Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item has been in town since late May. Multiple complaints and requests to deliver properly were made via email and phone calls. Vendor has been helping on my behalf as well. No more attempts to deliver has been made after June 5 and we are at end of June (June 28). Uniuni has been refusing to deliver to somewhere public and drivers have been automatically marking the address as undeliverable. We have provided alternate residential address with no response or further attempts being made. At this point, we are considering the package stolen since they are keeping it with no obvious intention of delivering. If you are purchasing somewhere that utilizes UniUni, I strongly advise against it as they will hold your package and not deliver it. Its been over a month and I still have not received my package nor any kind of communication on what theyre doing to attempt delivery. Instead, I have to do the work of trying to get my package. This is absolutely ridiculous.

  

  Business Response

  Date: 10/07/2025

  Dear *******,

  Thank you for your message. We sincerely apologize for the delay and the ongoing inconvenience you've experienced with this delivery.
  After reviewing your case, we can confirm that your parcel has remained at our facility since early June, and despite multiple attempts by our customer service team to trigger a second delivery, there appears to be an unresolved issue at the warehouse level that has prevented the booking from proceeding.
  We understand your frustration, especially given that youve made multiple efforts to provide updated delivery instructions and alternate residential addresses. Please know that we have escalated this matter to our warehouse operations team and are currently working to verify both the parcels exact location and its eligibility for redelivery.
  Once we receive a response from the warehouse, our support team will follow up on your ticket with next steps. We take this situation seriously and are committed to resolving it as quickly as possible.
  We appreciate your patience and understanding as we work to correct this issue.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 13/07/2025

   
  Complaint: 23531466
  
  I am rejecting this response because:

  business had emailed stating the package was found and would be delivered within 48 hours. Its been over 48 hours, no response, no delivery attempt being made. This company are thieves and stealing packages. Its been in their possession since late May and it is now mid July. They are absolutely refusing to deliver. The first 3 delivery attempts are FALSE as they state its gated or non accessible but it is a public space. They also never called despite numerous instructions to call if they needed help with retrieving package. The delivery drivers are marking that the they attempted delivery without actually trying to deliver. 
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 22/07/2025

  Dear *******,

  Weve completed a full review of your case and understand the continued frustration around the lack of progress on your delivery.
  Your parcel has remained in our storage area for an extended period, despite multiple requests and updated delivery instructions submitted on your end. As of July 10, 2025, at 2:29 PM, it was booked for delivery from our warehouse, a confirmation that was also communicated to you by email by one of our team leads.
  Given the delay between that booking and a confirmed delivery attempt, weve escalated your case directly to the station manager responsible for this region. Your ticket, #*******, has been flagged for immediate review, and well be following up with you as soon as we receive final confirmation on both the parcels location and next delivery window.
  
  Sincerely,

  UniUni

• Initial Complaint

  Date:27/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to get support on my package which has been out for delivery for multiple days then it said my delivery was being taken back to the warehouse after being attempted to deliver at 11:24pm cdt that was never actually attempted the customer support is a joke and i messaged customer support and they sent me an email saying my package was delivered to the wrong address and to send a picture of my home this is by far the worst delivery service i have ever had

  

  Business Response

  Date: 22/07/2025

  Dear *******,

  Thank you for your message. We understand how frustrating this experience has been and want to address your concerns with full transparency.
  Weve reviewed your case thoroughly and have included screenshots of:
  The Proof of Delivery (POD) captured at the time of delivery, and
  A comparison of the delivery address submitted by your vendor with a corresponding ****** Maps image of the delivery location.
  This review confirms that your parcel was delivered on June 30, 2025, at 10:56 AM to 893 N 100 W, [City], *****, which is the exact address provided by the vendor at the time of shipment. Based on this information, we consider this a successful delivery as it was completed in accordance with the address we were instructed to deliver to.
  If the address submitted during checkout was incorrect or incomplete, we strongly recommend reaching out to your vendor directly to discuss possible resolution paths, such as a refund or replacement. As the last mile carrier, we are responsible for delivering to the address provided, and we do not have the authority to alter, reroute, or override shipment information without vendor instruction.
  We sincerely regret that this experience did not meet your expectations, and we appreciate your feedback. If theres any additional documentation youd like us to forward to your vendor on your behalf, wed be happy to assist.
  Sincerely,

  UniUni

• Initial Complaint

  Date:27/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted 2 contact forms to request a change of address and schedule a redelivery over the past 5 days. I have received no response from Uniuni even though they claim ***** hours for a response. I need better communication and my package redelivered to the updated address. Tracking number is UUS56D0734363166430 for reference.

  

  Business Response

  Date: 22/07/2025

  Dear *****,

  We can confirm that the updated address you submitted on Monday, June 23, 2025, at 3:14 PM was received and processed by our team. We responded and updated the delivery information on Friday, June 27, 2025, and immediately scheduled the second delivery based on the corrected address.
  Your parcel was successfully delivered on June 30, 2025, at 10:33 AM to:
  ********************************************************************************************
  We sincerely apologize for the delay in processing and dispatching the second delivery. During that period, we were managing a surge in delivery issues in the region, primarily due to a high volume of address corrections and rescheduling requests. This caused a brief backlog, which impacted timelines in certain areas, including yours.
  Were pleased to confirm the parcel has now been delivered, and we appreciate your understanding throughout the process. If theres anything further we can support you with, please dont hesitate to let us know.
  Sincerely,

  UniUni

• Initial Complaint

  Date:26/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A shipment from ***** to ******, ** is on UniUni warehouse for more than a week and they are taking so long to do deliver my shipment. Till now I have not received it. The customer care is simply saying "we are looking on it, it will get delivered soon" for the past 10 days. There is no proper update or any initiative on the complaint we raise. Very worst service ever seen. The shipment was booked on 6 June 2025, its almost 20 days. What type of service is this ?

  

  Business Response

  Date: 22/07/2025

  Dear Jagan,

  Thank you for reaching out and giving us the opportunity to clarify the timeline of your shipment. We completely understand how frustrating delays can be, especially when you're relying on timely updates, and we appreciate your patience.
  Weve attached a screenshot of your parcels scan history to provide full transparency regarding its journey. Based on this tracking record:
  
  Timeline Highlights:
  Shipping Details Received: June 9, 2025
  Customs Clearance Completed: June 26, 2025 The parcel was released to us following customs processing
  Parcel Received by UniUni: June 27, 2025 at 6:17 AM (Scan Code 200 "Parcel Scanned")
  Dispatched for Delivery: June 27, 2025 at 6:31 AM
  Delivered: June 27, 2025 at 12:04 PM to [Full Address]
  
  Its important to clarify that UniUni is the final-mile delivery partner and we do not take possession or control of the parcel until it is officially received and scanned into our system, as indicated by Scan Code 200. Any delays prior to that point typically involve upstream handling and customs processing, which we unfortunately do not have visibility into.
  That said, once the parcel was in our care, we moved quickly to dispatch and complete delivery within the same day.
  If you would like more insight into the delay prior to June 27, we recommend contacting your vendor directly, as they may be able to engage their international logistics partners or customs liaison for further details.
  Were glad to confirm that your parcel has now been delivered, and we truly appreciate your understanding throughout this process. Please let us know if theres anything further we can assist you with.
  Warm regards,

  UniUni

• Initial Complaint

  Date:26/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a garment from ********** that was being delivered by UniUni. I sent specific delivery instructions to UniUni for delivering to my apartment. I received an email today saying they attempted to contact me and could deliver my parcel. I NEVER received any phone calls or emails from them attempting to deliver my package. When I tried to work with customer service, they told me they couldn't help me and to contact **********.

  

  Business Response

  Date: 22/07/2025

  Dear ********,
  Weve completed a review of your file and have merged three support tickets into a single active case under Ticket #******* for clarity and proper follow-through.
  Please note, we did not receive any response indicating the parcel was missing or undelivered, which is why no further action was taken until now. For future reference, replying to any ticket, even a closed one, will automatically reopen the case and route it back to our team for immediate review.
  At this stage, the parcel has been confirmed as lost, and a senior agent is now assigned to your case. You can expect a direct follow-up within the next 12 hours with the next steps regarding resolution.
  Well ensure this is handled accordingly from here.
  Regards,
  UniUni
  

• Initial Complaint

  Date:26/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See email sent to UniUni below:Four days ago, I contacted UniUni support per ticket and informed them twice of a gate code because I received a notice that a package was not deliverable.The gate code was originally provided with the initial order and twice again after the first delivery failed. Today, I once again got a notice of a failed delivery attempt with notation that suggested a possible attempt to contact me. I got no phone call at the time of indicated attempted delivery. My phone is ************. I tried calling your company twice only to have my call terminated at your end.Dr. ******* ****** **************. ********************************************.

  

  Business Response

  Date: 22/07/2025

  Dear Dr. **************** you for bringing this to our attention, and please accept our sincere apologies for the inconvenience you've experienced.
  Weve reviewed the delivery records for your parcel and can confirm that the address originally provided by the vendor did not include the required gate code, which unfortunately contributed to the initial delivery attempt being unsuccessful.
  While we did receive the updated gate code through your support ticket, there was a delay in scheduling the second delivery from our warehouse. We acknowledge that this delay was unacceptable, and we are following up directly with the station manager to ensure corrective action is taken and that similar issues are avoided in the future.
  We can confirm that the parcel was successfully delivered on July 21, 2025, at 1:41 PM to:
  *****************************************************
  We sincerely apologize for the delay and the lack of proactive communication. Should you require any further assistance, please do not hesitate to reach out.
  Sincerely,

  UniUni

• Initial Complaint

  Date:24/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 4th my package was delivered to wrong address.June 5th UniUni notified. June 5th ************************************* notified. They want a letter from UniUni stating that I didnt get my package before they will refund me the full amount. Continual emails to UniUni June 9, 10, 11, 12, 13, then a phone call asking to speak to a manager and was informed that someone would call me that night. Didnt happen. Another email to UniUni June 19 requesting a letter to *************** Email sent to **** ***** Ms. ***** ****** Vdh, who work for UniUni but no one has responded.****** & ***** want a letter from UniUni. Wrong delivery pictures arent good enough. Why wont anyone help me from UniUni?

  

  Business Response

  Date: 03/07/2025

  Dear *****,

  Thank you for your follow-up.
  A formal delivery confirmation email was sent to you on Thursday, June 5, 2025 at 1:12 PM, verifying that your parcel was misdelivered. This email should be forwarded directly to ****** & ***** to support your request for a refund or replacement. As the carrier, UniUni is not responsible for issuing refundsthese are handled by the merchant based on their policies once confirmation is received.
  We recognize your multiple attempts to resolve this and appreciate your patience. Should you need the email resent for your records or for the merchant, wed be happy to assist.
  Regards,
  UniUni

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23509937
  
  I am rejecting this response because:

   

  ****** and ***** will not accept your email as a formal response that my merchandise was misdirected. I had forwarded it to them but they require a PDF letter stating that. This has been my request repeatedly to your representatives on line with no response. I understand that UniUni wont reimburse me, that is not what Im asking. Im asking for a PDF letter that I can forward to ****** and ***** so that THEY will reimburse me.

  Thank you for your cooperation on this issue.

  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 16/07/2025

  Dear *****,

  Thank you for your follow-up and for providing additional details.
  We can confirm that a formal delivery confirmation email was sent to you on Thursday, June 5, 2025, at 1:12 PM, verifying that the parcel was misdelivered. This document serves as official confirmation and is intended to support your refund or replacement request with the ********, ****** & *****.
  As per UniUnis policy, we do not issue PDF letters or additional documentation beyond the confirmation email already provided. Once the merchant receives this email from you, they are expected to contact UniUni directly to verify the information, which we are always prepared to do.
  We understand this situation has been frustrating and recognize your repeated efforts to resolve it. If you require the confirmation email to be resent for your records or to support your claim, we would be happy to assist, just let us know.
  Thank you again for your patience.
  Sincerely,
  UniUni

  Customer Answer

  Date: 25/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I have forwarded the current letter dated July 16, 2025 to ****** & ***** on July ******* but have not heard anything from them. I only wish UniUni would have sent me a letter at the start when I requested it. I could have been reimbursed then. 

   

  Thanks for your assistance with this matter.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:20/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially emailed UniUni on June 1st looking for my package, and asked a couple other questions, as it was day 3 out for delivery and it had become a regular occurrence to be 4 days. Which it was. I received a response on June 4th, only acknowledging that my package was delivered. I reasked the same 3 questions and I got a response the next day saying to contact the business I bought the product from. So again I asked the same 3 questions regarding their business and it has been 2 weeks and I have never received a response. Anytime I have asked at least 1 of the questions over the phone to customer service, I have been met with different responses. I would just like my questions answered instead of ignored as that is not good customer service and makes the business look fishy and possibly a scam. I have never had a good experience with UniUni and this past one has me even more concerned if my package is in their hands.

  Customer Answer

  Date: 20/06/2025

  Why am I told it takes ***** hours for out for delivery and it actually takes 4 days? 
  Where is my package in that time? (Sitting in someones vehicle or goes to a warehouse for the night)
  Also if a package is lost or stolen while with you, what is your policy on that? 

  

  Business Response

  Date: 22/07/2025

  Dear ******,

  Thank you for reaching out again, and we sincerely apologize for the experience you've had so far.
  After reviewing your support history, weve identified that your original ticket was closed without properly addressing the questions you raised. That was not acceptable, and were addressing it internally with the appropriate team to ensure this does not happen again.
  We want to take this opportunity to provide clear responses to your concerns:
  
  1. Why does the delivery timeframe say 2448 hours, but my package took 4 days?
  We aim to deliver all parcels within 2448 business hours once theyve been assigned to a driver. However, there are cases where this timeframe may be extended due to driver schedules or route availability. For instance, if a parcel is assigned on a Friday and delivered on a Monday, its possible the assigned driver was not scheduled over the weekend. While we cant confirm the exact cause without the drivers schedule, we recognize the delay and appreciate your patience.
  
  2. Where is the package during that time?
  Once assigned to a driver, the parcel remains in the drivers possession until it is successfully delivered. It is not returned to the warehouse or reassigned unless a delivery failure occurs or a route change is required.
  
  3. What is our policy if a package is lost or stolen after delivery?
  If a parcel is confirmed as delivered to the correct address but is missing, we recommend contacting the vendor directly to discuss resolution options. As the last mile carrier, we are responsible for ensuring the package reaches the delivery address provided by the vendor. If theft or loss occurs after delivery, the vendor typically manages the next steps such as a replacement or refund.
  
  We fully understand how concerning it is to feel like your questions have gone unanswered, and we want to thank you for your persistence. Your feedback has been shared with our leadership and service teams to reinforce how important consistency and clarity are in every customer interaction.
  
  Sincerely,

  UniUni

• Initial Complaint

  Date:16/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** UniUni Formal Complaint Regarding Falsified Delivery Attempt and Lack of **************** Response I am filing a formal complaint against UniUni for a delivery failure that was falsely recorded and never occurred, as well as for complete lack of customer service response despite multiple attempts to obtain assistance.The package in questiona time-sensitive educational itemwas shipped to my verified Canadian address and processed by UniUni. According to the tracking history, on 29 May 2025, the delivery attempt was marked as failed due to recipient refused to sign. This is categorically false. There was no delivery attempt at my residence. I received no knock, no call, no delivery notice, and no video surveillance supports the couriers claim. The tracking record was subsequently updated on 30 May 2025 to show that the parcel was returned to the warehouse, and now lists the item as return inbound. To be absolutely clear: I did not refuse the package. The delivery was not attempted. The tracking status is falsified, and the driver fabricated the reason for non-delivery.What is more troubling is that UniUni has failed to respond to a single one of my formal complaints submitted via all available customer service channels with a delivery. I am requesting the following:A formal investigation into the false delivery attempt.A written explanation and apology.Immediate redelivery of my package, or if the parcel is no longer retrievable, formal confirmation of its destruction or permanent loss.This complaint should be formally recorded as evidence of UniUnis failure to meet basic delivery obligations and uphold acceptable consumer service standards.If this issue remains unresolved, I will pursue a chargeback through **** and initiate a dispute through the seller platform.

  

  Business Response

  Date: 20/06/2025

  Dear ***,

  Thank you for your message and for outlining your concerns in detail.
  We have reviewed your case and can confirm that your previous support tickets were received and responded to by our **************** team. A second delivery was successfully booked and confirmed via email on June 17, 2025 at 3:29 PM. The warehouse has accepted the booking and is currently waiting for an available route to place the parcel for redelivery.
  Regarding the original scan on May 29, 2025, the reason for non-delivery was listed as Rejected Package. We understand this may not reflect your actual experience. In some cases, this status can result from a delivery error such as the parcel being brought to the wrong address or location, rather than a direct refusal by the recipient. We recognize how frustrating and misleading that can be, and we sincerely apologize for the confusion and inconvenience this has caused.
  We appreciate your patience as the redelivery is being arranged. Please dont hesitate to reach out if you have further questions or require additional assistance in the meantime.
  Sincerely,
  UniUni Customer Support

  Customer Answer

  Date: 23/06/2025

   
  Complaint: 23469922
  
  I am rejecting this response because:

  Business response not accepted.
  

  I reject UniUnis response in full.

  
  Their message contains false claims, deflection, and no meaningful resolution. At no point did I receive any confirmation of a second delivery on June 17 or any other date. I have meticulously searched all inboxes, folders, and spam filters. No such email exists. The claim that a redelivery was confirmed is simply untrue.

  
  The original tracking status explicitly stated recipient refused to sign. This is a fabricated entry. No courier arrived at my address. There was no knock, no buzz, no delivery notice, no contact attempt of any kind. My building is monitored by 24-hour surveillance. There is no footage of a UniUni vehicle or delivery attempt at the stated time. The delivery attempt did not happen, and the status was falsified. UniUnis vague excuse about possible scanning errors is unacceptable. It does not explain or justify the false claim recorded in the delivery log.

  
  Additionally, I reached out to UniUni through every available channelmultiple emails, ticket submissions, and follow-ups. All were essentially ignored. I received no assistance. This BBB response is the only communication I have received from the company, and it fails to acknowledge or address the core issue.

  
  This is not customer service. This is evasion. The business has failed to deliver the package, failed to make a genuine re-delivery attempt, failed to take responsibility for false tracking data, and failed to respond to direct inquiries until forced to do so through public complaint. Their conduct is negligent at best and deliberately misleading at worst.
  I demand a direct written apology, a factual status update on my parcel, and either a completed redelivery or written confirmation that the item has been permanently lost due to courier error. If not resolved immediately, I will continue pursuing this through a chargeback with **** and formal channels including Consumer Protection BC.

  
  This matter is not resolved.
  
  Sincerely,
  
  *** ****

  

  Business Response

  Date: 03/07/2025

  Good day,

  Thank you for your patience while we completed a full review of your file.
  The initial scan noting recipient refused to sign was entered in error, likely due to a failed attempt at an incorrect location. This was followed by a confirmed second delivery on June 23, 2025 at 10:06 AM to ***************************************************************
  A redelivery notice was issued on June 17, 2025. Weve verified it was sent, though understand it may not have reached your inbox directly.
  The parcel is now marked as delivered to the correct address. If it remains unlocated, the next step is to contact your merchant directly to initiate a resolution through their support process.
  Regards,
  UniUni

• Initial Complaint

  Date:16/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery drivers are constantly calling my buzzer code to be let in despite having no packages of mine to deliver. It is repeatedly happening and others in the building have also complained. I submitted a complaint via email to them on June 2nd and it is still open. I just had a driver call my buzzer, I asked to confirm the unit number - which they did - but there's no package for me, only for a different tenant. So now the drivers are actively lying to get access in to the building.

  

  Business Response

  Date: 20/06/2025

  Dear ******,

  **** you for following up regarding the issue of unauthorized buzzer use by our delivery drivers.
  Your concerns have been acknowledged and shared with the Station Manager overseeing your area for review and corrective action. We recognize the importance of respecting building access protocols, and the behavior you described, buzzing units without a delivery and misrepresenting information, is being addressed with the local delivery team.
  We appreciate you taking the time to document this pattern. If the issue continues, feel free to update us so we can continue monitoring and escalating as needed.
  Sincerely,
  UniUni Customer Support