Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:21/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniuni was supposed to deliver a package to my address which is an apartment. They claimed it was inaccessible and that another attempt would be made within ***** hours. I still submitted a 2nd delivery request to add instructions to use the call box which provides 24 hour access. No 2nd delivery was attempted and the item is marked as being returned to the warehouse meaning I won't get what I paid for and I have the huge hassle of dealing with requesting a refund.

  

  Business Response

  Date: 29/07/2025

  Dear ********,

  Thank you for contacting UniUni.
  After reviewing the delivery details for your parcel, we can confirm it was delivered on July 23, 2025, at 12:55 PM to the address provided: N312, ***********************************************
  We acknowledge your concern and understand the frustration regarding the prior access issue and second delivery request. Although a return was initially triggered due to building inaccessibility, the parcel was ultimately delivered successfully and should now be in your possession.
  If this is not the case or if you believe the parcel was left in an incorrect location, please reply with a confirmation so we can follow up accordingly.
  Thank you for your patience and for giving us the opportunity to resolve this.
  Sincerely,
  UniUni

• Initial Complaint

  Date:21/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my order was marked as delivered. the driver even took pictures of the package in front of my house and on my front steps. as soon as i got the notification it was delivered, i went to collect it from the porch and it wasnt there. i dont think it was even left on my porch but if it was, it was left in the direct middle of my front steps in an extremely visible place. i probably wont be able to get a refund because the driver did take pictures but this is frustrating because the time between delivery and my attempt to collect was less than 5 minutes because i was concerned about the item being in the heat, so im out the product and the money. cool.

  

  Business Response

  Date: 29/07/2025

  Dear *****,

  Thank you for your message.
  Our records confirm that your parcel was successfully delivered on July 20, 2025, at 12:08 PM to *********************************. The driver completed the delivery and documented it with a photo showing the package placed clearly at your front steps.
  We understand your frustration. However, once a parcel is confirmed delivered to the correct address, our responsibility as the final-mile carrier is considered fulfilled. If the parcel was removed from your property after delivery, we regret that were unable to intervene further.
  We encourage you to report the incident to your vendor, who will determine the appropriate resolution.
  Regards,
  UniUni

• Initial Complaint

  Date:21/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been waiting over a month on a redelivery from UniUni. They initially tried a delivery and said the address was incorrect which it was not not even sure they actually tried to deliver. Spoke to the customer service numerous times to get a redelivery scheduled and still haven't received anything and now they aren't responding to emails at all.

  

  Business Response

  Date: 29/07/2025

  Dear ****,

  Thank you for bringing this to our attention, and we sincerely apologize for the extended delay.
  We understand how frustrating it must be to wait this long without resolution. While our Customer Support team did initiate the request for a second delivery, we regret to inform you that it has not yet been booked at the warehouse level. We recognize this delay is unacceptable.
  To address this, we have now escalated your case directly to the Station Manager for immediate prioritization. We will continue to monitor this closely and follow up with you as soon as we receive confirmation of the updated delivery timeline.
  Thank you for your continued patience as we work to resolve this matter.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23623729
  
  I am rejecting this response because: its been weeks and still no package and not response
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 30/08/2025

  Dear ****,

  We sincerely apologize for the delay youve experienced. We understand how frustrating it must be to wait this long for your parcel. At this time, our local warehouse has not confirmed a redelivery, which has prevented us from scheduling your second delivery attempt.
  We are actively working to escalate this matter with our operations team to secure an update as quickly as possible. While we cannot yet provide a confirmed redelivery date, please rest assured that your case remains open and under priority review.
  We greatly appreciate your patience as we continue to push for resolution.
  Best regards,
  UniUni

  Customer Answer

  Date: 03/09/2025

   
  Complaint: 23623729
  
  I am rejecting this response because:  i spoke with the original sales at teams/help desk at *************  they promptly sent me another order which was delivered a few days ago by usps.  
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 05/09/2025

  Dear ****,

  Thank you for updating us on your experience. We are glad to hear that Sparkpaws was able to promptly send you a replacement order, though we regret that we were not able to resolve the issue of booking your second delivery despite our attempts.
  Your feedback and experience have been shared with our Operations Team for review so we can address the challenges that prevented this from being handled properly. We sincerely apologize for the inconvenience this caused and appreciate you taking the time to share your perspective.
  Sincerely,
  UniUni

• Initial Complaint

  Date:21/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to receive a package today with the tracking number GV25US00U003703110 from TikTok. This company delivered it and the photo they uploaded is NOT of my home. They delivered my package to the WRONG address and I cannot figure out where because they DO NOT ANSWER THE PHONE! I have tried to call for 2 hours and no one ever picks up. I NEED TO KNOW WHERE YOUR DRIVER DELIVERED MY PACKAGE!

  

  Business Response

  Date: 22/07/2025

  Dear ********,

  Thank you for your patience. Weve completed a full review and can confirm that your parcel (Tracking #GV25US00U003703110) was delivered to the wrong address. This was our error, and we sincerely apologize for the inconvenience this has caused.
  Your support ticket (#*******) is active and currently being handled by our senior support team. The most recent update was sent on Tuesday, July 22, 2025 at 5:54 AM, and you can expect a resolution update directly within the next 48 hours.
  Please rest assured your case remains a top priority and will continue to be managed until resolved.
  Sincerely,
  UniUni
  

  Customer Answer

  Date: 23/07/2025

   
  Complaint: 23622730
  
  I am rejecting this response because: I would like to keep this case opened until I receive the next response within 48 hours. That package was extremely important so I am patiently waiting for a response/resolution. I am unable to contact you all by phone due to no one ever answering so this is my only means to ensure that this situation is properly handled. Thank you so much. 
  
  Sincerely,
  
  ******** ******

  Customer Answer

  Date: 28/07/2025

  The consumer contacted BBB and stated the complaint has been resolved.

• Initial Complaint

  Date:21/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniuni was the last mile delivery. Same as most of the complaints, marked and delivery issue, then wrong address, then returned to warehouse. Emailed numerous times, used chat bot, and called repeatedly. Chat bot said the order was being delivered. The 1 time I was able to get through the wait time of over an hour the person said it would be delivered. Now it's 2 weeks later.... the warehouse is less than 20miles away.Companies need to stop using UniUni all together. **** is far better and more reliable. Due to this experience I'm unlikely to ever use the shopping site or seller ever again.

  

  Business Response

  Date: 22/07/2025

  Dear ****,

  Thank you for your patience as we reviewed your case.
  Our records confirm that a second delivery request was submitted correctly by our Customer Support team. Unfortunately, the delivery was not fulfilled at the warehouse level due to an internal processing delay. Weve since escalated this case to ensure it is prioritized for immediate booking.
  We recognize this delay has caused frustration, and your experience has highlighted a breakdown between booking and execution. This has been reported to the appropriate teams to reinforce accountability and prevent recurrence.
  We remain committed to resolving this promptly and appreciate the opportunity to make this right.
  Sincerely,
  UniUni

  Customer Answer

  Date: 23/07/2025

   
  Complaint: 23621499
  
  I am rejecting this response because: There is have been no such delivery. 

  I'm 20min from the warehouse. 

  If there were any effort to deliver the package it would have been done already.

  I have received many emails from UniUni that sound the same as this response. 

  This is just 1 more tactic to prevent any accountability. 

  
  
  Sincerely,
  
  **** Tea

  

  Business Response

  Date: 24/08/2025

  Dear ****,
  Thank you for your patience as we reviewed your case.
  Our records confirm that a second delivery request (Scan Code 220: SECOND_DELIVERY) was submitted on July 22, 2025, at 13:34:14. The parcel was recorded as delivered on July 23, 2025, at 14:07:17. However, upon review we determined that the drivers proof of delivery photos are not valid.
  Because of this, your ticket has been escalated for further resolution. You can expect to receive a follow-up update within 24 hours.
  We sincerely regret the inconvenience this has caused. Your case has been reported internally to reinforce accountability and prevent similar issues moving forward. We remain committed to resolving this matter promptly and to restoring your confidence in our service.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 27/08/2025

   
  Complaint: 23621499
  
  I am rejecting this response because: no delivery. 

  
  Sincerely,
  
  **** Tea

  

  Business Response

  Date: 05/09/2025

  Dear ****,

  Thank you for following up with us again. We understand how frustrating this experience has been, especially with the conflicting updates you received along the way.
  As shared in our email on August 24, 2025, the driver marked your parcel as delivered, but the proof-of-delivery photos were invalid. Because of this, the shipment has been classified as lost. For that reason, we provided documentation for you to forward to your vendor so they can arrange either a replacement or a refund on your behalf.
  We know this is not the outcome you were hoping for, and we are sincerely sorry for the inconvenience it has caused. Please rest assured that the details of your case were reviewed thoroughly, and the information we provided will support your resolution directly with your vendor.
  Sincerely,
  UniUni

• Initial Complaint

  Date:21/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UniUni driver attempted a delivery late in the evening, long after our business was closed. The driver put the package in front of our door, took a picture of it, marked it as "Delivered" then picked up the box and left with it. He marked it as Delivered, but took the box. We have tried to contact UniUni to get the package but they do not return our emails. Totally ignore us. We have proof of this on our security camera video that proves the driver took the package after marking it Delivered. We want the package delivered. I have no idea why the BBB lists this company as A+???? We have been a BBB Accredited A+ business for many years and seeing UniUni have this level of endorsement when they do things like this makes us question that validity of the BBB A+ rating. We want our package delivered and their drivers to stop pulling stunts like this.

  

  Business Response

  Date: 22/07/2025

  Dear ******,

  Thank you for bringing this to our attention. We have located your support ticket and identified that it was incorrectly placed in a "Pending" queue, which prevented our agents from seeing and responding to it in a timely manner. This delay in communication is unacceptable and not reflective of the service standards we aim to uphold.
  We have now escalated this matter internally for immediate review, including the delivery footage and your report regarding the package retrieval. A senior agent has been assigned and will follow up with you within the next 24 hours with a resolution path.
  We appreciate your patience and sincerely apologize for the frustration this has caused.
  Sincerely,
  UniUni

  Customer Answer

  Date: 23/07/2025

   
  Complaint: 23620831
  
  I am rejecting this response because: We received this same message via email over 24 hours ago. (see attached) Still nothing. Nothing as usual. This company says whatever they have to say to placate people at the moment, then disregards their promise of action. I continue to be astounded that UniUni has a BBB A+ rating. Makes our hard earned A+ rating of 20 years not worth much. If this is not resolved within the next 24 hours we will escalate this to the local police department for a theft report by UniUni, and issue a chargeback with our bank for the stolen package. I am tried of UniUni playing games. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 20/08/2025

  Dear ******,
  We acknowledge the concern you have raised and regret the experience you encountered. This matter has been escalated to our warehouse management team for immediate review, and we are working to obtain a resolution as quickly as possible.
  Your support ticket #******* is being monitored closely, and you will be updated directly once the warehouse provides its findings. We want to assure you that this case has the full attention of our management team and is being treated as a priority.
  Sincerely,
  UniUni

  Customer Answer

  Date: 20/08/2025

   
  Complaint: 23620831
  
  I am rejecting this response because: This is the same deflection excuse I have received for weeks. UniUni has admitted that their driver stole the package, but has done nothing. The shipper will do nothing because it is UniUni's liability and responsibility. UniUni is just wasting time to see if this will go away on its own without their taking proper care of the situation. I have informed AliExpress vendors we will reject any offer that comes with UniUni as a delivery company due to the complete lack of ethics and fair dealing by UniUni. UniUni has a very, very long list of consumer complaints with the BBB. I BLAME THE BETTER BUSINESS BUREAU for giving UniUni an A+ rating when they have such a bad reputation. SHAME ON YOU Canada BBB for your lack of standards, ethics, and honor. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 24/08/2025

  Dear ******,

  Thank you for your follow-up. We understand how concerning this situation is for you, and we have completed another review with our warehouse management team.
  Our records confirm that your parcel was scanned as delivered on July 14, 2025, at 19:32:05. The video you provided shows a timestamp of July 12, 2025, at 19:15:28 CDT, which does not align with the date and time of the recorded delivery. Could you please confirm whether you may have additional footage from July 14? This will allow us to validate and compare against the delivery record.
  For privacy and security reasons, we are not able to release personal details of contracted drivers. However, if you believe a theft has occurred, we encourage you to provide the video evidence directly to your local authorities. UniUni will cooperate fully with law enforcement should they contact us as part of their investigation.
  We sincerely regret the frustration this situation has caused and remain committed to working with you to clarify the timeline. Please let us know if you can share additional footage from the correct date so we can continue reviewing this matter.
  Kind regards,
  UniUni

  Customer Answer

  Date: 28/08/2025

   
  Complaint: 23620831
  
  I am rejecting this response because: Once again you are lying. Show me the proof of your claimed video of July 14. No such delivery was made and our video stands as presented. The only difference is I produced mine, you have not. Produce it! I also provided your representative who came to my office with a picture of the driver. NOTHING! You have provided me with NO INFORMATION as to who this is so I can take action. What you are doing is just trying to deflect and cover up. I CHALLENGE you to produce the video of July 14 you claim to have. I have read so many reviews from so many other people you have done this to. That you have an A+ rating with your BBB tells me of the low standards of the Canadian Better Business Bureau. You can lie to the BBB but you cannot lie to me. You and I both know the truth that you are lying. Produce this delivery you claim on July 14. No delivery was made. I was here all day on the 14th and no driver every showed up. This situation, and you company, is pitiful. You have no business being in business.  
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 16/09/2025

  Dear ******,

  Thank you for sharing your concerns. We reviewed this matter and provided you with a detailed response on August 24, 2025, after conducting a full investigation with our warehouse management team. In that reply, we requested additional video footage from the correct delivery date so that we could validate the timeline against our records.
  Since then, we have not received any follow-up or the requested documentation. Without this evidence, we are unable to move the investigation forward. Please know that UniUni remains committed to working with you should you wish to provide this information, and we will also fully cooperate with law enforcement if they choose to pursue the matter.
  We regret the frustration this has caused and remain open to re-engaging with you to clarify and resolve the situation once the necessary evidence is provided.
  Kind regards,
  UniUni

  Customer Answer

  Date: 17/09/2025

  This is bogus. I tried to post my response and it would not activate the submit button. Here is my response:
  
   
  
  Complaint: 23620831
  
  I am rejecting this response because: This is just another delay tactic by UniUni. The burden to prove any delivery is on you. We have already sent you the video of your driver coming to our door, taking a picture and marking it "Delivered" then picking up the package and leaving with it. We have posted that and delivered it to you. A video of this is attached. You acknowledged the issue and weeks went by. Then suddenly, you changed your story that the package was delivered another day but you provide no evidence. The burden of proof....legally....is on YOU. This constant deflection and delays is just a ploy you are using to not admit your driver STOLE THE PACKAGE. Your ***resentative even visited my office where I gave him a picture of the driver with the package, and he said he knew who it was. And again, you will not provide his identity to me so I can turn it over to the local police department. I have attached this video here once again. UniUni is using delay tactics, deflection, and deception to avoid taking responsibility. I spoke at length with a *** from the Canadian BBB office and she agreed there is nothing can be done by the BBB on this issue. And this back and forth with a company with no ethics and no honor has become tedious. I am going forward with filing a complaint against you with the ***************************** for their files and notice, as well as the *****************************. Since you are in ****** there is little I can do except absorb the loss.....of your theft. But your company uses subterfuge and chicanery to avoid taking responsibility for your driver's theft. You have no honor. 
  
  You and the BBB can look once again at this video where the driver comes to our door, sets the package down, photographs it, starts to leave then decides to come back and picks it up and takes it with him. Theft of our package is proven here. The package was never brought back to us and the driver disappeared, and you will not cooperate to help us because you are without professional honor or ethics. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 21/09/2025

  Dear ******,
  We acknowledge your serious concerns regarding this delivery and understand your frustration with this matter.
  Upon review of the video evidence you provided, our investigation team has determined that the timestamp on the video does not correspond to the confirmed delivery date and time in our system. Our warehouse has verified that the date and time shown in the video do not align with our delivery records.
  In order to properly investigate this matter, we would require video evidence that corresponds to the exact date and time of the confirmed delivery. Without matching timestamps, we are unable to proceed with a comprehensive investigation of this incident.
  We understand this situation has been concerning for you, and we take all delivery discrepancies seriously. However, our investigation process requires verifiable evidence that correlates with our delivery documentation.
  If you have additional video footage from the correct delivery date and time, we would be willing to review it as part of our investigation process.
  Sincerely,

  UniUni

  Customer Answer

  Date: 23/09/2025

   
  Complaint: 23620831
  
  I am rejecting this response because the video I provided is from our Ring doorbell camera and is accurate. You continue to lie as you cannot provide any proof of delivery on a different date as you claim but fail to prove. You claim "your records show" but you cannot provide any evidence to support your claim. I have provided prima facie evidence to prove my complaint. So you are liars. However, I turned my evidence over to the Fraud Investigations ***************************** and they agreed with me that your driver stole the package and you have refused to take responsibility. As such, *************** issued a charge back against the seller and refunded my money. Therefore, your lies and chicanery have been confirmed by the *************** Fraud Investigations which is where this matter will now stand forever. You lied. You got caught. And your customer in ***** had to pay for it. Game. Set. Match! 
  
  To the Better Business Bureau, ******, this file should be closed with the UniUni file being noted as failure to deliver and FAILURE TO RESOLVE. I can provide the letter from *************** confirming the chargeback. UniUni should absolutely NOT deserve an A+ rating. It totally ruins the value of our A+ rating and every other business that works to maintain high standards. UniUni does not qualify as this case clearly demonstrates. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:21/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought something on TAOBAO. A pacakges is showing "out for delievry" but not actually arrives, I have another pacel was "out for delivery" at same time, but it arrived. I tried contact Unini few times, but they alway ask me to keep waiting, Please have my packages delivered, or asking Taobao give me refund.

  

  Business Response

  Date: 22/07/2025

  Dear ******,

  Thank you for contacting us. We acknowledge your complaint and understand the frustration caused by receiving conflicting updates and limited support.
  Weve reviewed the delivery details, and the parcel was delivered on July 18, 2025, at 1:01 PM to the following address:
  ****************************************************************
  If you require additional documentation or have further concerns, please let us know.
  Sincerely,

  UniUni

• Initial Complaint

  Date:21/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This incompetent company has held my package for 14 days with no delivery date. These are items we need to operate business. Everytime we call, they tell us it will be another 10 days. They wont allow us to go pick it up. I think they are scamming and stealing packages from people. ******. I am in process of more complaints as we speak.

  

  Business Response

  Date: 22/07/2025

  Dear Bianca,

  Thank you for reaching out and sharing your concerns. We understand how critical timely delivery is, especially when it impacts your business operations, and we sincerely apologize for the frustration this delay has caused.
  After a full review, we can confirm that your parcel was successfully delivered on July 17, 2025 at 7:47 PM to the following address:
  ************************************************
  If you did not receive this package or believe there is a discrepancy with the delivery, please contact our support team immediately and reference your ticket number so we can investigate further. Your concerns are being taken seriously, and we are here to ensure that you receive a clear and timely resolution.
  Sincerely,
  UniUni

• Initial Complaint

  Date:21/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was delivered 7/16/25, female driver delivered package and then wrote my house number, in permanent marker on my front door. A man was with her and stood at the car and watched the entire situation happen. My door is ruined and has to be repainted because of this. I have video footage of this happening, a picture of the driver and the man who was with her, the car they drove in and pictures of my front door. I havent been able to get ahold of anybody at UniUni. Ive sent an email, was on hold for an hour and have tried several times to file a complaint on their website and each time I do it quits out of the complaint and doesnt allow it to be sent.

  

  Business Response

  Date: 22/07/2025

  Dear ********,

  Thank you for bringing this incident to our attention. We take this matter very seriously and want to ensure its properly investigated and escalated to the appropriate team.
  To move forward, well need the tracking number associated with your July 16, 2025 delivery. If you're unable to locate it, you can also provide the name of the sender (vendor or platform) and your full delivery address so we can assist in locating the record internally.
  Once we have that information, well initiate a formal review and follow up with the next steps.
  Sincerely,

  UniUni

  Customer Answer

  Date: 24/07/2025

   
  Complaint: 23612441
  
  I am rejecting this response because:

  My tracking number: Uus57e1198508651222

  Address: ************************************************************************************************
  
  Sincerely,
  
  ******** *********

  

  Business Response

  Date: 05/08/2025

  Dear ********,

  We acknowledge your complaint and understand the frustration and concern this situation has caused. Having your property marked during a delivery, especially in permanent marker, is entirely unacceptable.
  This is not reflective of the standards we hold at UniUni. We expect all representatives acting on our behalf to conduct themselves professionally, and we take incidents like this seriously.
  Your complaint has been escalated to our warehouse management and regional operations teams for formal investigation. Supporting materials, including images and video, are being reviewed to ensure appropriate accountability is taken. A follow-up will be provided within 48 hours by the warehouse leadership team.
  We also acknowledge your difficulty reaching our support team. That breakdown in access is being addressed internally to improve both technical and service response reliability moving forward.
  We appreciate you documenting this matter and bringing it forward. Our focus is on resolving it properly and preventing anything similar from occurring again.
  UniUni.

  Customer Answer

  Date: 06/08/2025

   
  Complaint: 23612441
  
  I am rejecting this response because:
  I appreciate that the complaint is being escalated to management. I would like to know if there is a way that we can communicate further thru email. If so my email is **************************** Thank you. 
  Sincerely,
  
  ******** *********

  

  Business Response

  Date: 14/08/2025

  Dear Ms. ******************* you for your response. While we are unable to move the conversation outside of the BBB portal, I want to ensure your concern has been addressed in full.
  Could you please confirm whether your issue has now been resolved to your satisfaction? If not, we are happy to review the matter further and work toward an appropriate resolution.
  Sincerely,

  UniUni

  Customer Answer

  Date: 15/08/2025

   
  Complaint: 23612441
  
  I am rejecting this response because:
  You havent presented a way to resolve this matter. I appreciate you escalating it to a higher department but that doesnt help the fact that I have to pay to repaint my entire door, which is not cheap. My property was defaced by a driver employed by your company and your resolution is to escalate to a different department. Thats not ok. 
  Sincerely,
  
  ******** *********

  

  Business Response

  Date: 24/08/2025

  Dear ********,

  Hello Ms. ******************* you for bringing this matter to our attention. We want to assure you that your case has not been overlooked. To ensure it receives the attention it requires, we have created a new support ticket and assigned it directly to our VIP Client Relationship Manager for better visibility and direct oversight.
  We have also escalated your concern again to our upper-level Operations team, as the warehouse and contractor had not provided the necessary updates. Your case is being closely monitored, and you will receive follow-up directly as soon as additional information is available.
  We apologize for the delay you have experienced and appreciate your patience as we work to ensure this matter is resolved appropriately.
  Sincerely,
  UniUni

  Customer Answer

  Date: 26/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:21/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniuni driver DUMPED three packages for three different addresses at my mobile home park office instead of delivering them to our homes. The packages were out in the open, able to be stolen by anyone walking by. I had to use the "delivery confirmation photos ( see screenshots) to find them. On two previous deliveries, my packages were sent to a completely different mobile home park!No one is answering Uniuni ****************** phone.I am so sick of the HORRIBLE service!

  

  Business Response

  Date: 22/07/2025

  Dear ****,

  Thank you for bringing this to our attention. We sincerely regret the poor delivery experience youve described, and we understand the frustration this has caused, especially given your past issues with incorrect deliveries.
  We have escalated this incident to the station manager overseeing deliveries in your area, and the drivers performance is currently under review. Delivering multiple parcels to an unsecured location and failing to follow proper address protocols is unacceptable and is being addressed internally.
  To ensure proper closure on our end, could you kindly confirm whether youve received your package related to this incident?
  We appreciate your time in reporting this and are committed to improving the handling of future deliveries to your location.
  Sincerely,

  UniUni

  Customer Answer

  Date: 23/07/2025

   
  Complaint: 23611310
  
  I am rejecting this response because: On May 24, 2025, after I emailed your company reporting the second delivery sent to the wrong address, I received an email stating the incident was under review and I would be contacted of the resolution. On July 11 and 16, I received the exact same email in regards to the botched delivery in this BBB complaint. I never heard back from you of the action you took.

  In regards to your question: did you receive your package? By observing the three photos I attached to my complaint, of course, I got my package after having to go to the office of my mobile home park after realizing it could have been stolen. You also will see two other packages in the photos that belong to two of my neighbors. I hand delivered them so they weren't stolen. 

  A reputable company would never let their driver(s) continue to be so incompetent, one, two, THREE times.
  
  Sincerely,
  
  **** *******