Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from a ******** ad a retro gaming emulator UniUni recieved the item on 07/01/25 they claimed that they were delivering it on 07/11/25 i was home all day no one attempted a delivery. On 07/12/25 at 0700 they sent me an email and stated they attempted to deliver the package but could not due to severe weather it is currently 85 and sunny where i am located i also checked my camera and no one attempted to deliver anything at 0700. Ive attempted to resolve it via telephone and was told they would attempt in 48hrs they dont know why the driver did not deliver or arrive

  

  Business Response

  Date: 22/07/2025

  Dear ****,

  Thank you for reaching out and sharing your concerns regarding the delivery of your recent order.
  We understand how frustrating it is when a delivery doesn't go as expected, especially when you're home and monitoring the situation closely. After reviewing your tracking history, we can confirm that while an initial delivery attempt was recorded on July 11, the final successful delivery was completed on July 16, 2025, at 9:07 PM to the address provided:
  ***************************************
  We recognize your concern regarding the reason initially listed for the failed attempt. While "severe weather" may have been triggered as a generic status code in the system, it does not reflect an accurate account of the local conditions you've described. We'll be flagging that internally for correction and clarity with our driver dispatch team.
  We appreciate your patience through the delay, and were glad to see the parcel has now been delivered. If there are any remaining concerns or issues with the package itself, please dont hesitate to let us know, were here to help.
  Sincerely,

• Initial Complaint

  Date:14/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on June 4th and it was in transit to me until it got to ***. After that I havent had any updates and the package is way over the delivery date. The last update was on June 23 and no one seems to know where the package is. I will like my package found and delivered

  

  Business Response

  Date: 16/07/2025

  Dear ***,

  Thank you for taking the time to share your concerns. We sincerely apologize for the lack of clarity regarding your parcels delivery status and the inconvenience this has caused.
  Upon internal investigation, weve confirmed that your parcel was recalled by the vendor and redirected back to their facility. This type of recall is typically initiated by the merchant due to an issue with the order itself, such as a stock concern or address error. As the carrier, UniUni acts upon the instructions provided by the vendor and does not have the authority to override a recall directive.
  We understand how frustrating it can be when expected deliveries are disrupted. To move forward, we kindly recommend reaching out to the vendor directly to confirm the reason for the recall and to discuss next steps for either redelivery or a replacement.
  Sincerely,
  UniUni

• Initial Complaint

  Date:14/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/1 UniUni attempted to deliver a package I was expecting from Temu. The address provided is for a *********** box , which both Temu and UniUni both are aware of. Uniuni claims they dont deliver to a post office box. I had a previous order delivered to the same address from UniUni on March 18th, 2025 without any issues. When I received the email from temu it stated I must contact UniUni within 10 days to reschedule delivery which I did and provided them with my physical address. I emailed uniuni on 7/4 and received an email that ***** for an update. On 7/08 After waiting on hold 74 mins I spoke to an employee with uniuni who said he put in my address change and 1-3 days they would re deliver my package. Perfect just the outcome I wanted.!! On 7/09 I received an email that Temu doesn't allow them to change the address after 1 failed attempt and my package was being returned to temu. I spoke to Temu who said No that is not their policy or their practice after only 1 attempt. I called Uniuni and also emailed the chat from Temu. Again on 7/11 I received an additional email from uniuni that they were returning it to sender. How can a carrier company make 1 attempt and when given a different delivery address refuse to deliver my package. The now have 3 different packages of mine and have refused to deliver to the address I provided as an updated address and temu still has not received them back. Order tracking #1.UUS56R1784417409068 2.UUS57A0831489742109 3.UUS56S0830421846446 Tampering with mail delivery is a crime and they have flat kept my packages and refused to deliver

  

  Business Response

  Date: 16/07/2025

  Dear *******,

  Thank you for bringing your concerns to our attention. We understand how important your parcels are and appreciate the opportunity to clarify their current statuses.
  After a thorough review, we can confirm the following:
  Tracking Number: UUS56R1784417409068
  This parcel was flagged as undeliverable. Although it originated from a U.S.-based TEMU merchant, we have confirmed with our primary TEMU contact that the same delivery standards and restrictions apply to all TEMU shipments, regardless of the merchants location. In this case, TEMU has requested that the parcel be returned to the vendor. If the vendor contacts us to authorize a second delivery, we will promptly proceed.
  Tracking Number: UUS57A0831489742109
  This parcel is currently in "Order Received" status as of July 10, 2025, which means UniUni has received the shipping details, but the parcel has not yet physically entered our logistics network. The shipping address provided is ***************************************. No delivery attempt has yet occurred.
  Tracking Number: UUS56S0830421846446
  This parcel was successfully delivered on July 12, 2025, at 5:45 PM to the following address: ****************************************************************************************
  We regret any confusion this situation may have caused and remain committed to assisting you with clear and timely information. Should your vendor reach out to us with further instructions, we will act immediately to support redelivery.
  Sincerely,
  UniUni

  Customer Answer

  Date: 16/07/2025

   
  Complaint: 23589733
  
  I am rejecting this response because:

  I spoke to UniUni and they stated that because original address provided is a post office box that re delivery was a option since uniuni previously delivered to the original address provided.  The address has been changed on the other 2 and delivered so why isn't the 1st package the only one with a issue 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 22/07/2025

  Dear *******,
  Thank you for your follow-up. We understand your continued concern regarding parcel UUS56R1784417409068, and wed like to clarify our final position.
  This parcel was flagged as undeliverable due to the original address being a PO Box, which falls outside of UniUnis delivery scope. While we understand that previous parcels may have been delivered to the same or similar address, its important to clarify that PO Box deliveries are not permitted under UniUnis delivery standards.
  In cases where a delivery to a PO Box is confirmed, the driver may be subject to internal penalty, which is why most parcels addressed to PO Boxes are held and returned, even if a past delivery may have slipped through.
  In this specific case, we are unable to proceed with a second delivery unless TEMU contacts us directly with authorization. If no action is taken, the parcel will remain in our storage facility and will automatically be returned to the vendor after 30 days.
  Should your vendor reach out to us with new instructions, we will act on them immediately.
  Sincerely,

  UniUni

  Customer Answer

  Date: 23/07/2025

   
  Complaint: 23589733
  
  I am rejecting this response because:I have contacted Temu several times and continue to be told it is my responsibility to notify UniUni of the new address as I did with the other 2 packages that were addressed to the same address but delivered to a new address I provided.  UniUni was notified about that parcel as well prior to the delivery attempt. Someone with the company failed to update the address in time. I notified the company on 6/28 via the chatbot. Temu said that they dont know why there is an issue and have reached out as well. I simply want my package delivered since they delivered the other 2.
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 05/08/2025

  Dear *******,

  We have reviewed all three tracking numbers listed in your complaint and are providing a clear update on each.
  UUS56R1784417409068
  This parcel is currently in storage following a failed delivery attempt on July 1, 2025. The original address was a PO box, which is not eligible for delivery through our network. While you provided a physical address afterward, this parcel is linked to Temus policy which requires vendor authorization before a second delivery can be booked. If **** provides that approval, our warehouse will proceed with the delivery.
  UUS57A0831489742109
  This parcel was delivered on July 21, 2025 at 3:33 PM to ***********************************
  UUS56S0830421846446
  This parcel was delivered on July 12, 2025 at 5:45 PM to the same address.
  We understand your frustration regarding address handling, especially given your previous successful delivery history. However, when an address is flagged as non-deliverable such as a PO box, and the vendor has defined delivery attempt limitations, we are required to follow the process assigned to that account.
  The communication you received throughout this process did not meet our service expectations. The inconsistent information and lack of resolution are being addressed internally with both our support and operations teams.
  At this time, two of the three parcels have been successfully delivered. The remaining parcel will be delivered promptly if Temu authorizes a second attempt.
  UniUni.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23589733
  
  I am rejecting this response because:

  Package with tracking number UUS56R1784417409068 which you have had in your possession over 30 days should have never had a delivery attempt to the po box when your were notified prior. Temu has repeatedly said you have been instructed to redeliver the package to the address I provided.  Temu claims to have reached out several times and I've also emailed you copies of the email I recieved stating the instructed uniuni to deliver to the new address.  You are interfering with the delivery of something I paid for and have not even returned it to the sender. For the final request before I seek legal action I want my package delivered 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 19/08/2025

  Dear *******,

  We sincerely apologize for the delay and frustration you have experienced with this delivery.
  At the time your parcel entered the UniUni network, Temu had a policy in place that affected second delivery attempts. Under that policy, UniUni was unable to rebook a second delivery even when a new address was provided, as we were required to follow the policy guidelines in place at that time.
  We understand how upsetting this has been, especially given the communications you received from Temu. The good news is that this policy was recently updated, and we are now confirming with the warehouse whether your parcel is still in their possession so that we can proceed with a second delivery.
  Your customer support ticket #******* will be updated as soon as we receive confirmation from the warehouse. Please accept our sincere apologies for the inconvenience and thank you for your patience while we work to resolve this matter.
  Sincerely,
  UniUni

  Customer Answer

  Date: 19/08/2025

   
  Complaint: 23589733
  
  I am rejecting this response because:

  Uniuni has stated several times that they still had my package. They have held it an essive amount of time. 45 days is not responsible by any means. Uniuni made the decision to hold the package at no time was it a temu policy issue. They need to accept responsibility and be held liable for their actions

  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 24/08/2025

  Good day,

  Thank you for bringing this matter to our attention. We have reviewed the shipments listed in your complaint and can confirm that two of the parcels have been delivered. The package in question is tracking number UUS56R1784417409068.
  At the time of this shipment in July, Temu parcels were restricted to a single delivery attempt under the vendors policy. Because of this restriction, UniUni was not permitted to rebook the shipment for a second delivery once the first attempt was unsuccessful, even when alternate address information was provided. The parcel was therefore returned to the sender and is no longer in UniUnis possession.
  We understand how frustrating this situation has been, particularly given your efforts to provide an updated address. Please note that this policy has recently been updated, and UniUni is now able to book second deliveries for Temu parcels moving forward.
  For this specific order, we recommend contacting Temu directly to arrange either a replacement or a refund.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 27/08/2025

   
  Complaint: 23589733

  Temu  never received the package back and won't issue a refund due to the package being in the carriers possession.  So where is my package
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 05/09/2025

  Hello *******,
  Thank you for your patience as we reviewed your shipments. We understand how concerning it is to see conflicting information between the tracking updates, the merchants position, and the status shown on our system.
  Two of your parcels have been confirmed as delivered: UUS57A0831489742109 on July 21, 2025, at 15:33 and UUS56S0830421846446 on July 12, 2025, at 17:45. The remaining parcel, UUS56R1784417409068, currently shows as being in our storage area. We have sent a request to the warehouse to either confirm its location or update the tracking so that the status is accurate.
  We recognize how frustrating this has been for you, and we are committed to ensuring this last parcel is properly resolved. You will receive an update once the warehouse has completed their verification.
  Sincerely,
  UniUni

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23589733
  
  I am rejecting this response because:

  On August 19th I received the same response which I have attached and still no package 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 21/09/2025

  Dear *******,
  We sincerely appreciate your continued patience regarding parcel UUS56R1784417409068. We understand your concern about the extended timeframe and want to provide you with a transparent update.
  We have reached out to our warehouse team to ensure the return of your parcel to the vendor is completed promptly. While this process should have been handled more efficiently, we are now actively following up to guarantee this matter receives the immediate attention it requires.
  We recognize that this extended timeline has been frustrating, and we appreciate your patience as we work to expedite the resolution. Our team is committed to ensuring this return is processed without further delay, and you can expect to receive confirmation once we have secured completion from our warehouse.
  Thank you for allowing us the opportunity to make this right.
  Sincerely,UniUni

• Initial Complaint

  Date:11/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint about UniUni, the courier responsible for delivering my two packages: GV25CAA0U016690642 GV25CAA0U016715726 The packages were marked as Failed Delivery Attempt on July 8, 2025. I was home all day and received no call, no knock, no notice, and no delivery attempt. I also did not receive any tracking update or notification from UniUni before or after this.After seeing the failed delivery status, I submitted multiple redelivery requests through their website and wrote to their email support ************************************* but I have received no response at all.I then offered to pick up the packages in person at their depot, and again was completely ignored. Now the tracking status shows Inbound Return, meaning the packages are being returned to the sender without my consent.This is unacceptable. I never refused the delivery, and I made multiple attempts to get help from UniUni they completely ignored **** am requesting:- A full explanation of why delivery failed - Immediate redelivery of the packages (if still possible) - Or accountability and compensation if the items are already returned I hope the BBB will help hold this company accountable and prevent this experience for other customers in ******

  

  Business Response

  Date: 16/07/2025

  Dear Vlada,

  Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience and communication breakdown you experienced regarding your two packages: GV25CAA0U016690642 and GV25CAA0U016715726.
  After reviewing the delivery history, we can confirm the following:
  GV25CAA0U016690642 is currently in transit as of July 16, 2025, and is scheduled for delivery within the next 48 hours.
  GV25CAA0U016715726 is currently at our warehouse and has been booked for second delivery, which is now being prioritized.
  The initial delivery attempts on July 8, 2025, were marked as Contact Failed and Inaccessible by the driver. While these notations typically indicate difficulty accessing the property or reaching the recipient, we fully understand your concern that no clear delivery attempt was visible. This falls short of the service standards we aim to uphold.
  We appreciate your continued patience and want to assure you that UniUni is committed to resolving this matter swiftly. Our team is taking immediate steps to ensure both packages are delivered without further delay and that your experience informs ongoing improvements to our service.
  Sincerely,
  UniUni

  
  

• Initial Complaint

  Date:11/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the morning on 7-10-25 my Uniuni tracking #UUS5750560466779783 showed my package was in ******** and was out for delivery. Later in the afternoon on the same day, I received an email from Uniuni stating "their delivery attempt failed". There was NEVER any attempt made because I was at home all day & even left my gate open for them. I immediately sent an email to their customer support team regarding this issue. They responded back stating they received my message & would text back to me within 24 to 48 hours. I was not satisfied with such a long wait, so I called the # shown for them, which was to be in the *************. After being on hold for over 15 minutes, I finally was able to speak with someone, evidently NOT in *****************, saying she couldn't help me but would transfer me to someone in ****** & to hold on but then it just hung up on me. Now I have to pay for an expensive International call. I really wanted this package so again, I sent another email to the support team to re-schedule another delivery. They have not responded to this message. I am hoping this was not a scam because, as I previously stated, I really wanted this order.

  

  Business Response

  Date: 16/07/2025

  Dear *****,

  Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you experienced.
  After reviewing the tracking history, we can confirm that your parcel tracking number UUS5750560466779783, was successfully delivered on July 13, 2025 at 3:05 PM to ****************************************************************************
  It appears the delay and initial delivery failure stemmed from a formatting issue with the original address, which caused routing complications. Once this was identified, our warehouse team corrected the address and prioritized the parcel for redelivery.
  We also want to acknowledge your attempts to resolve the matter through multiple channels. While our standard response window is 24 to 48 hours, we understand how important timely service is, especially when a package is delayed. We regret the technical issue you encountered while calling our support line and are reviewing the matter to ensure it does not occur again.
  Please rest assured that UniUni is a legitimate logistics provider and we take the integrity of every delivery seriously. We understand how this experience may have raised concerns, and we deeply regret the impact it had on your trust in our service.
  Thank you again for your patience and for giving us the opportunity to address this matter.
  Sincerely,
  UniUni

  Customer Answer

  Date: 17/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting since yesterday at 7:35 am for a delivery. It is a gift and need to receive asap. After reading all the reviews clearly your deliveries are questionable. Both *** and ********* send email in the morning and delivery is within 5 or 6 hours on the same day. The support line is useless. They just tell you "out for delivery" and that's all they say. Very difficult to stay home waiting when I have a dog to walk.

  

  Business Response

  Date: 16/07/2025

  Dear *****,

  Thank you for your message. We understand how important timely delivery isespecially when it involves a giftand we regret any frustration caused during your wait.
  After reviewing the full delivery timeline, we can confirm that your parcel was delivered on July 10, 2025, at 3:06 PM to the correct address: ***********************************************************************************. This falls within our standard operating window of 48 hours once a parcel has been assigned to a driver.
  For full transparency, here is a summary of your parcels journey:
  Shipping info received: July 3, 2025 at 1:30 AM
  Cleared customs: July 7, 2025 at 9:21 PM
  Entered UniUni network: July 8, 2025 at 7:02 AM
  Assigned to driver: July 8, 2025 at 7:35 AM
  Delivered: July 10, 2025 at 3:06 PM
  Your inquiry on July 9 at 8:42 PM was answered by our Support Team, who confirmed your parcel was out for delivery. As a third-party logistics provider, we do not provide direct contact details for our drivers due to privacy and safety protocols. That said, we rely on our tracking system to provide real-time updates and work continuously to ensure the most efficient delivery process possible.
  We understand the comparison to other carriers and respect that every delivery experience matters. Well continue to improve our communications and service, and we appreciate your feedback in helping us do so.
  Sincerely,
  UniUni

  Customer Answer

  Date: 16/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is all 5 I bought and pay for ,and never received they keep saying attempt delivery but my security camera shows No one attempt to deliver,I want all my money back full refund for all my orders I bought and pay for and never got,I stay on phone to reach support for almost a hour and same issue they say it will be there tomorrow but for my items I never get ,

  Customer Answer

  Date: 08/07/2025

  I bought and pay for items and all I get is message attempts to deliver but my security camera shows no one attempts to deliver 

  Customer Answer

  Date: 10/07/2025

  I sented you that in pictures,I contacted the seller,they was of no help exc pt lies,I am still at this very day waiting for items I have not received,I sent you proof in the picture I sent you,if that is not. Enough there is always small claims court I am tired of getting rip off,thank you for your attemp to help I will take care of this now 

  

  Business Response

  Date: 16/07/2025

  Dear *****,

  Thank you for your feedback. We acknowledge your concerns and regret any inconvenience caused throughout this experience.
  We can confirm that your parcel was successfully delivered on July 8, 2025, at 5:09 PM to the following address on file:
  ***********************************************************************
  This delivery fell outside our standard 48-hour timeframe, as the parcel was initially assigned to the driver on July 5, 2025, at 3:40 PM. We recognize this delay and agree that any deviation from expected timelines can cause understandable frustration, especially when communication does not meet expectations.
  Please know that we have flagged this instance for internal review to reinforce our delivery standards and ensure improved performance going forward.
  We appreciate your patience, and we're pleased to confirm that the matter has now been resolved with successful delivery.
  Sincerely,
  UniUni

• Initial Complaint

  Date:08/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UniUni failed to deliver my package twice, says it's an invalid address but it is the correct **** address that I've received packages from Temu bwfore.

  Customer Answer

  Date: 08/07/2025

  UUS56T1783426121294

  

  Business Response

  Date: 16/07/2025

  Dear ******,

  Thank you for your feedback. We sincerely regret that your recent delivery experience did not meet expectations.
  According to our records, the address provided for delivery, *********************************************************************************************, was marked as invalid by the assigned driver. We understand your concern, particularly since this location has previously received parcels. In some cases, routing issues or formatting discrepancies from the vendor's shipping file can cause confusion during final delivery attempts, even when the address itself is correct.
  We also want to clarify that for certain merchants, including Temu, our ability to book a second delivery is restricted due to their internal policies. As such, when an address is flagged as undeliverable and no correction or authorization is permitted, the parcel must be returned to the vendor.
  We sincerely apologize for the inconvenience this has caused and encourage you to reach out to your merchant to confirm the shipping address format used in the original order and discuss your options for a replacement or a refund. 
  Sincerely,
  UniUni

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came out to deliver a package and the 2 men that showed up in a SUV with a old mattress attached to the top of it were taking pictures of my little girl while she was playing outside and I didnt know until after they left and she told me then, they wouldnt just leave the package and insisted I come outside and I said leave the package and they woukdnt . It wasnt of hardly any value . Plastic shoe covers . They sat outside my home for 15 minutes then started driving all over our farm ( 100 acres ) and snooping around my uncles home on the farm. Then they came back again the next day . My alarm on my horse stable was tampered with . I asked them to not come back to my house several times after calling customer service . I ordered a bunch of stuff from Temu so I cant stop the deliveries because no one will pick up the phone . They do not speak English and they are really pushy . I feel unsafe and have contacted homeland security and the *************** . They are coming again today and I cant stop them and Im concerned . I dont feel safe at my own home now .

  

  Business Response

  Date: 16/07/2025

  Dear ******,

  Thank you for bringing this deeply concerning matter to our attention. We take all reports regarding the safety and conduct of our drivers extremely seriously, especially those involving the wellbeing of your family and property.
  At this time, we have not located any support ticket or delivery reference related to your experience. In order for us to investigate this incident thoroughly and with the urgency it deserves, we kindly request the tracking number associated with the delivery in question. If you have any available video footage or further identifying details, these would also be incredibly helpful as we escalate the matter directly to our executive team and field operations.
  Please rest assured that UniUni is fully committed to ensuring the safety of our customers and their communities. The behavior described does not align with our values or standards, and we will take all necessary action once we have the information required to proceed.
  Thank you for your cooperation and understanding as we work to address this with the highest level of care.
  Sincerely,
  UniUni

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are the delivery company for products I have ordered from different companies. They claim to attempt delievery, but also say that I have an incomplete address. I have had delievery drivers confirm address, and then mark the package as attempted delivery but they do not call, text or buzz my unit. As they have said the address is incomplete, (it's not), I've emailed the company to confirm by fully typing my address again, and then they respond saying they need my full address - when it shows my response that I have already sent it. The package has not moved since June 18th, and it is now July 5. I also have another package that I'm having the same issue with.

  

  Business Response

  Date: 16/07/2025

  Dear ******,

  Thank you for bringing this matter to our attention.
  We acknowledge the frustration you've experienced, and we sincerely apologize for the ongoing delays and miscommunication surrounding your delivery.
  Upon review, it appears the warehouse missed the initial booking and the related escalation on your case. We have now formally submitted a request to the station manager, asking for your parcel to be prioritized for booking and delivery.
  Your support ticket (Reference: *******) will be updated as soon as we receive confirmation from the station. Please rest assured that we are actively working to resolve this and ensure a smoother experience moving forward.
  Thank you again for your continued patience.
  Sincerely,
  UniUni