Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

uniuni has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order to be shipped on 4/9/25 by UniUni. After 16 days (4/26/25) my package was supposed to have arrived but it didn't. I then called their customer service and they told me that the delivery driver was unable to access my home address to complete the delivery, which is completely untrue. Their is no gate or any other type of barrier that would impede the delivery driver from dropping off the package. After, I scheduled a re-delivery attempt which they claimed would be done after 10 business days. 10 business days later, still no package. I have called multiple times asking whether or not I would ever receive my package, to which they claimed that my problem would be taken up with a higher team and that I would receive an email in ***** hours. I still have yet to receive an email. It's been a total of 33 days of just lying and 0 transparency about when I would get my package. All I ask is to get my stuff and if not, a refund for the $78.03 I spent.

  

  Business Response

  Date: 16/05/2025

  Dear Amr,

  Thank you for sharing your experience, and we understand how frustrating this situation has been.
  After reviewing your case, we can confirm that the parcel originally scheduled for delivery on April 26, 2025, was ultimately deemed lost in transit. We sincerely apologize for the extended delays, inconsistent communication, and the inconvenience this has caused.
  A parcel issue confirmation email was sent to you on Wednesday, May 14, 2025, at 3:01 PM. This document serves as official confirmation that the delivery was unsuccessful and should be submitted to your vendor to request a refund or replacement.
  While UniUni is responsible for the delivery process, we do not handle payments or order fulfillment directly. The vendor will initiate the refund process once they receive confirmation of the delivery issue. If they require further details, we are available to provide additional verification upon request.
  We truly regret the experience you've had and appreciate your patience as we worked to clarify the outcome.
  Best *****************start="1293" data-end="1296">UniUni

  Customer Answer

  Date: 30/05/2025

   
  Complaint: 23316218
  
  I am rejecting this response because the parcel confirmation issue email was sent to the vendor and has awaited verification from the logistics provider of UNIUNI for *********************************************************** contact with your logistics provider.
  
  Sincerely,
  
  Amr **********

  

  Business Response

  Date: 09/06/2025

  Dear Amr **********,
  Thank you for your message.
  We understand your concern regarding the unresolved status of the parcel and the lack of verification received by your vendor following the submission of the Parcel Issue Confirmation Letter. We acknowledge that this matter has now been pending for ******************************************************* line with our service standards.
  Please be assured that we have escalated this directly to our operations team with a request for immediate follow-up. We are asking them to issue the required verification directly to your vendor through our logistics provider to prevent any further delay.
  Your case remains a priority, and we will continue to monitor it closely until proper confirmation has been sent and acknowledged.
  Thank you again for your patience.
  Sincerely,
  UniUni

  Customer Answer

  Date: 20/06/2025

   
  Complaint: 23316218
  
  I am rejecting this response because it has been 40 days and I have yet to receive a refund. I am willing to escalate the situation if nothing is done. Please issue the required verification to the vendor because I won't give up on you're scam until I get a refund/
  
  Sincerely,
  
  Amr **********

  

  Business Response

  Date: 03/07/2025

  Dear Amr,

  Thank you for reaching out and sharing your concerns.
  We understand the frustration surrounding your delayed delivery. As previously communicated on May 14, 2025 at 3:01 PM, we issued a formal delivery investigation letter confirming the failed delivery and next steps. This document is intended for your merchant and should be submitted directly to them in order to initiate a resolution.
  Please note: UniUni is the carrier, not the seller. Refunds and replacements are handled exclusively by the merchant based on their policies and our investigation findings.
  Weve fulfilled our obligation by providing the documentation necessary for your claim. If there are further concerns, we recommend contacting your merchant directly with the letter we provided.
  Regards,
  UniUni

• Initial Complaint

  Date:12/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a parcel from temu worth $174 USD on April 18th, 2025, that was handled by uniuni. My ETA delivery time was May 2nd, 2025. The courier company picked up the package and was out for delivery on April 26th, 2025, but it was never delivered. I have waited for few days, but nothing showed up, delivery status wasn't updated, still out for delivery status, I called at uniuni customer service million times, every time they gave me ***** hours waiting window, after that 48 hour window is over, they start the new cycle, putting me on wait for another ***** hours cycle, and it kept going. It's been 14 weeks, with no tracking updates and no help from uniuni, I asked for a refund money for my package, but now they are not responding to my email. When I called again, I found out they have a completely different email address from nowhere on their website for my information, and that's not even my name and correct address. I corrected my email address, but they couldn't provide the exact location of my parcel and now they are saying they don't give any refund. Don't know exactly what's going on, I had some important stuff in that parcel that I needed on time. This is really frustrating, I want my money back for my lost package and also asking for investigation on what had happened to my package. This is an unprofessional way to handle and harass customers. This is the ********************** tracking number UUS54K0834168767472 Thank you!

  

  Business Response

  Date: 16/05/2025

  Dear ******,

  Thank you for your detailed feedback, and we truly understand your frustration.
  After reviewing the delivery for tracking number UUS54K0834168767472, we can confirm that the parcel encountered an issue during transit and was not successfully delivered. We want to clarify that this was not a case of theft the parcel was marked as undeliverable and went missing within the logistics chain.
  A parcel issue confirmation email was sent to you on May 9, 2025, outlining the situation. This document is used to confirm the failed delivery and should be forwarded to your vendor (Temu) to initiate a refund or replacement.
  As the shipping partner, UniUni does not have access to your payment or order details. Refunds and replacements can only be processed by the vendor, which is why this step is necessary. Our role is to provide the documentation confirming the delivery failure so your claim can move forward.
  We know how important your parcel was, and we understand how disappointing this experience has been. Our team is here to support the process and will gladly assist your vendor if they require any further confirmation from us.
  Best *****************start="1579" data-end="1582">UniUni

• Initial Complaint

  Date:07/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was marked as "unable to deliver". The time and date of the so called attempt was a time when I was home. I filed a ticket and was told I would be contacted in 24 hours. I contact them again on the 3 Rd day. I was brushed aside. They never told me why my package was marked as "failed attempt". The 3rd ticket I placed my package was marked as "lost". I received a response and it was nothing but a blank email. I have zero faith in this company. No one wants to help . If I order from a company and I know they use uni uni I will cancel my order.

  

  Business Response

  Date: 16/05/2025

  Dear *******,

  Thank you for your patience while we reviewed the tracking details for your delivery.
  We sincerely apologize for the confusion and delays surrounding your parcel. Based on our records, the package encountered a few processing and delivery issues, including failed delivery attempts and a temporary delay in parcel scanning. We understand how frustrating that can be.
  Were happy to confirm that the package was successfully delivered on May 10, 2025 at 1:20 PM to ***************************************************************** It appears the parcel had gone off-track for a short time but was located and properly delivered thereafter.
  Were sorry again for the inconvenience and appreciate your understanding. If you have any further concerns or need assistance with a future delivery, please dont hesitate to contact us via our support portal at ********************************************************************.
  Best *****************start="1144" data-end="1147">UniUni

• Initial Complaint

  Date:07/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniuni marked a package as delivered when the package was left outside a closed *** store after business hours. The package was subsequently stolen. I want to make sure that my future packages are delivered to the office during daylight hours

  

  Business Response

  Date: 16/05/2025

  Dear ****** ****,
  Thank you for reaching out, and we're truly sorry to hear about your recent delivery experience. We understand how disappointing it is to have a package go missing, especially under those circumstances, and we sincerely apologize for the inconvenience.
  To clarify, UniUni does not manually record or store delivery preferences for future shipments. This is to ensure that all instructions are securely and accurately tied to the specific tracking number and delivery event.
  If youd like to provide delivery instructions for any upcoming package, we kindly ask that you submit a request through our official support portal at ********************************************************************. This ensures your directions are properly received by our operations team and linked to the correct delivery in real time.
  We appreciate your understanding, and thank you for giving us the opportunity to make this right.
  Best *****************start="1112" data-end="1115">UniUni

  Customer Answer

  Date: 19/05/2025

   
  Complaint: 23297358
  
  I am rejecting this response because:

   

  It is not acceptable that your delivery policy allows your drivers to leave packages outside of a commercial building after business hours and count them as delivered.

   

  The fact that you can't guarantee that that won't happen in the future is unacceptable by any standards.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 05/06/2025

  Dear ******,
  Thank you for reaching out and sharing your concerns. We sincerely regret the experience you had with your previous delivery and understand how upsetting it must have been to have a parcel marked as delivered but left outside after business hours.
  After reviewing the details, we can confirm that the delivery location was a commercial mailbox **** Store), which falls outside our standard delivery policy. UniUni typically does not deliver to P.O. Boxes or mailbox rental locations, and deliveries to such addresses are handled on a case-by-case basis depending on driver discretion, location access, and route conditions. In your previous case, the delivery occurred outside business hours, which unfortunately increased the risk of theft.
  Were pleased to confirm that your second parcel was successfully delivered inside the ********* during business hours. However, we want to set clear expectations that while the driver was able to complete this delivery properly, this may not always be possible going forward. Due to our delivery procedures and address restrictions, parcels addressed to commercial mailboxes or P.O. Boxes may be subject to delays, delivery refusals, or returns.
  To help avoid future issues, we recommend providing a residential or staffed business address where parcels can be securely received during delivery hours.
  We appreciate your understanding and thank you for your continued trust in UniUni.
  Best regards,
  UniUni

  

  Business Response

  Date: 05/06/2025

  Dear ******,
  Thank you for reaching out and sharing your concerns. We sincerely regret the experience you had with your previous delivery and understand how upsetting it must have been to have a parcel marked as delivered but left outside after business hours.
  After reviewing the details, we can confirm that the delivery location was a commercial mailbox **** Store), which falls outside our standard delivery policy. UniUni typically does not deliver to P.O. Boxes or mailbox rental locations, and deliveries to such addresses are handled on a case-by-case basis depending on driver discretion, location access, and route conditions. In your previous case, the delivery occurred outside business hours, which unfortunately increased the risk of theft.
  Were pleased to confirm that your second parcel was successfully delivered inside the ********* during business hours. However, we want to set clear expectations that while the driver was able to complete this delivery properly, this may not always be possible going forward. Due to our delivery procedures and address restrictions, parcels addressed to commercial mailboxes or P.O. Boxes may be subject to delays, delivery refusals, or returns.
  To help avoid future issues, we recommend providing a residential or staffed business address where parcels can be securely received during delivery hours.
  We appreciate your understanding and thank you for your continued trust in UniUni.
  Best regards,
  UniUni

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23297358
  
  I am rejecting this response because: what the business has suggested isn't possible. I have never and would never choose uniuni as a shipper. Other shippers have subcontracted out to uniuni. I would much rather uniuni not go against their own protocol and accept packages that they cannot deliver appropriately.

  I don't see how their response about saying how they accepted the package for delivery against their rules, and acknowledged their inability to handle such delivery addresses and it is my fault is remotely justifiable.  Just say no!  Don't lost my package!

  
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 05/06/2025

  I did receive UUS551193620990910, but as the response from the business indicated, it was purely by luck and the company indicated that they accepted responsibility for delivery of the package against their own policies twice, and can't guarantee future correct delivery despite very simple rules (don't leave packages outside of business hours).

  It's not acceptable that they continue to take responsibility of packages they can't deliver safely and is against their policy when I never directly choose them as a provider. My address is always clearly stated as being an individual unit and not a standalone address.  There are no issues with any other shipping provider 

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company states that packages are "in delivery" but it has been this way for 4 days. So that means their driver is riding around with personal info on me. Ie *************** I have contacted the company twice as well as tried support on their website with no resolution or estimated time packages will come. Representatives repeat the same nonsense answers their support chat does. I normally don't complain but this is affecting my business and my packages should have been delivered within 48 hrs of it being in "out for delivery" status

  

  Business Response

  Date: 16/05/2025

  Dear *******,

  Thank you for reaching out and sharing your concerns.
  Weve reviewed the records for your deliveries to **********************************************************************, and both parcels were marked as delivered on May 7, 2025, shortly after 10:00 PM. We recognize how frustrating it is to see extended out for delivery statuses with no clear updates, especially when time-sensitive items are involved.
  We also understand your concern about the handling of personal information and the impact this situation has had on your business. This matter has been escalated to our operations team for further review and follow-up with the delivery personnel involved.
  If you have not yet received the packages, please let us know immediately so we can continue to investigate and assist further. Your trust is important to us, and were committed to making this right.
  Best *****************start="1211" data-end="1214">UniUni

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Temu on April 16 On April 26th it was marked as "out for delivery" with tracking # UUS54H0831161501496 Today is May 6th and a delivery has not been made. I submitted a ticket on May 1st, and I was supposed to hear back ***** hrs. It is May 6th and have not received a reply. I called their customer services and after waiting for 24 mins on hold an agent told me "We are sorry, let me transfer you to my manager" and just transfer me back to the main line. They just have ZERO customer service. It almost feels like a scam, like this is not a real company. I either need this package deliver or it needs to be marked as lost so I can get my money back. Before they come back with their usual response, a delivery has not been attempted, and my address is NOT a P.O Box.

  

  Business Response

  Date: 16/05/2025

  Dear Joseddy *****,
  Thank you for your patience and for reaching out regarding your order. We understand how frustrating this experience must have been, and we truly regret the inconvenience caused.
  We would like to clarify a few key points regarding the delivery timeline and your concerns:
  The parcel associated with tracking number UUS54H0831161501496 was assigned to the driver on April 26, 2025. On that day, the driver marked the delivery attempt as Failed, but unfortunately did not update the tracking system properly to reflect this status. This created confusion and understandably made it appear as though no delivery attempt had been made.
  During this time, our customer service team did their best to support you with the limited tracking visibility available, based on the information provided by the delivery system. We understand it may have felt like you were not being given the full picture, but we want to reassure you that our team was acting in good faith based on the data accessible at the time.
  Your parcel was ultimately delivered on May 9, 2025, and we acknowledge this delivery was significantly delayed. We are sincerely sorry for both the delay and the lack of transparency that contributed to your frustration. Your feedback has been escalated and weve flagged this incident for internal investigation to understand what went wrong and how we can improve our processes moving forward.
  We truly appreciate your patience and hope this clarifies the situation. If there is anything further we can assist you with, please dont hesitate to reach out.
  Best *****************start="1938" data-end="1941">UniUni

  Customer Answer

  Date: 16/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Joseddy *****

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was set to be delivered via uniuni on Fri May 2. Said failed delivery no access despite having an open mail room. Package then said to be redelivered Sat, but didn't show. Same for Sunday. On Monday got another failed delivery no access message. Access to mail area is open 24/7. Remote access to my unit available if they only ring the bell. No missed front door calls were ever made on either day. Called customer service and they said they can't try to redeliver. I want full refund of products not delivered, since I was home and available, and mail room door is unlocked. I believe driver never attempted to deliver and kept products for themselves.

  

  Business Response

  Date: 16/05/2025

  Dear *******,

  Thank you for reaching out and sharing your concerns.
  We understand how frustrating it is to receive repeated no access delivery updates, especially when the mailroom is accessible and you were available at the time. Weve reviewed the tracking history for the delivery to *********************************************************************************, and while the parcel was ultimately marked as delivered on May 10, 2025, at 12:46 PM, we acknowledge that the multiple failed delivery attempts prior to that are concerning.
  This matter has been escalated internally for review with the delivery team involved. We take these situations seriously and appreciate you bringing this to our attention.
  We sincerely apologize for the inconvenience and remain committed to improving the delivery experience.
  Best *****************start="1194" data-end="1197">UniUni

• Initial Complaint

  Date:05/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my third experience with this shipping company, and each time, I have not received my packages. I ordered several items from ****, and upon attempted delivery, their website indicated "Failed delivery attempt, returning to the warehouse. (Damaged Parcel)." I requested Temu to avoid using this carrier in the future. I recently ordered an item from ****** with an expected delivery date of April 27th, and received the identical message from this carrier: "Failed delivery attempt, returning to the warehouse. (Damaged Parcel)." I suspect package theft. I contacted the carrier four days ago, but have yet to receive an update. This is, without a doubt, the worst shipping company I have encountered.

  

  Business Response

  Date: 07/05/2025

  Dear ********,

  Thank you for your message, and were sorry to hear about your experience.
  Weve reviewed your case and can confirm that a second delivery was booked by our **************** team. However, it appears that this may have been missed by the warehouse, which is not the standard we strive to maintain.
  Weve now escalated your case for priority handling to ensure the delivery is properly scheduled without further delay. You will receive an update as soon as we have confirmation of the new attempt.
  We understand your frustration, especially given your past experiences, and sincerely apologize for the repeated inconvenience. Please rest assured that your feedback is being taken seriously and is being shared with the appropriate teams for immediate follow-up.
  Sincerely,

  UniUni

• Initial Complaint

  Date:05/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was simply told that my delivery was missed twice and that it was going back to the warehouse/seller. It doesn't appear that the driver ever tried to make contact or deliver. I even submitted a ticket saying that if they couldn't find the mailroom (somehow every other delivery service can do this) that they could just drop it off at the front desk. This was never attempted because the people at the front desk know how to deal with this situation for food delivery and they never saw or heard anything. In addition, when I called customer service, the line kept cutting out (not on my end because I could call other people without a problem) and then I was hung up on. This has been an overwhelmingly disrespectful experience and waste of my time trying to receive a product I ordered almost a whole month ago and paid for 3-5 day shipping. In addition, the chatbot is completely unhelpful for trying to resolve problems.There are also countless people online complaining about a similar experience.

  

  Business Response

  Date: 07/05/2025

  Dear ********,

  Thank you for your message. We sincerely apologize for the frustration and inconvenience you've experienced throughout this delivery.
  We can confirm that your parcel was successfully delivered on May 7, 2025, at 12:19 PM to *************************************************************
  Upon internal review, we found that the initial address formatting issue caused a delay in the delivery process. Once this was corrected by our warehouse team, the parcel was reassigned and successfully delivered. Unfortunately, the driver did not update the tracking information during these attempts, which impacted the visibility for both our Customer Support team and yourself.
  We recognize how critical these updates are to ensuring a smooth delivery experience, and this is something we are actively working on with our driver network to improve consistency and compliance.
  We also apologize for the experience you had while trying to reach our contact center. Your feedback has been escalated for further review to ensure our service is both responsive and reliable moving forward.
  Thank you again for your patience, and please let us know if theres anything further we can assist with.
  Sincerely,

  UniUni

• Initial Complaint

  Date:01/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Notified package was out for delivery April 25 at 1:40p. Tracking has said out for delivery for 6 days now with no update Tried to file a claim on the website and it won't allow it. Contacted customer service and agent said it was a failed attempt and they sent it back to the warehouse. I was home and no attempt was made at any point that day. No update to tracking with any of this information. I was never contacted regarding delivery that day either. The agent asked for instructions for rescheduling delivery and I said that all carriers use the locker system at my residence and to deliver it to the locker system. I was then hung up on. Even if the call was disconnected by mistake, no attempts to reach out to me were made afterwards to confirm anything. I have no idea where my packages are, if they are going to be delivered, where they are going to be delivered, or when to expect them after asking for an ETA. The website does not work and the wait times are too long to just be hung up on 2 minutes after you get an agent on the line. Unacceptable for a logistics company.

  

  Business Response

  Date: 07/05/2025

  Dear *********,

  Thank you for your message. We understand your frustration and appreciate you bringing this to our attention.
  Our records show that your parcel was successfully delivered on May 4, 2025, at 4:52 PM to *****************************************************************************
  That said, we take your concerns seriouslyparticularly regarding the reported failed delivery attempt, lack of updates, and your experience with our contact center. We are currently reviewing the call logs and internal handling of your case to better understand what occurred and to ensure the matter is addressed appropriately.
  We apologize for the inconvenience and lack of clarity throughout this process. Your feedback is being shared with the relevant teams for immediate review and follow-up.
  If you have any further concerns regarding the delivery or need support with future shipments, please let us know.
  Sincerely,

  UniUni