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Complaints
This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 841 total complaints in the last 3 years.
- 520 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A UniUni driver threw my package at my front door and damaged the screen portion of my front door. I've submitted a complaint ticket with UniUni however they are not resolving the issue.
Business Response
Date: 17/10/2025
Dear ******,
Thank you for reporting this incident, and we sincerely apologize for the damage caused to your screen door by our driver's careless handling of your package.
After reviewing your case (ticket #*******), we acknowledge that this matter was not handled appropriately by our team. We take full responsibility for both the initial incident and the poor handling of your support request.
We have now assigned one of our Driver Escalation Specialists to your case to address the property damage and discuss compensation for the repair of your screen door. You will receive direct contact from our specialist immediately to move forward with a resolution.
We understand the urgency of this situation, particularly given your concern about your pets' safety and your inability to use your front door. We are committed to resolving this matter promptly.
We apologize for the damage caused and for the delay in receiving proper assistance. Our Driver Escalation Specialist will be in touch with you shortly to discuss next steps.
Sincerely,
UniUni
Initial Complaint
Date:01/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
UniUni was supposed to deliver my package. When I checked the tracking on their website and spoke to a customer service representative the said that an attempt had been made to deliver my package on September 29th, 2025 at 6:46 AM and on September 30th, 2025 at 9AM. Both times I was home and we have a loud dog and camera. No attempt was made to deliver my package and now they are saying it needs to go back to the warehouse per customer service person I spoke to on October 1st, 2025. I am just asking that they do their job and deliver my package within the next few days. This item is very important to me!Business Response
Date: 10/10/2025
Dear ***,
Your parcel was delivered on October 1, 2025, and the Proof of Delivery (POD) has been sent to you for your reference.
Thank you for your time and understanding.
Best regards,
UniUniInitial Complaint
Date:01/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint due to repeated delivery failures, false status updates, and lack of proper customer service from ******************** regarding my package [UUS59L0566884062341].On multiple occasions, UniUni has marked my deliveries as failed late at night (as late as 11 PM) despite no driver ever attempting delivery. Their system sent me texts claiming a delivery attempt was made or that I missed the driver, when in fact no attempt occurred.I have spent hours on hold (often waiting an hour just to speak with an agent). When I finally reached support, I was told my address was verified and the package would be delivered. Despite this, my tracking still shows shipping exception invalid state even though my address is correct and was confirmed by UniUni staff on the phone.This is not the first time. I have had recurring issues with UniUni repeatedly marking my address as incorrect, causing delays and failed deliveries. I gave UniUni clear delivery instructions and confirmed the correct address, yet the problem persists.The repeated delays, misleading status updates, and lack of accountability from UniUni have caused me unnecessary stress, wasted time, and a serious risk of not receiving the items I paid for.Business Response
Date: 10/10/2025
Dear *******,
We have reviewed your complaint and would like to confirm that we sent the Parcel Issue Letter on October 2, 2025. You confirmed on October 3, 2025, that you had received it and would be forwarding it to the seller.
Thank you for your time and understanding.
Warm regards,
UniUni ************* TeamInitial Complaint
Date:01/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a UniUni delivery driver take pictures to "confirm" the delivery of two packages and immediately steal them. Both instances were caught on camera and I have the video available. Unfortunately, I can only include a screen capture here. UniUni's customer service is abysmal, and their customer service phone number does not work. They clearly do not screen their delivery drivers for theft. I would either like the products I purchased or a certificate of failed delivery for each order so that I can seek a refund with the original vendor.Business Response
Date: 10/10/2025
Dear *******,
Weve been corresponding regarding UniUni ticket #*******, which was opened on September 29, 2025. Our team responded to you on September 30, 2025, and we are continuing to work with you toward a resolution.
Sincerely,
UniUniCustomer Answer
Date: 14/10/2025
Complaint: 23950579
I am rejecting this response because: I have not recieved a refund for the items that were stolen by the UniUni driver.
Sincerely,
******* ********Customer Answer
Date: 15/10/2025
I am revising my compliant to remove mention of a "refund from UniUni". This is not simply a "failed delivery". The items in question were stolen by the UniUni driver upon delivery. This driver was caught on Ring camera "checking in" the packages as delivered, and then picking them up and taking them back to their car. Video footage was sent to UniUni. Cases have been opened with UniUni (independently of this BBB case), PopMart, ******, and I have also filed a police report with my local law enforcement agency (please reference case #**-19842 with the ***************************).
For me to mark this complaint as "closed", I would like to receive aknowledgement that the items were not delivered. If I, at minimum, recieve a reciept of failed delivery for these two orders, I can ask for a refund from the original vendor (PopMart).
Business Response
Date: 24/10/2025
Dear *******,
We have processed a refund of $27.94 for your parcel. Please note that the theft incident is still under investigation, and we will provide you with an update as soon as the review is complete.
Thank you for your patience and understanding as we work to resolve this matter.
Sincerely,
UniUniCustomer Answer
Date: 27/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:01/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for ROS-010 BEETROOT 60 CAPSULE about a month ago and I keep receiving orders so far I have received 10 bottles. the last package yesterday. I have tried my very best to cancel this order and spent hours on the phone to no avail.I have two tracking # and I will give them to you 1. TBA323131333295 2. UUS59P2488902243954 Not sure how much they have changed my card and in the process of making a dispute with the bank to have this company blocked from account.Business Response
Date: 10/10/2025
Dear Devoye,
As a last-mile carrier, we do not have access to or handle any payments. Our role is solely to deliver parcels on behalf of the vendor. For return requests or payment-related concerns, we recommend reaching out to the vendor directly to resolve the issue.
Warm regards,
UniUniInitial Complaint
Date:01/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am beyond frustrated and disappointed with UniUnis handling of my package. It has been over 7 days since the package status showed Out for delivery and yet no one has delivered anything.I have called customer support more than 20 times, and every single time I was met with empty promises, lack of accountability, and vague reassurances that someone will follow up. No one has. No callback, no resolution, no escalation. Just endless waiting.This is by far the worst delivery experience Ive ever had. Not only has the package not arrived, but the customer service team is completely useless unable to track, escalate, or offer any solution. Im left in the dark with no idea where my parcel is or if Ill ever receive it.I am filing this complaint to formally document this nightmare and urge UniUni to take immediate action to resolve this. I also hope this serves as a warning to others who may be considering using UniUni choose another courier.Business Response
Date: 10/10/2025
Dear ******,
Your parcel was delivered on October 1, 2025, and the Proof of Delivery (POD) has been sent to you for your reference.
Thank you for your time and understanding.
Best regards,
UniUniInitial Complaint
Date:01/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered some items that come from a big company called youtooz in ***** that were supposed to to be delivered through Uniuni. They are scammers/lazy or liars about delivering my items because they claim that it was undeliverable when Ive been home all day and weekend. It was first suppose to be delivered on Friday and said out for delivery on their site so I waited. Nothing came and no update all day for the tracking. Saturday hits and I called asking why it was delivered. They agent tells me they put in a request to see whats going on and 20 minutes after I get off the phone, I get a notification saying it was undeliverable. I was home the whole time and no one showed up. They even state they would call if something happens during delivery. No phone call. So I call them back and get a different agent who just updates my delivery instructions and says that since it goes back to the warehouse I have to wait 24 hours for them to get it then by Monday it should be redelivered. I even got an email that said the same thing. So now Monday hits I called early in the morning and made sure that they were aware i want my items today. I even emphasized that I want a phone call if there are problems with deliveries. Then a couple hours later I get another notification saying the same thing I got Saturday. So I call yet again. And then two agents wanna tell me that it takes 7-10 business days for them to redeliverliterally the opposite of what I was told Saturday. On top of why does it take 10 days if its in the same city??? Why did no one call me again when it was time to deliver? They are liars and scammers and Im tired of them getting away with not being truthful with peoples items that we spent our money on. They should not be an open business. I also have 5 others that are suppose to go through them and one of them cant even deliver properly. It was over $200 worth of items.Business Response
Date: 10/10/2025
Dear *****,
The parcel in question was delivered on October 5, 2025. We also sent the Proof of Delivery (POD) to you on October 7, 2025 for your reference.
Best regards,
UniUniCustomer Answer
Date: 10/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****-***Initial Complaint
Date:29/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My order was delayed twice due to drivers lying about coming to my apartment and not being able to deliver. I was standing outside all day, no one ever came and the instructions clearly stated to call when arrived. No one ever called and no one ever came to try now I have to have my package delivered to a different address. I tried making a claim against the drivers that have been doing this but no one was able to help meBusiness Response
Date: 08/10/2025
******,
Weve reviewed your complaint and would like to sincerely apologize that your delivery did not go as expected. Upon investigation, we found that the unit number was not included in the address, which resulted in an incomplete delivery address.
Our team has reached out to request additional information so that we can proceed with the next steps and resolve this matter for you as quickly as possible.
We truly appreciate your patience, understanding, and cooperation.
Warm regards,
Customer ******************start="789" data-end="792">UniUniCustomer Answer
Date: 09/10/2025
Complaint: 23940768
I am rejecting this response because: That response is false. No driver ever even tried to deliver and you dont need a unit number to deliver to my apartment. Plus you guys just sent me an email saying the package was lost because it was dropped off at the wrong address. Thats on you You didnt even mark it delivered so i could see where it was dropped off
Sincerely,
****** ********Business Response
Date: 14/10/2025
Dear Nate,
It appears the delivery issue occurred because a unit number was not included in the address. Were truly sorry for the inconvenience and frustration this has caused.
Weve now sent you the Parcel Issue Confirmation, which you can forward to the seller for further assistance.
Thank you for your patience and understanding.
Warm regards,
UniUniInitial Complaint
Date:26/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This logistics company failed to deliver my package. I attempted to call the number on their website ***************) but can never get a live agent. They force you to complete a customer support form and state youll receive an answer within ***** hours. I completed said form on September ******* and have not received any response as of yet (It is September *******). I believe this to be a shady and fraudulent company.Business Response
Date: 17/10/2025
Dear ******,
Thank you for bringing this matter to our attention, and we apologize for the lack of communication you experienced when trying to reach our support team.
After reviewing your case, we can confirm that your package was successfully delivered on October 9, 2025, at 2:15 PM. We understand that prior to the delivery, you submitted a customer support form on September 23, 2025, and did not receive a response within our stated 24 to 48 hour timeframe. We apologize for this failure in communication.
We recognize that the difficulty in reaching a live agent and the delayed response to your support form created unnecessary frustration during a time when you needed assistance with your delivery. While your package was ultimately delivered, we acknowledge that our customer service response fell short of acceptable standards.
We are working to improve our response times and accessibility to ensure customers receive timely support when issues arise. We apologize for the concern and inconvenience this situation caused.
Sincerely,
UniUni
Initial Complaint
Date:25/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Package was set for delivery today. The status was then updated as Failed delivery attempt, returning to the warehouse. (Rejected Package). I work from home and have cameras. My doorbell works and my housemate was also here. I can see cars from my window. I checked the cameras and nobody showed up within an hour before or after the supposed attempt time. Had to call to get a ticket open to re deliver since it was being sent back to the warehouse even though this was the FIRST attempt.Business Response
Date: 03/10/2025
Dear ******,
We sincerely apologize for the frustration you have experienced with this shipment. Unfortunately, this parcel did encounter a delivery delay, which can happen in certain cases. We understand how inconvenient this has been and regret the impact on your experience.
The parcel has been scheduled for a second delivery attempt and is expected to arrive by October 3, or the following day at the latest. We are monitoring this closely to ensure it is completed successfully.
We appreciate your patience as we work to complete this delivery.
Thank you,
UniUni
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