Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:21/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On several occasions this driver delivered packages to my home. I've asked her several time to not ring my bell for extended time periods. She leans on the bell for about 20 seconds, even if you answer, you have to wait until she's done ringing the bell to buzz her in. I went downstairs to personally ask her to not ring the bell in this manner. She became combative, threatening, and completely rude. Using explicit language. Telling me this if her (curse word) job and she will do what she wants. She threw my package at me and left. I reached out to customer service several times, only to be placed on hold for hours and then hung-up on. Their driver is very unhinged and needs to be retrained and reassigned to a different area. Threatening someone and ringing an entire building's bell for one person's package is not only deranged, it's totally unacceptable.

  

  Business Response

  Date: 04/04/2025

  Dear ******,

  Thank you for bringing this to our attention. We want to start by sincerely apologizing for your experience, both with the delivery and the lack of proper follow-up when you reached out to our support team.
  Weve reviewed your previous support ticket and found that it was not handled appropriately and was not escalated as it should have been. We take full responsibility for that failure and have since flagged this case directly to the Customer Support Manager. Your ticket is now on an expedited path, and you can expect a formal response and follow-up no later than Wednesday.
  Regarding the behavior you described from the driver please know that this is taken very seriously. Threatening language, unprofessional conduct, and any form of disrespect toward customers is completely unacceptable and goes against everything we stand for. We have opened an internal investigation into the delivery personnel involved, and this incident is being reviewed with our local station management and HR.
  We appreciate you taking the time to report this and allowing us the opportunity to address it properly. You can expect a meaningful and appropriate resolution.
  Sincerely,

  UniUni

• Initial Complaint

  Date:21/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased multiple items from ******** on 3/8/25. The order was received by UniUni 3/11/25 and was out for delivery 3/19/25. It never showed up. The next day, 3/20/25, I get an email notification that there was an attempted delivery that failed. Mind you, I have cameras covering my front door and street to my home, zero delivery attempt was made. My package now just says failed delivery, retry later. Im pretty sure my package is lost and will not be showing up. It is now 3/21/25 and Ive seen and heard nothing. The be tried calling UniUni multiple times only to sit on hold for hours with no answer. Ive tried emailing as well with no response. If I receive no response in the next couple days Im just going to file a chargeback and not purchase from ******** again if they use such sketchy delivery servicers. This company is a scam.

  

  Business Response

  Date: 04/04/2025

  Dear *****,

  Weve reviewed your support ticket submitted on March 20, 2025 at 8:54 AM, along with our delivery records.
  Our team responded to your ticket a few days late after our promised time on March 25, 2025, asking if the parcel had since been received, but we did not receive a reply. Weve attached a screenshot of our response and the proof of delivery (POD) photo for your reference.
  According to our system, the parcel was successfully delivered on March 21, 2025 at 12:15 PM to the following address:
  **************************************************************************
  If you did not receive the package despite this confirmation and the delivery photo, we recommend contacting YesStyle directly. As the vendor, they are responsible for processing refunds or replacements and can escalate the case to UniUni through their internal channels if necessary.
  We understand this situation is frustrating and thank you for bringing it to our attention. Please rest assured, if any further information is needed from our end to assist ********* investigation, we will fully cooperate.
  Sincerely,

  UniUni

• Initial Complaint

  Date:20/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company falsely claims packages are undeliverable. There are cameras that show who accesses the building & no second attempt was made to redeliver. They do not respond in a timely manner. Someone on the phone told me my package would be delivered the next business day & of course, nothing. There are no updates on anything & when you reach someone on the phone, they are absolutely no help. I do not ever want this company delivering anything to my address, ever. Completely unprofessional & a waste of time when you are looking to receive things on time. Nothing but terrible reviews of this company all over the *************** do not need to be operating.

  

  Business Response

  Date: 04/04/2025

  Dear Ahmaree,

  Thank you for sharing your concerns. Weve thoroughly reviewed your delivery case and the support ticket you submitted on March 17, 2025 at 6:49 PM. We understand how frustrating this situation has been and want to ensure you're fully informed of the steps taken and what to expect moving forward.
  Heres a breakdown of the timeline and current status:
  On March 17, our system prompted follow-up questions to prepare our team to assist you as soon as they reached your ticket.
  On March 20, a representative responded confirming the first delivery attempt had failed and that a reattempt would occur within 2448 hours.
  Later the same day, a second message was sent advising that another delivery attempt was made, but unfortunately, it also failed, and the parcel was returned to the warehouse awaiting additional instruction from you.
  On March 27, we followed up to inform you that the parcel had been marked as currently lost by our warehouse team.
  At this stage, your parcel is under our 14-day internal recovery protocol, which gives our warehouse and delivery teams time to investigate, trace, and recover the item. If found, it will be scanned back into the system and scheduled for immediate delivery.
  If the parcel is not located by the end of the 14 days, our support team will follow up with a formal resolution.
  In the meantime, we recommend checking your tracking number regularly at ****************************** for any updates. Youll see any progress reflected there as soon as its available.
  We recognize your concerns about communication delays and deeply regret the inconvenience youve experienced. Please be assured this matter is actively being monitored, and we are committed to resolving it properly.
  Sincerely,

  UniUni

• Initial Complaint

  Date:20/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UniUni is REFUSING to deliver my paid merchandise. I purchased a coat cost $650 From Aliexpress. UniUni sent me an automatic text stating a failed deliver attempt. I was home all day, UniUni is not answering my website emails. UniUni is refusing to answer the customer service phone number provided on its website. UniUni is IGNORED ALL MY EMAILS ! UniUni needs to be investigated for THEFT OF PACKAGES in ************. I'm going to file a police report today, This is THEFT of $650.00 merchandise. Yesterday UniUni came to my house, I have CAMERAS, UniUni delivery 1 package & REFUSED TO DELIVER the coat. I have videos of the driver. I know UniUni is illegally keeping my coat. UniUni is being operated by people who do not speak English. I called the phone number listed for the East coast multiple times. I was on hold for 35 minutes. I spoke to a man who doesn't speak English language. In my opinion UniUni is a operated by a criminal ring, stealing packages daily ! I want my $650.00 coat delivered to my house asap. I'm filing a police report for THEFT OF package by UniUni. My package is at UniUni.

  

  Business Response

  Date: 04/04/2025

  Dear *****,

  Weve reviewed your case and the parcel in question was successfully delivered on March 24, 2025, at 1:41 PM to:
  *********************************
  Proof of delivery photos were included in our response to your support ticket, which was submitted on March 24 at 7:24 AM. We responded the same day at 7:58 PM confirming the delivery. There was no follow-up from you on that ticket indicating non-receipt.
  We understand you're frustrated, but we want to clarify that:
  The parcel was delivered and is not in UniUnis possession.
  UniUni is not responsible for parcels after confirmed delivery.
  There is no indication of theft or refusal on our part.
  Automatic delivery attempt notifications may occur, but final tracking shows confirmed delivery.
  If you believe the parcel was stolen after delivery, please file a police report and contact AliExpress to request a claim or refund. You can use the proof of delivery photo provided.
  Weve also escalated your concerns internally regarding your experience with support and will review your call feedback.
  Sincerely,

  UniUni

• Initial Complaint

  Date:17/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed delivery attempts and I would like for the delivery company to deliver my package. They keep saying the the delivery attempt failed (business closed) but I was home all day and they never knocked on my door.

  

  Business Response

  Date: 21/03/2025

  Dear ****,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion caused by the previous delivery attempts and for the lack of detail provided by the driver.
  According to our records, your parcel was successfully delivered on March 19, 2025, at 12:45 PM to:
  **********************************************
  We have included the Proof of Delivery photos for your reference. We are happy to see that the package was successfully delivered.
  Once again, we apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please feel free to reach out.
  Best regards,
  UniUni 

• Initial Complaint

  Date:17/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** had numerous packages delivered to the wrong address from this company. Im sick and tired because I lose money on all my orders as the company does not refund me, so the customer is out due to this incompetence. Ive had at least 10 packages sent to the wrong address. I have called and went through their complaint process but nothing comes out of it. I want my refund!!!

  Customer Answer

  Date: 17/03/2025

  The seller refuses to refund because the shipping company, *******, refuses to mark that it was delivered to the wrong address. They still list it as being delivered successfully. When I contacted the company about this they did not fix the issues in the past. This ks an ongoing issue with them and due to this the seller refuses to refund my packages, numerous packages have been delivered to the wrong address and I have gone through their in house process with no result

  

  Business Response

  Date: 04/04/2025

  Dear ******,

  Weve completed a review of your recent delivery concerns and have identified an address formatting issue that appears to be the root cause of the misdeliveries. Specifically, your parcels have been delivered to ************************************************************************ instead of your correct address:
  *****************************************************************************
  Our system is currently interpreting your address incorrectly, likely due to how it is being transmitted from the ***** platform. In some cases, the *** and routing logic may default to the wrong location if the address is missing a unit number, contains formatting inconsistencies, or is being misread between systems.
  Weve included a snapshot from the ***** platform to show how your address should appear when entered correctly.
  If you are already entering your address exactly as shown in the screenshot, you can disregard this recommendation, as the issue may be due to a formatting conflict between ***** and UniUnis systems, which we are actively investigating.
  Weve escalated this to our Operations and IT teams to correct how your address is processed internally. In addition, our Account Manager is contacting ***** directly to address the denial of your Parcel Issue Confirmation letters, and to ensure they are reviewing your refund eligibility appropriately.
  If you notice your address displays incorrectly after placing an order, please submit a ticket to our team so we can make the necessary corrections on our end.
  Thank you for your patience, and for helping bring this issue to light. We will continue working with ***** until this is resolved and your concerns are fully addressed.
  Sincerely,
  UniUni

• Initial Complaint

  Date:17/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UUS5360734989247780 I received a notification about a failed delivery attempt and am sure there wasnt an attempt made. Ive made sure my to verify my address and am now attempting to schedule a second delivery. This drop down menu does not offer an option for my city and state. Please adjust as needed as Im expecting a redeliver today. The delivery has been smooth until it made it to UniUni Bna.

  

  Business Response

  Date: 26/03/2025

  Dear *******,

  Thank you for reaching out regarding your recent delivery attempt. We have reviewed your support tickets and confirmed that our agents previously did not have access to the warehouse to assist with this issue. This has now been corrected to ensure better support moving forward.
  To proceed with scheduling a second delivery, we have sent you an email requesting you to update your address and contact information. Please review and update your details as soon as possible so we can ensure a successful redelivery.
  If you encounter any further issues with the scheduling system, please let us know, and we will assist you promptly.
  Best regards,
  UniUni

• Initial Complaint

  Date:17/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 3 missing packages from Uniuni that were all purchased on eBay.Uniuni lies about making delivery attempts, then dumps the packages into a warehouse and refuses to re-deliver them.I have exchanged numerous emails with them that do not resolve the issue. I call their customer service line and it just puts you on hold for 15+ mins, then disconnects you.

  

  Business Response

  Date: 21/03/2025

  Dear *******,

  Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience youve encountered with your deliveries and while trying to reach our customer service team.
  According to our records, your package with tracking number UUS52H1267933683098 was marked as delivered on March 18, 2025, at 7:32 AM to the following address:
  ****************************************************************
  We understand your concerns regarding the delivery process, and we regret any miscommunication or difficulty you experienced. Your feedback has been noted, and we will ensure it is reviewed internally to improve our processes.
  If you have further questions or need additional assistance, please feel free to reach out.
  Best regards,
  UniUni 

• Initial Complaint

  Date:17/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package shipped, it attempted delivery on February 17th, I requested a second delivery because i got a notification I needed to. I didn't hear back so I called. They scheduled it within 10 buisness days. It has been past that so I called and they said within 48 hours it will be delivered. It's been past that so I called they said 48 hours. So I called again and they hung up on me 4 times in the middle of talking. Then I finally got ahold of someone who tried to help and he now says 24 hours.

  

  Business Response

  Date: 21/03/2025

  Dear *********,

  Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you have encountered.
  According to our records, your package was successfully delivered on March 15, 2025, at 10:54 AM to:
  **********************************************************************
  We understand that the process leading up to this delivery was unsatisfactory, particularly with the delays and inconsistent information you received when following up. Additionally, the multiple call disconnections you experienced are completely unacceptable and not reflective of the service we strive to provide.
  Your feedback has been noted for internal review to improve our processes and ensure better communication moving forward.
  We appreciate your patience and understanding, and we apologize again for any inconvenience this may have caused.
  Best regards,
  UniUni

• Initial Complaint

  Date:07/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have three different **** packages from three separate **** dealers that are supposed to have been delivered by UniUni. The tracking numbers are UUS51U1266880605924, UU52512689001362170, and UUS52E1260925456627. I have filed multiple tickets on UniUni's web site, and also with their chatbot. I have attempted to call them, but after hours waiting, have been disconnected every single time. I have filed complaints with the **** dealers, and called ****. In the time I have been waiting for UniUni to deliver, I have received multiple packages from other carriers (ie, ****, *********** OnTrac) at the address they claim is "bad."

  

  Business Response

  Date: 17/03/2025

  Dear ******,

  Thank you for reaching out and taking the time to share your concerns. We truly appreciate the opportunity to address this matter and fully acknowledge how frustrating this situation must be.
  We have carefully reviewed the tracking numbers you provided and would like to share the following information to ensure full transparency:
  1. UUS51U1266880605924
  This parcel was marked as delivered on March 12, 2025, at 11:18 AM to:
  ****************************************************************************
  Proof of Delivery (POD) confirms the parcel was left at the delivery location on file.
  2. UU52512689001362170
  After a thorough check, this tracking number does not appear in our system.
  We recommend reaching out to the seller to verify that UniUni is the designated carrier and to confirm the tracking number.
  3. UUS52E1260925456627
  This parcel is currently out for delivery and expected to arrive within 48 hours.
  We encourage you to monitor tracking for the most up-to-date status.
  We recognize and understand your frustration and are sorry for the inconvenience this situation has caused. Please know that your feedback is valued and has been noted internally for further review and service improvement.
  If you have any additional details to share or further questions, we are here to assist.
  Best regards,
  UniUni