Reviews

This profile includes reviews for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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B C A A has 25 locations, listed below.

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  B C A A

  4567 Canada Way Burnaby, BC V5G 4T1

  
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  B C A A

  D1 15251 101 Ave Surrey, BC V3R 9V8

  
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  B C A A

  501 6 St New Westminster, BC V3L 3B9

  
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  B C A A

  1527 Lonsdale Ave North Vancouver, BC V7M 2J2

  
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  B C A A

  618 5300 No 3 Rd Richmond, BC V6X 2X9

  

Review Details

• Review fromroger d

  Date: 02/10/2025

  1 star
  I have been with BCAA for over 30 years.During Covid it was impossible to reach anyone to renew my car insurance so now deal with a nice man 2 blocks from my house Up until today they handled my home insurance. I pointed out that I have never had a claim, yet they increase the cost every year. Took it to a head office and their response was their rate was competitive.I will go talk with the nice man on the corner
  

  B C A A

  Date: 03/10/2025

  Hi Mr. ********** you for sharing your feedback, and were truly sorry to hear about your experience. We understand how frustrating it can feel to see your premium increase despite never having made a claim, especially after many years as a loyal Member. Insurance rates can be impacted by a range of factors, including inflation, repair costs, and industry-wide trends. We value your three decades with BCAA and hope youll consider giving us another opportunity to support you in the future.

• Review fromJhanine C

  Date: 18/09/2025

  2 stars
  I recently signed up for a BCAA Premium Membership, expecting peace of mind and reliable support. Unfortunately, my experience has been anything but reassuring.When I needed a tow from a dealership to a BCAA-designated repair shop, my request was flatly denied. I escalated the matter to a manager, hoping for some understanding or at least a willingness to assist, but I was met with the same rigid response. Neither the agents nor the managers showed any kindness or empathy in their voices. Instead, they hid behind their terms and conditions like a shield, with no flexibility, no desire to support, and certainly no effort to make exceptions in a genuine time of ******* a new customer, this was a terrible first impression. I signed up for the premium level of coverage for added security, but what I got was a cold, mechanical experience where policy mattered more than customer care. If youre looking for a company that values compassion and service as much as rules, BCAA is not it.
  

  B C A A

  Date: 19/09/2025

  Hi Jhanine,Thank you for sharing your feedback. Im truly sorry that your first experience with BCAA left you feeling unsupported. We never want a new Member to feel that policy was placed above care or compassion.When you purchased your Membership online, part of the sign-up process includes indicating that the Membership ****************** have been read and agreed to. These outline what is and isnt covered under your Roadside Assistance benefits. For reference, you can find them here: BCAA Membership ******************.That said, we also recognize that how we communicate matters just as much as what we communicate. The empathy and kindness you expected werent felt in this interaction, and Im sorry we missed the mark.We value your feedback and are sharing it with our team so we can learn from it and do better

• Review fromMarcia A

  Date: 15/09/2025

  4 stars
  I was in the process of a home insurance claim for a very important stolen medical item. All those who had helped me were great and professional. Today I spoke to one claims adjuster who told me that instead of 10 days for an adjuster to review a claim, it was 2-3 weeks. She said I should follow up next week and that if I needed a new medical devices I could go buy one and it would be reimbursed. I very frustrated by this individual and explained that the whole point of the insurance claim was because I did not have $3000 extra to purchase a replacement for my stolen medical device. I called ********************** back to ensure they had received the quote for my medical device as it had not reached them in my original set of emails and was the outstanding document from August 29. I spoke with ****** ****** this afternoon who was absolutely wonderful and within a few minutes had helped me to process my claim, reminding me that I was a long time BCAA member and the device was a needed medical device. I really appreciate employees like ****** who look outside the box and help customers to meet their needs. ****** was polite and efficient and helpful, especially when I explained I was frustrated by being told to go buy a new device with money I did not yet have. I highly recommend anyone who needs help to seek out ****** for their concerns!
  

  B C A A

  Date: 16/09/2025

  Hi ******,Thank you for sharing your experience with us. Were truly sorry to hear how stressful this was for you, especially given the importance of your medical device. At the same time, were so glad that ****** was able to step in, listen with care, and quickly process your claim in a way that met your needs. We truly value your feedback and your kind recognition of ******, and well make sure its shared with him and our team.

• Review fromJacqui D

  Date: 12/08/2025

  5 stars
  ****** was AMAZING! I cant thank bcaa for an employee better than her! Thank you ******! U killed it for me tonight!
  

  B C A A

  Date: 14/08/2025

  Thank you for your membership and for taking the time to share such kind words about ******. Were thrilled to hear they were able to make such a positive difference during your roadside emergency and will be sure to pass along your thanks!

• Review fromAl B

  Date: 08/08/2025

  1 star
  As a 50 year member, I expect decent response. My car wouldn't run and I needed a tow, from Downtown ********* to the dealership. I called at 429 pm and was told the tow truck would be 30 to 40 minutes. After that time I got a text saying the arrival would be 610 pm (100 minutes). I tried to track the arrival in their system but it said there was nothing scheduled. I called and somehow got a human who said she would call the driver. Nobody answered her call. At 610 no truck and no update. I called again and finally got a dispatcher who promised a 20 minute arrival. Eventually the driver showed up at 712 ?Over 2 1/2 hours for a very accessible location!I would suggest avoid BCAA membership.
  

  B C A A

  Date: 11/08/2025

  Hi Mr. ******************* you for being a valued member for 56 years. Were truly sorry for the delay and lack of communication you experienced with your recent tow this isnt the experience we want for our members. Someone from our ************************ team will be reaching out shortly to connect with you and address your concerns.

• Review fromKirsten M

  Date: 08/07/2025

  5 stars
  We received amazing rescue services from BCAA Road Assistance and their contractor, **** ******* of Tri Peak Towing, out of *********. Without the assistance we received after our car broke down on the side of the dangerous Highway 3 (July 6/25)on way from ******* to ********* , we would still be stuck there. Out of the 100s of vehicles who passed our obvious Hazard Lights and Open Hood, including the three RCMP Vehicles that never gave us a second glance, two gentlemen did kindly stop to offer assistance. However, by that time we had Mr ******* already on his rescue mission. He loaded our vehicle and drove us through heavy traffic all the way home to *********, helped us unload everything and then had to drive all the way back to *********. He likely did not arrive back home until at least 5 or 6 am the next day. Not many would have undertaken this very arduous job through heavy weekend traffic and worked all through the night like that. We are very thankful to both BCAA and **** *******, Tri Peak Towing!
  

  B C A A

  Date: 09/07/2025

  Thank you for taking the time to share your experience! We're so glad **** and Tri Peak Towing were able to get you safely home during such a difficult situation - going the extra mile (literally!) is what its all about.

• Review fromFATEMEH M

  Date: 29/05/2025

  1 star
  Ive been a BCAA roadside assistance member since 2022 and had never needed to use their servicesuntil today, when I called to inquire about travel insurance options for a family member. Unfortunately, the customer ********************** experience was very disappointing.I asked a straightforward question about how it works if I want to purchase insurance in advance, with the coverage starting a week after arrival. The agent initially gave me unclear and confusing information, saying the policy takes two days to become active but couldn't confirm from which date the countdown starts. Then I was placed on hold for over 30 minutes. When the agent finally returned, they simply told me that I cannot purchase insurance in advance and that once my visitor is in ******, I would need to call againand even then, they would decide at their discretion whether or not to sell the insurance.That kind of vague and unprofessional response left me with serious concerns. If this is how I'm treated before even using the service, I can't imagine what would happen in an actual emergency. *** decided to cancel my subscription, as I no longer feel confident or comfortable trusting BCAA with my money or peace of mind.
  

  B C A A

  Date: 02/06/2025

  Thank you for sharing your experience, *******. We're very sorry to hear about the frustration and confusion you encountered when seeking information about travel insurancethis is not the level of service we aim to provide. We will have a member of our ************************ reach out to you directly to better understand what happened and to address your concerns.

• Review fromD. T.

  Date: 18/04/2025

  1 star
  I'm in **********. I found that the agent who served me for Auto Insurance was not looking out for my interests or trying to save me money. My insurance is almost triple from what I was paying before. Yes, I'm from out of the province where insurance is generally lower, but I have been a driver since 1979 with no accidents. You would think that they could have gone to bat for me and get me the best deal possible but I was dinged for stupid things and the bill added up very quickly. I'm not sure if this was because of this one agent or this organization is now all about the money and customer satisfaction and ********************** are down on their list of priorities. Next year I will go elsewhere when I renew and want the extra coverage without the "money grabbing" incidentals I have never heard of anywhere else. My previous brokers protected me from being gouged. Also, I was an AAA and *** member in previous years but I will not be getting a BCAA membership after this experience.
  

  B C A A

  Date: 24/04/2025

  Hi *******,Thank you for your feedback were truly sorry to hear that your experience did not meet your expectations, especially with something as important as auto insurance. We understand your frustration regarding the premium, and we empathize with how disappointing it must be to feel unsupported. As a broker in ****************, we are required to sell ICBC insurance, which applies a surcharge for the first three years to new residents moving from out of province, regardless of driving history. We always aim to provide the best service possible, and we regret that you did not feel that was reflected during your visit.

  D. T.

  Date: 25/04/2025

  RE: The **** my question would be, is the money from auto insurance used by the government for any other purposes? And if so, what are those purposes? In other words, is public insurance a hidden form of taxation lacking transparnecy? The private insurance companies, possibly including BCAA, are simply a self-serving buisiness far more than a public service.

• Review fromColin C

  Date: 05/04/2025

  1 star
  l Was on hold for 18 mins, was told my call would be answered in 3 minutes - 2 minutes in they drop my call - after 18 minutes of telling me how important my call was to them. Really is this the best you can do
  

  B C A A

  Date: 10/04/2025

  Hi *****,Thank you for bringing this to our attention.We sincerely apologize for the lengthy wait and the dropped call you experienced. This is not the standard of service we aim to provide, and we understand your frustration. Please know that we are continually monitoring and improving our processes to better serve our customers.

• Review fromHolly N

  Date: 13/03/2025

  5 stars
  I have held BCAA house insurance for over two decades, and they have always provided me with exceptional service whenever I needed it. Any claim was handled immediately and professionally. I always go to them for auto insurance and travel insurance as well because their staff are so warm and friendly when I go to their service location in *******, **. It is also great to get insurance from a company that was founded in ** as I prefer to support the local economy when I can! ** ******
  

  B C A A

  Date: 18/03/2025

  Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with our services over the years. Your continued trust and support mean a lot to us. We're proud to serve customers like you in ******* and appreciate your commitment to supporting local businesses!