Reviews
This profile includes reviews for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 52 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTan A
Date: 18/03/2024
1 starMe and my husband are currently stuck abroad and have wasted hours of our lives calling and dealing with this insurance. Only to find out theyre not helping us. My husband hurt his back badly (so bad that he cant sit and so obviously cant fly).We were told on the phone by an agent that he gets an extension of 7 days past his flight date ( not going to be fit to fly in 7 days), but after 3 days they told us he should have been able to fly so no extension. We have a CT scan and a note from an orthopaedic surgeon that hes not fit to fly. Yet this insurance says he is. They clearly just want ** to stop calling and not spend a dime. Whats the point of paying for an insurance if they just make your life harder. Wouldnt recommend them for a travel insurance to anyone!!!!
B C A A
Date: 19/03/2024
Hi *****,Thank you for reaching out. It looks like this is related to your previous review. We have escalated this to our Travel Claims Manager and our ************* Team who will work together to resolve this for you.Review fromTa Francois A
Date: 14/03/2024
1 starWe (me and my husband) purchased travel insurance through BCAA and it's been an absolute nightmare. My husband is not fit to fly back home to ****** (we have a signed document from a physician), but because he's not hospitalized, apparently that's a big problem. Instead of being happy that it's not costing the insurance thousands a day, we'll have to pay to extend our coverage until he can fly.... It's infuriating, because he literally can't sit and only be up for a couple of minutes. But wait, there's more, when trying to pay for that extension, we're being sent around and around and around. I've wasted hours of my life on something that should be very easy. Each time we call back, it's another agent with another story.It comes down to this: they'd love to leave us stranded abroad with no coverage. I will never purchase any insurance from BCAA again and would highly recommend searching insurance elsewhere.B C A A
Date: 19/03/2024
Hi *****,We are so sorry to hear this and apologize that we have made this more frustrating for you. We have escalated this to our Travel Claims Manager and our ************* Team who will work together to resolve this for you.Review fromJaimie B
Date: 21/02/2024
1 star1. Wait time on Feb 16/24 was promised to be 1 hour. Turned out to be 2.5 hours. Spoke to three agents, all casually gave no indication when a tow truck would ever arrive. Thats not workable and it isnt at all professional. The fourth agent finally apologized for the wait and a truck came 30 minutes later. 2. This is the second day I am waiting for the second tow contractor (Feb 21/24) to send me a receipt for the overage. When you pay for something by credit card, an immediate receipt, even by email, is in order. 3. FYI: this is on a BCAA family membership going back over 25 years. 4. By way of your apology, I suggest one free upgrade for this year only from our 5km basic package to your 120km suburb package, which is about a $40 difference. 5. ********** the tow truck contractors were great both times as was the call centre agent on Feb 21/24. He politely said it would be a two hour wait and it was exactly that.B C A A
Date: 22/02/2024
Hi ******,Thank you for reaching out. We are sorry to hear this and will have someone from our ************************ Team connect with you.Review fromRon & Peggy P
Date: 31/01/2024
1 starWe have had home insurance with BCAA for many years. We were looking to add a admendum to our home insurance policy - rental insurance because we are now renting our the house and living elsewhere in the province. The agent advised us that BCAA would cover our home to be a rental only until the end of the policy (May ****) then we would have to find another broker. This is not fair in our opinion. We have not had any claims, nor have we been refused claims.Why are we being penalized just because we are now renting out our home and not personally living in it.B C A A
Date: 01/02/2024
Hi Mr. and Mrs. ********************** you for reaching out and we are sorry to hear this. We will have someone from our ************* Team reach out to you to review our Underwriting guidelines.
Review fromJag B
Date: 27/01/2024
1 starCalled at 8pm for a tire change. Told to wait up to 2 hours . Then told to wait till 2 am. Waited for 2 hours In My vehicle and then another 2 hours . Just tell the truth in the first place. . The customer can make find alternativesB C A A
Date: 29/01/2024
Hi ***,We are sorry to hear this and understand your frustration. We will have someone from our Road ******************** Team reach out to you regarding your concern. Thank you.Review fromKay R
Date: 15/01/2024
5 starsNeeded a battery boost today and BCAA came through. Great service.B C A A
Date: 18/01/2024
Hi ***,Thank you for letting us know and we will pass this along to our Road Assist Team.We appreciate your 36 years of membership with BCAA!Review fromSarah M
Date: 04/01/2024
1 starI did not purchase a membership, only a policy, which I informed customer support that I wanted to cancel and was told that my policy had been cancelled in November. Currently it's January and I've discovered over $200 of charges from them, so my policy was not actually cancelled. I am on EI now and CANNOT afford their *********!B C A A
Date: 05/01/2024
Hi *****,We are so sorry that this happened. It looks like you were able to connect with one of our team members yesterday and they have expedited your refund. Please accept our apologies and reach out if you need anything further.Review fromTanya M
Date: 15/10/2023
5 starsThe BCAA tow service was a truly great experience in a stressful situation. My alternator was shot but I had just enough power to get home to drop off my ********** Then he towed my car to the shop so I could wait til it was fixed. BCAA saved me a lot of $ and stress. I didnt get the tow operators name but he was everything we needed for our situation. BCAA is worth every *****. As a BCAA long-lifer I recommend them to everyone. Thank you BCAA!B C A A
Date: 16/10/2023
Hi *****,We are sorry to hear about your alternator and are pleased we were able to assist you when you needed us. Thank you for taking the time to let us know about your great service and we will be sure to let the driver know! We appreciate you being such a long time member and look forward to providing you with peace of mind for years to come.Review fromJosie R
Date: 23/09/2023
5 starsI recently became a member if BCAA. I had a flat tire and the young man (*******) who attended was so kind, helpful, and professional. I would highly recommend this company. I did not realize how many perks come with the membership, really glad I joined.B C A A
Date: 25/09/2023
Hi *****,We are thrilled to have you as part of our BCAA family. Thank you for passing along a commendation for ******* - we will make sure that we let his leaders know! And you are right. there are many perks to being a BCAA member. Check out ways to save here: **************************************************************.Review fromAnna V
Date: 15/09/2023
1 starBoth my husband and I had purchased travel medical insurance at the BCAA Kerrisdale branch from ***** on several occasions. We enjoyed dealing with ***** as she was very knowledgeable. Last week after we had purchased our insurance from ***** we asked her to book an appointment the following week with my daughter to also purchase travel medical insurance. We went to the 9:30 a.m. appointment today that ***** scheduled for us with her only to be advised that ***** did not start work until 10 a.m. At this point our options were to wait for an additional 30 minutes for ***** or to see another agent. Why would ***** schedule an appointment with herself for 9:30 a.m. if she did not work until later? If there had been a schedule change why did someone not call to advise us as then we would have arrived at 10 a.m. rather than 9:30 a.m. We ended up using another agent for the insurance and asked that ***** call us as we had a question. We have not yet been contacted by *****.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.