Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

uniuni has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have ordered from a company that use this company to send orders, 2 times i have had my packages at my gate by sidewalk, where anyone could come and just grab it and walk off with my stuff. i have tried to get ahold of the company and no good or return emails, i want my packages brought to my house porch no gate to sidewalk .

  

  Business Response

  Date: 03/10/2024

  Good day,

  Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the placement of your packages and any lack of communication from our team.
  Unfortunately, we were unable to locate a support ticket under your name, email address, or phone number. To help us investigate this matter further, could you please provide your tracking number? This will allow us to escalate the issue to the warehouse responsible for your delivery and ensure your future packages are brought directly to your porch as requested.
  We truly appreciate your understanding and look forward to resolving this for you.
  Best regards,

  UniUni

• Initial Complaint

  Date:01/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a scale from **** health on 8/19 for $224.40. It shows that it shipped 9/14. On 9/17, I got notification that it was returned back to the warehouse for an incorrect address. I opened a ticket to notify them it was the correct address and gave delivery instructions. I had to give them twice. I got a response that redelivery was scheduled and I should receive the package by 9/27. The package is still showing as at the warehouse and has not been redelivered. I have given delivery instructions including my phone number 3 times directly to uniuni. I have contacted **** health and they have requested redelivery twice. It's now 9/28 and the package still has not been redelivered.

  

  Business Response

  Date: 03/10/2024

  Dear Candy,

  Thank you for reaching out, and we sincerely apologize for the ongoing delay with your delivery. We understand the frustration this has caused, especially given the multiple times you’ve provided your delivery instructions and phone number.
  We have located your support ticket (1132909) and reviewed the situation. It appears that the initial escalation to redeliver your package was unfortunately missed. We have now escalated your tracking number to the warehouse supervisor for priority booking, and you should see an update reflecting the second delivery confirmation shortly.
  We truly regret the inconvenience this has caused and are working to ensure your package is redelivered as soon as possible. Thank you for your patience, and please let us know if you have any further questions or concerns.
  Best regards,

  UniUni

  Customer Answer

  Date: 04/10/2024

   
  
  Complaint: 22354518
  
  
  
  I am rejecting this response because:

  I have not yet received the item and do not want the complaint closed until I do.  I received an email stating I should have the delivery by this Sunday.  If it is not delivered then it will need to be followed up on again.

  
  
  
  Sincerely,
  
  
  
  Candy Pipes

  

  Business Response

  Date: 13/10/2024

  Dear Candy,
  Thank you for your patience, and we sincerely apologize for any inconvenience caused by the delay in your delivery. We have confirmed that your parcel was delivered on 2024-10-13 at 09:00:30 to the following address:
  2345 N Craycroft Rd #394, Tucson, AZ 85712, USA
  We understand your frustration and truly regret the inconvenience you have experienced. If there are any further concerns or if you require additional assistance, please don’t hesitate to let us know. We are here to help ensure that everything is resolved to your satisfaction.
  Thank you once again for your understanding, and we hope to serve you better in the future.
  Best regards,

  UniUni

  Customer Answer

  Date: 16/10/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22354518, and find that this resolution is satisfactory to me.

  My delivery was finally received 2 months after the initial order and only after this complaint was filed.
  
  
  
  Sincerely,
  
  
  
  Candy Pipes

• Initial Complaint

  Date:01/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order from ***** attempted failure the parcel has been delivered to the wrong address by the uniuni driver when i tried to reach ******* their response was not satisfactory because i have been waiting for their response since Tuesday (September 24 )But havent get anything back yet i didnt get my refund nor my parcel ..please resolve this issue as soon as possible..please and thanks

  

  Business Response

  Date: 03/10/2024

  Dear Harmanpreet,

  Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced with your SHEIN order. We understand your frustration, and I would like to clarify the steps we have taken to resolve the issue.
  We located your support ticket (1152432), which was submitted on Tuesday, September 24th at 11:28 AM, and we responded shortly after on the same day at 12:22 PM. Additionally, we responded to your follow-up inquiry on Monday, September 30th at 1:19 PM, explaining the delivery issue and providing the next steps.
  As mentioned in our responses, an error occurred during the delivery process, and your parcel was mistakenly sent to the wrong city. We have already contacted the branch responsible, and your parcel is currently being rerouted to the Calgary warehouse. Once it arrives, we will ensure it is delivered to your address as quickly as possible. This process typically takes 3-5 business days.
  We sincerely apologize for the delay and any inconvenience this has caused. We are committed to resolving this issue and will keep you updated on the progress of your parcel. Should you have any further questions or concerns, please feel free to reach out.
  Thank you for your patience and understanding.
  Best regards,

  UniUni

• Initial Complaint

  Date:25/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product was delivered on July 16, 2024. Filed a couple of complaints with ******* support. Delivery driver threw package at door and broke the bottom panel of door out. Sent details and pictures and still have not resolved the issue. We had to purchase a new door. All we want is what we paid out on the door. $140.00.

  

  Business Response

  Date: 30/09/2024

  Dear ******,

  We sincerely apologize for the delay in resolving your property damage claim and for any frustration this has caused. It appears that your original inquiry regarding the delivery incident on July 16, 2024, was closed in error. We have since reopened the case and escalated it to the handling Team Lead, who will follow up with you shortly.
  We understand that this has been an ongoing issue, and we truly regret that it has not yet been resolved. Your claim regarding the damage to your door and the replacement cost of $140.00 has been noted, along with the details and photos you previously submitted. We are committed to ensuring that this matter is resolved as quickly as possible.
  Thank you for your patience and understanding. The Team Lead will reach out to provide an update shortly. In the meantime, if you have any further questions or concerns, please feel free to contact us.
  Best regards,

  UniUni

  Customer Answer

  Date: 03/10/2024

   
  Complaint: 22329498
  
  I am rejecting this response because:  They have had ample time to resolve this issue.  All I am asking is that they refund us for the purchase of the door ($140.00) that was damaged.

  Please forward a payment of $140.00 to reimburse us for damaged door by ********
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 13/10/2024

  Dear ******,
  We sincerely apologize for the delay in resolving your claim regarding the damage caused to your door during the delivery on July 16, 2024. We completely understand your frustration, and we deeply regret the inconvenience this has caused you.
  Please know that we are committed to ensuring this matter is resolved. Our warehouse team will follow up with you no later than Thursday, October 17, 2024. We appreciate your patience, and we will work diligently to address the compensation for the $140 you paid for the door replacement.
  Once again, we extend our deepest apologies for the situation, and we will make sure to resolve this as quickly as possible. If you have any further questions or concerns in the meantime, please dont hesitate to reach out.
  Best regards,

  UniUni

• Initial Complaint

  Date:23/09/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is in possession of a parcel I ordered. The out for delivery date stated 09/18/2024 at 10 a.m.Four full days and still nothing updated, no attempt has been made to deliver parcel. This is the second time Ive had an issue. The first time it took almost 24 hrs to deliver from out for delivery stated, which is understandable but they left the item in the middle of my driveway at 4 a.m. A reputable company would have placed the item in a safe spot (ie on the porch or step close to door.)I simply want my order package delivered.

  

  Business Response

  Date: 30/09/2024

  Dear *******,

  Thank you for reaching out and for your patience regarding your parcel delivery. Upon reviewing your case, it appears that our agent responded to your inquiry on Friday, 27 September 2024, at 10:42 AM, confirming that the parcel was marked as delivered. We have not received any further follow-up from you after this communication, so we wanted to ensure the issue has been resolved.
  We understand that there were some challenges with the initial delivery, as our driver had trouble locating your home and mistakenly marked your parcel with an incorrect address. However, the parcel was reassigned to a more senior driver, who successfully delivered it. If you are still experiencing any issues with the delivery or have not yet received your parcel, please reply to the email so that we can promptly reopen the case and further assist you.
  We sincerely apologize for any inconvenience this has caused and appreciate your understanding. Our goal is to ensure your package is delivered safely, and we take your feedback seriously.
  
  Best regards,

  UniUni

  Customer Answer

  Date: 03/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Package was delivered after expected date and I do appreciate the driver taking the necessary steps to assure package was delivered properly. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:19/09/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was initially attempted for delivery on Sunday, 9/13. The delivery driver, to their credit, shot me a text asking to be let in; however, as there was no indication that my package would be delivered that day, I was away without cell service. That being said, the entryway to the building is the mailroom, which is a perfectly reasonable place to drop off the package; nothing in my order said to deliver it to my apartment door. I contacted the delivery driver that afternoon and attempted to contact UniUni to amend these instructions and inform them to leave it in the mailroom in the next attempt; there was no response to either **************** package was attempted to be delivered again this morning (9/19, 4 days later); I received ZERO communication from UniUni that a delivery attempt would be made today, and received no communication from the delivery driver that there was an issue with the attempt. My package is now in ***** and was "sent back to the hub." There was no attempt to contact me before this, and has not yet been an attempt to schedule any further delivery. I have still not received a response to any ticket I have submitted, the online chatbot redirects me to the ticket system, and I was on hold for over 40 minutes. When I finally got through, the other line was dead except loud crackling. I requested for them to hang up and call me back; they did hang up, but I am still waiting for a call back. This item was a gift for someone, and is now going to be extremely late. At this point, I just want my package to be successfully delivered.

  Customer Answer

  Date: 19/09/2024

  Hello,

  My full name is Katherine Arpino, and my tracking number is UUS4970464442742723. Please note that the name on the shipping label is KT Arpino.

  Thank you!

  KT

  

  Business Response

  Date: 25/09/2024

  Dear Katherine,

  We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent delivery. We understand the importance of this package, especially as it was intended as a gift, and we regret the delays and lack of communication that have contributed to this situation.
  Upon reviewing your case, we can confirm that the second delivery was successfully booked on Tuesday, September 24, 2024, at 11:12 AM. You can expect to receive your package within the next 7 days. We apologize for the miscommunication during the initial delivery attempts and for the lack of timely responses to your inquiries. This is not the level of service we aim to provide, and we will ensure your feedback is addressed with our team to improve future interactions.
  We understand how critical it is to receive clear communication and timely updates, and we are committed to ensuring that your package is delivered as soon as possible. Please feel free to reach out if you have any further questions or concerns, and we will do everything we can to assist you.
  Sincerely,

  UniUni

  Customer Answer

  Date: 03/10/2024

   
  
  Complaint: 22309146
  
  
  
  I am rejecting this response because:

  
  I did not receive my package within the next 7 days. It has not moved from the Hub according to my tracking info. I called back today, and was told that it will go out "as soon as possible." The person on the phone was absolutely lovely - this is not their fault whatsoever - but unfortunately, I'm losing trust that my package will ever make it to me. Hopefully it shows up but, if not, I will be discussing next steps with the vendor and/or my credit card provider. 

  
  Sincerely,
  
  
  
  Katherine Arpino

  

  Business Response

  Date: 13/10/2024

  Dear Katherine,
  Thank you for reaching out, and we sincerely apologize for the confusion surrounding your parcel delivery. According to our records, your package was successfully delivered on 2024-10-05 at 09:12:58 to the following address:
  90 Wall St, Norwalk, CT, US 06851
  We have attached the Proof of Delivery (POD) pictures for your reference.
  We understand your frustration and appreciate your patience. If the package has not yet reached you, we recommend discussing next steps with the vendor to explore any further options, as they may be able to assist with a claim or further investigation. Should there be any additional issues, please don’t hesitate to contact us, and we will continue to support you in resolving this matter.
  Once again, we apologize for any inconvenience this has caused and appreciate your understanding.
  Best regards,

  UniUni

  Customer Answer

  Date: 16/10/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22309146, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Katherine Arpino

• Initial Complaint

  Date:18/09/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package (UUS4920462430421750) was marked Out For Delivery by ******* on 9/13 after arriving in my city. It is now nearly midnight on 9/17 and the package status has not changed. I have sat on hold for 1.5 hours on two separate calls today to discuss with a Uni Uni representative. Neither could provide an *** or the status of my package. I have also attempted to submit support tickets online. Package contains time sensitive contents needed ASAP.

  

  Business Response

  Date: 25/09/2024

  Dear *****,

  Thank you for bringing this situation to our attention, and we sincerely apologize for the frustration you experienced.
  We understand that your package, containing time-sensitive items, was marked "Out for Delivery" on 9/13, and you encountered significant delays and lack of clear communication when attempting to resolve the issue. We acknowledge that this situation caused unnecessary stress, and we take full responsibility for the breakdown in communication with our customer service team.
  Upon investigation, we found that your shipment entered customs on 9/10 and was in our possession by 9/13, assigned to a driver, and marked "Out for Delivery." Unfortunately, on 9/18, the package was determined to be lost, which caused a processing delay as our warehouse team and driver searched for it. Thankfully, the parcel was located and redelivery was attempted, with a successful delivery on 9/21.
  We apologize for the inconvenience this caused and for the inability of our customer service team to provide proper information during your calls. We will ensure that the agents who handled your inquiry receive updated training to prevent this from happening again.
  We deeply appreciate your patience throughout this process and are committed to improving our service moving forward.

  Thank you,

  UniUni

  Customer Answer

  Date: 25/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, let it be known, the package contained my bridesmaid dress for a wedding and was not received in time for the wedding as it was 'out for delivery' for over a week. This company is completely unprofessional, unhelpful customer service and truly a scam.
  

• Initial Complaint

  Date:18/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wow! This is the craziest companies *** ever experienced. I ordered a package and they said yall was going to steal and yall did it exactly step by step how they said yall was gone do it.. I dont even want the package anymore. I just want to document this experience annd file a joint claim with others and put it on *******. You guys are literally thieves as a company. I contacted the company they said they escalated the issue and I would be contacted back in 48 hours. Its been 5 days! WE HAVE TO FILE A JOKNT SUIT AGAINST THIS COMPANY

  Customer Answer

  Date: 18/09/2024

   

   

   

  UUS4980835444733906
  

  Wow! This is the craziest companies *** ever experienced. I ordered a package and they said yall was going to steal and yall did it exactly step by step how they said yall was gone do it.. I dont even want the package anymore. I just want to document this experience annd file a joint claim with others and put it on *******. You guys are literally thieves as a company. I contacted the company they said they escalated the issue and I would be contacted back in 48 hours. Its been 5 days! I CALLED THEM BACK AGAIN THEY HUNG UP!!!! NOW THEY DONT PUCK UP MY CALLS AT ALL!!!!! THEY ARE OUTRIGHT STEALING PACKAGES THATBARENT WORTH A DIME!!! WE HAVE TO FILE A JOINT SUIT AGAINST THIS COMPANY

  Customer Answer

  Date: 18/09/2024

  ****** Hayes 

  tracking number :: UUS4980835444733906

  

  Business Response

  Date: 25/09/2024

  Dear ******,

  We sincerely apologize for the frustration and disappointment you've experienced with your recent delivery. We understand how upsetting this situation has been, and we take your concerns seriously.
  Upon reviewing your case, our records show that our Customer Support team responded to your inquiry on September 19, 2024, providing Proof of Delivery photos. The parcel was delivered to *************************************************************, on September 19, 2024, at 10:12 AM, following two failed delivery attempts. We regret that the driver did not update the reason for those failed attempts, and we understand how this lack of clarity has contributed to your concerns.
  We appreciate your patience and feedback throughout this process. If theres anything more we can assist you with or clarify, please dont hesitate to reach out. We are here to help.
  Sincerely,

  UniUni

• Initial Complaint

  Date:16/09/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time uniuni makes a delivery at our house, which has happened at least a dozen times now, they do not put the package in the box for deliveries. In the delivery photos for for the most recent delivery, you can see the package was dropped right in front of the sign that asks that packages be put in the box. The box is about 1 foot from that sign. When packages are not put in the box, they often get stolen. Every other carrier follows the instructions on the sign and puts the package in the box. Uniuni carriers NEVER puts the packages in the box. I tried to contact UniUni about this issue, but when I fill out the contact form on their website, it just says "Failed to create ticket. Please try again." I tried to fill out the contact form several times.

  

  Business Response

  Date: 19/09/2024

  Dear ***,

  Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience youve experienced with our deliveries. We understand how frustrating it is when delivery instructions are not followed, especially when it leads to potential risks like package theft.
  We have forwarded your concern to our Operations Team for further review to ensure that proper delivery practices are followed in the future. We are also investigating the issue with our contact form, and we apologize for any trouble you had trying to reach us through that channel.
  We truly appreciate your patience and understanding while we work to address this. Please dont hesitate to reach out if you need further assistance in the meantime.
  Best regards,/

  UniUni

  Customer Answer

  Date: 29/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I'll continue to monitor the situation.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:16/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second complaint filed against uniuni. Just two weeks ago uniuni claimed to have resolved their issues and actually delivered a package instead of saying "wrong address" and returning my orders to *****. Well, uniuni did it again. Just took a parcel of over 200 dollars value, claimed "wrong address" again and said they are returning my package.

  

  Business Response

  Date: 18/09/2024

  Dear *****,

  Thank you for bringing this issue to our attention, and we sincerely apologize for the frustration this has caused. After reviewing the situation, we found that while the address provided was correct, the formatting did not meet our system's requirements. We have since corrected this error and escalated your tracking number to the warehouse supervisor for immediate booking.
  Once the warehouse confirms the booking, we will follow up with you directly via your support ticket #******* to provide further updates.
  We truly appreciate your patience as we work to resolve this for you, and we are committed to ensuring that this issue does not happen again.
  Best regards,

  UniUni

  Customer Answer

  Date: 18/09/2024

   
  Complaint: 22289280
  
  I am rejecting this response because:

  This is the seventh package that I have had to endure the lies from this company on. Their driver doesn't pay attention to the ****** Maps ping, which is directly on my house, then claims come about wrong address and wrong format. Meanwhile I call and write and uniuni claims it is scheduling a redelivery, which is a pile of lies. I check tracking and it says package is being returned. Once I see "package is being returned" in red I know this package will be sent back to *****, because NOT ONCE has uniuni EVER honored a reschedule. See same prefab email attachments sent.
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 25/09/2024

  Dear *****,

  Thank you for your continued patience as we investigate this matter. We truly apologize for the repeated frustrations youve encountered and for the difficulties you've experienced with past deliveries. We understand that this situation has been challenging, especially given your past experiences.
  Upon reviewing your case, our records show that you were informed on September 23, 2024, at 1:55 PM that the second delivery was successfully booked. I can confirm that the parcel was delivered on September 24, 2024, at 3:52 PM, after we escalated the issue to the warehouse supervisor for priority handling.
  We regret any confusion caused by prior communication regarding the return of the package and any inconvenience resulting from the driver's failure to follow the correct delivery protocols. Your feedback is invaluable, and we will continue to work on improving our delivery processes to avoid these kinds of issues in the future.
  
  Sincerely,

  UniUni

  Customer Answer

  Date: 25/09/2024

   
  Complaint: 22289280
  
  I am rejecting this response because:
  You didn't escalate anything. It took getting AliExpress involved to finally get you to remove this parcel from "return to sender" to "second delivery attempt". How do I know this? Because that "second delivery attempt was set via your online complaint page, then four days later via calling you, then 3 days later AGAIN by calling you, which means the first time I called was completely ignored, the electronic form was ignored and the second call was ignored until AliExpress contacted you. So your "escalation claim" is ust one more lie from a company who has failed to do their one job, at least for me, seven times now within two months. In the future I shall make sure NO company I do business with uses you.
  Sincerely,
  
  ***** ****