Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniuni is a third party delivery service that is supposed to deliver me a package. They have failed or not shown up for delivery for 8 straight days now. I sit on hold for 40 min trying to speak to someone daily, and I am promised delivery by 5pm the next day. They never show up. I just want to get my package and they are the worst delivery service and customer service group I have ever seen. Please, I am begging you, help me get my package.

  

  Business Response

  Date: 16/07/2025

  Dear *****,

  Thank you for bringing this matter to our attention. We sincerely apologize for the repeated inconvenience and frustration youve experienced with your delivery and the delays in resolution. Your concerns are valid, and we take them very seriously.
  We want to assure you that our Customer Support team has already submitted a second delivery request on your behalf. However, we recognize that the warehouse has not yet completed the booking, which has caused further delays. At this time, we have formally escalated the issue to our internal operations team to determine the cause of the hold-up and to secure a prompt resolution.
  Your support ticket (Reference: *******) remains active, and you can expect a direct update from our team as soon as the warehouse provides clarification. We are committed to following through until your parcel is successfully delivered.
  We truly appreciate your patience and thank you for giving us the opportunity to make this right.
  Sincerely,
  UniUni
  

  Customer Answer

  Date: 17/07/2025

   
  Complaint: 23555779
  
  I am rejecting this response because: I have had multiple second delivery requests, and the package does not ever arrive.  I received an email yesterday regarding the second delivery that we don't have a wide enough range of hours for delivery.  We are open 8am to 5pm Monday to Friday.  That's a 9 hour window 5 days a week.  I have also asked to have the package left.  It is never left.  The ironic thing is, Uni Uni delivered a different package around 3:00 yesterday, that had to have come from the warehouse.  Why wasn't the other item sent with it?  **************** has said the right thing to me many times over the past 3.5 weeks on the phone and via email, yet has still not delivered the package.  Do you even have the package still?  How do you first attempt delivery on 6/25 or 6/26, and we are almost a month later and I still don't have it?  I do not want to close this request until the resolution is delivery of the package.
  
  Sincerely,
  
  ***** ***********

  

  Business Response

  Date: 22/07/2025

  Dear *****,

  Weve attempted delivery to your location four separate times. Each time, our driver was unable to complete the drop-off, with the majority of attempts occurring outside your operating hours. While your business hours (8 AM to 5 PM, Monday to Friday) are noted, our delivery routes are pre-planned by ZIP code and not by custom timeframes, this limits our ability to align with specific delivery windows.
  To avoid further failed attempts, were asking if an alternate delivery address is available, ideally one that allows for flexible access throughout the day. This will help ensure your parcel is successfully delivered without additional delay.
  Please advise how youd like to proceed. Were committed to resolving this as efficiently as possible.
  Sincerely,
  UniUni

  Customer Answer

  Date: 23/07/2025

   
  Complaint: 23555779
  
  I am rejecting this response because: You have delivered other packages to this address, as recently as LAST WEEK, during business hours of 8A-5P, Monday to Friday.  The last package delivered came on Tuesday 7/15 at about 4:00PM.  You can do it, because you just did it.  I have also offered for you to leave the package outside by the door and email a proof of delivery photo.  You also emailed me on 7/17 that you would deliver the package within 10 days.  Has that delivery happened yet?  I do not have the package and have not received notice that is has been attempted.

  See attached package history.  Per your tracking, nothing has happened since 7/6.  And only one attempt was made during business hours - we were here so I don't believe that someone actually tried to deliver the package.

  Deliver to this address, during business hours, like you did my other packages - again, you did it on 7/15.

  This has been going on for a month now.  Why was it not delivered last week with the other package.  Again, I am wondering if you even have the package at this point.

  This case won't be acceptably closed until you deliver.  

  Sincerely,
  
  ***** ***********

  

  Business Response

  Date: 05/08/2025

  Dear *****,

  Your concerns are valid, and we understand the frustration this situation has caused.
  Our records confirm that your package has not yet been delivered, despite your clear availability during business hours and previous successful deliveries to the same address, including one on July 15. We also acknowledge that you were told the parcel would be delivered within 10 days following our July 17 communication. That has not happened, and we recognize that this has further eroded your trust in our process.
  We have attempted to book this delivery at the warehouse level multiple times. The reason cited internally is that the driver has not been able to complete delivery within the operating hours of your location. However, we acknowledge your statement that you were present and available during those windows, and this inconsistency has been escalated.
  We have now referred this case to the Regional Manager overseeing this service area with a request for immediate action. Your parcel should not be held any longer, and we are pushing for it to be delivered during your stated hours of operation without further delay.
  We appreciate your persistence in holding this case open. You are right to expect follow-through.
  UniUni.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23555779
  
  I am rejecting this response because: You have not delivered my package and your promises to deliver are empty.  It never happens.  I received an email saying that my address is undeliverable, even though you have delivered here as recently as 7/15.  I believe your drive stole my items in the package you no longer have it.  This has been going on since JUNE.  Why can't I get my package?  If you are "escalating" it, WHEN WILL IT BE DELIVERED?  If your driver can't figure out how to walk up to the door, don't you have a more competent driver that can do that?
  
  Sincerely,
  
  ***** ***********

  

  Business Response

  Date: 19/08/2025

  Dear *****,

  We sincerely apologize for the extended delay and repeated frustrations you experienced with this delivery.
  Your parcel did encounter a complicated tracking path, which created unnecessary confusion and prolonged resolution. While our warehouse is required to follow strict delivery policies that prevent parcels from being left unattended at a place of business, we fully recognize that this does not excuse the length of time it took to complete your delivery.
  We are pleased to confirm that the package was successfully delivered on August 9, 2025, at 11:46 AM. Please accept our deepest apologies for the inconvenience and lack of clarity throughout this process. We are actively reviewing procedures to ensure this type of delay does not recur.
  Sincerely,
  UniUni

  Customer Answer

  Date: 19/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with *** express on June 11, 3025. Order was shipped on 12th went through customs and deliver to uniuni shipping on June 19th out for shipping on June 21st. I still haven't received my package despite numerous calls and emails. It is now July 3rd. I would like my package.

  

  Business Response

  Date: 10/07/2025

  Dear *****,

  **** you for reaching out. We understand how frustrating this delay has been, and we appreciate your patience.
  Our records show that your parcel was scanned as a failed delivery attempt on June 28, 2025 at 12:35 PM, with no successful delivery recorded afterward. There have been no further tracking updates since that time.
  We are currently verifying the parcels status with the warehouse team to determine its location and whether it can be rescheduled for delivery. Your case has been escalated for internal follow-up, and we will update you as soon as we receive confirmation.
  Thank you again for your understanding while we investigate this further.
  UniUni 

  Customer Answer

  Date: 10/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative,I am writing to file a complaint against UniUni for its failure to provide updates on my shipments, causing financial impact to my personal planning.I have three shipments with UniUni, and the tracking statuses have remained unknown with no updates provided for an extended period:Tracking Number: UUS56M0465400098790 Tracking Number: UUS56L0461395569202 Tracking Number: UUS56K0468387280268 I have attempted to reach out to UniUni multiple times for updates, but I have not received any clear response. This lack of information has delayed my operations and has led to financial losses.Resolution Requested:I request UniUni to immediately provide an update and locate my shipments.If the shipments cannot be located promptly, I request an appropriate compensation for the financial impact caused by this delay and lack of communication.I request a phone call back to discuss and resolve this matter at ************** as soon as possible.I trust the BBB can assist in resolving this issue with UniUni promptly to avoid further escalation.Thank you for your attention to this matter.

  

  Business Response

  Date: 10/07/2025

  Good day,

  Thank you for your continued patience as we investigated the status of your shipments.
  As previously shared:
  UUS56M0465400098790 Delivered on July 3, 2025 at 12:16 PM
  UUS56K0468387280268 Delivered on July 3, 2025 at 12:16 PM
  UUS56L0461395569202 Last scanned in transit on June 29, 2025 at 10:08 PM, with no further movement
  After a full internal review, we have determined that parcel UUS56L0461395569202 is unable to be located within our network. In light of this, a refund is being issued for the undelivered item. You will receive confirmation of the refund shortly, and no further action is required on your end.
  We sincerely apologize for the inconvenience this may have caused and appreciate you giving us the opportunity to resolve the matter.
  If you have any additional questions or require further support, please dont hesitate to reach out.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 10/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Man ****

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im have ordered two packages from off of temu. The first package the driver said they tried to deliver twice and then marked my address as incorrect when my address is indeed correct and as of yesterday for the second package the driver apparently tried to deliver late at night and marked the package as they couldnt reach me when there was no attempt to reach me. I dont understand why either driver would try to deliver after 10pm when they had the package earlier in the morning. Also every other carrier is able to deliver to me successfully but apparently this company isnt or the driver is lazy a refuses to. Also the chat bot gives basic responses when you put in a ticket. When you call Uni Uni phone number they provide it goes in a loop or if you get past the looo the time to talk to a *** extends and then disconnects when you get to one. This makes me think this is a scam.

  

  Business Response

  Date: 10/07/2025

  Dear ********,

  Thank you for your message. Were sorry to hear about your recent delivery experience and appreciate the opportunity to clarify.
  Weve reviewed both shipments associated with your order from Temu:
  Tracking Number UUS56R1788415921066 was delivered on July 5, 2025 at 11:01 AM
  Tracking Number UUS56T1789428939471 was delivered on July 5, 2025 at 11:00 AM
  Both parcels were successfully delivered to:
  *******************************************************************************
  Regarding the earlier failed delivery attempts: unfortunately, the driver did not provide additional notes explaining why the deliveries were unsuccessful. While this falls short of our internal standards for delivery documentation, we are pleased to confirm that both parcels were ultimately delivered and not returned to the sender.
  We understand your frustration around attempted deliveries outside of expected hours. While our delivery window may extend into the evening during peak volume, we agree that every delivery should be handled with care, accuracy, and proper communication. We are reviewing the activity associated with these deliveries and will provide internal coaching where appropriate.
  We also recognize your concern regarding our phone and chatbot support. Your feedback is valid, and we are actively improving both systems to reduce wait times and ensure live support is more accessible.
  Thank you again for bringing these concerns to our attention. We are committed to improving the delivery experience and appreciate your patience as we continue that work.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 16/07/2025

   
  Complaint: 23552102
  
  I am rejecting this response because: the issue happened again yesterday and was handled poorly by ***** that works for their customer service line. 
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 22/07/2025

  Dear ********,
  Thank you for your follow-up, and we sincerely apologize for the continued inconvenience you've experienced.
  Weve reviewed the delivery history for tracking number UUS56T1789428939471, which confirms the parcel was delivered on July 5, 2025, at 11:00 AM to the address: *******************************************************************************************
  We acknowledge that this parcel experienced a delay. While our drivers are allotted up to 48 business hours to complete delivery, in this case, the time window was exceeded. We extend our sincere apologies for the breach in our delivery standards and for any additional frustration caused by your interaction with our support team during the process.
  Please know we are escalating this internally to ensure your concerns regarding the service experience are addressed appropriately.
  Thank you again for bringing this to our attention. Your feedback is critical in helping us improve.
  Sincerely,
  UniUni

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has stolen my package, as well as MANY others. I ordered an item online, specifically from an Etsy store. I was informed that the package was being delivered via *******, which is a company ive never heard of. I did some research, and found an OVERWHELMING amount of negative reviews regarding stolen packages. Ive attatched screenshots of just a few of the horrible reviews. When my item was finally labeled "out for delivery " i began watching intently, waiting for them to show up. They never did. Reading the reviews, everyone has experienced one of two ways this company steals packages. One being the driver will place the package on the customers porch for a delivery picture and then run off with the package, or they will never show up and mark it as a "Failed Delivery Attempt: Severe Weather or Force Majeure" which as you can see in one of the attatched screenshots, is what happened to me. There was no attempted delivery. There was no severe weather. My fiance was home waiting for the package. There was no reason as to why my package couldnt be delivered. It was a clear and sunny day all day long. Now this stranger has run off with my package, which had a custom made gift for my fiance. It has a picture of me and my small children, and this person has that as well as my address. Not only am i angry about my stolen package, but am now worried for me and my children's safety. This business is a fraud, and was created to steal packages. They need to be shut down immediately, and i will also be looking into filing a lawsuit against the company.

  

  Business Response

  Date: 10/07/2025

  Dear ******,

  Thank you for your message. We understand your concerns and sincerely regret the distress this situation has caused you.
  After reviewing the tracking history for your parcel (Tracking No. UUS56G0462375528799), we can confirm the following:
  The parcel was scanned out for delivery on June 30, 2025
  It was successfully delivered on July 2, 2025 at 8:31 PM to the address provided at checkout:
  ***************************************
  This delivery was completed within our standard 48-hour delivery window
  While we understand you did not witness the delivery in real time, we can confirm the parcel was not marked with any weather-related exceptions or delivery refusal flags. The delivery was completed per protocol.
  We take accusations of theft very seriously. However, we want to assure you that there is no indication that your parcel was stolen or mishandled by our team. We are currently reviewing the delivery documentation associated with your case. If there is any photographic proof-of-delivery missing or incomplete, we will work to address that internally.
  If your parcel is still unaccounted for, we recommend reaching out to the Etsy seller for next steps regarding a claim or replacement, as they are responsible for initiating investigations or reimbursements in coordination with their fulfillment partners.
  We also understand the personal nature of the item in question. Please be assured that our drivers do not retain or access any personal contents within parcels, and we are committed to delivering all packages securely and respectfully.
  We appreciate your feedback and the opportunity to clarify this matter.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 10/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package that was supposed be delivered by UniUni. I was home all day and received a email saying they could not deliver my package. My apartment faces the street and has no gates. How did they try to deliver?

  

  Business Response

  Date: 10/07/2025

  Dear *******,

  Thank you for bringing this to our attention.
  We understand your concern regarding the initial failed delivery attempt. After reviewing the tracking history, we can confirm that the parcel was successfully delivered on July 3, 2025, at 7:16 PM to the following address:
  *****************************
  Unfortunately, the driver did not include specific notes explaining why the first delivery attempt was unsuccessful. While this omission falls short of our expected standards for delivery transparency, we are pleased to see that the package was ultimately delivered.
  We appreciate your patience throughout the process and will use this case as a reminder to reinforce proper delivery documentation protocols with our driver team.
  If you have any additional concerns, please dont hesitate to reach out.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2 orders from the company ******. There were a total of 7 items. Halara shipped 4 items through **** and i received them a few days ago. The last 3 items were mailed using a service called UniUni. UniUni sent me a message stating the package was unable to be delivered. I live in a rural area where our mailing address is different than our physical address. They couldn't tell me how I could get this package. All of the delivery drivers where I live know how to deliver the mail. UniUni does not know how to delever the mail out here. Ill have to go through a nightmare trying to figure out how to get my package!

  

  Business Response

  Date: 10/07/2025

  Dear *******,

  Thank you for sharing your experience. We understand how frustrating delivery issues can be, especially in areas with separate mailing and physical addresses.
  Upon reviewing your case, our records show that the initial delivery attempt failed due to inaccurate or incomplete contact information, which prevented the driver from confirming the drop-off location. However, once the necessary details were received, our team promptly scheduled a second delivery, and your parcel was successfully delivered on July 6, 2025, at 8:22 AM to the following address:
  ************************************
  We acknowledge the challenges that can come with rural deliveries, and we're working to improve driver routing and address handling in less urban regions.
  If you have any further concerns regarding this shipment or future deliveries, please dont hesitate to reach out. Were here to help.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23539431
  
  I am rejecting this response because:  they changed the mailing address from 56 **** Gdns to 19 **** Gdns. They also lie about trying to contact me regarding delivery. I have had foot surgery and since 6/25/2025, I havent left my house. They also could have called me and I could have directed them to my home. I finally did get the package on 7/6/2025. No further action is required as i finally did receive the package. I do not recommend this carrier because the way they do business.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 16/07/2025

  Dear *******,

  Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and confusion you encountered during the delivery of your parcel.
  After reviewing the shipment history, we can confirm that a member of our Operations Team corrected the address from ********************************************************************************************************. Typically, such adjustments are made at the request of the vendor when they detect an issue with the original addresshowever, we understand how this may have caused concern, especially given your recent surgery and limited mobility.
  We also regret that our communication did not meet your expectations. While our drivers are expected to make contact when facing delivery challenges, its clear that in your case, this did not occur to the standard we aim to uphold.
  Although we are relieved to hear that you ultimately received your parcel on July 6, 2025, we take your feedback seriously. Your concerns have been flagged to our ***************** Team for a full audit of this interaction, and your experience will be used to reinforce accountability across our network.
  Please accept our apologies for the disruption and the inconvenience this caused. We appreciate your candid feedback and will continue working to ensure better consistency and care in future deliveries.
  Sincerely,
  UniUni

  Customer Answer

  Date: 16/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:30/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniuni had two failed delivery attempts on my Temu order. I contacted them directly and added my apartment unit number after the first failed delivery attempt. I was told by their ********************* that they were going to update my address by putting my unit number in their system. However, they didn't because I got a message about a second delivery attempt. I contacted them again and a Representative told me to contact Temu directly. I contacted Temu and a Representative told me that it's up to Uniuni if they are going to attempt a third delivery or return my package back to **** for a refund. Uniuni is useless when they state to contact them directly regarding failed deliveries on their website and on ****'s website. I don't want a refund, I just want my package delivered to my apartment unit that I updated. Thank you.

  

  Business Response

  Date: 10/07/2025

  Dear Skylar,

  Thank you for bringing this matter to our attention.
  We have reviewed your concern regarding the failed delivery of your Temu order. Please allow us to clarify the process. UniUni is contracted by **** to perform final-mile delivery, but we are not authorized to schedule or initiate second delivery attempts. Once an initial delivery attempt is unsuccessful and the parcel is returned to our facility, it is immediately routed back to the vendor as per Temus shipping policy.
  While we understand the frustration caused by not receiving your package, we are required to follow the protocols set by the merchant. In this case, **** manages all customer-facing actions following a failed delivery, including reshipment or refund. For this reason, we recommend contacting ***** customer service team directly to resolve the matter.
  We appreciate your understanding, and we remain committed to providing reliable service within the scope of our role as a final-mile delivery provider.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:30/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not deliver my package or attempt to deliver my package stated that it was out for delivery and it has been days. customer service does not answer or follow through with procedures.

  

  Business Response

  Date: 10/07/2025

  Dear Arion,

  **** you for reaching out and sharing your concerns.
  We have reviewed the details of your delivery and support history. According to our records, your parcel was successfully delivered on July 4, 2025, at 5:44 PM to the following address:
  *************************************************************************************
  In addition, our support team was actively engaged with your inquiry. An agent responded to your ticket within our standard response window and continued to follow through in line with our support procedures.
  We understand that delivery concerns can be frustrating and take every report seriously. If you believe the parcel was misdelivered or not received despite the confirmed delivery scan, we encourage you to follow up on your ticket so we may guide you through the appropriate next steps.
  Thank you for your understanding, and we remain committed to resolving this matter.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:30/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im beyond angry at this parcel company! The packages I order used to be sent by ******** but they became neglectful of delivery timelines with international packages, and refused to take accountability. I assume enough people complained since we now have UniUni IN *******! ??UniUni leaves packages that have cleared Customs multiple times for DAYYYYYYYYSSSSSSSS on end, despite there being a delivery time. Its almost like they do it intentionally, and then it is often delivered on the final day of the delivery window. I understand its difficult to maintain a timely manner with package but I NEVER CHOSE THIS CRUMMY SERVICE!!! It was chosen by the seller of my items. X, ********, and TikTok users have even called them out for this. Currently I am on the phone with them with 13 minutes to go before I can speak with an agent! I have been on the phone for 24 minutes now, its 2:40pm. THIS IS UNACCEPTABLE!!!! They need to be HEAVILY regulated and fined for making packages late.

  

  Business Response

  Date: 10/07/2025

  Dear *****,

  Thank you for taking the time to share your concerns. Were sorry to hear about your frustration and appreciate the opportunity to clarify the details of your parcels journey.
  Upon review, the parcels tracking shows the following:
  Shipping information was received on June 21, 2025
  The parcel arrived in the **** and cleared customs on July 1
  It was handed off to UniUni the same day and scanned into our network on July 3
  Delivery was attempted twice, and the parcel was successfully delivered on July 5, 2025 at 6:23 PM
  Its important to note that UniUni's responsibility begins only once the parcel is scanned into our network. The delay between June 21 and July 1 occurred prior to our involvement, during the first-mile or customs transit period. If you wish to better understand that portion of the delay, we recommend contacting the vendor you purchased from.
  Once the parcel was in our possession, it was delivered within our standard service window, which allows up to 48 hours from initial outbound scan.
  We also acknowledge your experience with our phone support wait times. We recognize this as an area for improvement and are actively working on system upgrades and resource expansion to better serve our customers.
  Thank you again for your feedback. We remain committed to delivering transparent, reliable service.
  Sincerely,
  UniUni

  Customer Answer

  Date: 15/07/2025

   
  Complaint: 23538084
  
  I am rejecting this response because: This is a failed attempt of gaslighting based manipulation. I studied psychology, I do not play that game nor do I fall for scripted responses provided from an bot, I also managed a retail store beforeI know WHAT we are trained to tell consumers to let them down easy.

  1. UniUni provided documentation that A (plural for one) attempt was made to my home.

  2. I provided documentation from a LIVE STREAM security system, that I screen-shot the time stamp forthat they LIED!

  3. I am politely DEMANDING PROOF OF ATTEMPTED DELIVERY, via photo/video based evidence otherwise it did not happen.

  4. During this day, I had a ring door ******* one came to my property NOT ONCE! 
  

  5. UniUnis big red flag is they declared a delivery attempt was made, now they are back pedaling saying two were made. I call nonsense, and Im certain that UniUnis driver was mentally off in Wonderland/La La land, because almost EVERYONE on my street has a ring doorbell aside from me. Sooo why you lying UniUni?

  6. I had filed a police report regarding UniUni upon this attempted delivery being made. It was forwarded to my states attorney general and she is currently investigating it allegedly because unlike UniUni-she doesnt dismiss security cameras. 
  

  This packaged was also scheduled for Re-Delivery at 11am on Saturday July 5th, 2025. It didnt show up until Monday July 7th, 2025 at 3:15pm. So, I have no idea who these people are getting information from, but it was supposed to be here by the 3rd at the latest and Temu warranted me a full refund. Sorry.I dont play games.

  Do better!

  
  Sincerely,
  
  ***** ******