Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

uniuni has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Support is non existent. They attempted 3 times to deliver a package, apparently to the wrong address so you would think that "having a wrong address" would require address adjustment which is impossible to fix. There is no way to get any support or fix "wrong address" because all of the "delivery" and "online" phone numbers are bogus, you just get immediately disconnected. The "online help" is non existent too because i submitted a "online form". and whole week has gone by without any responses (they claim 1-3 business days response). It seems whole support is non-existent and its only on paper to satisfy "business registration requirement".I cant get a refund from TEMU because they are "attempting to deliver" package and i cant do anything about them stating that package cant be delivered.... It sounds like a fraud.Tracking Number: UUS45P0835269880518

  

  Business Response

  Date: 22/06/2024

  Good day,

  We deeply regret the frustration youve experienced with your recent order. Upon reviewing your customer support ticket, we verified that the driver encountered issues finding your home. It appears that an incorrect ZIP code caused the problem, which has now been corrected in our GPS system.
  Weve reassigned your parcel to a more experienced driver to ensure successful delivery. You can expect to receive your package by Friday, June 28, 2024.
  We understand your concerns about the lack of support and the issues you've faced with contacting us. We're committed to improving our service and ensuring this does not happen again. If you need further assistance or have additional questions, please reach out to us directly, and well do everything we can to help.
  Thank you for your patience and understanding.
  Best regards,

  UniUni

• Initial Complaint

  Date:12/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this product (motorcycle helmet) on May 23, 2024. I have yet to receive the product even though the website says a delivery attempt was made and I apparently rejected the product. This is a false report made by the company. This is also the second time I have dealt with them and false reporting was made. They do not make actual attempts to deliver packages. Their customer service doesn't do anything to resolve complaints. This is a shame that hard earned american money is being scammed from this company. I would Like to see justice prevail and have this company suffer ramifications for this horrible service.

  

  Business Response

  Date: 22/06/2024

  Good day,

  Were truly sorry to hear about your frustrating experience with your order. Its completely understandable to feel this way, especially given the circumstances you described.
  We want to clarify that the driver marked the package as rejected, which often suggests a delivery to an incorrect address. After reviewing your customer support ticket, we found that the parcel was rescheduled for a second delivery on the 18th. Unfortunately, there hasnt been an update from the driver assigned to your delivery since then.
  Weve requested a follow-up on this matter and are doing everything we can to ensure your helmet reaches you as soon as possible. Your concern is our priority, and we deeply regret the inconvenience this has caused. We will send a follow up to your customer support ticket once we hear back from the warehouse. 
  Thank you for your patience. If you have any more questions or need further assistance, please let us know. 
  Best regards,

  UniUni

  Customer Answer

  Date: 25/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This has been resolved and I have received the order. Thank you
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waiting for my package to be delivered. Seems like this is the only way to get Uniuni's attention. Tracking number UD00000000362080. A delivery attempt was made five days ago late at night when I wasn't home. A request to just leave the package wasn't honored. I called customer service but a recording said that they were pleased to announce that all customer service was now happening online. So, you can't actually talk to a customer service representative and the posted turn around time on a ticket is an incredible 1-3 days.I filed a service ticket. And then another. And then another. Three, over the course of five days. I have yet to hear back about any of them.Meanwhile, the tracking page was updated the day after the attempted delivery noting that a reattempt would be made in ***** hours. Five days later, still nothing. No further updates.I'm not sure what you folks are playing at. I understand you're newish and inexpensive and, frankly, it shows.

  

  Business Response

  Date: 19/06/2024

  Good day,

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered.
  We would like to inform you that your parcel was successfully delivered on June 13, 2024, at 2:20:46 PM to the following address:4302 Av. ********************************, QC H2H 1S9, *******
  Please find the Proof of Delivery (POD) attached to this email. If you did not receive your parcel, kindly reply to this email so we can investigate further.
  We are sorry for the issues you experienced with our delivery attempts and customer service. Your feedback is valuable to us, and we are working diligently to improve our processes and response times. We understand the importance of timely and reliable communication, and we regret that we did not meet your expectations in this instance.
  Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.
  Sincerely,

  UniUni

  Customer Answer

  Date: 20/06/2024

   
  Complaint: 21828537
  
  I am rejecting this response because:

  Package delivery, while indeed important, was the least of my concerns while dealing with you folks. That particular matter is resolved.

  What is not resolved, until it can be proven otherwise, is the brick wall that concerns communication. There are still multiple support tickets for which I received no response (and at this point no response is required). When calling the customer support number I'm told that you're "pleased" to inform me that all support is now handled online.
  
  The one response support ticket response that I received clearly did not look into the matter with to any depth and simply regurgitated that a delivery attempted would be made in ***** hours from the failed delivery--even though it was five days past that delivery attempt.

  So my core complaint about communication remains.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 28/06/2024

  Good day,
  Thank you for your feedback and for bringing your concerns to our attention. We apologize for any confusion and frustration you have experienced.
  We have reviewed your case and would like to clarify that the tickets you submitted all pertained to the same tracking number. To streamline our response and provide you with consistent information, these tickets were merged, which is why you received only one reply. A Proof of Delivery (POD) email was sent to you, detailing the time of delivery, the delivery location, and including POD pictures.
  We understand your concerns about our communication process. While your package delivery issue has been resolved, we acknowledge that our response to your support tickets did not meet your expectations. Our goal is to provide thorough and timely assistance, and we regret that this was not your experience.
  We are continually working to improve our communication and customer service processes. Your feedback is invaluable in helping us make these improvements.
  Thank you for your understanding and patience.
  Best regards,

  UniUni

• Initial Complaint

  Date:11/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniuni said they attempted to deliver my package but couldn't, I was home all day and no signature was required,so they flat out lied, and now won't answer their support line or my tickets I filed online. So I'm out a 60$ package from aliexpress.

  Customer Answer

  Date: 11/06/2024

  Uniuni refuses to respond to tickets sent and you can not call them, they lied and said i was a business and did not deliver my package yet told AliExpress it was delivered. Im out 60$ now cuz this scam company. 

  Customer Answer

  Date: 12/06/2024

  Tracking 

  UUSC000002095546

  

  Business Response

  Date: 22/06/2024

  Good day,

  We wanted to follow up on the email we sent you on Friday, June 14, 2024, regarding the delivery of your parcel. UniUni confirmed that your package was delivered on June 13, 2024, at 12:15 PM to **************************************************

  Could you please confirm if you have received the parcel? If not, please let us know, and we will be happy to assist you further.
  

  Thank you for your cooperation and patience.
  

  Best regards,

  UniUni

• Initial Complaint

  Date:10/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The delivery drivers constantly report as unable to deliver at time when the business is open. Is it that difficult to enter the business and leave the package with the front desk clerk? Worst, one driver left a package on the curb to be stolen, in front of the business, on a Friday night, knowing that the business would be closed for two days.Despite having contacted uniuni by email and support ticket multiple times, no resolution is offered and many of my packages are still not delivered, nor redelivered at all. Why can ********* and ***** deliver without any problem but Uniuni can't. If they don't want to deliver at that address, then do not accept the package to start with and transfer to a carrier that will.And the support is terrible, when you try to call by phone, you are put in a queue for over 1 1/2 hours and when eventually it's your turn to get answered, they hang up on you. Same with email and support tickets: you receive an automated email that said you will get an answer within 1 to 3 business days, but most of the time you don't or you receive a generic email asking for your address and phone number that were already included in the initial ticket or email.Here are some of the tracking numbers of packages that I never received, got lost or can't get delivered:UUSC000001683359 UUSC000001584335 UUSC000001762059 UUSC000001761399 UUSC000001909172 UUSC000002025549 UUSC000002032069 UUSC000002061322 I would like a supervisor to contact me to address the delivery issue and make sure that all these packages are redelivered as requested.

  

  Business Response

  Date: 19/06/2024

  Good day,

  Thank you for bringing these issues to our attention and for your patience as we work to resolve them.
  We sincerely apologize for the repeated delivery challenges you've experienced. Your feedback is invaluable in helping us improve our service. After reviewing your case and support tickets, we identified a few points of confusion that contributed to the delays and miscommunication.
  

  We have determined the following regarding your tracking numbers:
  

  UUSC000001683359: This package was delivered on May 17th, and we have attached the Proof of Delivery for your reference.
  UUSC000002025549: This tracking number appears to be incorrect. Please double-check and provide the correct number if possible.
  

  The remaining packages (UUSC000001584335, UUSC000001762059, UUSC000001761399, UUSC000001909172, UUSC000002032069, UUSC000002061322) are currently at the warehouse. We have confirmed with the station manager that these deliveries will be reattempted shortly, with strict instructions to deliver during your business hours.
  We understand how frustrating this situation has been and are committed to ensuring that your deliveries are handled properly moving forward. A supervisor will contact you soon to address your concerns in more detail and ensure that all your packages are delivered as requested.
  Thank you for your patience and understanding.
  Best regards,

  UniUni

  Customer Answer

  Date: 25/06/2024

   
  Complaint: 21819210
  
  I am rejecting this response because:

  I still have not received the packages and I have still not received a phone call from the local supervisor.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 28/06/2024

  Good day,
  Thank you for sharing your concerns with us. We understand the frustration you have experienced with the delivery of your packages, and we apologize for any inconvenience caused.
  Firstly, we would like to inform you that UniUni does not deliver to **** PO Boxes. The vendor is aware of our delivery capabilities, but unfortunately, some deliveries miss this requirement, including yours. To resolve this issue, we recommend that you connect with our customer service via your support ticket, where this was previously explained. Please provide an alternative address, such as that of a friend, family member, or your workplace.
  We are committed to addressing your concerns and ensuring that your packages are delivered promptly. Thank you for your patience and understanding.
  Best regards,
  UniUni 

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21819210
  
  I am rejecting this response because:
  
  This answer unfortunately does not address multiple problems:
  
  1/ I have still not been contacted by your local supervisor despite your insurance to do so in your first answer.

  
  2/ While it is understandable that you could not deliver to a PO Box address as you dont know the physical address of the box and you also cannot access the box itself, the **** street addressing for PO Box has solved that issue. Not only it is using a physical address that you can locate and deliver to, but also **** agents on site will accept and sign for package and letters from any carrier that is addressed to such a premium PO Box customer (see *****************************************************).So there is no legal nor logistic reason why you could not deliver to such an address. It is only a corporate decision on your side not to do so. While you state that shippers are aware of your limitations, obviously they are not as they are using your services to ship to my address. Also the list of CMRA addresses is well known and available to any shipping company, so you could have refused to handle the packages to start with and transfer them to a carrier that routinely deliver there like ****, Fedex or **** But you did not and instead are holding my packages hostage.

  
  3/ Your drivers have posted multiple false statements for their failure to deliver. Multiple times they use the reason of no contact or absent during business hours when there was someone to receive the package. Due to this rejection reason, the sellers are refusing to refund me as they put the blame on me for not having anyone to receive the packages.

  
  4/ Your customer service is absolutely useless. I tried to call the phone number provided and was put on hold for more than one and half hours.When eventually it was my turn to be helped, your employee hung up on me. The multiple tickets and email exchanges further exemplify the lack of support, I have been told everything and its opposite. I was promised delivery during business hours but the next day the driver shows an exception before or after business hours. You asked me for the address or phone number that was already provided in the prior message. You make promises that you are not holding up to.

  
  5/ Regarding UUSC000001683359 while it shows as delivered in your system, it was left on a Friday evening after business hours, on the curb,in a business plaza No wonder it was stolen. You asked me to make a claim and I did; You confirmed having received my claim and told me you will reimburse me within a few days. I have never received the payment promised.

  
  6/ I provided you with a one-time alternate delivery address to solve temporarily this issue with all these holding packages. You have not followed up on it despite your promises and these packages are still not delivered.
  
  So obviously all your statements from the beginning have been misleading or blatant lies. I am notifying all my suppliers that I will not purchase from them anymore as long as they are using UniUni for their delivery.It is totally unacceptable that you are refusing to deliver to addresses that other carriers are routinely servicing. Also, it is totally unacceptable that your drivers and your customer service representatives are making false statements.

  
  Regards

  

  Business Response

  Date: 10/07/2024

  Good day,

  Thank you for taking the time to provide such detailed feedback. We sincerely apologize for the multiple issues you have encountered with our service. We take your concerns very seriously and are committed to addressing each point you raised.
  Lack of Supervisor Contact: We deeply regret that you have not been contacted by a local supervisor as promised. This oversight is unacceptable, and we are taking immediate steps to ensure that a supervisor reaches out to you within the next 24 hours to discuss and resolve your concerns.
  PO Box Delivery Issues: We acknowledge the point you raised regarding **** street addressing for PO Boxes. We apologize for our lack of flexibility in this area. While it is a corporate policy not to deliver to PO Boxes, we recognize that this has caused you significant inconvenience. We will review our policies and communicate with shippers to ensure they are fully aware of our delivery limitations to avoid such issues in the future.
  False Delivery Attempts: We are extremely sorry for the multiple false statements made by our drivers. This is not in line with our standards, and we are conducting an internal review to address this misconduct. We will work with our drivers to ensure that accurate information is provided and that delivery attempts are properly documented.
  Customer Service Experience: Your experience with our customer service is deeply concerning. We apologize for the extended hold times and the lack of support you received. We are taking immediate action to improve our customer service training and ensure that our representatives provide consistent and helpful responses.
  Lost Package (UUSC000001683359): We regret that your package was left in an insecure location and subsequently stolen. We confirm that we received your claim and are expediting your reimbursement. You should receive the payment within the next 48 hours.
  Alternate Delivery Address: We apologize for not following up on your request to use an alternate delivery address. We are looking into this case. 
  We understand that these failures have led you to consider not using our services in the future. We are committed to making significant improvements and hope to regain your trust. If there is anything further we can do to rectify these issues, please do not hesitate us. 

  Thank you,

  UniUni

  Customer Answer

  Date: 15/07/2024

   
  Complaint: 21819210
  
  I am rejecting this response because:

  The only progress since your last answer is that we eventually received the refund payment for the lost package that was promised a month ago.

  However, we have still not be contacted by your local supervisor, the packages you are holding hostage have still not been delivered to the alternate address, there was no answer to our last email to support from 7/10. So obviously the corrective actions that you were putting in place have not succeeded.
  

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 22/07/2024

  Dear *******,
  Thank you for your patience and for bringing this to our attention.
  We apologize for the oversight. The email you sent to ********************************** on June 17, 2024, was not submitted via our website portal at www.uniuni.com/support and was unfortunately left in our spam folder. We have now merged this ticket (******) into your previous ticket (894778).
  We are actively coordinating with our warehouse to verify if any of your outstanding parcels can be booked for a second delivery. Once we receive confirmation, we will follow up via your customer support ticket. Additionally, our VIP Client Relationship Manager will provide you with a phone call to discuss the situation once everything is verified.
  We understand your frustration regarding the delay and lack of communication. Please rest assured that we are committed to resolving this matter and ensuring that all your parcels are delivered to the alternate address you provided. We will make sure that our local supervisor contacts you promptly and that your emails receive timely responses moving forward.
  Sincerely,

  UniUni

  Customer Answer

  Date: 28/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  It is sad to see that it took over two months to deliver these packages after multiple false promises and statements by this business. Obviously the management level of this company is as unorganized as their local delivery center.

  Also, I have still not been called by the local supervisor despite all their repeated assurance that I would be called within 24 hours.
  

  Last, half of the packages were eventually delivered to the ** Box they said they could not deliver to...
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to receive my package on Wednesday. I was called at 10 pm, which I did not answer. it was the driver. I tried calling next day, and it never answers. The company, Uni uni is ignoring my emails. There is no phone. I just want my package. First they said 24 to 48 hrs, and now it's same next day. I see tons of complaints. The sender won't help, Colorpop, they won't even reply. I don't want to do a chargeback, but if that is my only recourse. Problem is the chargeback is for colorpop who isn't responsible for UNIUNI

  Customer Answer

  Date: 07/06/2024

  ***********************************************************************************************************************************************************************************************************************************; This is the tracking.  I know not that much time has passed, but they are totally ignoring me.  You can't call, as no working number.  I see all the bad reviews   Color pop won't help even though they sent it.  UniUni just keeps saying..24 to 48 hrs.  It's been since Wednesday. I just need a date or if I will even get it.

  

  Business Response

  Date: 19/06/2024

  Good day,

  Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and inconvenience this situation has caused you.
  We have located your customer support ticket and confirm that an agent replied on Monday, June 10, 2024, at 7:52 AM, providing a copy of your proof of delivery. According to our records, your package was delivered on June 8, 2024, at 12:11:43 PM to the following address:*********************************************************************************************
  Addressing Your Concerns
  Late Call from the Driver: We apologize for the late call from the driver at 10 PM. Our drivers are instructed to contact customers within reasonable hours, and we are addressing this issue to prevent it from happening again.
  Unanswered Calls and Emails: We are sorry that you were unable to reach us and for the delay in responding to your emails. We are working on improving our response times and availability to better assist our customers.
  Package Delivery: According to our records, the package was delivered to the address provided. If you have not received your package, please let us know immediately so we can investigate further.
  Sender Assistance: We understand your frustration with the sender, Colorpop, not responding to your inquiries. While they are responsible for the initial shipment, we are here to help resolve the delivery issue.
  We truly appreciate your patience and understanding as we work to improve our services. If you still have not received your package or have any further concerns, please let us know, and we will do everything we can to resolve this matter promptly.
  Thank you for giving us the opportunity to address your concerns.
  Sincerely,

  UniUni

  Customer Answer

  Date: 20/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach you r company for 3 business days about a package of mine that you have stuck in edmonton for over one week and nobody responds to my messages
  
  I would like someone to contact me ASAP to explaine why my package is even in Edmonton to begin with and when I will receive it

  

  Business Response

  Date: 19/06/2024

  Good day,

  Thank you for reaching out to us regarding your package. We sincerely apologize for the delay in responding to your inquiries and for any frustration this situation has caused.
  We would like to inform you that your parcel was delivered on June 7, 2024, at 1:25:41 PM to the following address: *** **** ******* ***** **** ********** ******* *********
  Please find the Proof of Delivery (POD) attached to this email. If you did not receive your parcel, kindly reply to this email, and we will investigate the matter further.
  Regarding your other package currently in Edmonton, we apologize for the delay and the lack of communication. We are looking into why it has been stuck there and will provide you with an update as soon as possible. Rest assured, we are working to ensure you receive your package promptly.
  Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.
  Sincerely,

  UniUni

  Customer Answer

  Date: 20/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: youy took way to long to respond. you dont accept phone calls and you do not reply to online inquiries through your website. simply put, *** **** 
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:05/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received my package, I got an email with a fail delivery attempt but that is my address on the package. No one knocked on my door I was home all day. I stayed on hold on the phone for 2 Hrs and no one ever answered. I need that package by the 6th! Its very important and fragile. As I did spend a lot of money on this package I didnt expect to have so much trouble receiving it.

  

  Business Response

  Date: 09/06/2024

  Good day,

  Thank you for your patience. We are writing to confirm that your parcel was successfully delivered on 2024-06-05 at 10:37:23. The package was delivered to the following address:
  **********************************************************************************************
  If you have any further questions or need additional assistance, please do not hesitate to reach out to us.
  Best regards,

  UniUni

• Initial Complaint

  Date:04/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This delivery company is stealing people's packages and never delivering them. LP00654260958155 this is my tracking number. Uniuni has marked it as delivered time and date stamped as June 2nd 2024 at 5:15 pm. I have video that recorded activity on my property and clearly show my front porch as well as my mailbox. No one ever delivered a parcel to my address on that date. This isn't the first time this company hasn't delivered my packages, infact every time they have been the party that was contracted to deliver my packages I never received them.

  

  Business Response

  Date: 09/06/2024

  Dear *****,

  Thank you for reaching out and sharing your experience with us. We apologize for the frustration and inconvenience this situation has caused you.
  To assist you further, we kindly request that you provide the correct tracking number, as the one you provided is not in our system. UniUni tracking numbers typically start with "UUS." Additionally, please submit a copy of the video recording that shows no delivery was made to your address on June 2nd, 2024, at 5:15 pm. This will help us investigate the matter thoroughly and ensure a proper resolution.
  We take these concerns very seriously and are committed to resolving this issue promptly.
  Thank you for your cooperation.
  Best regards,

  UniUni

• Initial Complaint

  Date:04/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My delivery was marked as failed and I've emailed twice with no response from the company. It's been 3 weeks they've had my package and I don't think I'll ever get it.

  

  Business Response

  Date: 09/06/2024

  Good day *****,

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you have experienced with your delivery.
  We have located your customer support ticket and require some additional information to resolve the issue. Please check your email, as we have sent you a message requesting confirmation of certain shipping details.
  Your prompt response will help us expedite the resolution of your case. We appreciate your patience and cooperation.
  Best regards,

  UniUni