at 11:20 AM to:
  ***********************************************************************************
  We regret that during the period leading up to delivery, there were no additional tracking updates available to you or our customer service team, which understandably caused frustration and concern. We are actively working on improving the transparency of our tracking system so that customers can see more accurate progress updates while their parcels are moving through our network.
  Please accept our apologies for the inconvenience this caused. Thank you for bringing this matter to our attention.
  Sincerely,
  UniUni

  Customer Answer

  Date: 19/08/2025

   
  Complaint: 23712130
  
  I am rejecting this response because: The company, Uniuni, has still not had a supervisor contact me regarding the way I was treated on the phone by customer support. This phone call was supposed to have been completed within 48hrs of the last phone call. After calling in 2 additional times and being disconnected after being on hold for an extended period of time, I will NOT consider the matter resolved until I speak with a supervisor. I stated this in my last message very clearly and the main point of the issue was not resolved or even brought up. This is an unexpected and unnecessary amount of back and forth discourse that does nothing but make Uniuni look worse. 

  Let me be clear. I WILL NOT CONSIDER THIS MATTER ******* WITHOUT A CALL FROM A CUSTOMER SERVICE OR HIGHER SUPERVISOR REGARDING MY EXPERIENCES WITH THE PHONE SUPPORT LINE. 

  I will escalate this further if need be.
  
  Sincerely,
  
  **** ********

  Customer Answer

  Date: 22/08/2025

  The package has been received. I filed these complaints due to the responses and treatment received from the customer support staff. I have had to deal with nothing but incompetence since trying to get accurate tracking data on my package. Every response I have gotten in response to the original complaint and since has been unrelated to the conversations. I am not allowing them to get a resolution by not responding. The Uniuni company has many negative reviews and so far deserves worse reviews than that based on the level of response and care I have received for my concerns.

• Initial Complaint

  Date:07/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, *** bought many times from *** express and each time Uniuni is the one responsible for delivering my packages something has to go wrong. Last time I didnt even get my package and couldnt get a refund either . This time tho they have tried to deliver my package multiple times but have failed, had a number call but they hung up as soon as i answered and each time I tried to call back they would hang up.

  

  Business Response

  Date: 14/08/2025

  Good day,

  Thank you for sharing your detailed feedback. We understand how frustrating it must be to have repeated delivery issues and difficulty reaching us by phone.
  We have located your support ticket and sent a request to clarify your delivery address so we can proceed with booking your Second Delivery attempt. We will also be reviewing the calls related to your case internally to ensure this matter is addressed appropriately.
  Once we receive your address confirmation, we will work to get your delivery scheduled as quickly as possible.
  We appreciate your patience and the opportunity to address these concerns directly.
  Sincerely,

  UniUni

• Initial Complaint

  Date:06/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to get a delivery on Aug 1. I was home all day. My apartment has a lobby open until at least 5:00 PM EST and has another entrance through the parking area that has had a 24/7 open gate for the last few weeks. Therefore my building was accessible by anyone at any time. I also have a camera that proved no one came by. I submitted tickets but jokingly immediate response. I called their customer service number and the associate refused to help me. No contacting the delivery person. No setting up a new delivery date. No adding of additional delivery instructions. He told me on Aug 1 that I had to follow the tracking myself, wait until it got back to their warehouse, THEN call again or it would return to sender. Aug 2 it was still "returning to warehouse". Aug 3 10:37AM I got an email saying it was out for delivery again. I sent more emails to make sure instructions we up to date just in case the garage gate was fixed and closed again. No delivery ever came. Aug 4 it still says out for delivery. I tried calling customer service but never got an answer. ******* I sent another email. 2:56 PM I get an email saying they couldn't deliver yet again!!! The lobby and garage ARE STILL OPEN. And no one called either. This is a shady, lazy, lying, delivery service. I have never had issues like this coupled with essentially zero customer service support.

• Initial Complaint

  Date:06/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed an order on a e-commerce website and the seller used ******* as the delivery company.The package was delivered according to ******* but I havent received it and is nowhere to be found.The seller refuses to refund me as long as I dont have a declaration from ******* that the package is lost, missing or stolen. Ive contacted ******* several times but my last emails remains unanswered.

  

  Business Response

  Date: 14/08/2025

  Dear *********,

  Thank you for reaching out to us. Our records confirm that your parcel was delivered correctly to the front door of your residence.
  Unfortunately, because the parcel was delivered as addressed, this case falls under theft after delivery. As such, it does not qualify for a lost/missing/stolen declaration letter from UniUni. We understand how frustrating this situation is, and we sincerely apologize for the inconvenience this has caused.
  We recommend sharing this information with your seller and, if applicable, filing a report with your local authorities for further support.
  Sincerely,

  UniUni

• Initial Complaint

  Date:01/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company was told twice by chat and email that our business is closed on Sundays and Mondays yet they still tried to deliver when we are closed.

  

  Business Response

  Date: 05/08/2025

  Dear ****,

  Your parcel was returned to our warehouse on July 22, 2025 at 4:58 PM. There have been no scan updates since that time. We have contacted the warehouse directly to confirm the current location of your parcel and ensure it is recovered and processed correctly.
  You clearly communicated through both chat and email that your business is closed on Sundays and Mondays. A delivery attempt was still made during your closed hours, and that should not have happened. Your instructions were not followed, and we agree that this caused unnecessary delay.
  This has been flagged with our operations team and we are working to resolve the issue without further delay.
  UniUni.

  Customer Answer

  Date: 06/08/2025

   
  Complaint: 23685926
  
  I am rejecting this response because: I have not yet received the package. Once received I will close this case.
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 14/08/2025

  Dear ****,
  Your parcel was returned to our warehouse on July 22, 2025, at 4:58 PM. There have been no scan updates since that time. After investigation, we must confirm that the parcel is lost.
  You clearly communicated through both chat and email that your business is closed on Sundays and Mondays. A delivery attempt was still made during your closed hours, and that should not have happened. Your instructions were not followed, and we agree that this caused unnecessary delay.
  This matter has been flagged with our operations team, and we have assigned an agent to provide you with a resolution within the next 24 hours.
  Sincerely,
  UniUni

  Customer Answer

  Date: 19/08/2025

   
  Complaint: 23685926
  
  I am rejecting this response because: The package is STILL LOST and I am out both money AND the package. This is not acceptable.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:01/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am total frustrated with *********************** orders were to arrive the 28th of July, and they did arrive the 29th and then they said out for delivery immediately after arriving in my area. Its now Thursday eveningthe 30th at 8:30pm and still no product.I checked the delivery status at 7pm and one of the items said failed delivery attempt. REALLY! I have been home all day and I also have a ring camera that shows the whole front of my house and No One attempted any delivery. I called UniUni support and sat on hold 55 minutes, the gentleman who answered said he would leave a note that no one tried to deliver it. And that the second order would be delivered by different driver??? Why??? That makes no sense.why wouldn't they be delivered together. I would just like my orders delivered and not to lied to. This has been a terrible experience with this company.

  

  Business Response

  Date: 05/08/2025

  Dear ********,

  Two packages associated with your order were delivered to *************************************** on August 1, 2025. ******** times were as follows:
  U999856175360461 at 6:53 AM
  U999856195451102 at 3:54 PM
  We understand your frustration with the conflicting updates and the failed delivery scan that did not reflect your experience. Your point about being home with surveillance in place is noted, and we agree that delivery status should always reflect what actually occurs at the door.
  Regarding the delivery timing and separation, our system dispatches parcels as they are received into the local delivery network. We do not always receive multiple parcels for the same customer at the same time, and as a result, they may be delivered by different drivers on separate routes. This is not a decision made manually but a reflection of how the parcels enter and move through the system.
  That said, the experience leading up to your delivery, including the hold time and unclear communication, did not meet the standard we expect. We are reviewing this case with the relevant teams to ensure that delivery statuses are accurate and support interactions are clear and helpful.
  UniUni.

• Initial Complaint

  Date:29/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UniUni is the last carrier for an order I purchase through mercari. After it has been shipped to their warehouse, they said that they would deliver by July 21. Now, my package has been "supposedly" in the warehouse for almost 10 days now. When I try to contact them, I'm left with a bot response that they're sorry they didn't ship on time. Additionally, I made a complaint on their website and they said they would respond in 48 hours and they didn't. They have officially either lost my package or stole it because they will not even provide me an update on where it could possibly be in the warehouse.

  

  Business Response

  Date: 05/08/2025

  Dear Jasmine,

  The parcel tied to your order was delivered on July 31, 2025, at 5:25 PM to *************************************. Tracking records confirm that prior to reaching our network, the parcel was delayed at customs.
  Once the parcel was released and entered our network on the morning of July 31, it was scanned, routed, and delivered within the same day. There were no delays on our end once the parcel was in our possession.
  We acknowledge that the lack of proactive communication during the customs hold created unnecessary frustration. Our system did not provide meaningful updates during that period, and thats something we are actively working to improve.
  We appreciate your patience and understand that waiting with no clear updates is unacceptable, regardless of where the delay originates.
  UniUni.

• Initial Complaint

  Date:29/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Honestly, I'm feeling a little more than frustrated at this particular point, given that it has been just over two weeks since my packages were initially supposed to be delivered. During this time, I've contacted customer service daily for updates and am either given conflicting information (wherein an agent will tell me one thing and then, when I call back the next day, I'm told that the previous information was incorrect) or am told that the request for redelivery is "in process" and that I just need to continue to wait. After the initial failed delivery attempt on July 7th, which was incorrectly logged as such by the driver since there was no recorded activity outside of my building by any delivery drivers during the supposed attempt (I have video footage documenting this), I was told the parcels would be delivered within 10 days. I waited 10 days and the two parcels never arrived. I called back and was then told that the previous agent was incorrect and that the delivery would actually take 10 business days, so again, I waited, but the packages never showed up. When I called to follow up about this, I was told that the ticket was closed and I had to request that it be reopened. The agent that I spoke with thereafter (*****) confirmed that I would then hear back from the warehouse supervisor in *********** by end of (6pm PST) to confirm delivery. I never heard back, so I called again and was told that I would hear back by 7/23 (I did not receive any follow up calls or emails).As of today, I've called customer support 36 times since July 9th. I just want my packages and am fed up with being told to wait, which at this point feels like a dismissive attempt to put off my request for yet another day. The vendor for my particular packages also confirmed having received a notice about the parcels potentially being shipped back if no delivery arrangement was made. Stop lying, uniuni, and please, just deliver my packages.

  

  Business Response

  Date: 05/08/2025

  Dear April,

  We acknowledge this complaint fully and want to start by recognizing the amount of time and energy youve spent trying to resolve this. Youve made every effort to follow the right process and we failed to meet you with the same level of urgency and consistency. For that, we offer a direct and sincere apology.

  Weve reviewed your support history and can confirm that your request for a second delivery was made following the failed delivery on July 7. However, despite repeated internal follow-ups from our support team, the warehouse did not proceed with booking the second delivery as requested. This breakdown in execution is unacceptable and the lack of clear, aligned communication youve experienced only added to your frustration.
  The issue has now been escalated directly to the Los Angeles warehouse manager. Your parcels have been prioritized for scheduling and will be delivered by Friday August 8. We are monitoring this closely to ensure the commitment is honored.
  We understand that being told to wait repeatedly without action is not acceptable. You deserved better and we are taking immediate steps to ensure your case and others like it are no longer impacted by internal process failures.
  Thank you for your persistence in bringing this forward. We intend to follow through properly.
  UniUni.

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23659746
  
  I am rejecting this response because: **** to much of the contradictory and blatantly false information Ive been given by uniuni up until this point in time, my package was not, in fact, delivered today (8/8), as initially confirmed by the business in the previous response. It has been now over a month since my two parcels were supposed to be delivered. I contacted customer service for what has been well over 40 times (with at least 49hrs of my life spent on the phone with customer support) who confirmed, yet again, that no information besides my parcels being in the warehouse is available. Stop lying to me and give me my packages, which the sender has already confirmed you still have as there was a return request initiated not long ago that I asked them to cancel/refuse. This kind of behavior is precisely why your business has over 700 complaints leveraged against it. Please deliver my parcels ASAP.
  
  Sincerely,
  
  April ******

  

  Business Response

  Date: 19/08/2025

  Dear April,

  We sincerely apologize for the ongoing frustration and inconvenience you have experienced. We recognize the time you have spent with our customer service team and fully understand your concerns regarding the lack of resolution.
  After reviewing your case, we can confirm that both our customer service team and our **************** Leadership Team have attempted to work with the warehouse to prioritize your parcels for delivery. Unfortunately, this did not occur as expected, and for that, we are extremely sorry.
  Your case has now been escalated to our upper-level management team to ensure this is handled with urgency. We have also located your customer support ticket #*******, which will be used as the reference point for all follow-up communication. You will receive an update from us the moment we receive confirmation back from the warehouse regarding your delivery.
  We deeply regret the delays and miscommunication you have faced and are committed to resolving this matter as quickly as possible.
  Sincerely,
  UniUni
  

  Customer Answer

  Date: 24/08/2025

   
  Complaint: 23659746
  
  I am rejecting this response because: There is zero accountability with this company. Youve failed to even acknowledge and apologize for the misinformation you previously confirmed with me through the BBB, which promised the delivery of my two packages by August 8th. It has been almost two months since my packages were supposed to be delivered. I dont understand why additional time is needed. Is uniuni that disorganized (clearly they are)? As Ive already told the myriad customer service representatives that Ive spoken to, these packages are irreplaceable. The person who sent them passed, therefore, they are absolutely needed. Please STOP lying to me and making promises concerning the delivery of my parcels that are clearly intended to dissuade me from pursuing this further. Youve had almost two months to get me my packages. Time is up. I want them NOW.
  
  Sincerely,
  
  April ******

  

  Business Response

  Date: 05/09/2025

  Dear April,

  Thank you for sharing your concerns with us once again. We hear the depth of your frustration, especially given the personal significance of these parcels, and we are truly sorry for the distress this ongoing situation has caused.
  We also want to acknowledge the effort both you and our Customer Support agents have put into this case. Despite their attempts to assist, the lack of progress has understandably only added to your frustration.
  To move this forward, we have now escalated your case directly to our Operations Team in your area for higher-level assistance. Your support ticket ******* will be updated as soon as we receive confirmation from them regarding the status of your parcels.
  We recognize how important this is to you and remain committed to providing you with a clear update as soon as possible.
  Sincerely,
  UniUni

  Customer Answer

  Date: 11/09/2025

   
  Complaint: 23659746
  
  I am rejecting this response because: It has now been over two months since my parcels were initially returned to the ********************* and nearly a month since I was initially given a promisary delivery date by uni uni (documented in this thread). If the Operations Team in *********** is, in fact, the highest office responsible for ensuring delivery, I wonder why this was elevated to them further. ******* has actually blocked my personal number so that I can no longer reach them by phone since I was calling nearly every day to inquire about the status of these packages. Please don't steal my mail. Please delivery these packages NOW. You've had more than enough time to arrangement another delivery, and yet, somehow continually fail to do so. Two months is absolutely unacceptable.

  Sincerely,
  
  April ******

  

  Business Response

  Date: 21/09/2025

  Dear April, 

  We sincerely apologize for the unacceptable delay you have experienced over the past two months. We understand your frustration and recognize that this situation has far exceeded any reasonable timeframe for resolution.
  We acknowledge that despite previous assurances and escalation to our Operations Team, your parcels remain undelivered since their return to our *********************. We also regret that communication barriers have developed during this process, which has only added to your concerns.
  We are currently working diligently to connect with our warehouse to obtain definitive answers regarding the exact location of your packages and determine whether they can still be scheduled for delivery to ********* or if they need to be returned to the vendor. We understand that two months is completely unacceptable, and we are treating this matter with the urgency it deserves.
  We are committed to providing you with concrete answers and a resolution path within the shortest possible timeframe. You should not have to endure further delays, and we will ensure you receive immediate updates as soon as we have clarity from our warehouse team.
  We extend our deepest apologies for this experience and appreciate your patience as we work to resolve this matter definitively.
  Sincerely, 

  UniUni

  Customer Answer

  Date: 22/09/2025

   
  Complaint: 23659746
  
  I am rejecting this response because: if UniUni were, in fact, treating this matter with the urgency that youre purporting it to, we would not still be in dialogue two months after my parcel was supposed to be delivered. Youve now blocked my phone number so I cant even call to check and ask. I dont even live in *********, so am unclear where youre getting that information from. Finally, these packages were sent from somebody now deceased. There is no way for me to receive them should they be sent back since I did not place the order. Youve been told this numerous times (at least 50), at yet, are still somehow able to feign ignorance. DELIVER MY PACKAGES NOW. They are literally all I have left of this person and you and your terrible courier service are holding them hostage. 
  
  Sincerely,
  
  April ******

  

  Business Response

  Date: 24/10/2025

  Dear April,

  We understand your frustration and we are sorry for the experience you described, including the conflicting updates, missed callbacks, and the amount of time you have spent seeking a clear answer. No customer should have to follow up this many times.
  We reviewed your case for shipments UUS56Q1264413563063 and UUS56Q1268412966192. Our customer service team requested redelivery, but the booking did not reach the warehouse queue and the handoff was missed. That is on us. Your note about the initial delivery attempt not matching building activity is also noted and will be reviewed with the local team against our records.
  We have escalated this to our operations team to confirm the physical status of both parcels at the ********************* and to secure the next step. We will provide an update through your support ticket within 48 hours with a confirmed outcome and plan.
  Best *****************start="920" data-end="923"> UniUni

  Customer Answer

  Date: 24/10/2025

   
  Complaint: 23659746
  
  I am rejecting this response because: This response was so egregiously delayed its almost funny. At this point, please just mark the packages as missing so I can try to get some sort of resolution from the shipper. These parcels were supposed to be delivered now MONTHS AGO. The shipper noted that they dont even use your services anymore because of the sheer volume of delivery complaints theyve received. Your company is the absolute worst.
  
  Sincerely,
  
  April ******

  

  Business Response

  Date: 04/11/2025

  Dear ****,

  Both of your packages were returned to the seller, and we responded to you regarding this on September 12 via email. As the items are now in the sellers possession, we kindly ask that you contact them directly to arrange a refund or replacement.
  We apologize for any confusion this situation may have caused and appreciate your understanding.
  Kind regards,
  UniUni Escalation Team