Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

uniuni has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:25/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ******* using the tracking number provided; however, they were unable to locate the package or the box in their system. Despite multiple attempts to communicatesending several emails that included tracking information and address confirmationI have received no response for over three weeks.Throughout this process, I have been in contact with the seller, the shipping company, and *******. All parties have made efforts to respond, except for *******. I am increasingly concerned that my package may have been stolen.The items in question are for my wedding, for which I invested a significant amount of money in customization. This experience has been quite disappointing, primarily due to the lack of professionalism and responsiveness in handling this matter.Thank you for your attention to this urgent issue. tracking number: UUS58R0561733640129 Uni Contact Information: Pacific and Mountain Time Zones: ************** Central and Eastern Time Zones: ************** Telephone customer service is available Monday to Saturday, 10:00 to 21:00 (Eastern Standard Time). Website: ***************************************************

  

  Business Response

  Date: 03/10/2025

  Dear Bri,

  We acknowledge receipt of your complaint and sincerely apologize for the lack of responsiveness and the frustration you have experienced. We fully understand the importance of this shipment given that the items were intended for your wedding, and we regret the stress this has caused.
  Our review confirms that the shipment associated with tracking number UUS58R0561733640129 was missed during the initial scheduling of a second delivery booking. This has now been escalated to the warehouse for priority booking to ensure the delivery is reattempted without further delay.
  We regret the breakdown in communication and are taking steps to improve responsiveness on escalated cases such as yours. You will receive a direct update as soon as confirmation from the warehouse is received.
  Thank you for your patience as we work to resolve this matter promptly.
  Thank you,
  UniUni

• Initial Complaint

  Date:24/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we are getting ready to contact the ************************ (***) and will do if this package is returned to sender instead of being delivered to us.They have failed to deliver package id: ******************* My address is a street address version of a PO Box, so they deliver to the post office and the clerk at the counter accepts the package.I get hundreds of packages a month with no problem.I want this delivered immediately. BUT what this company needs to worry about is their FALSE customer service. When you call their number half the time you get "misrouted" to ****** and they take your number to call you back and no one calls back.Then when you call their other number for the ***, you get a recording saying you are calling from a "private" number, which is false and I tried from friends phones, same message.They are doing everything to avoid answering the phone.Their tracking numbers are useless, saying address is wrong, then they "missed me" when the post office is wide open for them to walk into and complete delivery.This company is a fraud. I am giving them 48 hours to resolve this package delivery.Filling out their form online is also useless. Page either freezes or they don't get back to you.I have been documenting everything for the *** complaint. The *** needs to shut them DOWN in the ***.

  

  Business Response

  Date: 03/10/2025

  Dear *****,

  We acknowledge receipt of your complaint and regret the difficulties you have experienced. We understand your concerns regarding both the delivery of your shipment and your experience with our customer service channels.
  Regarding your shipment UUS59L1509880383137, our records confirm that the parcel has been returned to the vendor and is no longer in UniUnis possession. As a result, you will need to contact the vendor directly for resolution, as they remain responsible for next steps including reshipment or refund.
  We recognize your concerns regarding our communication channels and the frustrations this has caused. We are currently reviewing our call routing systems and escalation processes to ensure customers receive timely responses and accurate information.
  While we regret the inconvenience you have experienced, we assure you that feedback such as yours is being taken seriously as part of our ongoing efforts to improve service standards in the **************
  Thank you,
  UniUni

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23928193
  
  I am rejecting this response because:
  

  NONSENSE DOUBLE talk, does not address the problem.  

  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 08/10/2025

  The complaint is against this company I made the complaint against for THEIR handling of the package.  They are incompetent.

• Initial Complaint

  Date:24/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniuni received my 3 packages from ECMS, after they cleared border control and customs on 8/11. Tracking information on these packages is the same: on 8/17 they went out for delivery, and within 1 minute later the delivery was cancelled due to Severe Weather or Force Majeure. Since then, I have not been able to confirm if my packages are still in their possession, or have been damaged or stolen. They have set the packages for a 2nd delivery, which allowed for 10 days to be sent out. Those 10 days came and went, without any shipping updates. To my understanding, uniuni support has no idea if they still possess the packages, and have little communication with their warehouses. When I inquired about refunding initially, I was told a full refund for the items would be possible. As of today, 9/23, I was told they do not offer this and that I should contact the sellers (individual sellers in *****) for refunding. They did not clarify if the shipping costs I paid for will be returned to me for services not rendered. Ive had 6+ conversions with uniuni support, each more irritating than the last.

  

  Business Response

  Date: 03/10/2025

  Dear ****,

  We acknowledge receipt of your complaint and regret the difficulties you have faced with your shipments. We understand the frustration caused by the lack of clear updates and communication.
  Your case has been escalated to our warehouse team for urgent review. At present, our Customer Support team has not yet received confirmation from the warehouse, but we are continuing to follow up until a definitive update is provided. Once we have confirmation, we will update you immediately.
  We also understand your concerns regarding refunds. UniUni does not issue refunds directly for goods or shipping purchased through third-party sellers. Refunds must be requested through the seller. Our focus is to provide you with accurate shipment status so you can take the appropriate action with your seller if required.
  We regret the inconvenience you have experienced and assure you that your case remains under review until resolved.
  Thank you,
  UniUni

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23926390
  
  I am rejecting this response. I have brought the matter to ****, Buyee, and the Japanese sellers (who do not understand what is going on and all assumed they packed reached me over summer) who claim that only Uniuni will be able to provide a refund, as their service is the only yet to render. These companies and individuals end of the service agreement has been complete, and at this time the burden of proof falls on the Uniuni warehouse responsible for delivering my 3 packages.

  It is ridiculous to claim that ECMS, Buyee, or I (the customer) should face financial repercussions for Uniunis delivery failure. I continue to attempt to get updated from Uniunis support staff daily on the status/existence of my packages as well as their internal investigation, to which I am notified that there have not been any since a delivery was attempted in mid August. Not even the attempts of a 2nd delivery have produced an update on the whereabouts of the packages. For all I know, they are in a Uniuni workers closet, ********, or a landfill someplace.
  
  If Uniuni currently has my packages, I would have expected them to be delivered weeks ago. Instead, their practice of taking customers money, ducking confrontation, then claiming they have been performing work to resolve the issue this entire time is fraudulent and complete malpractice.

  Reading further on other customers issues within this company, its clear that I should never have paid them to begin with. No one should, and I intend on making that known.

  I continue to expect a full refund for the items that were stolen/lost on Uniunis account and supervision, as well as the shipping costs they charged me while refusing to deliver my items.

  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 17/10/2025

  Dear ****,

  Thank you for your detailed response, and we apologize for the continued lack of resolution regarding your three missing packages.
  

  We understand that ECMS, Buyee, and the Japanese sellers have completed their portions of the shipping process, and you are now seeking answers from UniUni regarding the location and status of your packages. Your concern has been escalated to our Operations Team for immediate investigation.

  Our Operations Team will be conducting a review to determine the whereabouts of your three packages and what occurred after the delivery attempts in mid-August. Once this investigation is complete, we will update your support ticket (#*******) with our findings and next steps, including resolution options.
  

  We recognize that you have been following up daily without receiving substantive updates on the location or status of your packages. Our Operations Team will provide you with an update on your ticket within the next 48 to 72 hours as they complete their investigation.
  

  Sincerely,

  UniUni

  Customer Answer

  Date: 23/10/2025

   
  Complaint: 23926390
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ****

  Dear UniUni Team,
  
  
  Your response is the same hollow script Ive received for weeks one that acknowledges my frustration but offers absolutely no action, resolution, or even acknowledgment that my packages exist. It has now been over two months since these shipments were marked out for delivery and disappeared. During that time, your so-called warehouse review has produced nothing but silence.
  
  
  Your claim that refunds must be sought through other parties is unacceptable. Both the originating shipper and the domestic courier have fulfilled their responsibilities it is UniUni that accepted the packages, failed to deliver them, and has since refused to provide any meaningful communication or accountability. Passing responsibility back and forth while ignoring the disappearance of customer property is not a resolution its negligence.
  
  
  Your urgent escalation has become meaningless when every follow-up ends in the same generic apology and no information. At this point, its clear that UniUni has failed in its most basic obligation: to deliver shipments or provide transparency when it cannot.
  
  
  I expect a full and documented investigation report on the location and handling of my missing packages within five business days. If you cannot produce that, I will have no choice but to pursue this matter through consumer protection channels, my credit issuer, and additional public complaint platforms to ensure your practices are reviewed for the blatant disregard youve shown your customers.
  
  
  Sincerely,
  Jude
  

  

  Business Response

  Date: 05/11/2025

  Dear ****

  We sincerely apologize for the delay in resolving your concern. A Parcel Issue Confirmation was sent to you on Nov 4 2025, and we truly regret any inconvenience caused by the delay in communication or processing.
  Thank you for your patience and understanding as we continue to work to ensure your matter is properly addressed.
  Kind regards,
  UniUni Support Team

• Initial Complaint

  Date:23/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two packages from two different companies were delivered to the wrong address. Fastfield photos confirm the wrong door. Tickets are still unresolved.UUS5970836802939409 4C003078752US

  

  Business Response

  Date: 03/10/2025

  Good day,

  We acknowledge receipt of your complaint and regret that two of your packages were delivered to the wrong address. We understand the frustration this has caused and the importance of resolving it quickly.
  Our records confirm the following:
  Shipment UUS5970836802939409 is currently going through the resolution process. Our Customer Support team has requested additional information from you to move this forward, and we are awaiting your reply.
  Shipment 4C003078752US was provided a resolution on August 22, 2025, at 8:48 AM. To proceed, you will need to forward that email to your vendor so they can initiate the claims process with UniUni.
  We regret the inconvenience these issues have caused and assure you that both cases are being tracked to ensure resolution.
  Thank you,
  UniUni

• Initial Complaint

  Date:23/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package delivered from t e m u and received an email that said the package would be delivered. 12 hours later I received another email that says the package was rejected. They never attempted to deliver anything and I would know because I've been home all evening. I have been ordering from temu for years and I've never had this issue. There's nothing wrong with my address and I want my package.

  

  Business Response

  Date: 03/10/2025

  Dear ********,

  We acknowledge receipt of your complaint and sincerely apologize for the confusion this delivery created.
  Our records confirm that your parcel was successfully delivered on September 24, 2025, at 15:55:40. The subsequent notification indicating the package was rejected was issued in error and did not reflect the actual delivery status.
  We regret the stress and inconvenience this caused. Please be assured that your parcel was delivered as scheduled, and we are reviewing the error in post-delivery notifications to prevent this from happening again.
  Thank you,
  UniUni

• Initial Complaint

  Date:22/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son placed an order from another site (YouTooz), and UniUni was supposed to deliver the package. Multiple times we called and they claimed they attempted delivery- and they clearly did not. I lost money staying home, waiting on this package they never delivered. My son lost money, staying home for the package that was never delivered. UniUni is a problematic delivery company, especially with the CS agent changing his name every time they call. We just want our package before they steal it- because theyre known for stealing packages too. The package in question is in my sons name, but hes a minor. Im filing on his behalf

  

  Business Response

  Date: 03/10/2025

  Good day,

  We acknowledge receipt of your complaint and regret the frustration this situation has caused both you and your son. We understand the inconvenience of waiting for a delivery and the concerns raised in your statement.
  Our records confirm that the parcel was successfully delivered on September 22, 2025, at 19:35. We recognize there was confusion around prior delivery attempts and communication with our Customer Support team, and we apologize for the inconvenience this created.
  We take claims of theft seriously; however, in this case, the parcel is confirmed as delivered. If there are any issues with the contents or condition of the shipment, we recommend contacting the seller directly for next steps.
  We regret the stress caused and will continue working to strengthen both our delivery operations and customer communication standards.
  Thank you,
  UniUni

• Initial Complaint

  Date:19/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to their website, UniUni received my package on 7/19/2025. They claim to have made multiple attempts to deliver my package; however, I have spoken to multiple customer service representatives who have advised me that no attempt was actually made and they would be personally contacting the warehouse to set up another delivery. No such delivery has been made, and now I have been advised that my package is being returned to sender. However, when I contact the sender, they advised they do not have the package and I needed to contact the logistics company (UniUni). The sender advised that since UniUni has the package, I am ineligible for a refund. Actual timeline from UniUni tracking is below. 08:34:16 Parcel returned to warehouse.2025-08-19 Okeechobee ** 14:52:32 Delivery is rescheduled.2025-08-11 ********** 20:25:37 Parcel returned to warehouse.2025-07-30 Okeechobee ** 08:03:35 Failed delivery attempt, returning to the warehouse. (Wrong Address).2025-07-30 Okeechobee ** 17:15:41 Out for delivery.2025-07-29 Okeechobee ** 17:15:37 Failed delivery attempt, returning to the warehouse. (Contact Failed and Inaccessible).2025-07-29 Okeechobee ** 07:29:44 Failed delivery, retry later.2025-07-29 Okeechobee ** 08:01:53 Out for delivery.2025-07-28 Okeechobee ** 08:01:53 Arrival scan.2025-07-28 ***** ** 17:54:46 Gateway transit in.2025-07-27 ***** ** 20:49:36 In Transit to Next Facility.2025-07-25 ******* ** 19:14:46 Gateway transit in.2025-07-25 ******* ** 17:31:40 Order received.2025-07-19 (UTC)UNI ***********

  

  Business Response

  Date: 21/09/2025

  Dear ****,

  We acknowledge your concerns regarding the delivery attempts for your package that was received on July 19, 2025.
  Based on our tracking records, your package experienced two unsuccessful delivery attempts, with the second delivery failing on August 19, 2025, at 08:34:10. According to our delivery protocols, we are unable to schedule a third delivery attempt.
  Your parcel will be returned to the vendor as per our standard procedures after two failed delivery attempts.
  We understand this situation has created complications with your refund eligibility, and we recommend continuing to work directly with your vendor regarding the return process and any refund considerations.
  Sincerely,

  UniUni 

  Customer Answer

  Date: 30/09/2025

   
  Complaint: 23907571
  
  I am rejecting this response because: I was advised by multiple customer service representatives that no proof had been uploaded to UniUni system reflecting that any actual attempts were made to deliver the package. As such, it was requested by such representatives that I supply photographs of the road my driveway is off of, the driveway itself, and the package delivery box just inside the driveway where the package was to be left. I submitted those photographs to UniUni. Additionally, one particular customer service representative pulled my driveway up on the ****** maps (which is what he said the delivery driver would be using), verified my address and the location of the driveway, and advised he would be contacting the warehouse to arrange a delivery with all of the information supplied by me and the information he found. Within two days of that conversation I was emailed advising my package was being returned to sender.  We receive deliveries from multiple logistic companies as well as **** daily, and no issues are ever encountered. I absolutely do not accept the response from UniUni.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 17/10/2025

  Dear Ms. *************** you for bringing this to our attention, and we sincerely apologize for the poor handling of your delivery and the frustration this situation has caused you.
  

  After reviewing your case, we can confirm that we received your shipping label details on July 19, 2025, and your package arrived at our facility on July 28, 2025. Unfortunately, multiple delivery attempts were unsuccessful due to address and contact issues, and we acknowledge that our communication and follow-through with you fell short of acceptable standards. While our **************** team worked to schedule a second delivery, we regret that this request was not properly executed by our warehouse team.
  

  Because your package remained in our facility beyond our 30-day holding period, it was returned to the vendor according to our standard procedures.

  We take full responsibility for the miscommunication and missed delivery opportunities that led to this outcome. Your experience reflects service failures on our part, and we are addressing these issues internally to prevent similar situations in the future.
  

  At this point, you will need to work directly with the vendor to arrange either a replacement shipment or refund once they receive the returned package. We sincerely apologize for the inconvenience this has caused and for the additional steps you must now take to resolve this matter.
  

  Sincerely,

  UniUni

  Customer Answer

  Date: 17/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is as satisfactory to me as it can be.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:19/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* is supposed to delivery one of my packages and it was out for delivery on 9/13. It stayed in that status for 4 days until I finally tried to reach out to find the status of my package. This was Wed, Sep 17 2025, 6:39PM. Shortly after, as I was out on my front porch, I received an email at Wed, Sep 17 2025, 7:27PM saying "Delivery Attempted: Sorry We Missed You!". The email also stated that I simply needed to contact support to make a new delivery time. When I went to contact, my number was unable to get through, so I added another ticket. My status that updated to "Multiple failed delivery attempt, returning to the warehouse. (Contact Failed and Inaccessible)."This is clearly a scam and I never once needed to even be home to receive the package, but they claimed failed anyway. The delay of this impacts multiple projects I am working on.They should absolutely be investigated.

  

  Business Response

  Date: 21/09/2025

  Dear Giorgos,

  We acknowledge your concerns regarding the delivery process for your package that was out for delivery on September 13th and are pleased to confirm that your package was successfully delivered on September 21, 2025, at 12:03:12.
  We understand your frustration with the extended timeline from the initial delivery date and recognize that the delays impacted your project timelines.
  We have noted your feedback regarding the delivery attempt process and communication methods for future reference.
  Your package has now been completed successfully, and we appreciate your patience throughout this process.
  Sincerely,

  UniUni 

  Customer Answer

  Date: 22/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Giorgos ******

• Initial Complaint

  Date:18/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was given to UniUni to deliver on 8/28. The first delivery attempt was on 8/31, which failed due to weather (80F and sunny, roads clear) or Force Majeure. Their website says they will try again after 24 hours but nothing was attempted. I reached out twice and finally got a response that a second delivery would be attempted in the next 10 days. Today I got another response that the package was undeliverable. They wont say why, and the address is complete and correct. I believe they just dont want to deliver to my address but wont say that and thus wont release my package or attempt any kind of assistance. Literally the worst shipping company, if I had known it would go through this I would not have ordered. **************** has been no help.

  

  Business Response

  Date: 21/09/2025

  Dear *****,

  We acknowledge your concerns regarding the delivery delays since your August 28th order and understand your frustration with the extended timeline.
  We can confirm that our agents have been actively working on your ticket, and your second delivery has now been booked. You can expect to receive your parcel by Saturday of this week.
  We recognize that the initial delivery timeline did not meet your expectations, and we appreciate your patience as we work to complete this delivery.
  Sincerely,

  UniUni

  Customer Answer

  Date: 30/09/2025

   
  Complaint: 23900034
  
  I am rejecting this response because:

  
  Package has still not been delivered, nor has any status been updated on the tracking number since 7/31 (see attached).  UniUni responded here to my complaint that the package would be delivered on a third attempt by Saturday 9/27 and I still have not received it as of 9/30. 

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 17/10/2025

  Dear *** *****,
  

  Thank you for bringing this matter to our attention, and we sincerely apologize for the significant delay in receiving your package. We understand how frustrating it must have been to wait well beyond the expected delivery date with limited tracking updates.
  

  Your package was delivered on October 12, 2025, at 1:13 PM. We recognize this was far later than promised, and we apologize for the extended inconvenience this caused you.
  

  Our **************** team escalated your case multiple times throughout this process in an effort to expedite delivery. While we were ultimately able to secure delivery of your package, we acknowledge that the timeline fell short of both your expectations and our own service standards. We're currently reviewing this situation with our logistics partners to better understand what caused the delay and to prevent similar issues in the future.
  

  We appreciate your patience throughout this process and apologize again for the frustration this experience caused. If you have any further concerns, please don't hesitate to reach out to our team directly.

  Sincerely,

  UniUni

• Initial Complaint

  Date:15/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered products from a skincare website. Ive ordered from them before and had my package delivered by UniUni - left at my door- with no issues. At approximately 9:30pm on a Sunday, I received a text saying UniUni attempted delivery but nobody was home. Not only was I home l, but I was sitting in front of the door. Nobody knocked or rang doorbell. 2nd attempt at 10:27am the next day, was home then too and no knock or ring of doorbell. My boyfriend was in the driveway getting ready for work at that time, no delivery driver showed up. I want my package left at my door.

  Customer Answer

  Date: 17/09/2025

  The consumer contacted BBB and stated the complaint has been resolved.