Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is ridiculousOn 2/5/2025 my package was out for delivery I waited all day, checked cameras and all driver never showed up At 4:58 I check temu app and it states the driver tried to deliver twice and my package is being sent back to the warehouse., I contacted customer service and they were rude and hung up one stated the driver would try to re deliver 2/6 and then the next stated it was being sent back to warehouse and I have to wait 10 business days for a package that the driver never attempted to deliver I told them I have cameras and no one came to my home but they are of still no assistance.. if I didnt truly need this order for work I wouldve cancelled.

  

  Business Response

  Date: 17/03/2025

  Dear June,

  Thank you for taking the time to share your experience with us. First and foremost, we want to sincerely apologize for the frustration and inconvenience caused by the handling of your delivery. We fully understand how important this package is, especially when it is needed for work, and we regret that your expectations were not met.
  To provide clarity, we can confirm that tracking reflects this parcel as delivered on March 8, 2025, at 4:58 PM to **************************************************************. However, we fully recognize that your experience leading up to this point has not been acceptable, and we are very sorry for the confusion and lack of consistent information you received when reaching out to us.
  We also regret to hear about your negative experience when speaking with our representatives. Professionalism and respect are fundamental to our service standards, and we take your feedback seriously. Please rest assured that this matter is being escalated internally for further review, including an evaluation of how your inquiry was handled.
  Again, we truly apologize for the inconvenience and stress this has caused. We appreciate you bringing this matter to our attention, and we are committed to improving from situations like this.
  If you have additional information you would like us to add to our internal review or if there are further questions, please do not hesitate to contact us.
  Best regards,
  UniUni 

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package has been held by this company since March 2, 2025. Apparently, this company is unable to deliver to a PO Box and will keep your package claiming them as undeliverable despite detailed even when you provide detailed instructions that even a child could understand. If you are an overseas business or just a supplier of anything in general, do not do business with this company. Despite days of attempting to contact this company and several email correspondences, I was ultimately ghosted and I am not out $203.31 BEWARE

  

  Business Response

  Date: 02/04/2025

  Dear ****,

  Thank you for reaching out and sharing your concerns. We understand how frustrating it can be when a delivery does not go as expected, and we appreciate the opportunity to provide further clarification.
  The parcel in question was assigned for delivery to a P.O. Box, which UniUni is unable to deliver to, as outlined in our delivery policies and procedures. Multiple attempts were made via your support ticket to obtain a valid residential or business street address. While one of our agents attempted to initiate a second delivery, the request was later declined by our warehouse, as it was not compliant with UniUnis delivery policy.
  As of March 16, 2025, at 6:35 PM, the parcel was returned to ****, the original vendor, in accordance with ***** most recent policy change. As of mid-March, Temu no longer permits second delivery attempts and has instructed UniUni to return parcels to them when a delivery cannot be completed successfully.
  We sincerely apologize that we were unable to complete this delivery and for any confusion caused during the resolution process. To move forward, we recommend contacting ***** customer support team directly to request a refund or replacement, referencing the return status of the parcel.
  Sincerely,
  UniUni

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 23030623
  
  I am rejecting this response:

   

  Subject: ******************** and Package Theft by Uniuni
  
  To the Better Business Bureau and the Public,
  
  I am writing this response to share my horrific experience with Uniuni, a company that has displayed an alarming level of dishonesty and negligence. Recently, I ordered a package worth over $200, only to find that it never arrived. After investigating the situation, it became glaringly clear that Uniuni has outright stolen my package.
  
  What adds to my frustration is their absurd claim that they cannot deliver to PO boxesa statement that is categorically false, as I have received countless packages from various mail carriers without any issues. It's incredibly disheartening to see a company that prides itself on providing a service blatantly lie to its customers.
  
  Moreover, it is shocking to know that Uniuni holds the lowest rating possible on the Better Business Bureau, reflecting a pattern of behavior that indicates they routinely mishandle and steal customers' property. This is not just a coincidence; it appears to be a systematic problem within their operations.
  
  I am not only disgusted and angry at their response but also feel that they have no intention of making this right unless they choose to refund my money directly. Their failure to acknowledge my loss and provide a solution has led me to believe that they care little about customer satisfaction or integrity.
  
  If Uniuni continues to operate in this manner, they will undoubtedly face severe repercussions. Their current practices are not sustainable, and I will be escalating this matter further by obtaining a police report. I am determined to ensure that others are warned about this company and their unethical practices.
  
  I urge everyone to think twice before trusting Uniuni with your packages. Their service is not just unreliable; it is a risk to your purchases 
  
  

  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 04/04/2025

  Dear ****,

  Weve reviewed your case and understand your frustration. According to our delivery policy, which is publicly available in our FAQs, UniUni does not deliver to PO Boxes or military addresses. This restriction is clearly communicated to all vendors who use our services.
  Your parcel was received by UniUni on March 2, 2025, but could not be delivered due to the use of an undeliverable address. Despite any delivery notes or additional instructions provided, we are unable to complete deliveries to PO Boxes as these locations fall outside of our service capabilities.
  As a result, the parcel has now been returned to the sender, and we have included a screenshot of your tracking status confirming this return. Please note: If you have another delivery coming via TEMU, please note to double check your address and phone number to ensure its accurate and if not, please submit a ticket immediately so that our team is able to update it, as TEMU does not allow second delivery attempts on there parcels and will be returned if the delivery fails. 
  We recommend reaching out directly to the vendor you purchased from to request a replacement shipment to a valid residential or business address, or to request a refund. Your vendor is aware of our delivery limitations and is responsible for processing refunds or reshipments in cases like this.
  We understand how disappointing this experience has been, and while we are unable to deliver to restricted address types, we are committed to transparency and ensuring you have the documentation needed to resolve this with your vendor.
  Sincerely,

  UniUni

• Initial Complaint

  Date:05/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AliExpress has entrusted delivery operations within the ** to UniUni. UniUni has failed miserably to uphold standards and widely accepted methods of operation. No where in delivery logistics is it deemed acceptable to retain a customer's delivery in the possession of the delivery driver any longer that what is acceptable to complete the delivery. If the delivery cannot be completed, then updates are to be sent to the customer. Where is it acceptable to mark a package out for delivery, then let it remain in the custody of the delivery driver for over 24 hours with no update to the tracking information? Further, how am I to trust the integrity of company that does not even wish to have a discussion with a consumer of their service and hang up on me 3 different times? If the chatbot is mentioned, then that is the most humorous joke of a chatbot that I have ever had the misfortune of interacting with. I even sent a support ticket for information and have been met with silence. More and more evidence is beginning to surface to support the idea and theory that this company is a scam company and only provides just enough "acceptable" service to stay off the radar of any actionable enforcement. I have orders totaling in excess of $1k USD that is to be shipped and handled by UniUni from AliExpress. If this is the measure of how they handle business, then more than the BBB might need to be contacted.

  

  Business Response

  Date: 02/04/2025

  Dear *******,

  Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify the situation.
  Our records show that your parcel was successfully delivered on March 7, 2025, at 11:53 AM to the address provided at checkout:
  ************************************************************************
  Proof of delivery photos have been included in this response for your reference.
  Upon reviewing your support history, we identified a typographical error in the email address originally provided, which prevented us from delivering updates and responses to your inquiry. We have now corrected your email on file based on the information submitted through your BBB complaint and have re-sent the delivery confirmation for your records.
  For future reference, you can track all UniUni deliveries at ****************************** by entering your tracking number and full ZIP code with no spaces.
  If you have concerns about the location of the delivery or believe the parcel was misdelivered, you are welcome to reply directly to the updated email, and our support team is ready and willing to assist with a follow-up investigation.
  We regret any inconvenience caused by the miscommunication and appreciate the opportunity to correct your contact information. Your feedback regarding your experience with our chatbot and support channels has also been noted and will be shared internally for continued improvement.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:05/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A package that was supposed to be delivered with them said delivery was attempted and will be attempted again within ***** business hours. I have cameras and no attempt was made, and the company is completely unresponsive and unhelpful. After looking at their trust pilot reviews hundreds of packages are not delivered at this point.

  

  Business Response

  Date: 11/03/2025

  Dear ******,

  Thank you for reaching out and sharing your concerns. We want to first apologize for the frustration this situation has caused and for the experience youve described this is certainly not the level of service we aim to provide.
  We have reviewed your case, and as of March 11, our warehouse has officially identified your parcel as missing. As a result, they have initiated our Lost Parcel Procedure, which involves a 14-day investigation period to attempt to locate the parcel within the network.
  During this period, you may notice one of two outcomes:
  If the parcel is located, you will receive a delivery notification when it is scheduled out for delivery.
  If after 14 days the parcel is not found, your customer support ticket will be updated with next steps for resolution.
  We understand how disappointing this is and sincerely apologize for the delay and inconvenience. Please rest assured that we are actively working to resolve this, and we will update you as soon as there is progress.
  If you have any additional questions in the meantime, feel free to reach out.
  Best regards,
  UniUni 

  Customer Answer

  Date: 12/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:05/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been have a terrible issue with UniUni shipping company not delivering my package. I ordered my product from ***** on February 6, 2025 .Via tracking, I was made aware that my package was at UniUni warehouse at Feb 12/2025. Apparently, the address was wrong and needed to be verified. So, I called in and spoke with a woman who told me that since I updated the address information, that my package would be delivered in 5 business days. The five business days had passed so I called in again and a man told me it would be delivered in 10 business days on February 21/2025. I even provided my cell phone number telling the person to inform the driver to call me when he is close so I can come open the door. When I called back no delivery was made. I used my tracking number it showed that my parcel was in ****** ON after reaching ******* on Feb 12/2025. I have called and requested to speak to a supervisor and was told that one would reach out to me and no one did. So, I called again on the phone mentioned that the package will be sent out for delivery on March 4th. I am currently home so I had no worries also I had requested that the driver call me when he is close to my residence. Today, March 4:2025 tracked my parcel. It said that a delivery was attempted but I am here the whole day 14:09 and I was not called. My other order was delivered. Im am really stressed out to the point of tears. Theres is no one to help at this company. I requested to speak to the supervisors or manager but it doesnt seem anyone is working there that cares about the customers concerns at all. This is my last resort. My parcel was scanned in *********** not *********** it said that another delivery attempt will be made in 24 -48 hrs. I am very upset its been a month and I still havent received my parcel . This is one of the worst experiences Ive had and I will never attempt to use their company for anything. I will request that ***** not use them to send my packages. Can you please help?

  

  Business Response

  Date: 02/04/2025

  Dear ******,

  Thank you for bringing this matter to our attention. We understand that this situation has been frustrating, and we regret the stress it caused during the process.
  Your parcel was successfully delivered on March 15, 2025, at 9:07 AM to the following address:
  *******************************************************************************************************************************
  We acknowledge that the delivery process took longer than expected, and we sincerely apologize for the delays and communication breakdowns that occurred along the way. The parcel was delayed due to an initial address verification issue, and while our team worked to find an available route for final delivery, we understand that the experience did not meet your expectations.
  We also acknowledge your request for call-ahead service. While our delivery teams aim to complete each delivery efficiently, we regret that this request could not be accommodated in this instance.
  We are pleased to confirm that the parcel has now been delivered, and we truly appreciate your patience throughout this process. Your feedback has been noted and will be shared internally to support improvements in communication and customer care moving forward.
  If you have any further concerns or require additional assistance, please feel free to reach out.
  Sincerely,
  UniUni

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two packages have been in Uniuni hands since Feb 20th. They claim a failed delivery attempt on the 25th at 8:33pm. I've called Feb 26th and was told delivery was on its way. I called Feb 27th and was told it out on delivery and scheduled between 4-7 and again I waited for delivery. No delivery made on the 28th. I called this morning and was told the same thing. I Asked to speak with the supervisor and they hung up on me. I have requested I pick this up in person but they won't. I'm lookimg for help to resolve the undelivered packages.

  

  Business Response

  Date: 11/03/2025

  Dear ******,

  Thank you for reaching out and sharing your experience. First and foremost, we sincerely apologize for the frustration and inconvenience this situation has caused. We fully understand how upsetting it is to experience multiple delays and receive conflicting information.
  Upon reviewing your case, we can confirm that both packages were successfully delivered on March 4, 2025, at 2:23 AM to the address ******************************************************************************. A proof of delivery (POD) photo has been captured and included in our records.
  Again, we truly regret the inconvenience and thank you for your patience. Please dont hesitate to reach out if you require any additional assistance.
  Best regards,
  UniUni Customer Support

• Initial Complaint

  Date:03/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 3/25 I made a purchase from MadeThisEra and paid 756. Nowhere on its site did it state the delivery company name. On Feb 21/25 I received an email from UniUni saying they had attempted delivery. They did not as I was home the entire time and the phone the buzzer connects to beside me so it would be impossible to have missed the call. Further that is a Saturday here and I have never actually seen a delivery happen on Saturdays in years. On the same day I attempted to submit a delivery inquiry via their website and it did not go through (error message we are unable to file it) and no information was missing. I tried calling the number on their site. It either rang and rang or I was out on hold then disconnected some time later without ever having spoken to anyone. I tried multiple times after that over the next 5 days with the same results. On Feb 28 I received a WhatsApp message from MadeThisEra saying the delivery company saying there were delivery attempts. There were not. I replied to the company with that info. On Mar 1 I received another WhatsApp message saying that UniUni had told me to pick it up along with a screenshot that said their last and only delivery attempt was Feb 21 and a reattempt would happen in ***** hrs. I replied to MadeThisEra with same information. I attempted to submit another complaint to UniUni and this one has gone through and I will be calling them once they open and assuming they answer their phone this time. However based on all the info I can gather they are a scam company and I am another victim. However I will try all avenues to resolution first before I start posting reviews which I dont normally do but if I dont get my delivery I will be sure to do on every platform I can and pursue a refund through MadeThisEra who I feel bad for because I think they are doing as best they can - too bad they chose such a poor delivery company to work with.

  

  Business Response

  Date: 11/03/2025

  Dear Min,

  Thank you for reaching out and for taking the time to provide a detailed account of your experience. First and foremost, we want to sincerely apologize for the frustration and inconvenience you have encountered, and for the lack of clear communication up to this point.
  Upon reviewing your case, we have identified that your original ticket was prematurely closed in error, and we regret that this caused further delays and confusion. Please rest assured that we have now re-opened your ticket and escalated it to a senior representative for immediate handling.
  You can expect a detailed reply via your support ticket within the next 24 hours, and we are committed to addressing this matter properly and ensuring a resolution.
  Once again, we deeply apologize for the poor experience youve had and appreciate you giving us the opportunity to correct this. If you have any additional information to share in the meantime, please feel free to reply directly to this email or to your active support ticket.
  Thank you for your patience and understanding.
  Best regards,
  UniUni 

  Customer Answer

  Date: 12/03/2025

   
  Complaint: 23006367
  
  I am rejecting this response because:
  The issue is still not resolved. A response indicating they are looking into it is not satisfactory because I have not received my product nor my money back and even the vendor has not had any update from them.
  I do not want this ticket closed at this time. 
  
  Sincerely,
  
  Min Vidad

  

  Business Response

  Date: 20/03/2025

  Dear Min *****,

  Thank you for reaching out and providing your feedback.
  We would like to clarify that on Wednesday, March 12, 2025, at 5:09 PM, our senior agent provided a resolution via your support ticket. This response included the necessary documentation to take to the vendor for further assistance.
  As per the standard procedure, once the parcel issue confirmation has been issued, you will need to present it to the vendor for next steps, including discussions about refunds or replacements as per their policies.
  We recommend contacting the vendor directly to proceed with their resolution process. If you require a copy of the correspondence sent to you or have any other questions, please feel free to reach out.
  Thank you for your patience and understanding.
  Best regards,
  UniUni 

  Customer Answer

  Date: 22/03/2025

   
  Complaint: 23006367
  
  I am rejecting this response because:

  The vendor indicates that Uniuni give them until March 31, 2025 to resolve the issue I would like to wait until after March 31 since that is what they asked the vendor to do.
  
  Sincerely,
  
  Min Vidad

  

  Business Response

  Date: 02/04/2025

  Dear Min *****,
  Thank you for your continued correspondence.
  We would like to clarify that UniUnis role in this matter is to provide verified documentation confirming the delivery issue, which we did on Wednesday, March 12, 2025, at 5:09 PM, through your support ticket. This Parcel Issue Confirmation Letter is intended for the vendor to initiate their internal investigation and resolution process with UniUni, which they have since done.
  We can confirm that the investigation between UniUni and your vendor has been concluded, and a credit has been issued to the vendor on your behalf. From this point forward, any refund, replacement, or next steps will be managed entirely by the vendor, according to their policies.
  Although the vendor may have indicated a March 31 deadline to finalize their internal process, we would like to confirm that our involvement is now complete, and the matter has been resolved on our end. We recommend following up directly with the vendor for confirmation of your refund or replacement.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23006367
  
  I am rejecting this response because I have never received my product nor a refund. 
  While this business may indicate that their part is completed, until I have received either a refund or product I do not wish to close this as it is essentially this business fault that I havent received either.

  I will follow up with the vendor and confirm they have received whatever this business is claiming theyve sent and push for resolution. Once the vendor resolves with me, I will consider the matter closed  but not until then  

  
  Sincerely,
  
  Min Vidad

• Initial Complaint

  Date:28/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding an order from Yesstyle with the tracking number GV25US00U001284755. This order was out for delivery on 2/27/2025 by Uniuni. During the morning on 2/28/2025, I noticed Uniuni called at 12:37AM to attempt to deliver the package. I also received an email from Yesstyle at 1:45AM stating delivery attempt was failed. I am confused as to why they even attempted to deliver a package after midnight. The delivery status is now stuck at "Failed delivery attempt, returning to the warehouse. (Contact Failed and Inaccessible)". I would like my package to be redelivered under normal operating hours. Thank you.

  

  Business Response

  Date: 05/03/2025

  Dear Yuki,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion regarding the delivery attempt outside of normal operating hours. We understand that this may have caused frustration, and we appreciate your patience while we reviewed your case.
  Upon investigation, we can confirm that your package was successfully delivered on February 28, 2025, at 16:54:51 to *************************************************. A Proof of Delivery (POD) photo has been included for your reference.
  If you are unable to locate your package, we recommend checking with household members, neighbors, or your building management. Should you need any further assistance, please do not hesitate to contact our customer support team.
  We truly appreciate your patience and thank you for bringing this to our attention.
  Best regards,
  UniUni 

• Initial Complaint

  Date:28/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered items on Fashion Nova. Never had a problem with them as far a shipping was concerned because they used either *** or ****** I always planned so that my items be dropped to a location ( Staples or Super C), so that I am able to get it myslef and that it does not get stolen or that the drivers wasted time delivering while I am not home. This last delivery has handed of to ******* BY ***. Once I saw that information on the *** website, I know I would not get it. And here we are..I mean comments on ****** as well as comments on the BBB website, regarding this company are very telling.On the 26th : Delivery attempt. Wrong adress. which is weird; This is not my first order with the shipper; return to sender On the 27th : On delivery, in my area...Not received on the 27th Today, is the 28th and there is no update on delivery; it is still dated as yesterday. I keep trying to reach the company but to no avail; The Bot ia of no use. THE INFORMATION IN NOT UP TP DATE NO ONE CALLED!!!

  

  Business Response

  Date: 09/03/2025

  Dear *******,

  Thank you for reaching out and sharing your concerns. We want to first acknowledge the frustration youve experienced with this delivery especially given the issues you mentioned around past deliveries, lack of updates, and difficulty reaching support. Please accept our sincere apologies for any inconvenience this has caused.
  After reviewing the shipment details, we would like to confirm that your parcel was successfully delivered on February 28, 2025, at 17:34:45 to the following address:
  *********************************************************************
  As part of our standard delivery process, a Proof of Delivery (POD) photo was captured and is attached here for your reference.
  We understand how important it is to feel confident in receiving your packages, and we take your feedback seriously. If you have any concerns regarding this delivery or the condition of the parcel, please let us know we are here to assist you.
  Thank you again for bringing this to our attention.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 10/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:28/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was never delivered. Only a notice of "failed delivery attempt". Their website recommends to open a ticket however their customer support ticket system is not functional. Every time I have attempted to submit a support ticket for issue there is a pop-up stating "Failed to create ticket. Please try again". There was never a delivery attempt as noted by camera review. This has happened multiple times on multiple packages. Speaking with customer service on the phone gave zero additional details into resolving this issue.

  

  Business Response

  Date: 09/03/2025

  Dear ****,

  First and foremost, we would like to extend our sincere apologies for the ongoing frustration and inconvenience you have experienced. We understand how unacceptable this situation has been, especially given the repeated issues and lack of resolution to date.
  We want to address your concerns directly:
  Failed Delivery Attempt & No Actual Attempt Made: We acknowledge and take seriously your report that no delivery attempt was made, despite a "failed delivery attempt" notice in our system. We also understand and respect that you have reviewed your security cameras and confirmed no driver visited your address. This has been escalated internally to our operations and dispatch team for investigation, and we will be addressing this with the courier responsible.
  Second Delivery Booking: We have located your customer support ticket and have already sent a clarification email to confirm your shipping details. Once we receive your confirmation, we are prepared to immediately book a second delivery attempt to ensure your package reaches you as intended.
  Customer Support System Failures: We are very sorry to hear that you encountered repeated failures when attempting to submit a support ticket through our website. This is unacceptable and not the experience we strive to provide. We have escalated this issue to our technical team to investigate and resolve the "Failed to create ticket" error. In the meantime, we will personally monitor your case to ensure you are supported without relying solely on the system.
  Customer Service Calls: We also regret that your calls to customer service did not yield meaningful support or answers. This feedback is extremely important and has been relayed to management for training and quality review purposes.
  Next Steps:
  Please check your email for our clarification request so we can arrange the redelivery promptly.
  Alternatively, if easier, you may respond directly here with confirmation of your current delivery address.
  We will monitor your case directly to ensure this is handled correctly moving forward.
  Once again, we offer our sincerest apologies for the trouble this has caused. You have our commitment that we are working to resolve this properly and to improve the overall customer experience to prevent this from happening again.
  Sincerely,
  UniUni