Reviews
This profile includes reviews for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 51 Customer Reviews
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Review fromThomas F
Date: 28/05/2024
5 starsOn May 19 I had a driver from BCAA attend metro town centre for a service call the drivers name is ***. I found this driver very professional and helpful,had my vehicle towed to my home as my tire fell off and was blocking traffic. Thank you so much ***.************************.
B C A A
Date: 28/05/2024
Hi ********************,
Thank you so much for taking the time to let us know about your recent Roadside Assistance call. It is great to hear that our driver did an excellent job and will be sure to pass this along.
We appreciate and value your membership with BCAA!
Review fromMichael F
Date: 27/05/2024
5 starsI had a low tire pressure issue and **** of 102 towing unit in ******* helped me out in no time at all, and inflated the tire so I could take it to the shop to get fixed. Best service anywhere.B C A A
Date: 28/05/2024
Hi ********************** - thank you for being a long time member with BCAA - we appreciate you!We are sorry that you had a low tire pressure issue however glad to hear that we were able to take care of you. Thank you for your review and we will be sure to pass this along to **** and his team.Review fromTan A
Date: 18/03/2024
1 starMe and my husband are currently stuck abroad and have wasted hours of our lives calling and dealing with this insurance. Only to find out theyre not helping us. My husband hurt his back badly (so bad that he cant sit and so obviously cant fly).We were told on the phone by an agent that he gets an extension of 7 days past his flight date ( not going to be fit to fly in 7 days), but after 3 days they told us he should have been able to fly so no extension. We have a CT scan and a note from an orthopaedic surgeon that hes not fit to fly. Yet this insurance says he is. They clearly just want ** to stop calling and not spend a dime. Whats the point of paying for an insurance if they just make your life harder. Wouldnt recommend them for a travel insurance to anyone!!!!B C A A
Date: 19/03/2024
Hi *****,Thank you for reaching out. It looks like this is related to your previous review. We have escalated this to our Travel Claims Manager and our ************* Team who will work together to resolve this for you.Review fromTa Francois A
Date: 14/03/2024
1 starWe (me and my husband) purchased travel insurance through BCAA and it's been an absolute nightmare. My husband is not fit to fly back home to ****** (we have a signed document from a physician), but because he's not hospitalized, apparently that's a big problem. Instead of being happy that it's not costing the insurance thousands a day, we'll have to pay to extend our coverage until he can fly.... It's infuriating, because he literally can't sit and only be up for a couple of minutes. But wait, there's more, when trying to pay for that extension, we're being sent around and around and around. I've wasted hours of my life on something that should be very easy. Each time we call back, it's another agent with another story.It comes down to this: they'd love to leave us stranded abroad with no coverage. I will never purchase any insurance from BCAA again and would highly recommend searching insurance elsewhere.B C A A
Date: 19/03/2024
Hi *****,We are so sorry to hear this and apologize that we have made this more frustrating for you. We have escalated this to our Travel Claims Manager and our ************* Team who will work together to resolve this for you.Review fromJaimie B
Date: 21/02/2024
1 star1. Wait time on Feb 16/24 was promised to be 1 hour. Turned out to be 2.5 hours. Spoke to three agents, all casually gave no indication when a tow truck would ever arrive. Thats not workable and it isnt at all professional. The fourth agent finally apologized for the wait and a truck came 30 minutes later. 2. This is the second day I am waiting for the second tow contractor (Feb 21/24) to send me a receipt for the overage. When you pay for something by credit card, an immediate receipt, even by email, is in order. 3. FYI: this is on a BCAA family membership going back over 25 years. 4. By way of your apology, I suggest one free upgrade for this year only from our 5km basic package to your 120km suburb package, which is about a $40 difference. 5. ********** the tow truck contractors were great both times as was the call centre agent on Feb 21/24. He politely said it would be a two hour wait and it was exactly that.B C A A
Date: 22/02/2024
Hi ******,Thank you for reaching out. We are sorry to hear this and will have someone from our ************************ Team connect with you.Review fromRon & Peggy P
Date: 31/01/2024
1 starWe have had home insurance with BCAA for many years. We were looking to add a admendum to our home insurance policy - rental insurance because we are now renting our the house and living elsewhere in the province. The agent advised us that BCAA would cover our home to be a rental only until the end of the policy (May ****) then we would have to find another broker. This is not fair in our opinion. We have not had any claims, nor have we been refused claims.Why are we being penalized just because we are now renting out our home and not personally living in it.B C A A
Date: 01/02/2024
Hi Mr. and Mrs. ********************** you for reaching out and we are sorry to hear this. We will have someone from our ************* Team reach out to you to review our Underwriting guidelines.
Review fromJag B
Date: 27/01/2024
1 starCalled at 8pm for a tire change. Told to wait up to 2 hours . Then told to wait till 2 am. Waited for 2 hours In My vehicle and then another 2 hours . Just tell the truth in the first place. . The customer can make find alternativesB C A A
Date: 29/01/2024
Hi ***,We are sorry to hear this and understand your frustration. We will have someone from our Road ******************** Team reach out to you regarding your concern. Thank you.Review fromKay R
Date: 15/01/2024
5 starsNeeded a battery boost today and BCAA came through. Great service.B C A A
Date: 18/01/2024
Hi ***,Thank you for letting us know and we will pass this along to our Road Assist Team.We appreciate your 36 years of membership with BCAA!Review fromSarah M
Date: 04/01/2024
1 starI did not purchase a membership, only a policy, which I informed customer support that I wanted to cancel and was told that my policy had been cancelled in November. Currently it's January and I've discovered over $200 of charges from them, so my policy was not actually cancelled. I am on EI now and CANNOT afford their *********!B C A A
Date: 05/01/2024
Hi *****,We are so sorry that this happened. It looks like you were able to connect with one of our team members yesterday and they have expedited your refund. Please accept our apologies and reach out if you need anything further.Review fromTanya M
Date: 15/10/2023
5 starsThe BCAA tow service was a truly great experience in a stressful situation. My alternator was shot but I had just enough power to get home to drop off my ********** Then he towed my car to the shop so I could wait til it was fixed. BCAA saved me a lot of $ and stress. I didnt get the tow operators name but he was everything we needed for our situation. BCAA is worth every *****. As a BCAA long-lifer I recommend them to everyone. Thank you BCAA!B C A A
Date: 16/10/2023
Hi *****,We are sorry to hear about your alternator and are pleased we were able to assist you when you needed us. Thank you for taking the time to let us know about your great service and we will be sure to let the driver know! We appreciate you being such a long time member and look forward to providing you with peace of mind for years to come.
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