Reviews
This profile includes reviews for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 52 Customer Reviews
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Review fromMark G
Date: 08/10/2022
1 starBCAA charged me for this year without my permission with their automatic renewal. No warning at all. I had health issues and was not even thinking about it as I was hospitalized. I have been with them going on three years and have never used any of their services. I think their basic membership is useless, only a measly 5 kilometer tow, and their terms and conditions are too harsh. I tried to cancel the membership after 2.5 months and they refuse to give me a pro-rated refund. They are also very difficult to get a hold of. I finally got through and agent did cancel my renewal for next year. Now I have 9 months to go with something that is essentially useless to me. What a waste of money , A very callous business. I advise everyone to shop elsewhere.
B C A A
Date: 13/10/2022
Hi ****,
Thank you for reaching out and I can certainly understand your frustration. Normally, our memberships are non refundable however, given your extenuating circumstances, I am happy to refund the amount of premium you paid this year as a gesture of goodwill. By refunding, rather than cancelling, your Basic membership will be valid until renewal date. Please allow 10-14 business days for the cheque to arrive at your address on file.
Thank you,
Ruth-Anne F******
Manager, Customer Care - BCAAReview fromMario V
Date: 27/09/2022
1 starIn 2019 I received a renewal notice for my truck insurance and assumed I was covered. To my shock, I was in an accident and the renewal did not include basic car insurance and I
was for all intentions not insured. This insurance company does not put client first and I will never deal with this sham outfit ever again. They auto renew everything without contacting client to inform the if they missing anything to ensure they fully covered.
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