Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a weighting scale from them and then after a long wait I get message that they try to deliver I have my porch camera that shows they didnt also my street box is big enough for packages I contacted them and all I got was run around excuses plus I put my ********* ** address and they had Louvillie ky

  

  Business Response

  Date: 20/06/2025

  Dear *****,

  Thank you for reaching out.
  According to our records, your parcel was delivered on June 12, 2025 at 3:10 PM to the following address:
  **** ******** **** ***** ********** *** **********
  If you did not receive the parcel or believe there may have been a delivery issue, please don’t hesitate to reach out again. We’ll be happy to review the matter further and assist however we can.
  Best regards,
  UniUni

• Initial Complaint

  Date:10/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple package delivery issues with ******* over the last 6 months. Of note: I live a newer rather small development (4 years old) and unfortunately the street address I am located at does not seem to appear in Gooogle maps. Despite this I receive mail from ****, and all deliveries from ******, **** *****, *** etc without issue. However Uniuni has been a huge issue. Packages are on track to deliver then i receive an "undeliverable" email but without further explanantion as t why. I use both the customer servcie emaila nd their chatbot to get more information. I explain the adddress situation, provide them a ***** link to the complex and provide explicit instructions where to drive and drop off package.The complex is super small so its as simple as drive back to last bulding and leave outside apartment door. Its just a circle of buildings. This never works out and only once has driver actually texted me and completed delivery. This is absurd to me as ALL other deliveries from any other service never have issue and all packages make it to my door. Why cannot Uni uni manage to find this address or follow simple extended instructions???? If you want to be a competitive delivery service you shoud be using various map services in order to locate an addres that all other carriers seem to find without issue. I have been unable to receive many packages over the last few months, resulting in cancelled orders, refinds etc. This is beyond frustrating as I cannot contro, how my valid address apppears in map searches. Uni Uni please do better and have your drivers utilize multiple map services, follow the addiotnal instructions you ask for and text the customer for clarificaction if needed.

  

  Business Response

  Date: 17/06/2025

  Dear ****,

  Thank you for your message. Weve reviewed your recent support ticket and acknowledge the challenges youve experienced with deliveries to your address.
  We can confirm that the address on file has been updated, and both affected shipments have been booked for a second delivery. These are scheduled to occur within 10 business days.
  We appreciate you taking the time to provide additional information, and our team will continue to monitor the status of these deliveries to ensure they proceed as expected.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:09/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item that shipped April 21, and Uniuni was used as the last mile carrier. The package made it to the **, made it through gate transit, and Uniuni claimed that they had the package in *********, and that it would be delivered shortly. This package had tracking number UUS54M0464179223256, and it initially failed to deliver twice in a row, one of which didn't even have a reason provided for the failure. I contacted customer service, and they said they would schedule a third delivery. This again failed, so I contacted again and they asked me to schedule a final delivery. I replied and they claimed a package would show up in 10 business days, but in 12 business days no one came by with no updates on the tracker and when I re-contacted to inquire they returned my package to sender and would not provide me any more help in getting it back. Thankfully, I was able to get a free replacement shipped on May 29 since this was entirely Uniuni's fault. It again made it to ********* under tracking number UUS55V0462301551794, but once again two deliveries initially have failed to reach my address. I'll be reaching out to customer service again to schedule a third delivery but I have no confidence it will do anything. I have cameras at my house and I've been home all 6 of the days that a delivery was claimed to be attempted, so I know for a fact no one even showed up at the address. I am not pleased at the lack of truthfulness from customer service either, since they routinely just tell me another delivery is coming or I should schedule another one without anything ever actually happening.All I want is for this second package to actually come to my house and be placed on my doorstep, since 6 prior attempts to deliver it have failed for absolutely no discernible reason. I don't appreciate being gaslit and told deliveries are failing when I see no one even attempts to get to my address.

  

  Business Response

  Date: 17/06/2025

  Good day,

  Thank you for reaching out and for taking the time to share your experience with us.
  We understand how frustrating this situation has been particularly after multiple failed delivery attempts and the conflicting information you received from our support team. You had every reason to expect timely, reliable service, and we sincerely regret the confusion and inconvenience caused throughout this process.
  Were pleased to see that your parcel under tracking number UUS55V0462301551794 was successfully delivered on June 11, 2025, and we trust it has now been received. While the delivery has been completed, we want to acknowledge that the process leading up to it fell short of the standard you deserved.
  Please accept our genuine apology for the delays, missed attempts, and inconsistent communication. Your feedback has been noted, and we are working to ensure future experiences reflect the quality and reliability all customers should expect from us.
  Should you need any further assistance, we remain at your service.
  Warm regards,
  UniUni 

• Initial Complaint

  Date:06/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company needs to shut down business. They are unprofessional and have so many complaints. First my package didnt have an address, when I called and gave then the address they said it would be delivered in 7 days. I called again he said before Friday. Still no package. I called again a lady said she didnt know why he said that .. and asked for my address again. They have to wait for a driver to be assigned. I asked to speak to the manager, she said I would get a called within 24 hrs. I cant pick up my package. This company has no remorse or respect for people and they hard earned money. Just dont be in business then, because your customer service is bs. Ill be at the warehouse to get my package no worries. I already missed my photoshoot but lm going to have it for my birthday!!! and I dont want a sorry excuse response, I want what I paid for!!! This company is a scam and possibly stealing!!!

  

  Business Response

  Date: 10/07/2025

  Dear Jasmine,

  Thank you for bringing this matter to our attention. We understand how disappointing and frustrating this experience has been, especially with the missed event you had planned around your delivery.
  We have reviewed your case and want to provide clarity on the current status. The parcel is being handled through a facility that is currently in the process of a location transition, which has temporarily delayed the scheduling of second deliveries in that area. Your shipment has been flagged for immediate delivery booking as soon as local operations resume.
  We acknowledge the breakdowns in communication you encountered during your calls with our support team. This falls short of the level of service we aim to provide, and we are taking steps internally to address the inconsistency in the information shared.
  Please rest assured that your parcel has not been lost or discarded. It is secured at our warehouse and will be scheduled for delivery as soon as driver availability allows. We recognize how important this is to you and are monitoring the situation closely to ensure follow-through.
  We appreciate your patience as we work through these operational challenges and remain committed to completing your delivery as quickly as possible.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 14/07/2025

   
  Complaint: 23433219
  
  I am rejecting this response because: I called the supervisor of the **********************, he doesnt know what happened. He claim that it was lost, then it wasnt lost. He also said that he will help me get my package, which I still have not received. Its been over a month. Your company has ruined my 30th birthday, ruined my photo shoot, and I had to pay $400 for a custom-made replica dress due to pressing time limits. I did not get to take professional photos in my dress and I was emotionally distraught because I had planned this months in advance For this particular reason. your company failed me.
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 22/07/2025

  Dear Jasmine,

  We understand how disappointing this situation has been, especially given that the delay impacted a personal event that mattered to you. Missing your photoshoot is not a small inconvenience, and we want to acknowledge that directly.
  

  After reviewing your case, weve confirmed that your parcel is linked to our second delivery process, which has been temporarily impacted due to an active warehouse relocation. Weve been informed that all pending second deliveries will be completed as soon as the warehouse transition is finalized and routing resumes in your area.
  

  We also recognize that youve had to repeat your address multiple times, and that inconsistent communication from our end has only added to your frustration. Thats not the experience we aim to provide, and were addressing that internally with the teams involved.
  

  While we cannot change whats already happened, we are monitoring your parcel closely and will prioritize its delivery the moment operations resume.

  Were not here to offer empty apologies, just a commitment to follow through and get this resolved properly.
  

  Sincerely,

  UniUni

  Customer Answer

  Date: 23/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks, but whats done is done. I just want you all to know how much you impacted an important moment of my life.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company provided photos of a delivery attempt never reached me I have been waiting for support for 45 mins now company refuses tracking number provided by them in several emails . Package items ***** total this a fraudulent overseas China company.

  

  Business Response

  Date: 10/07/2025

  Dear ******,

  Thank you for reaching out and sharing your concern.
  We understand how important your delivery is, and we sincerely regret the frustration you've experienced while trying to obtain support.
  After reviewing the tracking number provided, we are currently unable to locate any results in our system. We have included a screenshot in our response that shows the error message we receive when attempting to retrieve the tracking details.
  To move forward, we kindly ask that you verify the tracking number with the vendor or seller to ensure that the correct information was provided. Our support team is unable to proceed with further investigation unless a valid UniUni tracking number is available.
  We are here to assist as soon as accurate tracking information is received and appreciate your cooperation in helping us resolve this matter.
  Sincerely,
  UniUni

• Initial Complaint

  Date:04/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from ***** ****** on May 26, 2025. Tracking shows Transit In, in **, on May 30, 2025. Additional tracking shows product going to LA and now to *******. I called the LA customer service number and after a 55 minute wait I spoke with a Uniuni *** who claimed they dont have the package and were waiting for it from the seller. When I questioned the tracking info he hung up on me. ***** ****** has been of no help so I just want to know where this package is and when I will be receiving it.

  

  Business Response

  Date: 10/07/2025

  Dear *****,

  Thank you for reaching out and sharing your experience. We understand how frustrating and confusing delivery issues can be, especially when tracking updates appear inconsistent.
  We have reviewed the tracking history for your parcel and can confirm that it was delivered on June 5, 2025 at 8:01 PM to:
  ****************************************************************************
  We recognize that earlier tracking scans and the timeline you referenced may have caused concern, and we sincerely regret the confusion. We are also reviewing your reported phone experience internally to ensure appropriate follow-up is taken regarding the handling of your inquiry.
  Thank you again for bringing this to our attention.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 10/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 9th. ****** from bloomchic. The first package was delivered to the wrong address and now the second has said out for delivery for several days from may 30th. Ive contracted support and they keep saying later in the day or the next day. ********* needs to be closed and uniuni closed too. Their deceptive in practices saying item's will fast ship they do not. And selling items not actually available.

  Customer Answer

  Date: 04/06/2025

  UUS55V2099297675578

  

  Business Response

  Date: 10/07/2025

  Dear ******,

  Thank you for bringing this matter to our attention. We understand your concerns and appreciate the opportunity to respond.
  After reviewing your tracking details, we can confirm that the parcel was successfully delivered on June 5, 2025, at 4:42 PM to:
  **************************************
  We understand the importance of receiving your order in a timely and reliable manner. If you believe there is an issue with the delivery or the item was not received, we recommend contacting the vendor, *********, who will be able to assist with next steps, including investigation or resolution.
  We appreciate your feedback and remain committed to improving the delivery experience.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:04/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package shipped by UniUni that I am still having issues with. First off, they said a delivery was attempted on a statutory holiday, where someone was home and their website states they dont make deliveries on that date. After hours on hold to speak to someone, they assured me that they would deliver the package to my home, then I received an email stating they do not service the area. Now I have changed my delivery address to family in the ******** area, tracking says delivery was attempted. Again someone was home all day. When I call customer service they say my package is in the warehouse. This company is ineffective at its job and the customer service is absolutely abysmal.

  

  Business Response

  Date: 10/07/2025

  Dear *******,

  Thank you for reaching out and sharing your experience.
  We understand your concern and have reviewed the full delivery history of your parcel. While there were initial challenges with delivery attempts, including confusion around service availability and address eligibility, we can confirm that the parcel was successfully delivered on June 6, 2025, at 8:35 AM to the following address:
  **************************************************************************************************
  To ensure full transparency, we are including the proof of delivery (POD) photos associated with this shipment, which confirm the parcel was delivered to the intended location.
  We sincerely apologize for the earlier miscommunications and delays you experienced. Your feedback regarding our customer service and delivery coordination has been noted, and we are actively working to improve both our contact center response times and the clarity of delivery status updates.
  If you require additional support or believe the package was delivered incorrectly despite the confirmation, please let us know and we will gladly escalate the matter for further review.
  Sincerely,
  UniUni

  Customer Answer

  Date: 10/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May ******* I placed an order with Temu for swimwear and the item was supposedly shipped on May 21 Using UniUni as the ***************** From May 21 through May 30 the package jumped from location to location, then was marked "Out for Delivery". I contacted the company on June 2nd as the status was still listed as "Out for Delivery", then in the afternoon marked as "Failed delivery attempt, returning to the warehouse. (Contact Failed and Inaccessible)" No attempt to deliver was ever made according to my camera systems. Phone attempt to follow up on my order go to an automated system that is in a loop when you choose to follow up on Temu packages. They claim to have a chat system on their website and none seems to exist. I have been on hold trying to contact a service representative using their "other packages" line and the wait time jumps wildly.

  Customer Answer

  Date: 13/06/2025

  The consumer contacted BBB and stated the complaint has been resolved.

• Initial Complaint

  Date:02/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A parcel was shipped to me via Uniuni in April 2025. Although the address on the parcel was correct, the delivery failed and it was returned to Uniuni's local warehouse in ********** on April 28. I scheduled numerous redelivery attempts with Uniuni over the subsequent 4 weeks, but no redeliveries were attempted. Finally on June 2, Uniuni sent me a notice that my parcel's delivery address is outside their service area, and they cannot deliver it to this location. This is false, however, as I live in the middle of ********** which is the same location as their warehouse. When I call their customer support number, they always falsely tell me that my package will be delivered in X days (X being anything from 1 to 10 days) or just hang up on me.

  

  Business Response

  Date: 17/06/2025

  Dear ****,

  Thank you for your patience as we completed a full review of your parcels delivery history.
  Our records confirm that your package was returned to UniUnis Pittsburgh warehouse on April 28, 2025 following a failed delivery attempt, despite the address being correctly provided.
  A second delivery request was submitted on May 5, but by that time, the parcel had already been returned to the merchant, in accordance with our standard parcel retention policy. Unfortunately, when you submitted a follow-up ticket on June 2, it was mistakenly processed as a new redelivery requesteven though the parcel was no longer in our possession.
  We recognize this error and sincerely apologize for the conflicting information and delays you experienced as a result. The notice stating your address was outside our service area was inaccurate and does not reflect the true reason the delivery could not be completed.
  To clarify:
  Your parcel was returned to the sender in May 2025.
  UniUni is no longer in possession of the item.
  We recommend contacting your merchant directly to request a replacement or refund, citing this delivery issue and the confirmed return.
  We understand the inconvenience this situation has caused and are using this incident to reinforce internal training and ticket handling accuracy across our support teams.
  Sincerely,
  UniUni