Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a package that was handed off to UniUni for the last leg of delivery. There is an update in the attached tracking page that my package was out for delivery as of April 16, 2025. After waiting through the weekend and having no updates and no package arrive, I went to the UniUni website for assistance. I tried multiple times to submit a ticket through their online form, but each time received an error message that I needed to try again because they couldn't process it. I tried using their online chat system, but it could not tell me any detailed information and directed me to call their number. On Monday, April 21st, I called their customer service line and after waiting on hold was finally able to speak to an individual. The person was nice and told me that the driver just needed my phone number, so that they could confirm delivery details. I provided the number and was told that someone would be contacting me soon. The following morning, after receiving no contact and no package had been delivered still, I called the customer service line again and after waiting on hold, I was able to speak to another gentleman. This gentleman was also nice and said he would look into the matter, but while I was on hold the call got dropped. I called back again and waited on hold even longer, before speaking to a lady that was also very nice. She told me that a ticket had been opened and provided me with the ticket number, *******. When I woke up the following morning, April 23rd, there was an email from just before 1:00 a.m. saying that a delivery attempt was made but had failed.I have cameras on the outside of my house and I'm confident that nobody ever tried to deliver the package at any point in the last week. I am willing to drive to ********, ** to pick up the item, if someone could tell me where. I am worried that my package has been sitting in a hot vehicle for a week for no reason other than the driver had no other packages to deliver in my area.

  Customer Answer

  Date: 07/05/2025

  The consumer contacted BBB and stated the complaint has been resolved.

• Initial Complaint

  Date:23/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered my package on april 5th asnd it still hasnt came its april21st they havent got back to a whole lot of calls support forms no response last time i tried to contact uni uni was aprill 11th. i still havent got a refund or my package it been stuck in the warehouse for 12 days. i tried to correct my addres but no couldnt even do that.

  

  Business Response

  Date: 07/05/2025

  Dear *****,

  Thank you for reaching out.
  We can confirm that your parcel was successfully delivered on April 28, 2025, at 2:35 PM to the address: ****************************************************
  We understand there were earlier challenges with address correction and communication, and we apologize for the lack of timely updates during that period. Weve noted your feedback and will be sharing it with the appropriate teams to support service improvements.
  If there are any concerns with the delivered item or if further assistance is needed, please dont hesitate to let us know.
  Sincerely,

  UniUni

• Initial Complaint

  Date:22/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UniUni falsely claims that they have been unable to deliver to my address despite making zero delivery attempts (I have cameras). The address information they have is complete and correct - including access instructions in the event that the person attempting the delivery needs them. Rather than actually making any delivery attempts, I just get messages that they "couldn't" deliver and they "missed me" despite my being at home at the time all of these deliveries were supposedly attempted. Unfortunately for UniUni, I have cameras and can see that no delivery attempts have been made. I guess UniUni has decided it's too much trouble to actually make delivery attempts, and since they have absolutely no customer service where you can contact someone for help, it's just too bad for their client's customers that they're supposed to be delivering to. It seems disingenuous, at best, to claim delivery attempts are being made when they aren't. Would never do business with this company if I had any idea that my orders would be shipped with them as this has been an ongoing issue, and the companies that use them for shipping should be aware that this is how they operate.

  

  Business Response

  Date: 25/04/2025

  Dear ****,

  Thank you for sharing your experience with us.
  We have reviewed your case and can confirm that your parcel was delivered on April 23, 2025, to the address provided. Proof of delivery photographs have been included for your reference.
  We sincerely regret any confusion this situation may have caused and understand how important a reliable delivery experience is. Should you have any further questions or require additional assistance regarding your parcel, please do not hesitate to reach out to our support team.
  Thank you again for bringing this to our attention.
  Sincerely,

  UniUni

• Initial Complaint

  Date:17/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15th, I received an email saying my delivery had been denied due to bad weather, when in fact it had been nice weather here all day. I called customer support and after about 30 minutes of holding because of "high call volumes", was able to talk to someone who simply checked my information and told me they would report it to their supervisor. I was then told my package would be delivered the next day. Guess what? No. Package. I tried to call back and I was on hold almost a. Hour! I still don't have my package...

  

  Business Response

  Date: 25/04/2025

  Dear *******,

  Thank you for sharing your experience.
  Weve reviewed your case and can confirm that your parcel was successfully delivered on April 20, 2025, to the address on file. A confirmation email, including the proof of delivery, was sent the same day for your reference.
  We understand how frustrating delivery delays can be, especially when communication doesnt meet expectations. While we regret the inconvenience caused by the initial delay, we appreciate your patience and are pleased that your package has now been delivered.
  If you have any further questions or require additional support, please dont hesitate to reach out.
  Sincerely,

  UniUni

  Customer Answer

  Date: 29/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do appreciate the response from the business in it's sincerity and kindness. 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:17/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UniUni was supposed to deliver a package to me in March 2025 by the direction of *******, but they claimed they didnt have my apartment number, so they sent it back to the warehouse. I called UniUni to give them the correct address and they told me they corrected it, afterwards they emailed me on March 25th saying that they package will be redelivered in 10 business days. April 10th came and they gave me a fake tracking number ***************** when they know their tracking numbers start with UNI- They never gave me a correct tracking number and still have yet to deliver my original order and it has been two months since I placed this order. I have contacted them numerous times and now, I am done dealing with them. They are the absolute worst and the most unprofessional logistics company I have ever dealt with.

  

  Business Response

  Date: 25/04/2025

  Dear ****,

  Thank you for bringing this matter to our attention.
  We sincerely apologize for the frustration and inconvenience you have experienced. After reviewing your case, we can confirm that a second delivery was successfully booked and dispatched on March 27, 2025. Unfortunately, the package was lost in transit during the redelivery attempt.
  Our team will be responding to your support ticket shortly to provide a resolution. We take situations like this very seriously and are committed to ensuring that your concerns are addressed properly.
  Thank you again for your patience throughout this process, and for giving us the opportunity to assist you.
  Sincerely,

  UniUni

• Initial Complaint

  Date:17/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lying about attempted delivery. Lying about responding to open help tickets. Lying about responding to messages. Non existent customer service. One ****** of the company name will show hundreds of open cases on non delivered items. Company is a scam and should not be allowed to operate in the **. Prob wont be much longer when they get found out on a national level. Sounds like something the news would be interested in breaking.

  

  Business Response

  Date: 25/04/2025

  Dear Dakota,

  Were sorry to hear about your experience and understand how frustrating this situation has been.
  Upon review, we can confirm that your support ticket was responded to the same day it was received, with a follow-up providing next steps. Unfortunately, your parcel was lost in transit during a subsequent delivery attempt, and we regret that we were unable to complete the delivery.
  As part of our process, a letter was issued for you to provide to the vendor. At this stage, the vendor must contact us directly to initiate the claim. We remain ready to assist as soon as that outreach is made and are committed to supporting a timely resolution.
  Thank you for bringing this to our attention.
  Sincerely,
  UniUni

• Initial Complaint

  Date:16/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a item from Tik Tok Shop on March 25, 2025 which uni uni was suppose to deliver. My package was suppose to arrive April 3, 2025. ******* failed to deliver the package because I live on a military base. Everytime I have called the wait time has been 45 mins or longer!!! Poor customer service..I suggested that I could meet them outside the gate to get my package or go to the warehouse where they have my package or even switch carriers..They denied all of the suggestions I had. The *** told me that I had to give them another address to deliver the package BUT WE DONT HAVE ANOTHER ADDRESS!!! WE ARE NOT FROM ************ **!!! so I figure I would give them my parents address in **..thought they could ship it there and my parents could send it to me..Nope the *** wouldn't do that either..the 1st *** didn't even try to resolve the situation the 2nd *** hung up on me as well as the third when it seemed like the conversation wasn't changing about me finding a solution to get my package..i have been waiting almost 1 month for my package..I HATE UNI UNI.!!! I BLACKLISTED THEM ON TEMU FOR THE SAME REASONS. UNI UNI SHOULD NOT BE ALLOWED TO TOUCH MILITARY PARCELS. 2 thumbs down. The wait time and customer service sucks!!!! The automated message will say that your call will be answered in 3 mins, or 5 mins, or 10 mins..but the minimum wait time would be 30+ minutes before anyone picks up the phone. I wish I could give a negative 20 stars i would.

  

  Business Response

  Date: 25/04/2025

  Dear *****,

  Thank you for taking the time to share your experience.
  We sincerely apologize for the challenges you have encountered with your delivery and the frustration this has caused. We understand the importance of timely service, particularly for military families, and regret that we were unable to meet expectations in this case.
  Due to security restrictions, we are unable to access military bases directly. Additionally, under the terms of our service contracts with our vendor partners, we are only authorized to deliver to addresses within our designated delivery network. This unfortunately limits our ability to reroute parcels outside of the original service area once they are in transit. We recommend you contact the vendor to discuss the possibility of a refund or replacement to be delivered by a different carrier, as the vendor is responsible for assigning all parcels to UniUni for delivery. 
  We appreciate the alternate solutions you offered and regret that we were unable to accommodate them within the operational constraints we must follow. Your feedback is being reviewed internally, and we are committed to continuously improving both our service processes and the customer experience.
  Thank you again for bringing this to our attention.
  Sincerely,

  UniUni

• Initial Complaint

  Date:15/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Temu for *****. The delivery company was UniUni who said they attempted to deliver my package (tracking number UUS5460834113365443) but Ive been home all day waiting for the package and it was not attempted, no doorbell rings or knocking. The leasing office did not receive any attempts either. Ive tried putting in a ticket on the website and the support ticket option doesnt work properly when putting in information. Ive tried calling the provided numbers but the call system just keeps automatically rerouting to the main menu. This is so sad. I will never order from Temu again.

  

  Business Response

  Date: 15/04/2025

  Dear *******,

  Thank you for bringing this to our attention. We understand how frustrating it is to expect a delivery and not receive it as planned.
  Weve located your support ticket and confirmed that the parcel associated with tracking number UUS5460834113365443 is currently marked as a failed delivery attempt. While the driver did not specify a reason for the failed attempt, please note that a second delivery will be automatically reattempted within 24 hours as per our standard delivery process.
  Weve also corrected a submission error in your original ticket to ensure accurate handling moving forward. If you have any updated delivery instructions or access details, please reply to your ticket so we can assist further.
  We appreciate your patience and are committed to completing this delivery as soon as possible.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:15/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details: Date of transaction: 4/5/2025 Amount paid: $54.02 What was promised/purchased: black & red purse, black & white polk a dot maxi dress and a two piece color block knitwear set Nature of complaint: I have been trying to track my package and get it delivered since Friday 4/11/2025. I have called Uniuni Global Standard Shipping and all the representatives keep hanging up on me. I just want my package. Please help me.The business has NOT tried to resolve this for me.

  

  Business Response

  Date: 15/04/2025

  Dear Keytwanna,

  Thank you for bringing this to our attention. We sincerely apologize for the difficulty you've experienced while trying to get your package delivered, and for the unacceptable experience youve had when contacting our support team.
  Weve reviewed your case and can confirm that an agent has responded to your support ticket. At this time, we are working to clarify your delivery address and contact information to ensure we have everything needed to complete the delivery successfully.
  We understand how important this order is to you and regret the delays and frustration caused. Please reply to your support ticket at your earliest convenience so we can proceed with resolution.
  Sincerely,
  UniUni

  Customer Answer

  Date: 15/04/2025

   
  Complaint: 23203982
  
  I am rejecting this response because:
  I have already given this information several times and clarified the address and times the business is open and they have yet to deliver my package. 
  

  
  Sincerely,
  
  ********* ********

  Customer Answer

  Date: 24/04/2025

  The consumer contacted BBB and stated the complaint has been resolved.

• Initial Complaint

  Date:14/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package got out of US customs 6 days ago and it still hasnt been picked up by this courier. I have no idea where my package is and they dont seem to have a working support up. Its impossible to get in contact with this company.

  

  Business Response

  Date: 15/04/2025

  Dear ********,

  Thank you for bringing this to our attention. We understand how frustrating it can be to track a package that appears stalled after clearing customs.
  Weve reviewed your shipment, and it currently remains in Order Received (Scan Code 190) status. This means the parcel is in the process of clearing U.S. Customs and has not yet been physically handed over to UniUni for final-mile delivery.
  Its important to note that once a parcel arrives at customs, UniUni does not have visibility or control over it until it is officially released and transferred into our network. If the handoff has not occurred, tracking will not update on our endeven if the parcel is already within the ********** this stage, we recommend contacting the vendor or seller directly. They remain responsible for managing the shipment until it has entered our delivery network, and they are best positioned to investigate or escalate further if necessary.
  We regret the inconvenience this delay has caused and appreciate your understanding.
  Sincerely,
  UniUni