Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting since yesterday at 7:35 am for a delivery. It is a gift and need to receive asap. After reading all the reviews clearly your deliveries are questionable. Both *** and ********* send email in the morning and delivery is within 5 or 6 hours on the same day. The support line is useless. They just tell you "out for delivery" and that's all they say. Very difficult to stay home waiting when I have a dog to walk.

  

  Business Response

  Date: 16/07/2025

  Dear *****,

  Thank you for your message. We understand how important timely delivery isespecially when it involves a giftand we regret any frustration caused during your wait.
  After reviewing the full delivery timeline, we can confirm that your parcel was delivered on July 10, 2025, at 3:06 PM to the correct address: ***********************************************************************************. This falls within our standard operating window of 48 hours once a parcel has been assigned to a driver.
  For full transparency, here is a summary of your parcels journey:
  Shipping info received: July 3, 2025 at 1:30 AM
  Cleared customs: July 7, 2025 at 9:21 PM
  Entered UniUni network: July 8, 2025 at 7:02 AM
  Assigned to driver: July 8, 2025 at 7:35 AM
  Delivered: July 10, 2025 at 3:06 PM
  Your inquiry on July 9 at 8:42 PM was answered by our Support Team, who confirmed your parcel was out for delivery. As a third-party logistics provider, we do not provide direct contact details for our drivers due to privacy and safety protocols. That said, we rely on our tracking system to provide real-time updates and work continuously to ensure the most efficient delivery process possible.
  We understand the comparison to other carriers and respect that every delivery experience matters. Well continue to improve our communications and service, and we appreciate your feedback in helping us do so.
  Sincerely,
  UniUni

  Customer Answer

  Date: 16/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is all 5 I bought and pay for ,and never received they keep saying attempt delivery but my security camera shows No one attempt to deliver,I want all my money back full refund for all my orders I bought and pay for and never got,I stay on phone to reach support for almost a hour and same issue they say it will be there tomorrow but for my items I never get ,

  Customer Answer

  Date: 08/07/2025

  I bought and pay for items and all I get is message attempts to deliver but my security camera shows no one attempts to deliver 

  Customer Answer

  Date: 10/07/2025

  I sented you that in pictures,I contacted the seller,they was of no help exc pt lies,I am still at this very day waiting for items I have not received,I sent you proof in the picture I sent you,if that is not. Enough there is always small claims court I am tired of getting rip off,thank you for your attemp to help I will take care of this now 

  

  Business Response

  Date: 16/07/2025

  Dear *****,

  Thank you for your feedback. We acknowledge your concerns and regret any inconvenience caused throughout this experience.
  We can confirm that your parcel was successfully delivered on July 8, 2025, at 5:09 PM to the following address on file:
  ***********************************************************************
  This delivery fell outside our standard 48-hour timeframe, as the parcel was initially assigned to the driver on July 5, 2025, at 3:40 PM. We recognize this delay and agree that any deviation from expected timelines can cause understandable frustration, especially when communication does not meet expectations.
  Please know that we have flagged this instance for internal review to reinforce our delivery standards and ensure improved performance going forward.
  We appreciate your patience, and we're pleased to confirm that the matter has now been resolved with successful delivery.
  Sincerely,
  UniUni

• Initial Complaint

  Date:08/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UniUni failed to deliver my package twice, says it's an invalid address but it is the correct **** address that I've received packages from Temu bwfore.

  Customer Answer

  Date: 08/07/2025

  UUS56T1783426121294

  

  Business Response

  Date: 16/07/2025

  Dear ******,

  Thank you for your feedback. We sincerely regret that your recent delivery experience did not meet expectations.
  According to our records, the address provided for delivery, *********************************************************************************************, was marked as invalid by the assigned driver. We understand your concern, particularly since this location has previously received parcels. In some cases, routing issues or formatting discrepancies from the vendor's shipping file can cause confusion during final delivery attempts, even when the address itself is correct.
  We also want to clarify that for certain merchants, including Temu, our ability to book a second delivery is restricted due to their internal policies. As such, when an address is flagged as undeliverable and no correction or authorization is permitted, the parcel must be returned to the vendor.
  We sincerely apologize for the inconvenience this has caused and encourage you to reach out to your merchant to confirm the shipping address format used in the original order and discuss your options for a replacement or a refund. 
  Sincerely,
  UniUni

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came out to deliver a package and the 2 men that showed up in a SUV with a old mattress attached to the top of it were taking pictures of my little girl while she was playing outside and I didnt know until after they left and she told me then, they wouldnt just leave the package and insisted I come outside and I said leave the package and they woukdnt . It wasnt of hardly any value . Plastic shoe covers . They sat outside my home for 15 minutes then started driving all over our farm ( 100 acres ) and snooping around my uncles home on the farm. Then they came back again the next day . My alarm on my horse stable was tampered with . I asked them to not come back to my house several times after calling customer service . I ordered a bunch of stuff from Temu so I cant stop the deliveries because no one will pick up the phone . They do not speak English and they are really pushy . I feel unsafe and have contacted homeland security and the *************** . They are coming again today and I cant stop them and Im concerned . I dont feel safe at my own home now .

  

  Business Response

  Date: 16/07/2025

  Dear ******,

  Thank you for bringing this deeply concerning matter to our attention. We take all reports regarding the safety and conduct of our drivers extremely seriously, especially those involving the wellbeing of your family and property.
  At this time, we have not located any support ticket or delivery reference related to your experience. In order for us to investigate this incident thoroughly and with the urgency it deserves, we kindly request the tracking number associated with the delivery in question. If you have any available video footage or further identifying details, these would also be incredibly helpful as we escalate the matter directly to our executive team and field operations.
  Please rest assured that UniUni is fully committed to ensuring the safety of our customers and their communities. The behavior described does not align with our values or standards, and we will take all necessary action once we have the information required to proceed.
  Thank you for your cooperation and understanding as we work to address this with the highest level of care.
  Sincerely,
  UniUni

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are the delivery company for products I have ordered from different companies. They claim to attempt delievery, but also say that I have an incomplete address. I have had delievery drivers confirm address, and then mark the package as attempted delivery but they do not call, text or buzz my unit. As they have said the address is incomplete, (it's not), I've emailed the company to confirm by fully typing my address again, and then they respond saying they need my full address - when it shows my response that I have already sent it. The package has not moved since June 18th, and it is now July 5. I also have another package that I'm having the same issue with.

  

  Business Response

  Date: 16/07/2025

  Dear ******,

  Thank you for bringing this matter to our attention.
  We acknowledge the frustration you've experienced, and we sincerely apologize for the ongoing delays and miscommunication surrounding your delivery.
  Upon review, it appears the warehouse missed the initial booking and the related escalation on your case. We have now formally submitted a request to the station manager, asking for your parcel to be prioritized for booking and delivery.
  Your support ticket (Reference: *******) will be updated as soon as we receive confirmation from the station. Please rest assured that we are actively working to resolve this and ensure a smoother experience moving forward.
  Thank you again for your continued patience.
  Sincerely,
  UniUni

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniuni is a third party delivery service that is supposed to deliver me a package. They have failed or not shown up for delivery for 8 straight days now. I sit on hold for 40 min trying to speak to someone daily, and I am promised delivery by 5pm the next day. They never show up. I just want to get my package and they are the worst delivery service and customer service group I have ever seen. Please, I am begging you, help me get my package.

  

  Business Response

  Date: 16/07/2025

  Dear *****,

  Thank you for bringing this matter to our attention. We sincerely apologize for the repeated inconvenience and frustration youve experienced with your delivery and the delays in resolution. Your concerns are valid, and we take them very seriously.
  We want to assure you that our Customer Support team has already submitted a second delivery request on your behalf. However, we recognize that the warehouse has not yet completed the booking, which has caused further delays. At this time, we have formally escalated the issue to our internal operations team to determine the cause of the hold-up and to secure a prompt resolution.
  Your support ticket (Reference: *******) remains active, and you can expect a direct update from our team as soon as the warehouse provides clarification. We are committed to following through until your parcel is successfully delivered.
  We truly appreciate your patience and thank you for giving us the opportunity to make this right.
  Sincerely,
  UniUni
  

  Customer Answer

  Date: 17/07/2025

   
  Complaint: 23555779
  
  I am rejecting this response because: I have had multiple second delivery requests, and the package does not ever arrive.  I received an email yesterday regarding the second delivery that we don't have a wide enough range of hours for delivery.  We are open 8am to 5pm Monday to Friday.  That's a 9 hour window 5 days a week.  I have also asked to have the package left.  It is never left.  The ironic thing is, Uni Uni delivered a different package around 3:00 yesterday, that had to have come from the warehouse.  Why wasn't the other item sent with it?  **************** has said the right thing to me many times over the past 3.5 weeks on the phone and via email, yet has still not delivered the package.  Do you even have the package still?  How do you first attempt delivery on 6/25 or 6/26, and we are almost a month later and I still don't have it?  I do not want to close this request until the resolution is delivery of the package.
  
  Sincerely,
  
  ***** ***********

  

  Business Response

  Date: 22/07/2025

  Dear *****,

  Weve attempted delivery to your location four separate times. Each time, our driver was unable to complete the drop-off, with the majority of attempts occurring outside your operating hours. While your business hours (8 AM to 5 PM, Monday to Friday) are noted, our delivery routes are pre-planned by ZIP code and not by custom timeframes, this limits our ability to align with specific delivery windows.
  To avoid further failed attempts, were asking if an alternate delivery address is available, ideally one that allows for flexible access throughout the day. This will help ensure your parcel is successfully delivered without additional delay.
  Please advise how youd like to proceed. Were committed to resolving this as efficiently as possible.
  Sincerely,
  UniUni

  Customer Answer

  Date: 23/07/2025

   
  Complaint: 23555779
  
  I am rejecting this response because: You have delivered other packages to this address, as recently as LAST WEEK, during business hours of 8A-5P, Monday to Friday.  The last package delivered came on Tuesday 7/15 at about 4:00PM.  You can do it, because you just did it.  I have also offered for you to leave the package outside by the door and email a proof of delivery photo.  You also emailed me on 7/17 that you would deliver the package within 10 days.  Has that delivery happened yet?  I do not have the package and have not received notice that is has been attempted.

  See attached package history.  Per your tracking, nothing has happened since 7/6.  And only one attempt was made during business hours - we were here so I don't believe that someone actually tried to deliver the package.

  Deliver to this address, during business hours, like you did my other packages - again, you did it on 7/15.

  This has been going on for a month now.  Why was it not delivered last week with the other package.  Again, I am wondering if you even have the package at this point.

  This case won't be acceptably closed until you deliver.  

  Sincerely,
  
  ***** ***********

  

  Business Response

  Date: 05/08/2025

  Dear *****,

  Your concerns are valid, and we understand the frustration this situation has caused.
  Our records confirm that your package has not yet been delivered, despite your clear availability during business hours and previous successful deliveries to the same address, including one on July 15. We also acknowledge that you were told the parcel would be delivered within 10 days following our July 17 communication. That has not happened, and we recognize that this has further eroded your trust in our process.
  We have attempted to book this delivery at the warehouse level multiple times. The reason cited internally is that the driver has not been able to complete delivery within the operating hours of your location. However, we acknowledge your statement that you were present and available during those windows, and this inconsistency has been escalated.
  We have now referred this case to the Regional Manager overseeing this service area with a request for immediate action. Your parcel should not be held any longer, and we are pushing for it to be delivered during your stated hours of operation without further delay.
  We appreciate your persistence in holding this case open. You are right to expect follow-through.
  UniUni.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23555779
  
  I am rejecting this response because: You have not delivered my package and your promises to deliver are empty.  It never happens.  I received an email saying that my address is undeliverable, even though you have delivered here as recently as 7/15.  I believe your drive stole my items in the package you no longer have it.  This has been going on since JUNE.  Why can't I get my package?  If you are "escalating" it, WHEN WILL IT BE DELIVERED?  If your driver can't figure out how to walk up to the door, don't you have a more competent driver that can do that?
  
  Sincerely,
  
  ***** ***********

  

  Business Response

  Date: 19/08/2025

  Dear *****,

  We sincerely apologize for the extended delay and repeated frustrations you experienced with this delivery.
  Your parcel did encounter a complicated tracking path, which created unnecessary confusion and prolonged resolution. While our warehouse is required to follow strict delivery policies that prevent parcels from being left unattended at a place of business, we fully recognize that this does not excuse the length of time it took to complete your delivery.
  We are pleased to confirm that the package was successfully delivered on August 9, 2025, at 11:46 AM. Please accept our deepest apologies for the inconvenience and lack of clarity throughout this process. We are actively reviewing procedures to ensure this type of delay does not recur.
  Sincerely,
  UniUni

  Customer Answer

  Date: 19/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with *** express on June 11, 3025. Order was shipped on 12th went through customs and deliver to uniuni shipping on June 19th out for shipping on June 21st. I still haven't received my package despite numerous calls and emails. It is now July 3rd. I would like my package.

  

  Business Response

  Date: 10/07/2025

  Dear *****,

  **** you for reaching out. We understand how frustrating this delay has been, and we appreciate your patience.
  Our records show that your parcel was scanned as a failed delivery attempt on June 28, 2025 at 12:35 PM, with no successful delivery recorded afterward. There have been no further tracking updates since that time.
  We are currently verifying the parcels status with the warehouse team to determine its location and whether it can be rescheduled for delivery. Your case has been escalated for internal follow-up, and we will update you as soon as we receive confirmation.
  Thank you again for your understanding while we investigate this further.
  UniUni 

  Customer Answer

  Date: 10/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative,I am writing to file a complaint against UniUni for its failure to provide updates on my shipments, causing financial impact to my personal planning.I have three shipments with UniUni, and the tracking statuses have remained unknown with no updates provided for an extended period:Tracking Number: UUS56M0465400098790 Tracking Number: UUS56L0461395569202 Tracking Number: UUS56K0468387280268 I have attempted to reach out to UniUni multiple times for updates, but I have not received any clear response. This lack of information has delayed my operations and has led to financial losses.Resolution Requested:I request UniUni to immediately provide an update and locate my shipments.If the shipments cannot be located promptly, I request an appropriate compensation for the financial impact caused by this delay and lack of communication.I request a phone call back to discuss and resolve this matter at ************** as soon as possible.I trust the BBB can assist in resolving this issue with UniUni promptly to avoid further escalation.Thank you for your attention to this matter.

  

  Business Response

  Date: 10/07/2025

  Good day,

  Thank you for your continued patience as we investigated the status of your shipments.
  As previously shared:
  UUS56M0465400098790 Delivered on July 3, 2025 at 12:16 PM
  UUS56K0468387280268 Delivered on July 3, 2025 at 12:16 PM
  UUS56L0461395569202 Last scanned in transit on June 29, 2025 at 10:08 PM, with no further movement
  After a full internal review, we have determined that parcel UUS56L0461395569202 is unable to be located within our network. In light of this, a refund is being issued for the undelivered item. You will receive confirmation of the refund shortly, and no further action is required on your end.
  We sincerely apologize for the inconvenience this may have caused and appreciate you giving us the opportunity to resolve the matter.
  If you have any additional questions or require further support, please dont hesitate to reach out.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 10/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Man ****

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im have ordered two packages from off of temu. The first package the driver said they tried to deliver twice and then marked my address as incorrect when my address is indeed correct and as of yesterday for the second package the driver apparently tried to deliver late at night and marked the package as they couldnt reach me when there was no attempt to reach me. I dont understand why either driver would try to deliver after 10pm when they had the package earlier in the morning. Also every other carrier is able to deliver to me successfully but apparently this company isnt or the driver is lazy a refuses to. Also the chat bot gives basic responses when you put in a ticket. When you call Uni Uni phone number they provide it goes in a loop or if you get past the looo the time to talk to a *** extends and then disconnects when you get to one. This makes me think this is a scam.

  

  Business Response

  Date: 10/07/2025

  Dear ********,

  Thank you for your message. Were sorry to hear about your recent delivery experience and appreciate the opportunity to clarify.
  Weve reviewed both shipments associated with your order from Temu:
  Tracking Number UUS56R1788415921066 was delivered on July 5, 2025 at 11:01 AM
  Tracking Number UUS56T1789428939471 was delivered on July 5, 2025 at 11:00 AM
  Both parcels were successfully delivered to:
  *******************************************************************************
  Regarding the earlier failed delivery attempts: unfortunately, the driver did not provide additional notes explaining why the deliveries were unsuccessful. While this falls short of our internal standards for delivery documentation, we are pleased to confirm that both parcels were ultimately delivered and not returned to the sender.
  We understand your frustration around attempted deliveries outside of expected hours. While our delivery window may extend into the evening during peak volume, we agree that every delivery should be handled with care, accuracy, and proper communication. We are reviewing the activity associated with these deliveries and will provide internal coaching where appropriate.
  We also recognize your concern regarding our phone and chatbot support. Your feedback is valid, and we are actively improving both systems to reduce wait times and ensure live support is more accessible.
  Thank you again for bringing these concerns to our attention. We are committed to improving the delivery experience and appreciate your patience as we continue that work.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 16/07/2025

   
  Complaint: 23552102
  
  I am rejecting this response because: the issue happened again yesterday and was handled poorly by ***** that works for their customer service line. 
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 22/07/2025

  Dear ********,
  Thank you for your follow-up, and we sincerely apologize for the continued inconvenience you've experienced.
  Weve reviewed the delivery history for tracking number UUS56T1789428939471, which confirms the parcel was delivered on July 5, 2025, at 11:00 AM to the address: *******************************************************************************************
  We acknowledge that this parcel experienced a delay. While our drivers are allotted up to 48 business hours to complete delivery, in this case, the time window was exceeded. We extend our sincere apologies for the breach in our delivery standards and for any additional frustration caused by your interaction with our support team during the process.
  Please know we are escalating this internally to ensure your concerns regarding the service experience are addressed appropriately.
  Thank you again for bringing this to our attention. Your feedback is critical in helping us improve.
  Sincerely,
  UniUni

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has stolen my package, as well as MANY others. I ordered an item online, specifically from an Etsy store. I was informed that the package was being delivered via *******, which is a company ive never heard of. I did some research, and found an OVERWHELMING amount of negative reviews regarding stolen packages. Ive attatched screenshots of just a few of the horrible reviews. When my item was finally labeled "out for delivery " i began watching intently, waiting for them to show up. They never did. Reading the reviews, everyone has experienced one of two ways this company steals packages. One being the driver will place the package on the customers porch for a delivery picture and then run off with the package, or they will never show up and mark it as a "Failed Delivery Attempt: Severe Weather or Force Majeure" which as you can see in one of the attatched screenshots, is what happened to me. There was no attempted delivery. There was no severe weather. My fiance was home waiting for the package. There was no reason as to why my package couldnt be delivered. It was a clear and sunny day all day long. Now this stranger has run off with my package, which had a custom made gift for my fiance. It has a picture of me and my small children, and this person has that as well as my address. Not only am i angry about my stolen package, but am now worried for me and my children's safety. This business is a fraud, and was created to steal packages. They need to be shut down immediately, and i will also be looking into filing a lawsuit against the company.

  

  Business Response

  Date: 10/07/2025

  Dear ******,

  Thank you for your message. We understand your concerns and sincerely regret the distress this situation has caused you.
  After reviewing the tracking history for your parcel (Tracking No. UUS56G0462375528799), we can confirm the following:
  The parcel was scanned out for delivery on June 30, 2025
  It was successfully delivered on July 2, 2025 at 8:31 PM to the address provided at checkout:
  ***************************************
  This delivery was completed within our standard 48-hour delivery window
  While we understand you did not witness the delivery in real time, we can confirm the parcel was not marked with any weather-related exceptions or delivery refusal flags. The delivery was completed per protocol.
  We take accusations of theft very seriously. However, we want to assure you that there is no indication that your parcel was stolen or mishandled by our team. We are currently reviewing the delivery documentation associated with your case. If there is any photographic proof-of-delivery missing or incomplete, we will work to address that internally.
  If your parcel is still unaccounted for, we recommend reaching out to the Etsy seller for next steps regarding a claim or replacement, as they are responsible for initiating investigations or reimbursements in coordination with their fulfillment partners.
  We also understand the personal nature of the item in question. Please be assured that our drivers do not retain or access any personal contents within parcels, and we are committed to delivering all packages securely and respectfully.
  We appreciate your feedback and the opportunity to clarify this matter.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 10/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****