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Complaints
This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 841 total complaints in the last 3 years.
- 508 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:29/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Three failed delivery attempts, long waits on the phone for customer service. All I can guess is that you can't keep enough staff on hand to fulfill the deliveries and so they keep getting postponed. This is the worst delivery service that I know ofhow did you ever get a contract with ****** and an A rating on BBB???
Business Response
Date: 19/08/2025
Dear *******,
We sincerely apologize for the long delays and the difficulties you experienced with this delivery.
After reviewing your case, we can confirm that your parcel followed an extended tracking path:
Shipping details were first received on July 11, 2025.
The parcel arrived at our warehouse on July 22, 2025.
It was finally delivered on July 30, 2025, at 4:21 PM.
We also acknowledge that the delivery address on record was not valid, which contributed to the confusion and delay. Despite this, the parcel was ultimately delivered successfully. We will enclose the proof of delivery for your reference.
We recognize that during this process, you experienced three failed delivery attempts, long hold times, and unhelpful responses from our customer service team. This is far from the level of service we expect to provide. We deeply regret the inconvenience and frustration this caused and thank you for the opportunity to serve you despite the challenges.
We are reviewing this case with our operations and customer service leadership teams to strengthen both communication and process reliability going forward.
Sincerely,
UniUniInitial Complaint
Date:25/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have not delivered my product. They have had it in their possession for over two weeks. The first time they said it was an address issue. I provided them with my address. It took another week for attempt of delivery and now they are reporting issues with the delivery I tried reaching out to them and they are no longer responding to me.Business Response
Date: 24/08/2025
Dear *****,
We understand how frustrating this delay has been for you, and we appreciate the patience you have shown while waiting for your parcel.
Temu has recently updated their delivery policy, and we are now able to book a second delivery attempt for your order. To proceed, we kindly ask that you respond to the email we sent requesting confirmation of your correct address. Once we receive your reply, we will schedule the second delivery immediately and provide you with updated tracking details.
We apologize for the inconvenience you have experienced and remain committed to completing this delivery as quickly as possible.
Kind regards,
UniUniInitial Complaint
Date:23/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im writing this complaint due to two of my packages marked as undelivered. To further explain, how reaching out to company I have still not received a package or resolution. First Package/First Encounter One of the companies (RAW Activeware) that I ordered from reached out on my behalf attaching me to every email in reference to this email. I even offered to pick up my own package. The tracking information on the site will suggest they made attempt but failed. They will request additional information to attempt another delivery. Just to inform you later that your address is outside of their service area and to contact the vendor. The company (**************) followed up let them know that they would be willing to use another courier to make sure the items get to me. They NEVER RESPONDED.Second Encounter/Second Package I realize this company I was ordering from was using the same courier and that when I realized I would be reliving the same nightmare. The product I purchase was daily journal from ********. I reached out to the company email let them know that I would just like a refund because I didnt even feel like living through the misery again. I have attached all proof. I also contacted them today 7/22/25, no resolution. Package 1: Raw Activewear UUS5621262315304152 Package 2: UUS5770452478344018Business Response
Date: 29/07/2025
Good day,
Thank you for reaching out, and we sincerely regret the inconvenience youve experienced.
After reviewing both tracking numbers, it appears that your delivery address falls outside of our current service area. As a result, delivery attempts could not be completed, and per UniUnis U.S. operational policies, customer pickups from the warehouse are not available at this time.
Both parcels are currently being returned to the respective vendors. Once received, the vendors will be able to either issue a refund or arrange alternative delivery using a different courier, depending on their policies.
We understand how frustrating this situation has been and appreciate your patience. If you need further assistance or documentation to support your communication with the vendors, please let us know.
Regards,
UniUniCustomer Answer
Date: 31/07/2025
Complaint: 23638292
I am rejecting this response because
Id like documentation to support your communication with the vendors and the tracking for the return of these products to the vendor.Sincerely,
******** ******Business Response
Date: 05/08/2025
Good day,
We have contacted our operations team regarding both tracking numbers and are currently confirming the return status for each parcel.
As previously shared, the delivery address provided falls outside of our current service area. Because of this, the parcels could not be delivered and are being returned to the vendors. At this time, our U.S. operations do not support customer pickups from the warehouse.
We understand your request for documentation and tracking to support confirmation of the returns. This request has been added to your support ticket, and once we receive updated scan or return confirmation from the warehouse, we will follow up directly through that channel.
Thank you for your patience while we wait for the necessary details from our internal team.
UniUni.Initial Complaint
Date:21/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There are several issues I want to bring to your attention:Tracking Information Visibility: I was unable to view the UniUni tracking number until after the package was marked as delivered. This prevented me from leaving any delivery instructions or monitoring the final delivery process.Lack of Delivery Attempt Notification: My phone number was clearly listed on the shipping label, and I have a functioning doorbell. Yet, the courier made no attempt to contact me or notify me of their delivery. No call, knock, or ring was made.Package Left Unattended: Instead of ensuring safe delivery or at least notifying me, the package was left in an open, unsecured areamaking it easy for anyone passing by to take it. This is *************** a result, my package is now missing, and I am extremely dissatisfied with how this delivery was handled. I request an immediate investigation and a resolution for the lost item.Business Response
Date: 22/07/2025
Dear ********,
Thank you for your message. Weve reviewed the delivery for tracking number UUS57C0568503210919 and would like to provide the following clarification.
The tracking number has been publicly visible and accessible on our website prior to delivery. Weve included a screenshot confirming this and have reached out to our IT team to verify if any delivery notifications were issued. We will follow up once we receive confirmation.
The driver did not call at the time of delivery. Drivers are not required to call unless they are unable to access the address or locate the unit. The delivery photo shows the package was placed at the unit door. Drivers are instructed to knock or ring the bell, and we are currently reviewing whether that was done in this case.
If you recognize the door in the delivery photo as your unit, the package is considered successfully delivered. If the item is now missing, we recommend contacting the vendor directly to initiate a claim. UniUni cannot issue replacements or refunds, but we will fully support the vendors investigation if they reach out.
For future deliveries, we recommend exploring home-based solutions such as lockable parcel benches, drop boxes, or door-mounted hangers to help secure deliveries when no one is home.
We will follow up regarding delivery notifications once we complete the IT review.
Sincerely,UniUni
Initial Complaint
Date:21/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Uniuni was supposed to deliver a package to my address which is an apartment. They claimed it was inaccessible and that another attempt would be made within ***** hours. I still submitted a 2nd delivery request to add instructions to use the call box which provides 24 hour access. No 2nd delivery was attempted and the item is marked as being returned to the warehouse meaning I won't get what I paid for and I have the huge hassle of dealing with requesting a refund.Business Response
Date: 29/07/2025
Dear ********,
Thank you for contacting UniUni.
After reviewing the delivery details for your parcel, we can confirm it was delivered on July 23, 2025, at 12:55 PM to the address provided: N312, ***********************************************
We acknowledge your concern and understand the frustration regarding the prior access issue and second delivery request. Although a return was initially triggered due to building inaccessibility, the parcel was ultimately delivered successfully and should now be in your possession.
If this is not the case or if you believe the parcel was left in an incorrect location, please reply with a confirmation so we can follow up accordingly.
Thank you for your patience and for giving us the opportunity to resolve this.
Sincerely,
UniUniInitial Complaint
Date:21/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my order was marked as delivered. the driver even took pictures of the package in front of my house and on my front steps. as soon as i got the notification it was delivered, i went to collect it from the porch and it wasnt there. i dont think it was even left on my porch but if it was, it was left in the direct middle of my front steps in an extremely visible place. i probably wont be able to get a refund because the driver did take pictures but this is frustrating because the time between delivery and my attempt to collect was less than 5 minutes because i was concerned about the item being in the heat, so im out the product and the money. cool.Business Response
Date: 29/07/2025
Dear *****,
Thank you for your message.
Our records confirm that your parcel was successfully delivered on July 20, 2025, at 12:08 PM to *********************************. The driver completed the delivery and documented it with a photo showing the package placed clearly at your front steps.
We understand your frustration. However, once a parcel is confirmed delivered to the correct address, our responsibility as the final-mile carrier is considered fulfilled. If the parcel was removed from your property after delivery, we regret that were unable to intervene further.
We encourage you to report the incident to your vendor, who will determine the appropriate resolution.
Regards,
UniUniInitial Complaint
Date:21/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have been waiting over a month on a redelivery from UniUni. They initially tried a delivery and said the address was incorrect which it was not not even sure they actually tried to deliver. Spoke to the customer service numerous times to get a redelivery scheduled and still haven't received anything and now they aren't responding to emails at all.Business Response
Date: 29/07/2025
Dear ****,
Thank you for bringing this to our attention, and we sincerely apologize for the extended delay.
We understand how frustrating it must be to wait this long without resolution. While our Customer Support team did initiate the request for a second delivery, we regret to inform you that it has not yet been booked at the warehouse level. We recognize this delay is unacceptable.
To address this, we have now escalated your case directly to the Station Manager for immediate prioritization. We will continue to monitor this closely and follow up with you as soon as we receive confirmation of the updated delivery timeline.
Thank you for your continued patience as we work to resolve this matter.
Sincerely,
UniUniCustomer Answer
Date: 08/08/2025
Complaint: 23623729
I am rejecting this response because: its been weeks and still no package and not response
Sincerely,
**** *****Business Response
Date: 30/08/2025
Dear ****,
We sincerely apologize for the delay youve experienced. We understand how frustrating it must be to wait this long for your parcel. At this time, our local warehouse has not confirmed a redelivery, which has prevented us from scheduling your second delivery attempt.
We are actively working to escalate this matter with our operations team to secure an update as quickly as possible. While we cannot yet provide a confirmed redelivery date, please rest assured that your case remains open and under priority review.
We greatly appreciate your patience as we continue to push for resolution.
Best regards,
UniUniCustomer Answer
Date: 03/09/2025
Complaint: 23623729
I am rejecting this response because: i spoke with the original sales at teams/help desk at ************* they promptly sent me another order which was delivered a few days ago by usps.
Sincerely,
**** *****Business Response
Date: 05/09/2025
Dear ****,
Thank you for updating us on your experience. We are glad to hear that Sparkpaws was able to promptly send you a replacement order, though we regret that we were not able to resolve the issue of booking your second delivery despite our attempts.
Your feedback and experience have been shared with our Operations Team for review so we can address the challenges that prevented this from being handled properly. We sincerely apologize for the inconvenience this caused and appreciate you taking the time to share your perspective.
Sincerely,
UniUniInitial Complaint
Date:21/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was supposed to receive a package today with the tracking number GV25US00U003703110 from TikTok. This company delivered it and the photo they uploaded is NOT of my home. They delivered my package to the WRONG address and I cannot figure out where because they DO NOT ANSWER THE PHONE! I have tried to call for 2 hours and no one ever picks up. I NEED TO KNOW WHERE YOUR DRIVER DELIVERED MY PACKAGE!Business Response
Date: 22/07/2025
Dear ********,
Thank you for your patience. Weve completed a full review and can confirm that your parcel (Tracking #GV25US00U003703110) was delivered to the wrong address. This was our error, and we sincerely apologize for the inconvenience this has caused.
Your support ticket (#*******) is active and currently being handled by our senior support team. The most recent update was sent on Tuesday, July 22, 2025 at 5:54 AM, and you can expect a resolution update directly within the next 48 hours.
Please rest assured your case remains a top priority and will continue to be managed until resolved.
Sincerely,
UniUniCustomer Answer
Date: 23/07/2025
Complaint: 23622730
I am rejecting this response because: I would like to keep this case opened until I receive the next response within 48 hours. That package was extremely important so I am patiently waiting for a response/resolution. I am unable to contact you all by phone due to no one ever answering so this is my only means to ensure that this situation is properly handled. Thank you so much.
Sincerely,
******** ******Customer Answer
Date: 28/07/2025
The consumer contacted BBB and stated the complaint has been resolved.Initial Complaint
Date:21/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Uniuni was the last mile delivery. Same as most of the complaints, marked and delivery issue, then wrong address, then returned to warehouse. Emailed numerous times, used chat bot, and called repeatedly. Chat bot said the order was being delivered. The 1 time I was able to get through the wait time of over an hour the person said it would be delivered. Now it's 2 weeks later.... the warehouse is less than 20miles away.Companies need to stop using UniUni all together. **** is far better and more reliable. Due to this experience I'm unlikely to ever use the shopping site or seller ever again.Business Response
Date: 22/07/2025
Dear ****,
Thank you for your patience as we reviewed your case.
Our records confirm that a second delivery request was submitted correctly by our Customer Support team. Unfortunately, the delivery was not fulfilled at the warehouse level due to an internal processing delay. Weve since escalated this case to ensure it is prioritized for immediate booking.
We recognize this delay has caused frustration, and your experience has highlighted a breakdown between booking and execution. This has been reported to the appropriate teams to reinforce accountability and prevent recurrence.
We remain committed to resolving this promptly and appreciate the opportunity to make this right.
Sincerely,
UniUniCustomer Answer
Date: 23/07/2025
Complaint: 23621499
I am rejecting this response because: There is have been no such delivery.I'm 20min from the warehouse.
If there were any effort to deliver the package it would have been done already.
I have received many emails from UniUni that sound the same as this response.
This is just 1 more tactic to prevent any accountability.
Sincerely,
**** TeaBusiness Response
Date: 24/08/2025
Dear ****,
Thank you for your patience as we reviewed your case.
Our records confirm that a second delivery request (Scan Code 220: SECOND_DELIVERY) was submitted on July 22, 2025, at 13:34:14. The parcel was recorded as delivered on July 23, 2025, at 14:07:17. However, upon review we determined that the drivers proof of delivery photos are not valid.
Because of this, your ticket has been escalated for further resolution. You can expect to receive a follow-up update within 24 hours.
We sincerely regret the inconvenience this has caused. Your case has been reported internally to reinforce accountability and prevent similar issues moving forward. We remain committed to resolving this matter promptly and to restoring your confidence in our service.
Sincerely,
UniUniCustomer Answer
Date: 27/08/2025
Complaint: 23621499
I am rejecting this response because: no delivery.
Sincerely,
**** TeaBusiness Response
Date: 05/09/2025
Dear ****,
Thank you for following up with us again. We understand how frustrating this experience has been, especially with the conflicting updates you received along the way.
As shared in our email on August 24, 2025, the driver marked your parcel as delivered, but the proof-of-delivery photos were invalid. Because of this, the shipment has been classified as lost. For that reason, we provided documentation for you to forward to your vendor so they can arrange either a replacement or a refund on your behalf.
We know this is not the outcome you were hoping for, and we are sincerely sorry for the inconvenience it has caused. Please rest assured that the details of your case were reviewed thoroughly, and the information we provided will support your resolution directly with your vendor.
Sincerely,
UniUniInitial Complaint
Date:21/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
UniUni driver attempted a delivery late in the evening, long after our business was closed. The driver put the package in front of our door, took a picture of it, marked it as "Delivered" then picked up the box and left with it. He marked it as Delivered, but took the box. We have tried to contact UniUni to get the package but they do not return our emails. Totally ignore us. We have proof of this on our security camera video that proves the driver took the package after marking it Delivered. We want the package delivered. I have no idea why the BBB lists this company as A+???? We have been a BBB Accredited A+ business for many years and seeing UniUni have this level of endorsement when they do things like this makes us question that validity of the BBB A+ rating. We want our package delivered and their drivers to stop pulling stunts like this.Business Response
Date: 22/07/2025
Dear ******,
Thank you for bringing this to our attention. We have located your support ticket and identified that it was incorrectly placed in a "Pending" queue, which prevented our agents from seeing and responding to it in a timely manner. This delay in communication is unacceptable and not reflective of the service standards we aim to uphold.
We have now escalated this matter internally for immediate review, including the delivery footage and your report regarding the package retrieval. A senior agent has been assigned and will follow up with you within the next 24 hours with a resolution path.
We appreciate your patience and sincerely apologize for the frustration this has caused.
Sincerely,
UniUniCustomer Answer
Date: 23/07/2025
Complaint: 23620831
I am rejecting this response because: We received this same message via email over 24 hours ago. (see attached) Still nothing. Nothing as usual. This company says whatever they have to say to placate people at the moment, then disregards their promise of action. I continue to be astounded that UniUni has a BBB A+ rating. Makes our hard earned A+ rating of 20 years not worth much. If this is not resolved within the next 24 hours we will escalate this to the local police department for a theft report by UniUni, and issue a chargeback with our bank for the stolen package. I am tried of UniUni playing games.
Sincerely,
****** *****Business Response
Date: 20/08/2025
Dear ******,
We acknowledge the concern you have raised and regret the experience you encountered. This matter has been escalated to our warehouse management team for immediate review, and we are working to obtain a resolution as quickly as possible.
Your support ticket #******* is being monitored closely, and you will be updated directly once the warehouse provides its findings. We want to assure you that this case has the full attention of our management team and is being treated as a priority.
Sincerely,
UniUniCustomer Answer
Date: 20/08/2025
Complaint: 23620831
I am rejecting this response because: This is the same deflection excuse I have received for weeks. UniUni has admitted that their driver stole the package, but has done nothing. The shipper will do nothing because it is UniUni's liability and responsibility. UniUni is just wasting time to see if this will go away on its own without their taking proper care of the situation. I have informed AliExpress vendors we will reject any offer that comes with UniUni as a delivery company due to the complete lack of ethics and fair dealing by UniUni. UniUni has a very, very long list of consumer complaints with the BBB. I BLAME THE BETTER BUSINESS BUREAU for giving UniUni an A+ rating when they have such a bad reputation. SHAME ON YOU Canada BBB for your lack of standards, ethics, and honor.
Sincerely,
****** *****Business Response
Date: 24/08/2025
Dear ******,
Thank you for your follow-up. We understand how concerning this situation is for you, and we have completed another review with our warehouse management team.
Our records confirm that your parcel was scanned as delivered on July 14, 2025, at 19:32:05. The video you provided shows a timestamp of July 12, 2025, at 19:15:28 CDT, which does not align with the date and time of the recorded delivery. Could you please confirm whether you may have additional footage from July 14? This will allow us to validate and compare against the delivery record.
For privacy and security reasons, we are not able to release personal details of contracted drivers. However, if you believe a theft has occurred, we encourage you to provide the video evidence directly to your local authorities. UniUni will cooperate fully with law enforcement should they contact us as part of their investigation.
We sincerely regret the frustration this situation has caused and remain committed to working with you to clarify the timeline. Please let us know if you can share additional footage from the correct date so we can continue reviewing this matter.
Kind regards,
UniUniCustomer Answer
Date: 28/08/2025
Complaint: 23620831
I am rejecting this response because: Once again you are lying. Show me the proof of your claimed video of July 14. No such delivery was made and our video stands as presented. The only difference is I produced mine, you have not. Produce it! I also provided your representative who came to my office with a picture of the driver. NOTHING! You have provided me with NO INFORMATION as to who this is so I can take action. What you are doing is just trying to deflect and cover up. I CHALLENGE you to produce the video of July 14 you claim to have. I have read so many reviews from so many other people you have done this to. That you have an A+ rating with your BBB tells me of the low standards of the Canadian Better Business Bureau. You can lie to the BBB but you cannot lie to me. You and I both know the truth that you are lying. Produce this delivery you claim on July 14. No delivery was made. I was here all day on the 14th and no driver every showed up. This situation, and you company, is pitiful. You have no business being in business.
Sincerely,
****** *****Business Response
Date: 16/09/2025
Dear ******,
Thank you for sharing your concerns. We reviewed this matter and provided you with a detailed response on August 24, 2025, after conducting a full investigation with our warehouse management team. In that reply, we requested additional video footage from the correct delivery date so that we could validate the timeline against our records.
Since then, we have not received any follow-up or the requested documentation. Without this evidence, we are unable to move the investigation forward. Please know that UniUni remains committed to working with you should you wish to provide this information, and we will also fully cooperate with law enforcement if they choose to pursue the matter.
We regret the frustration this has caused and remain open to re-engaging with you to clarify and resolve the situation once the necessary evidence is provided.
Kind regards,
UniUniCustomer Answer
Date: 17/09/2025
This is bogus. I tried to post my response and it would not activate the submit button. Here is my response:
Complaint: 23620831
I am rejecting this response because: This is just another delay tactic by UniUni. The burden to prove any delivery is on you. We have already sent you the video of your driver coming to our door, taking a picture and marking it "Delivered" then picking up the package and leaving with it. We have posted that and delivered it to you. A video of this is attached. You acknowledged the issue and weeks went by. Then suddenly, you changed your story that the package was delivered another day but you provide no evidence. The burden of proof....legally....is on YOU. This constant deflection and delays is just a ploy you are using to not admit your driver STOLE THE PACKAGE. Your ***resentative even visited my office where I gave him a picture of the driver with the package, and he said he knew who it was. And again, you will not provide his identity to me so I can turn it over to the local police department. I have attached this video here once again. UniUni is using delay tactics, deflection, and deception to avoid taking responsibility. I spoke at length with a *** from the Canadian BBB office and she agreed there is nothing can be done by the BBB on this issue. And this back and forth with a company with no ethics and no honor has become tedious. I am going forward with filing a complaint against you with the ***************************** for their files and notice, as well as the *****************************. Since you are in ****** there is little I can do except absorb the loss.....of your theft. But your company uses subterfuge and chicanery to avoid taking responsibility for your driver's theft. You have no honor.
You and the BBB can look once again at this video where the driver comes to our door, sets the package down, photographs it, starts to leave then decides to come back and picks it up and takes it with him. Theft of our package is proven here. The package was never brought back to us and the driver disappeared, and you will not cooperate to help us because you are without professional honor or ethics.
Sincerely,
****** *****Business Response
Date: 21/09/2025
Dear ******,
We acknowledge your serious concerns regarding this delivery and understand your frustration with this matter.
Upon review of the video evidence you provided, our investigation team has determined that the timestamp on the video does not correspond to the confirmed delivery date and time in our system. Our warehouse has verified that the date and time shown in the video do not align with our delivery records.
In order to properly investigate this matter, we would require video evidence that corresponds to the exact date and time of the confirmed delivery. Without matching timestamps, we are unable to proceed with a comprehensive investigation of this incident.
We understand this situation has been concerning for you, and we take all delivery discrepancies seriously. However, our investigation process requires verifiable evidence that correlates with our delivery documentation.
If you have additional video footage from the correct delivery date and time, we would be willing to review it as part of our investigation process.
Sincerely,UniUni
Customer Answer
Date: 23/09/2025
Complaint: 23620831
I am rejecting this response because the video I provided is from our Ring doorbell camera and is accurate. You continue to lie as you cannot provide any proof of delivery on a different date as you claim but fail to prove. You claim "your records show" but you cannot provide any evidence to support your claim. I have provided prima facie evidence to prove my complaint. So you are liars. However, I turned my evidence over to the Fraud Investigations ***************************** and they agreed with me that your driver stole the package and you have refused to take responsibility. As such, *************** issued a charge back against the seller and refunded my money. Therefore, your lies and chicanery have been confirmed by the *************** Fraud Investigations which is where this matter will now stand forever. You lied. You got caught. And your customer in ***** had to pay for it. Game. Set. Match!
To the Better Business Bureau, ******, this file should be closed with the UniUni file being noted as failure to deliver and FAILURE TO RESOLVE. I can provide the letter from *************** confirming the chargeback. UniUni should absolutely NOT deserve an A+ rating. It totally ruins the value of our A+ rating and every other business that works to maintain high standards. UniUni does not qualify as this case clearly demonstrates.
Sincerely,
****** *****
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