Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

uniuni has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/14/24, i received an alert that the driver conducted an attempted visit to my address. The driver did not ring my doorbell and/or knock on my door. I have checked and the apartment number is correct on my order and my phone is provided. I have been sitting home all day waiting for this package to arrive. I have been on hold with Uniuni for about an hour. I really need my package today because I am scheduled to leave on Sunday night 12/15 for the holidays. Uniuni is the worse.

  

  Business Response

  Date: 23/12/2024

  Dear Jazzment,

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered with the delivery of your package.
  According to our records, your package was delivered on December 16, 2024, at 09:17:18 to the address provided: *******************************************************************************************************. We have enclosed the proof of delivery for your reference.
  We understand the importance of receiving your package on time, especially with your upcoming travel plans. We apologize for any oversight during the initial delivery attempt and for the time you spent on hold with our customer service.
  Please let us know if there is anything else we can do to assist you further. Your feedback is invaluable in helping us improve our service, and we are committed to addressing your concerns promptly.
  Thank you for your patience and understanding.
  Sincerely,
  UniUni

• Initial Complaint

  Date:16/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 5, 2024 I ordered from a jewelry company. That company used YunExpress to ship my order. YunExpress outsourced to uniuni. On December 13, 2024 I received an uniuni package left at my door. However, the package left at my door did not have my name or address on it. It was addressed to an address in a completely different city. Also, on December 13, 2024 I received an email confirmation from uniuni express admin with the confirmation of delivery (this email is included as an attachment to this complaint). The email even included pictures of the delivery (also attached to this complaint). The pictures included show my address, but if you zoom in on the picture of the package left at my home, it is not addressed to me. The wrong package was left at my house and I have proof from uniuni that this happened. In the wake up my frustration, I found a ******** group in my area dedicated to those who have had a package delivery issue. There are SEVERAL people in my area having wrong packages left at their doors my uniuni delivery drivers. One person received a stack of 8 packages all addressed to 8 different people and 8 different addresses all left at their door. None of them had the address of where they were left on them. I have no idea who these deliver drivers are, but they are NOT doing their jobs! They are just leaving packages places. I have no idea where my package was left. I have contact the company I purchased from, but I am not confident I will get my package in time for Christmas, which is frustrating. All because someone did do their job!!!

  

  Business Response

  Date: 23/12/2024

  Dear *********,

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered with your delivery.
  According to our records, your parcel was delivered on December 13, 2024, at 19:05:15 to ***********************************************************************************. We have enclosed the proof of delivery photos for your reference.
  We understand that the package you received was not addressed to you, and we are actively investigating this issue to ensure it is resolved promptly. We are committed to addressing the concerns about incorrect deliveries and ensuring our drivers adhere to proper delivery procedures.
  Please let us know if there is anything else we can do to assist you further. We appreciate your patience and understanding during this process.
  Best regards,
  UniUni 

• Initial Complaint

  Date:16/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The shipping company was supposed to deliver a package to me on 12/11/24. They claimed they attempted delivery but failed. My address is 100% correct. I received other packages that day from other carriers so I cant imagine how they failed to deliver it. They promised to attempt the delivery again within ***** hours but never attempted again. The tracking information hasnt updated. Ive tried to send in 3 different service requests with no reply. I have tried calling 3 different times, but their phone number loops back over and over again to choosing what company I ordered from - back to the beginning of the options. It never moves forward to allow me to speak to anyone. They dont have a physical location that I am able to pick up my package from. I want my package they have of mine or I want a refund in full for the order amount of $77.58.

  

  Business Response

  Date: 23/12/2024

  Dear *******,

  Thank you for reaching out and sharing your concerns. We apologize for the inconvenience and frustration you've experienced with your delivery.
  We have issued a track and trace for your parcel, as it has been with the driver since December 11. We have also sent a reply to your support ticket to acknowledge that the parcel's location is currently unknown.
  We understand how important this is to you, and we are actively working to resolve the issue. Our team is committed to locating your package or providing a resolution as soon as possible.
  Please let us know if there is anything else we can do to assist you further. We appreciate your patience and understanding during this process.
  Best regards,
  UniUni

• Initial Complaint

  Date:16/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered my package from ********* November 3rd 2024 deliver estimated 7-15 working days . Failed attempted to deliver by uniuni warehouse ,submitted ticket for re delivery and havent received my package from uniuni warehouse in over a month. It is now December 13 2024.

  

  Business Response

  Date: 25/12/2024

  Dear ****,

  Thank you for reaching out to us and sharing your concerns.
  We sincerely apologize for the inconvenience caused by the delay in receiving your package. After reviewing our records, we can confirm that your parcel was delivered on 2024-12-18 at 09:43:50.
  We understand your frustration regarding the time it took to address the failed delivery attempt and process your ticket for re-delivery. This is not the level of service we strive to provide, and we truly regret the experience youve had.
  Your feedback is valuable, and we are committed to resolving any outstanding issues promptly.
  Thank you for your patience and understanding.
  Best regards,

  UniUni

• Initial Complaint

  Date:16/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11, 2024, a delivery driver tasked with delivering my package on behalf of UniUni (or UniExpress) fraudulently reported my package as "delivered" when in reality they not only failed to deliver it, they didn't even attempt to. The proof of delivery images were inadequate and neglected to show where they placed my package-- they simply took close up photos of the package and then photos of the sign of my apartment building. I received confirmation from my apartment staff that no company other than ****** made any deliveries that day.I have called the number from the confirmation email, as well as a different number I found through their website, and no one answers the phone, even after 25 minutes of ringing. I have submitted two support tickets in 48 hours and received no response past an automated acknowledgment. According to this reddit thread (************************************************************************************************************************) this has happened quite often to others expecting packages delivered by UniUni: failed deliveries reported as complete and no accountability on behalf of the company. I am curious what their actual success rate is if there is no reliable way for customers to reach them for help or trust the drivers.The store ("Commense") that I made my purchase from requires UniUni to acknowledge they failed to deliver my items through a "missing parcel document" before they will process a refund, so they are delaying a resolution-- I essentially have been robbed by this carrier and stifled from obtaining a refund. If they cannot produce my package with the items I paid for, they need to respond and acknowledge that the package is missing and undelivered.

  

  Business Response

  Date: 23/12/2024

  Dear ***,

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered regarding your package delivery.
  Upon reviewing your support ticket, it appears that a resolution was offered on December 18, 2024, and the "missing parcel document" has already been provided to you. This document should assist you in proceeding with your refund request with Commense.
  We acknowledge the concerns raised about the proof of delivery images and the difficulty in reaching our customer service team. We are actively working to improve our communication channels and ensure that our delivery processes are transparent and reliable.
  Your feedback is invaluable in helping us enhance our service, and we are committed to addressing any remaining concerns you may have. Please let us know if there is anything else we can do to assist you further.
  Thank you for your patience and understanding.
  Sincerely,
  UniUni

  Customer Answer

  Date: 30/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:13/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order items from Prose. Pack was in transit with DHL eCommerce # **************** and was transferred over to UNIUNI for final delivery. My package says out for delivery and has been in that status for 3 days now. I tried contacting UNIUNI via their webchat and I get an error. I try to enter a information in their Customer Support Form and I get an error "Failed to create ticket. Please try again". I get this error no matter how many times I try. I try calling their support line but it goes in circles. Press 1 for English, for packages regarding Temu or ***** press 1, all other orders press 2. Then it goes onto about how their options have changes and to select from the following options. Press 1 for English. For packages regarding Temu or ***** Press 1, all other orders press 2. And this is the loop it is stuck in. I am unable to get ahold of anyone regarding my package and I'm more than furious.

  

  Business Response

  Date: 22/12/2024

  Dear ******,

  Thank you for reaching out to UniUni regarding your recent delivery experience. We sincerely apologize for the difficulties you encountered while trying to track your package and contact our support team. We understand how frustrating it must have been to face challenges with our webchat, ticketing system, and phone lines, and we deeply regret any inconvenience this has caused you.
  After carefully reviewing your case, we can confirm that your package was successfully delivered on 2024-12-13 at 15:21:33. If you have not yet located your package or believe there is an issue with the delivery, we encourage you to reply to this email so we can assist you further.
  Please know that we take your feedback seriously and are actively working to improve our systems and customer support experience to prevent situations like this from happening in the future.
  Once again, we appreciate your patience and understanding, and we are committed to ensuring your satisfaction.
  Best regards,

  UniUni

• Initial Complaint

  Date:13/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration and disappointment with a recent delivery attempt and the subsequent customer service experience.On December 10th, 2024, a delivery attempt was made at 11 PM, which is an alarmingly late hour for deliveries. Despite having a designated blue box for packages when residents are not home, the delivery person did not use it. Instead, I received over seven calls from an unknown number. When I returned the call, the person claimed they did not know the whereabouts of my package.Additionally, I have been on hold with your customer service for over two hours (two days of trying), which is unacceptable. To make matters worse, the email ticket service does not work, leaving me with no way to contact them effectively. I urgently need this package by the end of today. I just want information on where I can pick up my package as soon as possible.

  

  Business Response

  Date: 22/12/2024

  Dear *****,

  Thank you for reaching out to us and sharing your concerns regarding your recent delivery experience. We sincerely apologize for the frustration and inconvenience caused by this situation.
  We can confirm that your parcel was marked as delivered on 2024-12-17 at 13:16:25. However, based on the details in your ticket, our agents are actively investigating whether the package was delivered to an incorrect address. We assure you that a resolution will be provided promptly.
  We also deeply regret the challenges you faced, including the late delivery attempt, the missed use of your designated package box, and the difficulties you experienced while trying to contact our customer support team. This is not the level of service we strive to provide, and your feedback is invaluable as we work to improve.
  Our team understands the urgency of this matter and will prioritize resolving this issue for you as quickly as possible. If there is anything else we can assist with in the meantime, please do not hesitate to reach out.
  Thank you for your patience and understanding.
  Best regards,

  UniUni

  Customer Answer

  Date: 03/01/2025

   
  Complaint: 22684161
  
  I am rejecting this response because: I havent received my order and there has been no response from *******. Again Ive been on hold forever on the phone. Ive sent in another ticket through the website and tried to do the online chatting. I get the same message. I would like my package please. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 12/01/2025

  Dear *****,

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by the late delivery attempt, the repeated calls, and the challenges youve faced trying to get assistance from our customer service team.
  We have located your support ticket and have escalated it to our leadership team for immediate attention. They have been advised to offer a resolution within the next 24 hours. We understand how important this package is to you and the urgency of receiving it by the end of today.
  While we work on a resolution, we are also investigating why the delivery person did not use the designated blue box and why you experienced such difficulty contacting our support team. We deeply regret this lapse in our service and are committed to addressing these issues to improve your experience in the future.
  As soon as we have an update on your packages location and next steps, we will contact you directly. Thank you for your patience as we work to resolve this matter promptly.
  Best regards,

  UniUni

• Initial Complaint

  Date:13/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UniUni is a scam delivery service. I have a package that they claimed to have attempted delivery, except no one showed up. Trying to go through their website to talk to a chat bot or submit a ticket is ALWAYS met with a "technical issue" so it is impossible to actually file any kind of ticket or get into contact with anyone. Currently 10 minutes into a 50 minute wait for a support call. This has happened TWICE just THIS WEEK. Clearly a scam and likely stealing packages outright along with the money from paying for delivery.

  

  Business Response

  Date: 22/12/2024

  Dear *****,

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration youve encountered with your recent delivery experience.
  Upon reviewing your tracking details, we can confirm that your parcel was successfully delivered on 2024-12-16 at 18:45:08. We understand, however, that you feel the process did not meet your expectations, and we take your concerns seriously.
  Regarding the challenges you faced when trying to reach us, we acknowledge that technical issues and long wait times can be incredibly frustrating. Please know that we are actively working to improve our support systems and ensure smoother communication for all our customers.
  If you have further concerns about this delivery or any additional issues, please dont hesitate to contact us again. While the parcel shows as delivered, we are happy to investigate further if necessary. Additionally, if you experience technical difficulties with our ticketing system, you can reach out via email or phone, and our team will assist you as quickly as possible.
  We value your feedback and are committed to addressing any shortcomings to improve our service. Thank you for your patience and for giving us the opportunity to assist.
  Best regards,

  UniUni

• Initial Complaint

  Date:13/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered some electronics parts and ******* was the shipping company utilized. Order was out for deliver on 11/29/2024 and on 12/4/2024 updated to failed delivery - reattempt later when no delivery attempt was ever made. I called the customer support line which never answered after over an hour wait, multiple times. I then submit a ticket on their website on december 4th, and a second one on december 5th and neither have been responded to as of december 13th. ******* never attempted delivery and will not update me with how to obtain my package.

  

  Business Response

  Date: 23/12/2024

  Hi ******,
  Thank you for reaching out to us. We apologize for the inconvenience and frustration you've experienced regarding your parcel delivery.
  We have located your support ticket, and an agent is actively working on your case. Unfortunately, your parcel is experiencing a processing delay and has been identified as missing by our warehouse. We have initiated a search process, which typically takes up to 14 days to complete.
  Next Steps:
  Please allow 14 days from the date this status was applied for the search to be completed.
  If the parcel is found, its status will automatically update, and it will be assigned to a driver for delivery within 48 hours.
  If there is no update after 14 days, please get in touch with us for further assistance.
  We appreciate your patience and understanding during this process. Please let us know if there is anything else we can do to assist you further.
  Best regards,
  UniUni 

• Initial Complaint

  Date:13/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought from ***** 2 weeks ago. And UniUni picked up my package and it gas been out for delivery for 4 days. My package was supposed to come yesterday. UniUni *****

  

  Business Response

  Date: 22/12/2024

  Dear *****,

  We apologize for the inconvenience youve experienced with your recent delivery. We can confirm that your address has been successfully updated with the gate code by one of our agents, and a second delivery has already been booked.
  Our team is working diligently to ensure your package is delivered as soon as possible. If you have any additional concerns or require further assistance, please do not hesitate to reach out to us.
  We appreciate your patience and understanding.
  Best regards,
  UniUni